메뉴 건너뛰기




Volumn 20, Issue 2-3, 2007, Pages 43-55

New service development process: Emerging versus developed markets

Author keywords

Cross national research; Culture; India; New service development; Service innovation; United States

Indexed keywords


EID: 34548629504     PISSN: 08911762     EISSN: 15286975     Source Type: Journal    
DOI: 10.1300/J042v20n02_05     Document Type: Article
Times cited : (25)

References (69)
  • 2
    • 18844366890 scopus 로고    scopus 로고
    • Innovation strategy, process and performance in the commercial banking industry
    • Alam, I. (2003). Innovation strategy, process and performance in the commercial banking industry. Journal of Marketing Management, 19 (9-10), 973-999.
    • (2003) Journal of Marketing Management , vol.19 , Issue.9-10 , pp. 973-999
    • Alam, I.1
  • 3
    • 0037495082 scopus 로고    scopus 로고
    • An exploratory investigation of user involvement in new service development
    • Alam, I. (2002). An exploratory investigation of user involvement in new service development. Journal of the Academy of Marketing Science, 30 (3), 250-261.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.3 , pp. 250-261
    • Alam, I.1
  • 4
    • 84986101138 scopus 로고    scopus 로고
    • Alam, I. & Perry, C. (2002). A. customer-oriented new service development process. Journal of Service Marketing, 16 (6), 515-534.
    • Alam, I. & Perry, C. (2002). A. customer-oriented new service development process. Journal of Service Marketing, 16 (6), 515-534.
  • 5
    • 0000357545 scopus 로고
    • Estimating non-response bias in mail surveys
    • August
    • Armstrong, J.S. & Overton, T.S. (1977). Estimating non-response bias in mail surveys. Journal of Marketing Research, 14 (August), 396-402.
    • (1977) Journal of Marketing Research , vol.14 , pp. 396-402
    • Armstrong, J.S.1    Overton, T.S.2
  • 6
    • 0002709788 scopus 로고    scopus 로고
    • Differential potency factors affecting innovation performance in manufacturing and services firms in Australia
    • Atuahene-Gima, K. (1996). Differential potency factors affecting innovation performance in manufacturing and services firms in Australia. Journal of Product Innovation Management, 13 (1), 35-52.
    • (1996) Journal of Product Innovation Management , vol.13 , Issue.1 , pp. 35-52
    • Atuahene-Gima, K.1
  • 7
    • 0035444243 scopus 로고    scopus 로고
    • An empirically-based typology of product innovativeness for new financial services: Success and failure scenario
    • Avlonitis, George J., Papastathopoulou, Paulina G. & Gounaris, Spiros P. (2001). An empirically-based typology of product innovativeness for new financial services: Success and failure scenario. Journal of Product Innovation Management, 18 (5), 324-342.
    • (2001) Journal of Product Innovation Management , vol.18 , Issue.5 , pp. 324-342
    • Avlonitis, G.J.1    Papastathopoulou, P.G.2    Gounaris, S.P.3
  • 9
    • 0037864352 scopus 로고    scopus 로고
    • Testing metric equivalence in cross-national strategy research: An empirical test across the United States and Japan
    • Bensaou, M., Coyne, M. & Venkatraman, N. (1999). Testing metric equivalence in cross-national strategy research: An empirical test across the United States and Japan. Strategic Management Journal, 20 (7), 671-689.
    • (1999) Strategic Management Journal , vol.20 , Issue.7 , pp. 671-689
    • Bensaou, M.1    Coyne, M.2    Venkatraman, N.3
  • 10
    • 0001791226 scopus 로고
    • Services marketing is different
    • May-June
    • Berry, L.L. (1980). Services marketing is different. Business, 30 (May-June), 16-23.
    • (1980) Business , vol.30 , pp. 16-23
    • Berry, L.L.1
  • 12
    • 0347530066 scopus 로고    scopus 로고
    • Foreign expansion in service industries: Separability and human capital intensity
    • Bouquet, C., Hebert, L. & Delios, A. (2004). Foreign expansion in service industries: Separability and human capital intensity. Journal of Business Research, 57 (1), 35-46.
    • (2004) Journal of Business Research , vol.57 , Issue.1 , pp. 35-46
    • Bouquet, C.1    Hebert, L.2    Delios, A.3
  • 13
    • 84922779878 scopus 로고
    • Developing new services: Improving the process makes it better
    • Bowers, M.R. (1989). Developing new services: Improving the process makes it better. Journal of Services Marketing, 3 (1), 15-20.
    • (1989) Journal of Services Marketing , vol.3 , Issue.1 , pp. 15-20
    • Bowers, M.R.1
  • 14
    • 0030299443 scopus 로고    scopus 로고
    • Controllable factors of new product success: A cross-national comparison
