Paradoxes of technology: Consumer cognizance, emotions, and coping strategies

Journal of Consumer Research

Volumn 25, Issue 2, 1998, Pages 123-143

  Mick, David Glen ^a   Fournier, Susan ^b  

^a UNIVERSITY OF WISCONSIN MADISON   (United States)

^b HARVARD UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032366805     PISSN: 00935301     EISSN: None     Source Type: Journal    
DOI: 10.1086/209531     Document Type: Article

References (72)

1. Aronowitz, Stanley (1994), "Technology and the Future of Work," in Culture on the Brink: Ideologies of Technology, ed. Gretchen Bender and Timothy Druckrey, Seattle: Bay, 15-29.
2. Asbell, Bernard (1963), The New Improved American, New York: McGraw-Hill.
3. Belk, Russell W., Melanie Wallendorf, and John F. Sherry, Jr. (1989), "The Sacred and the Profane in Consumer Behavior: Theodicy on the Odyssey," Journal of Consumer Research, 16 (June), 1-38.
4. Berman, Morris (1983), All That Is Solid Melts into Air: The Experience of Modernity, London: Verso.
5. Bettman, James R. (1979), An Information Processing Theory of Consumer Choice, Reading, MA: Addison-Wesley.
6. Bleuler, Eugen ([1911] 1950), Dementia Praecox or the Group of Schizophrenias, New York: International Universities Press.
7. Boorstin, Daniel J. (1978), The Republic of Technology, New York: Harper & Row.
8. Borgmann, Albert (1984), Technology and the Character of Contemporary Life, Chicago: University of Chicago Press.
9. Brown, Stephen (1995), Postmodern Marketing, London: Routledge.
10. Canham, Erwin D. (1950), Awakening: The World at Mid-Century, New York: Longmans, Green.
11. Carver, Charles S., Michael F. Scheier, and Jagdish Kumari Weintraub (1989), "Assessing Coping Strategies: A Theoretically Based Approach," Journal of Personality and Social Psychology, 56 (2), 267-283.
12. Celsi, Richard L., Randall L. Rose, and Thomas W. Leigh (1993), "An Exploration of High-Risk Leisure Consumption through Skydiving," Journal of Consumer Research, 20 (June), 1-23.
13. Coalter, Fred, ed. (1989), Freedom and Constraint: The Paradoxes of Leisure, London: Routledge.
14. Cowan, Ruth Schwartz (1983), More Work for Mother, New York: Basic.
15. Denzin, Norman K. (1989), Interpretive Interactionism, Newbury Park, CA: Sage.
16. Dhebar, Anirudh (1996), "Speeding High-Tech Producer; Meet the Balking Consumer," Sloan Management Review (Winter), 37-49.
17. Druckrey, Timothy (1994), "Introduction," in Culture on the Brink: Ideologies of Technology, ed. Gretchen Bender and Timothy Druckrey, Seattle: Bay, 1-12.
18. Ellul, Jacques (1964), The Technological Society, New York: Vintage.
19. Feenberg, Andrew (1991), Critical Theory of Technology, Oxford: Oxford University Press.
20. Ferkiss, Victor C. (1969), Technological Man: The Myth and the Reality, New York: Braziller.
21. Firat, A. Fuat and Alladi Venkatesh (1995), "Liberatory Postmodernism and the Reenchantment of Consumption," Journal of Consumer Research, 22 (December), 239-267.
22. Flint, Anthony (1995), "Consumers Find Everything New Is Old Already," Boston Globe (April 2), 1.
23. Fournier, Susan (1998), "Consumers and Their Brands: Developing Relationship Theory in Consumer Research," Journal of Consumer Research, 24 (March), 343-373.
24. _, Susan Dobscha, and David Glen Mick (1998), "Preventing the Premature Death of Relationship Marketing," Harvard Business Review (January-February), 42-51.
25. _ and David Glen Mick (1998), "Rediscovering Satisfaction: A Phenomenological and Longitudinal Inquiry into Consumers' Experiences with Technological Products," working paper, Graduate School of Business, Harvard University, Boston, MA 02163.
26. Freud, Sigmund (1938), The Basic Writings of Sigmund Freud, trans. A. Brill, New York: Modern Library.
27. Gatignon, Hubert and Thomas S. Robertson (1985), "A Propositional Inventory for New Diffusion Research," Journal of Consumer Research, 11 (March), 849-867.
28. Glendinning, Chellis (1990), When Technology Wounds: The Human Consequences of Progress, New York: William Morrow.
29. Goldman, Steven L. (1989), "Images of Technology in Popular Films: Discussion and Filmography," Science, Technology, and Human Values, 14 (3), 275-301.
30. Goodman, Ellen (1988), "Time Bandits in the Machine Age," Chicago Tribune, Tempo section (January 10), 2.
31. _ (1995), "Those *!*$* Electronics!" Boston Globe (December 3), 87.
32. Greenleaf, Eric A. and Donald R. Lehmann (1995), "Reasons for Substantial Delay in Consumer Decision Making," Journal of Consumer Research, 22 (September), 186-199.
33. Gregg, Robin (1995), Pregnancy in a High-Tech Age: Paradoxes of Choice, New York: New York University Press.
34. Handy, Charles (1995), The Age of Paradox, Boston: Harvard Business School Press.
35. Heller, Frank (1989), "On Humanising Technology," Applied Psychology: An International Review, 38 (1), 15-28.
36. Higgins, Susan H. and William L. Shanklin (1992), "Seeking Mass Market Acceptance for High-Technology Consumer Products," Journal of Consumer Marketing, 9(1), 5-14.
37. Hill, Stephen (1988), The Tragedy of Technology, London: Pluto.
