-
1
-
-
0030548814
-
Development and validation of TQM implementation constructs
-
Ahire, S.L., Golhar, D.Y., Waller, M.A. (1996), "Development and Validation of TQM Implementation Constructs", Decision Sciences, Vol 27 No 1, pp. 23-56.
-
(1996)
Decision Sciences
, vol.27
, Issue.1
, pp. 23-56
-
-
Ahire, S.L.1
Golhar, D.Y.2
Waller, M.A.3
-
2
-
-
0003562684
-
-
Prentice-Hall
-
Albaum, G., Strandskov, J. & Duerr, E. (2002), International marketing and export management, Prentice-Hall, pp. 220-224.
-
(2002)
International Marketing and Export Management
, pp. 220-224
-
-
Albaum, G.1
Strandskov, J.2
Duerr, E.3
-
3
-
-
0035108829
-
Service quality perceptions and patient satisfaction: A study of hospitals in a developing country
-
Andaleeb, S.S. (2001) "Service Quality Perceptions and Patient Satisfaction: A Study of Hospitals in a Developing Country", Social Sciences and Medicine, Vol 52, pp. 1359- 1370.
-
(2001)
Social Sciences and Medicine
, vol.52
, pp. 1359-1370
-
-
Andaleeb, S.S.1
-
4
-
-
21344490362
-
A theory of quality management underlying the Deming management method
-
Anderson, J.C., Rungtusanatham, M., & Schroeder, R.G. (1994), "A theory of quality management underlying the Deming management method", Academy of Management Review, Vol 19, No 3, pp. 472-509.
-
(1994)
Academy of Management Review
, vol.19
, Issue.3
, pp. 472-509
-
-
Anderson, J.C.1
Rungtusanatham, M.2
Schroeder, R.G.3
-
5
-
-
30244530333
-
An empirical investigation of the relationship between quality improvement techniques and performance: A mexican case
-
Azaranga, M.R., Gonzalez, G., Reavill, L. (1998), "An Empirical Investigation of the Relationship Between Quality Improvement Techniques and Performance: A Mexican Case", Journal of Quality Management, Vol 3, No 2, pp. 265-292.
-
(1998)
Journal of Quality Management
, vol.3
, Issue.2
, pp. 265-292
-
-
Azaranga, M.R.1
Gonzalez, G.2
Reavill, L.3
-
6
-
-
0037907581
-
Linking service to profit: The business case for service excellence
-
Bates, K., Bates, H., Johnston, R. (2003) "Linking Service to Profit: The Business Case for Service Excellence", International Journal of Service Industry Management, Vol 14, No 2, pp. 173-183.
-
(2003)
International Journal of Service Industry Management
, vol.14
, Issue.2
, pp. 173-183
-
-
Bates, K.1
Bates, H.2
Johnston, R.3
-
7
-
-
0001328760
-
The effects of organizational context on quality management: An empirical investigation
-
Benson, G. P., Saraph, J.V., Schroeder, R.G. (1991) "The effects of organizational context on quality management: An empirical investigation", Management Science, Vol 37, No 9, pp. 1107-1124.
-
(1991)
Management Science
, vol.37
, Issue.9
, pp. 1107-1124
-
-
Benson, G.P.1
Saraph, J.V.2
Schroeder, R.G.3
-
8
-
-
0040834517
-
Identification of the critical factors of TQM
-
Black, S.E. & Porter, L.J. (1996), "Identification of the Critical Factors of TQM", Decision Sciences, Vol 27, No 1, pp. 1-21.
-
(1996)
Decision Sciences
, vol.27
, Issue.1
, pp. 1-21
-
-
Black, S.E.1
Porter, L.J.2
-
9
-
-
0008839172
-
Implementation of TQM/CQI in health care industry a comprehensive model
-
Brashier, L.W., Sower, V.E., Motwani, J., Savoie, M. (1996) "Implementation of TQM/CQI in Health Care Industry A Comprehensive Model", Benchmarking for Quality Management & Technology, Vol 3, No2, pp. 31-50.
-
(1996)
Benchmarking for Quality Management & Technology
, vol.3
, Issue.2
, pp. 31-50
-
-
Brashier, L.W.1
Sower, V.E.2
Motwani, J.3
Savoie, M.4
-
10
-
-
0034203812
-
The impact of operations competitive priorities on hospital performance
-
Butler, T.W., Leong, G.K. (2000), "The Impact of Operations Competitive Priorities on Hospital Performance", Health Care Management Science, Vol 3, pp. 227-235.
