Patient Satisfaction with the General Practitioner A Two-Level Analysis

Medical Care

Volumn 36, Issue 2, 1998, Pages 212-229

  Sixma, Herman J ^a   Spreeuwenberg, Peter M M ^b   Van Der Pasch, Marja A A ^b  

^a NETHERLANDS INSTITUTE FOR HEALTH SERVICES RESEARCH   (Netherlands)

^b NONE

Author keywords

Consumer satisfaction; Health surveys; Multilevel analysis; Primary care; Quality assurance

Indexed keywords

ADULT; AGED; ARTICLE; DOCTOR PATIENT RELATION; FEMALE; GENERAL PRACTICE; GENERAL PRACTITIONER; HUMAN; MALE; MIDDLE AGED; NETHERLANDS; PATIENT EDUCATION; PATIENT SATISFACTION; STANDARD; STATISTICAL MODEL; STATISTICS;

ADULT; AGED; FAMILY PRACTICE; FEMALE; HUMANS; MALE; MIDDLE AGED; MODELS, STATISTICAL; NETHERLANDS; PATIENT EDUCATION; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PHYSICIANS, FAMILY;

EID: 0031992772     PISSN: 00257079     EISSN: None     Source Type: Journal    
DOI: 10.1097/00005650-199802000-00010     Document Type: Article

References (54)

