메뉴 건너뛰기




Volumn 38, Issue 3, 2010, Pages 173-189

Retail kiosks: How regret and variety influence consumption

Author keywords

Consumer behaviour; Decision making; Risk assessment; Shopping centres

Indexed keywords


EID: 77649281293     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590551011027113     Document Type: Article
Times cited : (16)

References (44)
  • 1
    • 38549157133 scopus 로고    scopus 로고
    • The influence of product variety on brand perception and choice
    • Berger, J., Draganska, M. and Simonson, I. (2007), "The influence of product variety on brand perception and choice" in Marketing Science, Vol. 26, No. 4, pp. 460-72.
    • (2007) Marketing Science , vol.26 , Issue.4 , pp. 460-472
    • Berger, J.1    Draganska, M.2    Simonson, I.3
  • 2
    • 0001965293 scopus 로고
    • The service encounter: Diagnosing favorable and unfavorable incidents
    • Bitner, M.J., Booms, B.H. and Tetrault, M.S. (1990), "The service encounter: diagnosing favorable and unfavorable incidents" in Journal of Marketing, Vol. 54, No. 1, pp. 71-84.
    • (1990) Journal of Marketing , vol.54 , Issue.1 , pp. 71-84
    • Bitner, M.J.1    Booms, B.H.2    Tetrault, M.S.3
  • 3
    • 38549127766 scopus 로고    scopus 로고
    • Category management and coordination in retail assortment planning in the presence of basket shopping consumers
    • Cachon, G.P. and Kök, A.G. (2007), "Category management and coordination in retail assortment planning in the presence of basket shopping consumers" in Management Science, Vol. 53, No. 6, pp. 934-51.
    • (2007) Management Science , vol.53 , Issue.6 , pp. 934-951
    • Cachon, G.P.1    Kök, A.G.2
  • 4
    • 17044393076 scopus 로고    scopus 로고
    • Feature complementarity and assortment in choice
    • Chernev, A. (2005), "Feature complementarity and assortment in choice" in Journal of Consumer Research, Vol. 31, No. 4, pp. 748-59.
    • (2005) Journal of Consumer Research , vol.31 , Issue.4 , pp. 748-759
    • Chernev, A.1
  • 5
    • 34548168844 scopus 로고    scopus 로고
    • The effect of induced positive and negative emotion and openness-to-feeling in student's consumer decision making
    • Chuang, S.-C. and Lin, H.-M. (2007), "The effect of induced positive and negative emotion and openness-to-feeling in student's consumer decision making" in Journal of Business and Psychology, Vol. 22, No. 1, pp. 65-78.
    • (2007) Journal of Business and Psychology , vol.22 , Issue.1 , pp. 65-78
    • Chuang, S.-C.1    Lin, H.-M.2
  • 6
    • 0035531901 scopus 로고    scopus 로고
    • Avoiding future regret in purchase-timing decisions
    • Cooke, A.D.J., Meyvis, T. and Schwartz, A. (2001), "Avoiding future regret in purchase-timing decisions" in Journal of Consumer Research, Vol. 27, No. 4, pp. 447-59.
    • (2001) Journal of Consumer Research , vol.27 , Issue.4 , pp. 447-459
    • Cooke, A.D.J.1    Meyvis, T.2    Schwartz, A.3
  • 7
    • 0031156374 scopus 로고    scopus 로고
    • Age-related cues in retail services advertising: Their effects on younger consumers
    • Day, E. and Stafford, M.R. (1997), "Age-related cues in retail services advertising: their effects on younger consumers" in Journal of Retailing, Vol. 73, No. 2, pp. 211-33.
    • (1997) Journal of Retailing , vol.73 , Issue.2 , pp. 211-233
    • Day, E.1    Stafford, M.R.2
  • 9
    • 0002124572 scopus 로고    scopus 로고
    • Observations: The infomercial shopper
    • Donthu, N. and Gilliland, D. (1996), "Observations: the infomercial shopper" in Journal of Advertising Research, Vol. 36, No. 2, pp. 69-76.