    • Calantone, R.J., Schmidt, J.B. & Song, M.X. (1996). Controllable factors of new product success: A cross-national comparison. Marketing Science, 15 (4), 341-358.
    • (1996) Marketing Science , vol.15 , Issue.4 , pp. 341-358
    • Calantone, R.J.1    Schmidt, J.B.2    Song, M.X.3
  • 15
    • 0041706173 scopus 로고    scopus 로고
    • The relationship between international diversification and performance in service firms
    • Capar, N. & Kotabe, M. (2003). The relationship between international diversification and performance in service firms. Journal of International Business Studies, 34 (4), 345-355.
    • (2003) Journal of International Business Studies , vol.34 , Issue.4 , pp. 345-355
    • Capar, N.1    Kotabe, M.2
  • 16
    • 0001878819 scopus 로고
    • Paradigm for developing better measures of marketing constructs
    • February
    • Churchill, G.A. (1979). Paradigm for developing better measures of marketing constructs. Journal, of Marketing Research, 16 (February), 64-73.
    • (1979) Journal, of Marketing Research , vol.16 , pp. 64-73
    • Churchill, G.A.1
  • 19
  • 20
    • 0038761534 scopus 로고    scopus 로고
    • Critical success factors for new financial services
    • Cooper, R.G. & Edgett, S.J. (1996). Critical success factors for new financial services. Marketing Management, 5 (3), 26-37.
    • (1996) Marketing Management , vol.5 , Issue.3 , pp. 26-37
    • Cooper, R.G.1    Edgett, S.J.2
  • 21
    • 0005519551 scopus 로고    scopus 로고
    • Conducting international marketing research in the twenty-first century
    • Craig, C.S. & Douglas, S.P. (2001). Conducting international marketing research in the twenty-first century. International Marketing Review, 18 (1), 80-90.
    • (2001) International Marketing Review , vol.18 , Issue.1 , pp. 80-90
    • Craig, C.S.1    Douglas, S.P.2
  • 22
    • 0000329245 scopus 로고
    • Success and failure in new industrial services
    • de Brentani, U. (1989). Success and failure in new industrial services. Journal of Product Innovation Management, 6 (4), 239-258.
    • (1989) Journal of Product Innovation Management , vol.6 , Issue.4 , pp. 239-258
    • de Brentani, U.1
  • 23
    • 0003002161 scopus 로고
    • New industrial service development: Scenarios for success and failure
    • de Brentani, U. (1995). New industrial service development: Scenarios for success and failure. Journal of Business Research, 32 (2), pp. 93-103.
    • (1995) Journal of Business Research , vol.32 , Issue.2 , pp. 93-103
    • de Brentani, U.1
  • 24
    • 84986037640 scopus 로고    scopus 로고
    • Organizing successful new service development: A literature review
    • De Jong, J.P.J. & Vermeulen, P.A.M. (2003), Organizing successful new service development: A literature review. Management Decision, 41 (9), 844-858.
    • (2003) Management Decision , vol.41 , Issue.9 , pp. 844-858
    • De Jong, J.P.J.1    Vermeulen, P.A.M.2
  • 26
    • 21144460839 scopus 로고
    • Assessing the cross-national applicability of consumer behavior models, a model of attitude toward advertising in general
    • March
    • Durvasula, S., Andrews, J.C., Lyonski, S. & Netemeyer, R.G. (1993). Assessing the cross-national applicability of consumer behavior models, a model of attitude toward advertising in general. Journal of Consumer Research, 19 (March), 626-636.
    • (1993) Journal of Consumer Research , vol.19 , pp. 626-636
    • Durvasula, S.1    Andrews, J.C.2    Lyonski, S.3    Netemeyer, R.G.4
  • 27
    • 84947653809 scopus 로고
    • The development of new financial services: Identifying determinants of success and failure
    • Edgett, S.J. & Parkinson, S.T. (1994). The development of new financial services: Identifying determinants of success and failure. International Journal of Services Industry Management, 5 (4), 24-38.
    • (1994) International Journal of Services Industry Management , vol.5 , Issue.4 , pp. 24-38
    • Edgett, S.J.1    Parkinson, S.T.2
  • 30
    • 0041401088 scopus 로고    scopus 로고
    • The initiators of changes in customers' desired, value: Results from a theory building study
    • Flint, D.J. & Woodruff, R.B. (2001). The initiators of changes in customers' desired, value: Results from a theory building study. Industrial Marketing Management, 30 (4), 321-337.
    • (2001) Industrial Marketing Management , vol.30 , Issue.4 , pp. 321-337
    • Flint, D.J.1    Woodruff, R.B.2
  • 31
    • 0000789331 scopus 로고
    • An updated paradigm for scale development incorporating unidimensionality and its assessments
