He Said, She Said: Gender Bias and Customer Satisfaction With Phone-Based Service Encounters

Journal of Applied Social Psychology

Volumn 34, Issue 1, 2004, Pages 162-176

  Moshavi, Dan ^a  

^a MONTANA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1642271864     PISSN: 00219029     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1559-1816.2004.tb02542.x     Document Type: Review

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