    • (1996) Journal of Advertising Research , vol.36 , Issue.2 , pp. 69-76
    • Donthu, N.1    Gilliland, D.2
  • 10
    • 34548091267 scopus 로고    scopus 로고
    • Category management, product assortment, and consumer welfare
    • Gajanan, S., Basuroy, S. and Beldona, S. (2007), "Category management, product assortment, and consumer welfare" in Marketing Letters, Vol. 18, No. 3, pp. 135-48.
    • (2007) Marketing Letters , vol.18 , Issue.3 , pp. 135-148
    • Gajanan, S.1    Basuroy, S.2    Beldona, S.3
  • 11
    • 0042573983 scopus 로고    scopus 로고
    • Relationship of type of product, shopping orientations, and demographics with preference for shopping on the internet
    • Girard, T., Korgaonkar, P. and Silverblatt, R. (2003), "Relationship of type of product, shopping orientations, and demographics with preference for shopping on the internet" in Journal of Business and Psychology, Vol. 18, No. 1, pp. 101-20.
    • (2003) Journal of Business and Psychology , vol.18 , Issue.1 , pp. 101-120
    • Girard, T.1    Korgaonkar, P.2    Silverblatt, R.3
  • 12
    • 34249026963 scopus 로고    scopus 로고
    • An investigation of the new generic consumer
    • Herstein, R. and Tifferet, S. (2007), "An investigation of the new generic consumer" in The Journal of Consumer Marketing, Vol. 24, No. 3, p. 133.
    • (2007) The Journal of Consumer Marketing , vol.24 , Issue.3 , pp. 133
    • Herstein, R.1    Tifferet, S.2
  • 13
    • 0035529114 scopus 로고    scopus 로고
    • Personal characteristics as moderators of the relationship between customer satisfaction and loyalty - an empirical analysis
    • Homburg, C. and Giering, A. (2001), "Personal characteristics as moderators of the relationship between customer satisfaction and loyalty - an empirical analysis" in Psychology & Marketing, Vol. 18, No. 1, pp. 43-66.
    • (2001) Psychology & Marketing , vol.18 , Issue.1 , pp. 43-66
    • Homburg, C.1    Giering, A.2
  • 14
    • 0031286036 scopus 로고    scopus 로고
    • A generalized utility model of disappointment and regret effects on post-choice valuation
    • Inman, J.J., Dyer, J.S. and Jia, J. (1997), "A generalized utility model of disappointment and regret effects on post-choice valuation" in Marketing Science, Vol. 16, No. 2, pp. 97-111.
    • (1997) Marketing Science , vol.16 , Issue.2 , pp. 97-111
    • Inman, J.J.1    Dyer, J.S.2    Jia, J.3
  • 15
    • 0034571771 scopus 로고    scopus 로고
    • When choice is demotivating: Can one desire too much of a good thing?
    • Iyengar, S.S. and Lepper, M.R. (2000), "When choice is demotivating: can one desire too much of a good thing?" in Journal of Personality and Social Psychology, Vol. 79, No. 6, pp. 995-1006.
    • (2000) Journal of Personality and Social Psychology , vol.79 , Issue.6 , pp. 995-1006
    • Iyengar, S.S.1    Lepper, M.R.2
  • 16
    • 33749044770 scopus 로고    scopus 로고
    • Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes
    • Jones, M.A., Reynolds, K.E. and Arnold, M.J. (2006), "Hedonic and utilitarian shopping value: investigating differential effects on retail outcomes" in Journal of Business Research, Vol. 59, No. 9, pp. 974-81.
    • (2006) Journal of Business Research , vol.59 , Issue.9 , pp. 974-981
    • Jones, M.A.1    Reynolds, K.E.2    Arnold, M.J.3
  • 17
    • 2142754028 scopus 로고    scopus 로고
    • The influence of assortment structure on perceived variety and consumption quantities
    • Kahn, B.E. and Wansink, B. (2004), "The influence of assortment structure on perceived variety and consumption quantities" in Journal of Consumer Research, Vol. 30, No. 4, pp. 519-33.
