Structuring front office and back office work in service delivery systems: An empirical study of three design decisions

International Journal of Operations and Production Management

Volumn 27, Issue 1, 2007, Pages 108-131

  Zomerdijk, Leonieke G ^a   De Vries, Jan ^b  

^a LONDON BUSINESS SCHOOL   (United Kingdom)

^b UNIVERSITY OF GRONINGEN   (Netherlands)

Author keywords

Case studies; Customer relations; Process planning; Service delivery systems; Service operations

Indexed keywords

EID: 33845563609     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570710714565     Document Type: Article

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