-
(2000)
Health Care Management Science
, vol.3
, pp. 227-235
-
-
Butler, T.W.1
Leong, G.K.2
-
11
-
-
0042094713
-
Total quality management in hospitality: An application of the EFQM model
-
Camison, C. (1996), "Total Quality Management in Hospitality: An Application of the EFQM Model", Tourism Management, Vol 17, No 3, pp. 191-201.
-
(1996)
Tourism Management
, vol.17
, Issue.3
, pp. 191-201
-
-
Camison, C.1
-
12
-
-
0032302158
-
The TQM paradox: Relations among TQM practices, plant performance, and customer satisfaction
-
Choi, T.Y., Eboch, K. (1989), "The TQM Paradox: Relations Among TQM Practices, Plant Performance, and Customer Satisfaction", Journal of Operations Management, Vol 17, pp. 59-75.
-
(1989)
Journal of Operations Management
, vol.17
, pp. 59-75
-
-
Choi, T.Y.1
Eboch, K.2
-
14
-
-
0003964033
-
-
MIT Center for Advanced Engineering Study, Cambridge, MA
-
Deming, W.E., (1986), Out of the Crisis, MIT Center for Advanced Engineering Study, Cambridge, MA.
-
(1986)
Out of the Crisis
-
-
Deming, W.E.1
-
15
-
-
33745721025
-
A conceptual framework for hospital quality management
-
Eggli, Y., Halfon, P. (2003), " A Conceptual Framework for Hospital Quality Management", International Journal of Health Care Quality Assurance, Vol 16, No 1, pp. 29-36.
-
(2003)
International Journal of Health Care Quality Assurance
, vol.16
, Issue.1
, pp. 29-36
-
-
Eggli, Y.1
Halfon, P.2
-
16
-
-
0035501413
-
Further evidence on the validity of the theoretical models underlying the baldrige criteria
-
Flynn, B.B., Saladin, B. (2001), "Further Evidence on the Validity of the Theoretical Models Underlying the Baldrige Criteria", Journal of Operations Management, Vol 19, pp. 617-652.
-
(2001)
Journal of Operations Management
, vol.19
, pp. 617-652
-
-
Flynn, B.B.1
Saladin, B.2
-
17
-
-
0028401194
-
A framework for quality management research and an associated measurement instrument
-
Flyyn, B.B., Schroder, R.G., Sakakibara, S. (1994) "A Framework for Quality Management Research and an Associated Measurement Instrument", Journal of Operations Management, Vol 11, pp. 339-366.
-
(1994)
Journal of Operations Management
, vol.11
, pp. 339-366
-
-
Flyyn, B.B.1
Schroder, R.G.2
Sakakibara, S.3
-
18
-
-
84990553628
-
The impact of quality management practices on performance and competitive advantage
-
Flyyn, B.B., Schroeder, R.G., Sakakibara, S. (1995), "The Impact of Quality Management Practices on Performance and competitive Advantage", Decision Sciences, Vol 26, No 5, pp. 659-691.
-
(1995)
Decision Sciences
, vol.26
, Issue.5
, pp. 659-691
-
-
Flyyn, B.B.1
Schroeder, R.G.2
Sakakibara, S.3
-
19
-
-
0005454459
-
Industry output and employment projections to 2006. (Employment outlook: 1996 - 2006)
-
Franklin, C.J., (1997), "Industry output and employment projections to 2006. (Employment outlook: 1996 - 2006)" Monthly Labor Review, Vol 120, No 11, pp. 39.
-
(1997)
Monthly Labor Review
, vol.120
, Issue.11
, pp. 39
-
-
Franklin, C.J.1
-
20
-
-
0013202223
-
A path analytic model of quality practices, quality performance, and business performance
-
Fynes, B., Voss, C. (2001), "A Path Analytic Model of Quality Practices, Quality Performance, And Business Performance", Production and Operations Management, Vol 10, No 4, pp. 494-513.
-
(2001)
Production and Operations Management
, vol.10
, Issue.4
, pp. 494-513
-
-
Fynes, B.1
Voss, C.2
-
21
-
-
84986021507
-
An inter-industry comparison of quality management practices and performance
-
Gadenne, D., Sharma, B. (2002), "An Inter-Industry Comparison of Quality Management Practices and Performance", Managing Service Quality, Vol 12 No 6, pp. 394-404.