38. Hoffman, Donna L. and Thomas P. Novak (1996), "Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations," Journal of Marketing, 60 (July), 50-68.
39. Holahan, Charles J. and Rudolf H. Moos (1987), "Personal and Contextual Determinants of Coping Strategies," Journal of Personality and Social Psychology, 52 (5), 946-955.
40. Joerges, Bernward (1988), "Technology in Everyday Life: Conceptual Queries," Journal of the Theory of Social Behavior, 18 (2), 219-237.
41. LaPorte, Todd R. and Daniel Metlay (1975), "Technology Observed: Attitudes of a Wary Public," Science, 188 (April), 121-127.
42. Lazarus, R. S. and S. Folkman (1984), Stress, Appraisal, and Coping, New York: Springer.
43. Lorber. Judith (1994), Paradoxes of Gender, New Haven, CT: Yale University Press.
44. Lowrey, Tina M. (1991), "The Use of Diffusion Theory in Marketing: A Qualitative Approach to Innovative Consumer Behavior," in Advances in Consumer Behavior, Vol. 18, ed. Rebecca H. Holman and Michael R. Solomon, Provo, UT: Association for Consumer Research, 644-650.
45. McQuarrie, Edward F. and Kichiro Iwamoto (1990), "Public Opinion toward Computers as a Function of Exposure," Social Science Computer Review. 8 (Summer), 221-233.
46. Mick, David Glen and Claus Buhl (1992), "A Meaning-Based Model of Advertising Experiences," Journal of Consumer Research, 19 (December), 317-338.
47. _, Michelle DeMoss, and Ronald J. Faber (1992), "A Projective Study of Motivations and Meanings of Self-Gifts: Implications for Retail Management," Journal of Retailing, 68 (2), 122-144.
48. _ and Susan Fournier (1995), "Technological Consumer Products in Everyday Life: Ownership, Meaning, and Satisfaction," Working Paper 95-104, Marketing Science Institute, Cambridge, MA 02138.
49. Murnford, Lewis (1966), The Myth of the Machine: Technics and Human Development, New York: Harcourt, Brace, & World.
50. Nuckolls, Charles W. (1996), The Cultural Dialectics of Knowledge and Desire, Madison: University of Wisconsin Press.
51. Oropesa, R. S. (1993), "Female Labor Force Participation and Time-Saving Household Technology: A Case Study of the Microwave from 1978 to 1989." Journal of Consumer Research, 19 (March), 567-579.
52. Pacey, Arnold (1983), The Culture of Technology, Boston: MIT Press.
53. Postman, Neil (1992), Technopoly: The Surrender of Culture to Technology, New York: Vintage.
54. Quine, W. V. (1966), The Ways of Paradox and Other Essays, New York: Random House.
55. Reeves, Byron and Clifford Nass (1996), The Media Equation: How People Treat Computers, Television, and Other New Media like Real People and Places, Cambridge: Cambridge University Press.
56. Rogers, Everett M. (1995), Diffusion of Innovations, 4th ed., New York: Free Press.
57. Rosen, Larry D. and Michelle M. Weil (1997), Technostress: Coping with Technology at Work, at Home, and at Play, New York: Wiley.
58. Rothschild, Joan A. (1981), "A Feminist Perspective on Technology and the Future," Women's Studies International Quarterly, 4(1), 65-74.
59. Segal, Howard P. (1994), Future Imperfect: The Mixed Blessings of Technology in America, Amherst: University of Massachusetts Press.
60. Sherry, John F., Jr., Mary Ann McGrath, and Sidney J. Levy (1992), "The Disposition of the Gift and Many Unhappy Returns," Journal of Retailing, 68 (1), 40-65.
61. Stern, Steven E. and David Kipnis (1993), "Technology in Everyday Life and Perceptions of Competence," Journal of Applied Social Psychology, 23, 1892-1902.
62. Strauss, Anselm and Juliet Corbin (1990), Basics of Qualitative Research, Newbury Park, CA: Sage.
63. Tenner, Edward (1997), Why Things Bite Back: Technology and the Revenge of Unintended Consequences, New York: Random House.
64. Thompson, Craig J. (1994), "Unfulfilled Promises and Personal Confessions: A Postpositivist Inquiry into the Idealized and Experienced Meanings of Consumer Technology," in Advances in Consumer Research, Vol. 21, ed. Chris T. Allen and Deborah Roedder John, Provo, UT: Association for Consumer Research, 104-108.
65. _ and Diana L. Haytko (1997), "Speaking of Fashion: Consumers' Uses of Fashion Discourses and the Appropriation of Countervailing Cultural Meanings," Journal of Consumer Research, 24 (June), 15-42.
66. Tocqueville, Alexis de ([1835] 1954), Democracy in America, New York: Vintage.
67. Umble, Diane Zimmerman (1992), "The Amish and the Telephone: Resistance and Reconstruction," in Consuming Technologies, ed. R. Silverstone and E. Hirsch, London: Routledge, 183-207.
68. Venkatesh, Alladi and Nicholas Vitalari (1987), "A Post-adoption Analysis of Computing in the Home," Journal of Economic Psychology, 8, 161-180.
69. Weigart, Andrew and David D. Franks (1989), "Ambivalence: A Touchstone of the Modern Temper," in The Sociology of Emotions, ed. D. Franks and D. McCarthy, London: JAI, 205-227.
70. Winick, Charles (1988), "The Functions of Television: Life without the Big Box," in Television as a Social Issue, ed. Stuart Oskamp, Newbury Park, CA: Sage, 217-237.
71. Winner, Langdon (1977), Autonomous Technology, Cambridge, MA: MIT Press.
72. _ (1994), "Three Paradoxes of the Information Age," in Culture on the Brink: Ideologies of Technology, ed. Gretchen Bender and Timothy Druckrey, Seattle: Bay, 191-197.