Benchmarking practices of quality function deployment: Results from a field study

Benchmarking: An International Journal

Volumn 15, Issue 6, 2008, Pages 657-676

  Augusto Cauchick Miguel, Paulo ^a   Carnevalli, José Antonio ^b  

^a UNIVERSITY OF SÃO PAULO   (Brazil)

^b METHODIST UNIVERSITY OF PIRACICABA   (Brazil)

Author keywords

Benchmarking; Best practice; Brazil; Product development; Quality function deployment; Quality management

Indexed keywords

EID: 55649111311     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770810915887     Document Type: Article

References (56)

1. Akao, Y. (Ed.) (1990), Quality Function Deployment – Integrating Customer Requirements Into Product Design, Productivity Press, Portland, OR.
2. Akao, Y., Ohfuji, T. and Tomoyoshi, N. (1987), “Surveys and reviews on quality function deployment in Japan”, Proceedings of the International Conference for Quality Control, JUSE and IAQ, Tokyo, pp. 171-6.
3. Bouchereau, V. and Rowlands, H. (2000a), “Methods and techniques to help quality function deployment (QFD)”, Benchmarking: An International Journal, Vol. 7 No. 1, pp. 8-16.
4. Bouchereau, V. and Rowlands, H. (2000b), “Quality function deployment: the unused tool”, Engineering Management Journal, Vol. 10 No. 1, pp. 45-52.
5. Chao, L.P. and Ishii, K. (2004), “Project quality function deployment”, International Journal of Quality & Reliability Management, Vol. 21 No. 9, pp. 938-58.
6. Chen, L.H. and Weng, M.C. (2003), “A fuzzy model for exploiting quality function deployment”, Mathematical And Computer Modelling, Vol. 38 Nos 5/6, pp. 559-70.
7. Cheng, L.C. (2003), “QFD in product development: methodological characteristics and a guide for intervention”, International Journal of Quality & Reliability Management, Vol. 20 No. 1, pp. 107-22.
8. Cheng, L.C., Scapin, C.A., Oliveira, C.A.D., Krafetuski, E., Drumond, F.B., Boan, F.S., Prates, L.R. and Vilela, R.M. (1995), QFD: Quality Planning, Fundação Christiano Ottoni, Belo Horizonte (in Portuguese).
9. Chien, T.K. and Su, C.T. (2003), “Using the QFD concept to resolve customer satisfaction strategy decisions”, International Journal of Quality & Reliability Management, Vol. 20 No. 3, pp. 345-59.
10. Chin, K.S., Pun, K.F., Leung, W.M. and Lau, H. (2001), “A quality function deployment approach for improving technical library and information services: a case study”, Library Management, Vol. 22 Nos 4/5, pp. 195-204.
11. Chou, S.M. (2004), “Evaluating the service quality of undergraduate nursing education in Taiwan – using quality function deployment”, Nurse Education Today, Vol. 24 No. 4, pp. 310-8.
12. Costa, A.I.A., Dekker, M. and Jorge, W.M.F. (2001), “Quality function deployment in the food industry: a review”, Food Science and Technology, Vol. 11, pp. 306-14.
13. Cristiano, J.J., Liker, J.K. and White, C.C. III (2000), “Customer-driven product development through quality function deployment in the US and Japan”, Journal of Product Innovation Management, Vol. 17 No. 4, pp. 286-308.
14. Dikmen, I., Birgonul, M.T. and Kiziltas, S. (2005), “Strategic use of quality function deployment (QFD) in the construction industry”, Building and Environment, Vol. 40 No. 2, pp. 245-55.
15. Dijkstra, L. and Bij, H.V.D. (2002), “Quality function deployment in healthcare: methods for meeting customer requirements in redesign and renewal”, International Journal of Quality & Reliability Management, Vol. 19 No. 1, pp. 67-89.
16. Forza, C. (2002), “Surveys: survey research in operations management: a process-based perspective”, International Journal of Operation and Production Management, Vol. 22 No. 2, pp. 152-94.