    • (2004) Journal of Consumer Research , vol.30 , Issue.4 , pp. 519-533
    • Kahn, B.E.1    Wansink, B.2
  • 18
    • 0020056875 scopus 로고
    • The psychology of preferences
    • Kahneman, D. and Tversky, A. (1982), "The psychology of preferences" in Scientific American, Vol. 246, No. 1, pp. 160-73.
    • (1982) Scientific American , vol.246 , Issue.1 , pp. 160-173
    • Kahneman, D.1    Tversky, A.2
  • 19
    • 35348915341 scopus 로고    scopus 로고
    • A model of buyer regret: Selected prepurchase and postpurchase antecedents with consequences for the brand and the channel
    • Keaveney, S.M., Huber, F. and Herrmann, A. (2007), "A model of buyer regret: selected prepurchase and postpurchase antecedents with consequences for the brand and the channel" in Journal of Business Research, Vol. 60, No. 12, pp. 1207-15.
    • (2007) Journal of Business Research , vol.60 , Issue.12 , pp. 1207-1215
    • Keaveney, S.M.1    Huber, F.2    Herrmann, A.3
  • 20
    • 55849143819 scopus 로고    scopus 로고
    • Remedying hyperopia: The effects of self-control regret on consumer behavior
    • Keinan, A. and Kivetz, R. (2008), "Remedying hyperopia: the effects of self-control regret on consumer behavior" in Journal of Marketing Research, Vol. 45, No. 6, pp. 676-89.
    • (2008) Journal of Marketing Research , vol.45 , Issue.6 , pp. 676-689
    • Keinan, A.1    Kivetz, R.2
  • 21
    • 0001389628 scopus 로고
    • The economics of product variety: A survey
    • Lancaster, K. (1990), "The economics of product variety: a survey" in Marketing Science, Vol. 9, No. 3, pp. 189-212.
    • (1990) Marketing Science , vol.9 , Issue.3 , pp. 189-212
    • Lancaster, K.1
  • 22
    • 0038692307 scopus 로고    scopus 로고
    • A model of consumer response to two retail sales promotion techniques
    • Laroche, M., Pons, F., Zgolli, N., Cervellon, M.-C. and Kim, C. (2003), "A model of consumer response to two retail sales promotion techniques" in Journal of Business Research, Vol. 56, No. 7, pp. 513-22.
    • (2003) Journal of Business Research , vol.56 , Issue.7 , pp. 513-522
    • Laroche, M.1    Pons, F.2    Zgolli, N.3    Cervellon, M.-C.4    Kim, C.5
  • 23
    • 0010358184 scopus 로고    scopus 로고
    • Consumer affective reactions to product problems when the timing of warranty expiration varies
    • Lassar, W.M., Folkes, V.S., Grewal, D. and Costley, C. (1998), "Consumer affective reactions to product problems when the timing of warranty expiration varies" in Journal of Business Research, Vol. 42, No. 3, pp. 265-70.
    • (1998) Journal of Business Research , vol.42 , Issue.3 , pp. 265-270
    • Lassar, W.M.1    Folkes, V.S.2    Grewal, D.3    Costley, C.4
  • 24
    • 84986067700 scopus 로고    scopus 로고
    • US shopping mall attributes: An exploratory investigation of their relationship to retail productivity
    • LeHew, M.L.A. and Fairhurst, A.E. (2000), "US shopping mall attributes: an exploratory investigation of their relationship to retail productivity" in International Journal of Retail & Distribution Management, Vol. 28, No. 6, pp. 261-9.
    • (2000) International Journal of Retail & Distribution Management , vol.28 , Issue.6 , pp. 261-269
    • LeHew, M.L.A.1    Fairhurst, A.E.2
  • 25
    • 33750726753 scopus 로고    scopus 로고
    • The influence of unawareness set and order effects in consumer regret
    • Lin, C.-H. and Huang, W.-H. (2006), "The influence of unawareness set and order effects in consumer regret" in Journal of Business and Psychology, Vol. 21, No. 2, pp. 293-311.
    • (2006) Journal of Business and Psychology , vol.21 , Issue.2 , pp. 293-311
    • Lin, C.-H.1    Huang, W.-H.2
  • 26
    • 0034239020 scopus 로고    scopus 로고
    • Describing and measuring emotional response to shopping experience
    • Machleit, K.A. and Eroglu, S.A. (2000), "Describing and measuring emotional response to shopping experience" in Journal of Business Research, Vol. 49, No. 2, pp. 101-11.
