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Volumn 9, Issue 2, 1999, Pages 90-95
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Southwest Airlines - living total quality in a service organization
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Author keywords
Airlines; Awards; Quality; Service quality; TQM
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Indexed keywords
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EID: 34249064887
PISSN: 09604529
EISSN: None
Source Type: Journal
DOI: 10.1108/09604529910257894 Document Type: Article |
Times cited : (12)
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References (4)
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