The dimensions of service quality for hospitals: Development and use of the KQCAH scale

Health Care Management Review

Volumn 26, Issue 2, 2001, Pages 47-59

  Sower, Victor ^a   Duffy, JoAnn ^a   Kilbourne, William ^a   Kohers, Gerald ^a   Jones, Phyllis ^b  

^a SAM HOUSTON STATE UNIVERSITY   (United States)

^b Huntsville Memorial Hospital   (United States)

Author keywords

CQI; Dimensions of quality; Hospital; Key quality characteristics; Patient survey; Quality management

Indexed keywords

HEALTH CARE DELIVERY; HEALTH CARE MANAGEMENT; HEALTH CARE QUALITY; HOSPITAL CARE; HOSPITAL SERVICE; PATIENT SATISFACTION; PERFORMANCE; RATING SCALE; RELIABILITY; REVIEW;

EID: 0035068408     PISSN: 03616274     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004010-200104000-00005     Document Type: Review

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