A comparison of service delivery processes of different complexity

International Journal of Service Industry Management

Volumn 9, Issue 1, 1998, Pages 48-63

  Danaher, Peter J ^a   Mattsson, Jan ^b  

^a UNIVERSITY OF AUCKLAND   (New Zealand)

^b ROSKILDE UNIVERSITY   (Denmark)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032332325     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239810199941     Document Type: Review

References (35)

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