    • (2000) Journal of Business Research , vol.49 , Issue.2 , pp. 101-111
    • Machleit, K.A.1    Eroglu, S.A.2
  • 27
    • 4043174744 scopus 로고    scopus 로고
    • Choose, choose, choose, choose, choose, choose, choose: Emerging and prospective research on the deleterious effects of living in consumer hyperchoice
    • Mick, D.G., Broniarczyk, S.M. and Haidt, J. (2004), "Choose, choose, choose, choose, choose, choose, choose: emerging and prospective research on the deleterious effects of living in consumer hyperchoice" in Journal of Business Ethics, Vol. 52, No. 2, pp. 207-11.
    • (2004) Journal of Business Ethics , vol.52 , Issue.2 , pp. 207-211
    • Mick, D.G.1    Broniarczyk, S.M.2    Haidt, J.3
  • 28
    • 20444464491 scopus 로고    scopus 로고
    • Perceptions of assortment variety: The effects of congruency between consumers' internal and retailers' external organization
    • Morales, A., Kahn, B.E., McAlister, L. and Broniarczyk, S.M. (2005), "Perceptions of assortment variety: the effects of congruency between consumers' internal and retailers' external organization" in Journal of Retailing, Vol. 81, No. 2, pp. 159-69.
    • (2005) Journal of Retailing , vol.81 , Issue.2 , pp. 159-169
    • Morales, A.1    Kahn, B.E.2    McAlister, L.3    Broniarczyk, S.M.4
  • 29
    • 33748193022 scopus 로고    scopus 로고
    • Drivers of local merchant loyalty: Understanding the influence of gender and shopping motives
    • Noble, S.M., Griffith, D.A. and Adjei, M.T. (2006), "Drivers of local merchant loyalty: understanding the influence of gender and shopping motives" in Journal of Retailing, Vol. 82, No. 3, pp. 177-88.
    • (2006) Journal of Retailing , vol.82 , Issue.3 , pp. 177-188
    • Noble, S.M.1    Griffith, D.A.2    Adjei, M.T.3
  • 30
    • 84986174549 scopus 로고    scopus 로고
    • Assessing the effectiveness of shopping mall promotions: Customer analysis
    • Parsons, A.G. (2003), "Assessing the effectiveness of shopping mall promotions: customer analysis" in International Journal of Retail & Distribution Management, Vol. 31, Nos 2/3, pp. 74-9.
    • (2003) International Journal of Retail & Distribution Management , vol.31 , Issue.2-3 , pp. 74-79
    • Parsons, A.G.1
  • 31
    • 77649320083 scopus 로고    scopus 로고
    • Pinnacle Group
    • Pinnacle Group (2007), "Specialty retail report", available at: http://en.wikipedia.org/wiki/Mall_kiosk#cite_ref-Specialty_Retail_Report_0-0.
    • (2007) Specialty Retail Report
  • 32
    • 0036376278 scopus 로고    scopus 로고
    • The impact of private versus public consumption on variety-seeking behavior
    • Ratner, R.K. and Kahn, B.E. (2002), "The impact of private versus public consumption on variety-seeking behavior" in Journal of Consumer Research, Vol. 29, No. 2, pp. 246-57.
    • (2002) Journal of Consumer Research , vol.29 , Issue.2 , pp. 246-257
    • Ratner, R.K.1    Kahn, B.E.2
  • 33
    • 33751109233 scopus 로고    scopus 로고
    • Search regret: Antecedents and consequences
    • Reynolds, K.E., Folse, J.A.G. and Jones, M.A. (2006), "Search regret: antecedents and consequences" in Journal of Retailing, Vol. 82, No. 4, pp. 339-48.
    • (2006) Journal of Retailing , vol.82 , Issue.4 , pp. 339-348
    • Reynolds, K.E.1    Folse, J.A.G.2    Jones, M.A.3
  • 36
    • 0010151140 scopus 로고    scopus 로고
    • Attention, retailers! How convenient is your convenience strategy?
