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Volumn 16, Issue 3-4, 2006, Pages 162-177

The determinants of customer loyalty: An analysis of intangibile factors in three service industries

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EID: 84946749636     PISSN: 10569219     EISSN: 17588529     Source Type: Journal    
DOI: 10.1108/10569210680000215     Document Type: Article
Times cited : (67)

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