The use of mystery shopping in the measurement of service delivery

Service Industries Journal

Volumn 18, Issue 3, 1998, Pages 148-163

  Wilson, Alan M ^a  

^a NONE

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[No Author keywords available]

Indexed keywords

EID: 0000471172     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642069800000037     Document Type: Article

References (34)

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