-
(2002)
Managing Service Quality
, vol.12
, Issue.6
, pp. 394-404
-
-
Gadenne, D.1
Sharma, B.2
-
22
-
-
0002396653
-
Competing on the eight dimensions of quality
-
Nov-Dec.
-
Garvin, D.A. (1987), "Competing on the Eight Dimensions of Quality", Harvard Business Review , Nov-Dec., pp. 101-109
-
(1987)
Harvard Business Review
, pp. 101-109
-
-
Garvin, D.A.1
-
23
-
-
0003506109
-
-
Prentice-Hall
-
Hair, J.F., Anderson, R.E., Tatham, R.L. & Black, W.C. (1998), Multivariate data analysis, Prentice-Hall, pp. 87-120, 443, 454.
-
(1998)
Multivariate Data Analysis
, vol.443
, Issue.454
, pp. 87-120
-
-
Hair, J.F.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
24
-
-
84986085966
-
The impact of TQM on financial performance
-
Hansson, J., Eriksson, H. (2002), "The Impact of TQM on Financial Performance", Measuring Business Excellence, Vol 6 No 4, pp. 44-54.
-
(2002)
Measuring Business Excellence
, vol.6
, Issue.4
, pp. 44-54
-
-
Hansson, J.1
Eriksson, H.2
-
25
-
-
0038019495
-
Total quality management and the balanced scorecard approach: A critical analysis of their potential relationships and directions for research
-
Hoque, Z. (2003) "Total Quality Management and the Balanced Scorecard Approach: A Critical Analysis of Their Potential Relationships and Directions for Research", Critical Perspectives on Accounting, Vol 14, pp. 553-566.
-
(2003)
Critical Perspectives on Accounting
, vol.14
, pp. 553-566
-
-
Hoque, Z.1
-
27
-
-
0442309638
-
Business excellence through customer satisfaction
-
Kanji, G.K., Wallace, W. (2000), "Business Excellence Through customer Satisfaction", Total Quality Management, Vol 11 No 7, pp. 979-998.
-
(2000)
Total Quality Management
, vol.11
, Issue.7
, pp. 979-998
-
-
Kanji, G.K.1
Wallace, W.2
-
29
-
-
0033577050
-
Service quality in health care
-
Feb 17
-
Kenagy, J.W., Berwick, D.M., Shore, M.F. (1999), "Service Quality in Health Care", The Journal of American Medical Association, Feb 17, Vol 281, pp. 661-668.
-
(1999)
The Journal of American Medical Association
, vol.281
, pp. 661-668
-
-
Kenagy, J.W.1
Berwick, D.M.2
Shore, M.F.3
-
30
-
-
1542532485
-
Quality management and business performance in hospitals: A search for success parameters
-
Kunst, P., Lemmink, J. (2000), "Quality Management and Business Performance in Hospitals: A Search for Success Parameters", Total Quality Management, Vol 11 No 8, pp. 1123-1133.
-
(2000)
Total Quality Management
, vol.11
, Issue.8
, pp. 1123-1133
-
-
Kunst, P.1
Lemmink, J.2
-
32
-
-
0031256844
-
Relations between determinants of hospital quality management and service quality performance: A path analytic model
-
Li, L. (1997),"Relations Between Determinants of Hospital Quality Management and Service Quality Performance: A Path Analytic Model", Omega, Int. J. Mgmt Sci, Vol 25, No 5, pp. 535-545
-
(1997)
Omega, Int. J. Mgmt Sci
, vol.25
, Issue.5
, pp. 535-545
-
-
Li, L.1
-
33
-
-
84986104523
-
The development of a model for total quality healthcare
-
Lim, P.C. & Tang, N.K.H. (2000), "The development of a model for total quality healthcare", Managing Service Quality, Vol 10, No 2, pp. 103-111.
-
(2000)
Managing Service Quality
, vol.10
, Issue.2
, pp. 103-111
-
-
Lim, P.C.1
Tang, N.K.H.2
-
34
-
-
0030190911
-
-
Madu, C.N., Kuei, C.H., Jacob, R.A. (1996), "An Empirical Assessment of the Influence of Quality Dimensions on Organizational Performance", Vol 34 No 9, pp. 1943-1962.
-
(1996)
An Empirical Assessment of the Influence of Quality Dimensions on Organizational Performance
, vol.34
, Issue.9
, pp. 1943-1962
-
-
Madu, C.N.1
Kuei, C.H.2
Jacob, R.A.3
-
35
-
-
0028063435
-
Service quality measurement
-
Fall
-
McAlexander, J.H., Keldenberg, D.O., Koenig, H.F. (1994), "Service Quality Measurement", Journal of Health Care Marketing, Fall, Vol 14, No3, pp. 34-39.