17. Franceschini, F. and Rossetto, S. (2002), “QFD: an interactive algorithm for the prioritization of product's technical design characteristics”, Integrated Manufacturing Systems, Vol. 13 No. 1, pp. 69-75.
18. Ginn, D. and Zairi, M. (2005), “Best practice QFD application: an internal/external benchmarking approach based on Ford Motors' experience”, International Journal of Quality & Reliability Management, Vol. 22 No. 1, pp. 38-58.
19. González, M.E., Quesada, G., Mueller, R. and Mora-Monge, C.A. (2004), “QFD strategy house: an innovative tool for linking marketing and manufacturing strategies”, Marketing Intelligence & Planning, Vol. 22 No. 3, pp. 335-48.
20. González, M.E., Quesada, G., Mack, R. and Urrutia, I. (2005), “Building an activity-based costing hospital model using quality function deployment and benchmarking”, Benchmarking: An International Journal, Vol. 12 No. 4, pp. 310-29.
21. Govers, C.P.M. (1996), “What and how about quality function deployment (QFD)”, International journal of production economics, Vol. 46-47 Nos 1/3, pp. 575-85.
22. Govers, C.P.M. (2001), “QFD not just a tool but a way of quality management”, International Journal of Production Economics, Vol. 69 No. 2, pp. 151-9.
23. Halog, A., Schultmann, F. and Rentz, O. (2001), “Using quality function deployment for technique selection for optimum environmental performance improvement”, Journal of Cleaner Production, Vol. 9 No. 5, pp. 387-94.
24. Han, S.B., Chen, S.K., Ebrahimpour, M. and Sodhi, M.S. (2001), “A conceptual QFD planning model”, International Journal of Quality and Realiability Management, Vol. 18 No. 8, pp. 796-812.
25. Hsiao, S.W. and Liu, E. (2005), “A structural component-based approach for designing product family”, Computers in Industry, Vol. 56 No. 1, pp. 13-28.
26. Kathawala, Y. and Motwani, J. (1994), “Implementing quality function deployment”, Research and Concepts, Vol. 6 No. 6, pp. 31-5.
27. Karsak, E.E., Sozer, S. and Alptekin, S.E. (2002), “Product planning in quality function deployment using a combined analytic network process and goal programming approach”, Computers & Industrial Engineering, Vol. 44 No. 1, pp. 171-90.
28. Kengpol, A. (2004), “Quality function deployment (QFD) in small to medium-sized enterprises: a study of obstacles in implementing QFD in Thailand”, International Journal of Management, Vol. 21 No. 3, pp. 393-402.
29. Kumar, A., Antony, J. and Dhakar, T.S. (2006), “Integrating quality function deployment and benchmarking to achieve greater profitability”, Benchmarking: An International Journal, Vol. 13 No. 1, pp. 290-310.
30. Lager, T. (2005), “The industrial usability of quality function deployment: a literature review and synthesis on a meta-level”, R&D Management, Vol. 35 No. 4, pp. 409-26.
31. Lakatos, E.M. and Marconi, M.A. (1991), Fundamentals of Scientific Methodology, Education Atlas, São Paulo (in Portuguese).
32. Lee, S.F. and Ko, A.S.O. (2000), “Building balanced scorecard with SWOT analysis, and implementing ‘Sun Tzu's The Art of Business Management Strategies’ on QFD methodology”, Managerial Auditing Journal, Vol. 15 Nos 1/2, pp. 68-76.
33. Lin, S.J. and Wei, C.C. (2005), “A study on the linear programming in time cost analysis of product improve design – a focus on computer mouse products”, Journal of American Academy of Business, Vol. 7 No. 2, pp. 182-6.
34. Liu, X.F. (2000), “Software quality function deployment”, IEEE Potentials, Vol. 19 No. 5, pp. 14-16.
35. Lorenzo, S., Mira, J., Olarte, M., Guerrero, J. and Moyano, S. (2004), “Análisis matricial de la voz del cliente: QFD aplicado a la gestión sanitaria”, Gaceta Sanitaria, Vol. 18 No. 6, pp. 464-71.
