Integrating quality function deployment and benchmarking to achieve greater profitability

Benchmarking

Volumn 13, Issue 3, 2006, Pages 290-310

  Kumar, Ashok ^a   Antony, Jiju ^b   Dhakar, Tej S ^c  

^a GRAND VALLEY STATE UNIVERSITY   (United States)

^b GLASGOW CALEDONIAN UNIVERSITY   (United Kingdom)

^c SOUTHERN NEW HAMPSHIRE UNIVERSITY   (United States)

Author keywords

Benchmarking; Competitive analysis; Customer satisfaction; Product design; Quality function deployment; Quality improvement

Indexed keywords

EID: 33744773222     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770610668794     Document Type: Article

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