-
(1994)
Journal of Health Care Marketing
, vol.14
, Issue.3
, pp. 34-39
-
-
McAlexander, J.H.1
Keldenberg, D.O.2
Koenig, H.F.3
-
36
-
-
0035400588
-
An empirical test of the causal relationships in the baldrige health care pilot criteria
-
Meyer, S.M., Collier, D.A. (2001), "An Empirical Test of the Causal Relationships in the Baldrige Health Care Pilot Criteria", Journals of Operations Management, Vol 19, pp. 403-425.
-
(2001)
Journals of Operations Management
, vol.19
, pp. 403-425
-
-
Meyer, S.M.1
Collier, D.A.2
-
38
-
-
84887297677
-
Factors affecting the relationship between total quality management
-
Montes, F.J.L.M., Jover, A.V., Fernandez, L.M.M. (2003), "Factors Affecting the Relationship Between Total Quality Management", International Journal of Quality & Reliability Management, Vol 20, No2, pp. 189-209.
-
(2003)
International Journal of Quality & Reliability Management
, vol.20
, Issue.2
, pp. 189-209
-
-
Montes, F.J.L.M.1
Jover, A.V.2
Fernandez, L.M.M.3
-
39
-
-
0642271090
-
A system management approach for business process re-engineering
-
Nwabueze, U., Kanji, G.K. (1997), "A System Management Approach for Business Process Re-Engineering", Total Quality Management., Vol 8 No5, pp. 281-292.
-
(1997)
Total Quality Management
, vol.8
, Issue.5
, pp. 281-292
-
-
Nwabueze, U.1
Kanji, G.K.2
-
40
-
-
84977315051
-
Making total quality work
-
Olion, J.D., Rynes, S.L. (1991), "Making total quality work", Human Resource Management, Vol 30, No 3, pp. 303.
-
(1991)
Human Resource Management
, vol.30
, Issue.3
, pp. 303
-
-
Olion, J.D.1
Rynes, S.L.2
-
41
-
-
0038186234
-
Japanese health care quality improvement
-
Ovretveit, J. (2001), "Japanese Health Care Quality Improvement", International Journal of health Care Quality Assurance, Vol 14, No 4/5, pp. 164-167.
-
(2001)
International Journal of Health Care Quality Assurance
, vol.14
, Issue.4-5
, pp. 164-167
-
-
Ovretveit, J.1
-
42
-
-
84989040364
-
Total quality management as competitive advantage
-
Powel T.C. (1995), "Total quality management as competitive advantage", Strategic Management Journal, Vol 16, No 1, pp. 19.
-
(1995)
Strategic Management Journal
, vol.16
, Issue.1
, pp. 19
-
-
Powel, T.C.1
-
43
-
-
2942635641
-
The impact of service quality and marketing on financial performance in the hospital industry: An empirical examination
-
Raju, P.S., Lonial, S.C. (2002), "The Impact of Service Quality and Marketing on Financial Performance in the Hospital Industry: An Empirical Examination", Journal of Retailing and Consumer Services, Vol 9, pp. 335-348.
-
(2002)
Journal of Retailing and Consumer Services
, vol.9
, pp. 335-348
-
-
Raju, P.S.1
Lonial, S.C.2
-
44
-
-
26844499140
-
What's today's special at the consultant's café?
-
Rigby D.K. (1998), "What's today's special at the consultant's café?", Fortune, September 7, 163.
-
(1998)
Fortune, September
, vol.7
, pp. 163
-
-
Rigby, D.K.1
-
45
-
-
0032632415
-
The relationship between total quality management practices and operational performance
-
Samson, D., Terziovski, M. (1998), "The Relationship Between Total Quality Management Practices and Operational Performance", Journal of Operations Management, Vol 17, pp. 393-409.
-
(1998)
Journal of Operations Management
, vol.17
, pp. 393-409
-
-
Samson, D.1
Terziovski, M.2
-
46
-
-
84962968942
-
An instrument for measuring the critical factors of quality management
-
Saraph, J.V., Benson, G.P., Schroder, R.G. (1989), "An Instrument for Measuring the critical Factors of Quality Management", Decision Science, Vol 20, pp. 810-829.