36. Lowe, A. and Ridgway, K. (2000a), “UK user's guide to quality function deployment”, Engineering Management Journal, Vol. 10 No. 3, pp. 147-55.
37. Lowe, A.J. and Ridgway, K. (2000b), “Optimization impossible?: The importance of customer segmentation in quality function deployment”, Quality Progress, Vol. 33 No. 7, pp. 59-64.
38. Marsot, J. (2005), “QFD: a methodological tool for integration of ergonomics at the design stage”, Applied Ergonomics, Vol. 36 No. 2, pp. 185-92.
39. Martins, A. and Aspinwall, E.M. (2001), “Quality function deployment: an empirical study in the UK”, Total Quality Management, Vol. 12 No. 5, pp. 575-88.
40. Masui, K., Sakao, T., Kobayashi, M. and Inaba, A. (2003), “Applying quality function deployment to environmentally conscious design”, International Journal of Quality & Reliability Management, Vol. 20 No. 1, pp. 90-106.
41. Miguel, P.A.C. (2003), “The state-of-the-art of the Brazilian QFD applications at the top 500 companies”, International Journal of Quality & Reliability Management, Vol. 20 No. 1, pp. 74-89.
42. Ohfuji, T., Ono, M. and Akao, Y. (1997), Quality Deployment Methods, Education Fundação Christiano Ottoni, Belo Horizonte (in Portuguese).
43. Okes, D. (2002), “Organize your quality tool belt”, Quality Progress, Vol. 35 No. 7, pp. 25-9.
44. Omachonu, V. and Barach, P. (2005), “QFD in a managed care organization”, Quality Progress, Vol. 38 No. 11, pp. 36-41.
45. Paiva, C.L. and Cheng, L.C. (2001), “QFD employment as a tool to implement new development process in a small food company”, Proceedings of the III Congresso Brasileiro de Gestão de Desenvolvimento de Produto, Florianópolis (in Portuguese).
46. Parkin, N., Linsley, M.J., Chan, J.F.L. and Stewardson, D.J. (2002), “The introduction of QFD in a UK original equipment manufacturer”, Managerial Auditing Journal, Vol. 17 No. 1, pp. 43-54.
47. Politis, J.D. (2003), “QFD: the role of various leadership styles”, Leadership and Organization Development Journal, Vol. 24 No. 4, pp. 181-92.
48. Politis, J.D. (2005), “QFD, organisational creativity and productivity”, International Journal of Quality & Reliability Management, Vol. 22 No. 1, pp. 59-71.
49. Rahim, A.R.A. and Baksh, M.S.N. (2003), “Application of quality function deployment (QFD) method for pultrusion machine design planning”, Industrial Management & Data Systems, Vol. 103 No. 6, pp. 373-87.
50. Rahimi, M. and Weidner, M. (2002), “Integrating design for environment (DfE) impact matrix into quality function deployment (QFD) process”, The Journal of Sustainable Product Design, Vol. 2 Nos 1-2, pp. 29-41.
51. Ramasamy, N.R. and Selladurai, V. (2004), “Fuzzy logic approach to prioritise engineering characteristics in quality function deployment (FL-QFD)”, International Journal of Quality & Reliability Management, Vol. 21 No. 9, pp. 1012-23.
52. Sanford, J. (2005), “How useful is QFD?”, Quality Progress, Vol. 38 No. 1, pp. 51-9.
53. Shen, X.X. (2000), “Benchmarking in QFD for quality improvement”, Benchmarking: An International Journal, Vol. 7 No. 4, pp. 282-91.
54. Shin, J.S. and Kim, K.J. (2000), “Complexity reduction of a design problem in QFD using decomposition”, Journal of Intelligent Manufacturing, Vol. 11 No. 4, pp. 339-54.
55. Yan, W., Khoo, L.P. and Chen, C.H. (2005), “A QFD-enabled product conceptualisation approach via design knowledge hierarchy and RCE neural network”, Knowledge-Based Systems, Vol. 18 No. 6, pp. 279-93.
56. Yasin, M.M. (2002), “The theory and practice of benchmarking: then and now”, Benchmarking: An International Journal, Vol. 9 No. 3, pp. 217-43.