1. Thomas JW. Relating satisfaction with access to utilization of services. Med Care 1984;22:553.
2. Marquis MS, Ross Davis A, Ware JE. Patient satisfaction and change in medical care provider: A longitudinal study. Med Care 1983;21:821.
3. Ley P. Communicating with patients: improving communication, satisfaction, and compliance. London: Chapman & Hall, 1990.
4. Fitzpatrick R, Hopkins A. Problems in the conceptual framework of patient satisfaction research: An empirical exploration. Sociology of Health and Illness 1983;5:297.
5. Wartman SA, Morlock LL, Malitz FE, Palm EA. Patient understanding and satisfaction as predictors of compliance. Med Care 1983;21:886.
6. Vuori H. Patient satisfaction - does it matter? Quality Assurance in Health Care 1991;3:183.
7. Donabedian A. Criteria, norms, and standards of quality: What do they mean? Am J Public Health 1981;71:409.
8. Donabedian A. Quality assessment and assurance: Unity of purpose, diversity of means. Inquiry 1988;25:173.
9. Donabedian A. The quality of care: How can it be assessed? JAMA 1988;260:1743.
10. Donabedian A. Quality assurance in health care: Consumers' role. Quality in Health Care 1992;1:247.
11. Aharony L, Strasser S. Patient satisfaction: What we know about and what we still need to explore. Medical Care Review 1993;50:49.
12. Harteloh PPM, Sprij B, Casparie AF. Patiëntsatisfactie en Kwaliteit: Een Problematische relatie. Maandblad Geesteliijke Volksgezondheid 1992;47:157.
13. Palmer HR, Hargraves LJ. Quality improvement among primary care practitioners: An overall appraisal of results of the ambulatory care medical audit demonstration project. Med Care 1996;34:SS102.
14. Rubin HR, Ware JE, Hays RD. The PJHQ questionnaire: Exploratory factor analysis and empirical scale construction. Med Care 1990;28:S22.
15. Fox JG, Storms DM. A different approach to sociodemographic predictors of satisfaction with health care. Soc Sci Med 1981;15:557.
16. DiMatteo MR, Hays R. The significance of patients' perceptions of physician conduct: A study of patient satisfaction in a family practice centre. J Community Health 1993;6:18.
17. Lebow JL. Research assessing consumer satisfaction with mental health treatment: A review of findings. Evaluation and Program Planning 1983;6:211.
18. Linder-Pelz S. Toward a theory of patient satisfaction. Soc Sci Med 1982;16:577.
19. Strasser S, Davis RM. Measuring patient satisfaction for improved patient services. Ann Arbor, MI: Health Administration Press, 1991.
20. Greenberger DB, Strasser S. The development of a model of personal control in organizations. Academy of Management Review 1986;11:164.
21. Strasser S, Aharony L, Greenberger D. The patient satisfaction process: Moving toward a comprehensive model. Medical Care Review 1993;50:218.
22. Ware JE, Snyder MK. Dimensions of patient attitudes regarding doctors and medical care services. Med Care 1975;13:669.
23. Ware JE, Snyder MK, Wright WR, Davis AR. Defining and measuring patient satisfaction with medical care. Evaluation and program planning 1983;6:247.
24. Pascoe GC. Patient satisfaction in primary health care: A literature review and analysis. Evaluation and Program Planning 1983;6:185.
25. van Campen C, Friele RD, Kerssens JJ. An annotated bibliography on methods for assessing patient satisfaction with primary care. Utrecht: Netherlands Institute for Primary Health Care, 1992.
26. Hall JA, Roter DL, Katz NR. Meta-analysis of correlates of provider behavior in medical encounters. Med Care 1988;26:657.
27. de Bakker D. Verrichtingen in de Huisartspraktijk; Verschillen tussen Huisartsen enhet Patiëntenoordeel. Paper presented at the Invitational Conference 'Verrichtingen in de huisartspraktijk, kwaliteit van zorg en honorering: Resultaten van de National Studie van Ziekten en Verrichtingen in de Hisartspraktijk.' Utrecht: Netherlands Institute for Primary Health Care, 1991.
28. Ross CE, Mirowsky J, Duff RS. Physician status characteristics and clients satisfaction in two types of medical practice. J Health Soc Behav 1982;23:317.
29. Hall JA, Dornan MC. Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels. Soc Sci Med 1988;27:637.
30. Steven ID, Douglas RM. Dissatisfaction in general practice: What do patients really want? Med J Aust 1988;148:280.
31. Harper Peterson MB. Using patient satisfaction data: An ongoing dialogue to solicit feedback. Quality Review Bulletin 1989;15:168.
32. Like R, Zyzanski SJ. Patient satisfaction with the clinical encounter: Social psychological determinants. Soc Sci Med 1987;24:351.
33. Swan JE, Sawyer JC, van Matre JG, McGee GW. Deepening the understanding of hospital patient satisfaction fulfillment and equity effects. Journal of Health Care Marketing 1985;5:7.
34. Gauthier B. Client satisfaction in program evaluation. Social Indicators Research 1987;19:229.
35. Michalos AC. Multiple discrepancies theory (MDT). Social Indicators Research 1985;16:347.
36. Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis. Soc Sci Med 1990;30:811.
37. Hall JA, Dornan MC. What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature. Soc Sci Med 1988;27;935.
38. Goldstein H. Multilevel models in education and social research. Oxford: Oxford University Press, 1987.
39. Sixma HJM, Spreeuwenberg PMM, van der Pasch MAA. Tevredenheid met de Huisarts: Een Vergelijking van Verschillende Methoden van Data- Analyse. Kwaliteit & Zorg 1994;2:68.
40. Bryk A, Raudenbush S. Hierarchical linear models. London: Sage, 1992.
41. Foets M, van der Velden J, van der Zee J. Morbidity and interventions in general practice. A cross-national survey: Study design. Utrecht: Nivel, 1986.
42. Cassee ETH. Naar de dokter. Enkele achtergronden van ziektegedrag en gezondheidszorg. Meppel: Boom, 1973.
43. Foets M, van der Velden J. Een Nationale Studie van Ziekten en Verrichtingen in de Huisartspraktijk. Basisrapport: Meetinstrumenten en Procedures. Utrecht: Nivel, 1990.
44. Weiss GL. Patient satisfaction with primary medical care: Evaluation of sociodemographic and predispositional factors. Med Care 1988;26:383.
45. Duncan G, Jones K, Moon G. Do places matter? A multi-level analysis of regional variation in health-related behaviour in Britain. Soc Sci Med 1993;37:725.
46. Woodhouse G. Rasbash J, Goldstein H, Yang M. Introduction to multilevel modelling. In: Woodhouse G, ed. A guide to ML3 for new users. London: Multilevel Models Project, Institute of Education, University of London, 1993.
47. Raudenbush S. "Centering" predictors in multilevel analysis: Choices and consequences. Multilevel Modelling Newsletter 1989;1:10.
48. Snijders T, Bosker J. Modeled variance in two-level models. Sociological Methods & Research 1994;22:342.
49. Verkruisen WG. Dissatisfied patients: Their experiences, interpretations and action. Groningen: Rijksuniversiteit Grongen, 1993.
50. van Campen C, Sixma H, Friele RD, Kerssens JJ, Peters L. Quality of care and patient satisfaction: A review of measuring instruments. Medical Care Research and Review 1995;52:109.
51. Linder-Pelz S. Social psychological determinants of patient satisfaction: A test of five hypotheses. Soc Sci Med 1982;16:583.
52. Pascoe GC, Clifford Attkisson C. The evaluation ranking scale: A new methodology for assessing satisfaction. Evaluation & Program Planning 1983;6:335.
53. Ware JE, Snyder MK, Russel Wright R, Davies AR. Defining and measuring patient satisfaction with medical care. Evaluation and Program Planning 1983;6:247.
54. Parasuraman A. Zeithaml VA, Berry LL. A conceptual model of service quality and its implication for future research. Journal of Marketing 1985;49:41.