메뉴 건너뛰기




Volumn 9, Issue 2, 1999, Pages 90-95

Southwest Airlines - living total quality in a service organization

Author keywords

Airlines; Awards; Quality; Service quality; TQM

Indexed keywords


EID: 34249064887     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529910257894     Document Type: Article
Times cited : (12)

References (4)
  • 2
    • 0031346646 scopus 로고    scopus 로고
    • Quality as a source of empowerment
    • MCB University Press, Bradford
    • Kondo, Y. (1997), “Quality as a source of empowerment”, The TQM Magazine, Vol. 9 No.5, MCB University Press, Bradford
    • (1997) The TQM Magazine , vol.9 , Issue.5
    • Kondo, Y.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.