    • May
    • Gerbing, D.W. & Anderson, J.C (1988). An updated paradigm for scale development incorporating unidimensionality and its assessments. Journal of Marketing Research, 25 (May), 186-92.
    • (1988) Journal of Marketing Research , vol.25 , pp. 186-192
    • Gerbing, D.W.1    Anderson, J.C.2
  • 32
    • 34548638514 scopus 로고    scopus 로고
    • What will it take to become a nation of innovators?
    • January 15
    • Govindarajan, V. (2006, January 15). What will it take to become a nation of innovators? Business Today, pp. 160.
    • (2006) Business Today , pp. 160
    • Govindarajan, V.1
  • 33
    • 84986129938 scopus 로고    scopus 로고
    • Internationalization strategies for services
    • Gronroos, C. (1999). Internationalization strategies for services. Journal of Services Marketing, 13 (4/5), 290- 297.
    • (1999) Journal of Services Marketing , vol.13 , Issue.4-5 , pp. 290-297
    • Gronroos, C.1
  • 34
    • 84989104429 scopus 로고
    • Strategy, structure, and performance of US manufacturing and service MNCs: A comparative analysis
    • Habib, M.M. & Victor, B. (1991). Strategy, structure, and performance of US manufacturing and service MNCs: A comparative analysis. Strategic Management Journal, 12 (8), 589-606.
    • (1991) Strategic Management Journal , vol.12 , Issue.8 , pp. 589-606
    • Habib, M.M.1    Victor, B.2
  • 35
    • 21144468251 scopus 로고    scopus 로고
    • Hart, S.J. & Service, L.M. (1993). Cross-functional integration in the new product introduction process: An application of action science in services. International Journal of Services Industry Management, 4 (3), 50-66.
    • Hart, S.J. & Service, L.M. (1993). Cross-functional integration in the new product introduction process: An application of action science in services. International Journal of Services Industry Management, 4 (3), 50-66.
  • 36
    • 0035535554 scopus 로고    scopus 로고
    • Why some new products are more successful than others?
    • August
    • Henard, D.H. & Szymanski, D.M. (2001). Why some new products are more successful than others? Journal of Marketing Research, 38 (August), 362-375.
    • (2001) Journal of Marketing Research , vol.38 , pp. 362-375
    • Henard, D.H.1    Szymanski, D.M.2
  • 37
    • 34548621635 scopus 로고    scopus 로고
    • Hindustan Times (2005). HSBC plans to invest $180 million in India. Hindustan Times Newspaper (accessed March 2005) [Available at www.hindustantimes.com]
    • Hindustan Times (2005). HSBC plans to invest $180 million in India. Hindustan Times Newspaper (accessed March 2005) [Available at www.hindustantimes.com]
  • 41
    • 0001591907 scopus 로고
    • The pretest in survey research: Issues and preliminary findings
    • Hunt, S., Sparkman, R. & Wilcox, J. (1982). The pretest in survey research: Issues and preliminary findings. Journal of Marketing Research, 19 (2), 269-73.
    • (1982) Journal of Marketing Research , vol.19 , Issue.2 , pp. 269-273
    • Hunt, S.1    Sparkman, R.2    Wilcox, J.3
  • 42
    • 34548631012 scopus 로고    scopus 로고
    • Indian Express (2005). Forget America, India can also overtake China. The Indian Express Newspaper (accessed in March 2005), [Available at www.expressin.dia.com].
    • Indian Express (2005). Forget America, India can also overtake China. The Indian Express Newspaper (accessed in March 2005), [Available at www.expressin.dia.com].
  • 43
    • 33644819972 scopus 로고    scopus 로고
    • Innovation and new product introductions in emerging markets: Strategic recommendations for the Indian market
    • Iyer, G., LaPlaca, PJ. & Sharma, A. (2006). Innovation and new product introductions in emerging markets: Strategic recommendations for the Indian market. Industrial Marketing Management, 35(3), 373-382.
    • (2006) Industrial Marketing Management , vol.35 , Issue.3 , pp. 373-382
    • Iyer, G.1    LaPlaca, P.J.2    Sharma, A.3
  • 44
    • 84986078945 scopus 로고    scopus 로고
    • New service development: A review of the literature and annotated bibliography
    • Johne, A. & Storey, C.S. (1998). New service development: A review of the literature and annotated bibliography. European Journal of Marketing, 32 (3 & 4), 184-251.
    • (1998) European Journal of Marketing , vol.32 , Issue.3 4 , pp. 184-251
    • Johne, A.1    Storey, C.S.2
  • 45
    • 8644279520 scopus 로고    scopus 로고
    • Customer knowledge development: Antecedents and impact on new product performance
