Relational quality in service encounters

International Journal of Hospitality Management

Volumn 16, Issue 1, 1997, Pages 39-63

  King, Carol A ^a   Garey, Jenene G ^b  

^a Qualityservice Group   (United States)

^b NEW YORK UNIVERSITY   (United States)

Author keywords

Service encounter; Service quality; Stress

Indexed keywords

EID: 0031092637     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0278-4319(96)00045-x     Document Type: Article

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