-
(1989)
Decision Science
, vol.20
, pp. 810-829
-
-
Saraph, J.V.1
Benson, G.P.2
Schroder, R.G.3
-
47
-
-
84986064573
-
An examination of the relationship between service quality, customer satisfaction, and store loyalty
-
Sivadas, E. & Baker-Prewitt, J.L. (2000), "An examination of the relationship between service quality, customer satisfaction, and store loyalty", International Journal of Retail & Distribution Management, Vol 28, No2, pp. 73-82.
-
(2000)
International Journal of Retail & Distribution Management
, vol.28
, Issue.2
, pp. 73-82
-
-
Sivadas, E.1
Baker-Prewitt, J.L.2
-
48
-
-
0031624255
-
Effective measurement of business performance
-
Stein, P. (1998), "Effective Measurement of Business Performance", Annual Quality Congress Proceedings, pp. 414-417.
-
(1998)
Annual Quality Congress Proceedings
, pp. 414-417
-
-
Stein, P.1
-
49
-
-
0039621581
-
An empirical investigation of the malcolm baldrige national quality award causal model
-
Wilson, D.D., Collier, D.A. (2000), "An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model", Decision Sciences, Vol 31, No 2, pp. 361-390.
-
(2000)
Decision Sciences
, vol.31
, Issue.2
, pp. 361-390
-
-
Wilson, D.D.1
Collier, D.A.2
-
50
-
-
0037235328
-
The establishment of a TQM system for the health care industry
-
Yang, C.C, (2003), "The Establishment of a TQM System for the Health Care Industry", The TQM Magazine, Vol 15 No 2, pp. 93-98.
-
(2003)
The TQM Magazine
, vol.15
, Issue.2
, pp. 93-98
-
-
Yang, C.C.1
-
51
-
-
0031634715
-
The status of TQM in healthcare
-
Yasin, M.M., Meacham, K.A., Alavi, J. (1998), "The Status of TQM in Healthcare", Health Marketing Quarterly, Vol 15, No 3, pp. 61-84.
-
(1998)
Health Marketing Quarterly
, vol.15
, Issue.3
, pp. 61-84
-
-
Yasin, M.M.1
Meacham, K.A.2
Alavi, J.3
-
52
-
-
84986146387
-
Service quality in the banking sector in an emerging economy: A consumer survey
-
Yavas, U., Bilgin, B., Shemwell, D.J. (1997), "Service quality in the banking sector in an emerging economy: a consumer survey", International Journal of Bank Marketing, Vol 15, No 6, pp. 217-223.
-
(1997)
International Journal of Bank Marketing
, vol.15
, Issue.6
, pp. 217-223
-
-
Yavas, U.1
Bilgin, B.2
Shemwell, D.J.3
-
53
-
-
0035230613
-
Modified importance-performance analysis: An application to hospitals
-
Yavas, U., Shemwell, D.J. (2001), "Modified importance-performance analysis: an application to hospitals", International Journal of Health Care Quality Assurance, Vol 14, No 3, pp. 104-110.
-
(2001)
International Journal of Health Care Quality Assurance
, vol.14
, Issue.3
, pp. 104-110
-
-
Yavas, U.1
Shemwell, D.J.2
-
54
-
-
0029685155
-
Health care quality in NHS hospitals
-
Youssef, F.N., Nel, D., Bovaird, T. (1996), "Health care quality in NHS hospitals", International Journal of Health Care Quality Assurance, Vol 9 No 1, pp. 15-28.
-
(1996)
International Journal of Health Care Quality Assurance
, vol.9
, Issue.1
, pp. 15-28
-
-
Youssef, F.N.1
Nel, D.2
Bovaird, T.3
-
55
-
-
1542629750
-
Obstacles to the application of total quality management in health care organizations
-
Zabada, C., Asubonteng, R., Munchus, G. (1998), "Obstacles to the Application of Total Quality Management in health Care Organizations", Total Quality Management, Vol 9, No 1, pp. 57-66.
-
(1998)
Total Quality Management
, vol.9
, Issue.1
, pp. 57-66
-
-
Zabada, C.1
Asubonteng, R.2
Munchus, G.3
-
56
-
-
0002051488
-
Benchmarking critical factors for TQM Part I: Theory and foundations
-
Zairi M., Youssef M.A. (1995) "Benchmarking critical factors for TQM Part I: theory and foundations", Benchmarking for Quality Management & Technology. Vol 2, No 1, pp. 5-20.
-
(1995)
Benchmarking for Quality Management & Technology
, vol.2
, Issue.1
, pp. 5-20
-
-
Zairi, M.1
Youssef, M.A.2
|