    • Seiders, K., Berry, L.L. and Gresham, L.G. (2000), "Attention, retailers! How convenient is your convenience strategy?" in Sloan Management Review, Vol. 41, No. 3, pp. 79-89.
    • (2000) Sloan Management Review , vol.41 , Issue.3 , pp. 79-89
    • Seiders, K.1    Berry, L.L.2    Gresham, L.G.3
  • 37
    • 0001075781 scopus 로고
    • The influence of anticipating regret and responsibility on purchase decisions
    • Simonson, I. (1992), "The influence of anticipating regret and responsibility on purchase decisions" in Journal of Consumer Research, Vol. 19, No. 1, pp. 105-18.
    • (1992) Journal of Consumer Research , vol.19 , Issue.1 , pp. 105-118
    • Simonson, I.1
  • 38
    • 84986079068 scopus 로고    scopus 로고
    • Retailing trends in the USA: Competition, consumers, technology and the economy
    • Swinyard, W.R. (1997), "Retailing trends in the USA: competition, consumers, technology and the economy" in International Journal of Retail & Distribution Management, Vol. 25, No. 8, pp. 244-55.
    • (1997) International Journal of Retail & Distribution Management , vol.25 , Issue.8 , pp. 244-255
    • Swinyard, W.R.1
  • 39
    • 0242329680 scopus 로고    scopus 로고
    • An empirical examination of automobile lease vs finance motivational processes
    • Trocchia, P.J. and Beatty, S.E. (2003), "An empirical examination of automobile lease vs finance motivational processes" in The Journal of Consumer Marketing, Vol. 20, No. 1, p. 28.
    • (2003) The Journal of Consumer Marketing , vol.20 , Issue.1 , pp. 28
    • Trocchia, P.J.1    Beatty, S.E.2
  • 40
    • 0034239366 scopus 로고    scopus 로고
    • Atmospheric effect on shopping behavior: A review of the experimental evidence
    • Turley, L.W. and Milliman, R.E. (2000), "Atmospheric effect on shopping behavior: a review of the experimental evidence" in Journal of Business Research, Vol. 49, No. 2, pp. 193-211.
    • (2000) Journal of Business Research , vol.49 , Issue.2 , pp. 193-211
    • Turley, L.W.1    Milliman, R.E.2
  • 41
    • 0041692406 scopus 로고    scopus 로고
    • Control and affect: The influence of feeling in control of the retail environment on affect, involvement, attitude, and behavior
    • Ward, J.C. and Barnes, J.W. (2001), "Control and affect: the influence of feeling in control of the retail environment on affect, involvement, attitude, and behavior" in Journal of Business Research, Vol. 54, No. 2, pp. 139-44.
    • (2001) Journal of Business Research , vol.54 , Issue.2 , pp. 139-144
    • Ward, J.C.1    Barnes, J.W.2
  • 42
    • 1242283754 scopus 로고    scopus 로고
    • Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services
    • Zeelenberg, M. and Pieters, R. (2004), "Beyond valence in customer dissatisfaction: a review and new findings on behavioral responses to regret and disappointment in failed services" in Journal of Business Research, Vol. 57, No. 4, pp. 445-55.
    • (2004) Journal of Business Research , vol.57 , Issue.4 , pp. 445-455
    • Zeelenberg, M.1    Pieters, R.2
  • 43
    • 33750627737 scopus 로고    scopus 로고
    • Looking backward with an eye on the future: Propositions toward a theory of regret regulation
    • Sanna, L.J., Chang, E.C. (Eds.), Oxford University Press, New York, NY
    • Zeelenberg, M. and Pieters, R. (2006), "Looking backward with an eye on the future: propositions toward a theory of regret regulation" in Sanna, L.J. and Chang, E.C. (Eds.), Judgments Over Time: The Interplay of Thoughts, Feelings, and Behaviors, Oxford University Press, New York, NY, pp. 210-29.
    • (2006) Judgments Over Time: The Interplay of Thoughts, Feelings, and Behaviors , pp. 210-229
    • Zeelenberg, M.1    Pieters, R.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.