Service quality in the US airline industry: Progress and problems

Managing Service Quality: An International Journal

Volumn 8, Issue 5, 1998, Pages 306-311

  Rhoades, Dawna L ^a   Waguespack, Blaise ^a   Treudt, Eric ^a  

^a EMBRY RIDDLE AERONAUTICAL UNIVERSITY   (United States)

Author keywords

Service quality; TQM; US airlines

Indexed keywords

EID: 84993012693     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529810235763     Document Type: Article

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