The relationship between service quality and retention within the automated and traditional contexts of retail banking

Journal of Service Management

Volumn 20, Issue 4, 2009, Pages 455-472

  Al Hawari, Mohammad ^a   Ward, Tony ^b   Newby, Leonce ^b  

^a UNIVERSITY OF SHARJAH   (United Arab Emirates)

^b CENTRAL QUEENSLAND UNIVERSITY   (Australia)

Author keywords

Australia; Automation; Banking; Customer retention; Retailing; Services

Indexed keywords

EID: 75149172245     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230910978539     Document Type: Article

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