The establishment of a TQM system for the health care industry

TQM Magazine

Volumn 15, Issue 2, 2003, Pages 93-98

  Yang, Ching Chow ^a  

^a CHUNG YUAN CHRISTIAN UNIVERSITY   (Taiwan)

Author keywords

Health care; Implementation; Industry; Model; Total quality management

Indexed keywords

COSTS; CUSTOMER SATISFACTION; HEALTH CARE; HOSPITALS; INDUSTRIAL MANAGEMENT; STANDARDS;

TOTAL QUALITY MANAGEMENT (TQM);

QUALITY CONTROL;

EID: 0037235328     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780310461107     Document Type: Article

References (12)

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