Observation of listening behaviors in retail service encounters

Managing Service Quality: An International Journal

Volumn 17, Issue 2, 2007, Pages 116-133

  Mckechnie, Donelda S ^a   Grant, Jim ^a   Bagaria, Vishal ^a  

^a AMERICAN UNIVERSITY OF SHARJAH   (United Arab Emirates)

Author keywords

Communication; Listening; Mystery shoppers; Retail service industries

Indexed keywords

EID: 33947379998     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520710735155     Document Type: Article

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