    • Joshi, A.W. & Sharma, S. (2004). Customer knowledge development: Antecedents and impact on new product performance. Journal of Marketing, 68 (4), 47-59.
    • (2004) Journal of Marketing , vol.68 , Issue.4 , pp. 47-59
    • Joshi, A.W.1    Sharma, S.2
  • 46
    • 0039034279 scopus 로고    scopus 로고
    • Marketing to public and private sector companies in emerging countries: A study of Indian purchasing managers
    • Karande, K., Shankarmahesh, M.N. & Rao, C.P. (1999). Marketing to public and private sector companies in emerging countries: A study of Indian purchasing managers, Journal of International Marketing, 7 (3), 64-83.
    • (1999) Journal of International Marketing , vol.7 , Issue.3 , pp. 64-83
    • Karande, K.1    Shankarmahesh, M.N.2    Rao, C.P.3
  • 48
    • 0346808642 scopus 로고
    • A comparative analysis of new product programmes, European versus North American companies
    • Kleinschmidt, E.J. (1994). A comparative analysis of new product programmes, European versus North American companies. European Journal of Marketing, 28 (7), 5-29.
    • (1994) European Journal of Marketing , vol.28 , Issue.7 , pp. 5-29
    • Kleinschmidt, E.J.1
  • 50
    • 18844390258 scopus 로고    scopus 로고
    • Enhancing microfinance outreach through market-oriented new service development in Indian regional rural banks
    • Megicks, P., Mishra, A. & Lean, J. (2005). Enhancing microfinance outreach through market-oriented new service development in Indian regional rural banks. International Journal of Bank Marketing, 23 (1), 107-125.
    • (2005) International Journal of Bank Marketing , vol.23 , Issue.1 , pp. 107-125
    • Megicks, P.1    Mishra, A.2    Lean, J.3
  • 51
    • 0032348815 scopus 로고    scopus 로고
    • Explorations of national culture and word-of-mouth referral behavior in the purchase of industrial services in the United States and Japan
    • Money, B.R., Gilly, M.C. & Graham, J.L. (1998). Explorations of national culture and word-of-mouth referral behavior in the purchase of industrial services in the United States and Japan. Journal of Marketing, 62 (4), 76-87.
    • (1998) Journal of Marketing , vol.62 , Issue.4 , pp. 76-87
    • Money, B.R.1    Gilly, M.C.2    Graham, J.L.3
  • 53
    • 0030542680 scopus 로고    scopus 로고
    • National culture and new product development: An integrative review
    • January
    • Nakata, C. & Sivakumar, K. (1996). National culture and new product development: An integrative review. Journal of Marketing, 60 (January), 61-72.
    • (1996) Journal of Marketing , vol.60 , pp. 61-72
    • Nakata, C.1    Sivakumar, K.2
  • 54
    • 34548660286 scopus 로고    scopus 로고
    • A comparison of economic reforms and instability effects in three large emerging markets
    • Nandakumar, P. & Wague, C. (2004). A comparison of economic reforms and instability effects in three large emerging markets. Journal of American Academy of Business, 4 (1/2), 198-204.
    • (2004) Journal of American Academy of Business , vol.4 , Issue.1-2 , pp. 198-204
    • Nandakumar, P.1    Wague, C.2
  • 56
    • 33644821073 scopus 로고    scopus 로고
    • New product development in Asia: An introduction to the special issue
    • Ozer, M. (2006). New product development in Asia: An introduction to the special issue. Industrial Marketing Management, 35 (3), 252-261.
    • (2006) Industrial Marketing Management , vol.35 , Issue.3 , pp. 252-261
    • Ozer, M.1
  • 57
    • 3242703486 scopus 로고    scopus 로고
    • Research in international new product development-Current understanding and future imperatives
    • Perks, H. & Wong, V. (2003). Research in international new product development-Current understanding and future imperatives. International Marketing Review, 20 (4), 344-352.
    • (2003) International Marketing Review , vol.20 , Issue.4 , pp. 344-352
    • Perks, H.1    Wong, V.2
  • 59
    • 0034379652 scopus 로고    scopus 로고
    • New product quality and product development teams
    • Sethi, R. (2000). New product quality and product development teams. Journal of Marketing, 64 (2), 1-14.
    • (2000) Journal of Marketing , vol.64 , Issue.2 , pp. 1-14
    • Sethi, R.1
  • 61
    • 0442264930 scopus 로고    scopus 로고
    • Measuring cross-cultural service quality: A framework for assessment
    • Smith, A.M. & Reynolds, N.L. (2002). Measuring cross-cultural service quality: A framework for assessment. International Marketing Review, 19 (5), 450-481.
    • (2002) International Marketing Review , vol.19 , Issue.5 , pp. 450-481
    • Smith, A.M.1    Reynolds, N.L.2
  • 62
    • 0031488068 scopus 로고    scopus 로고
    • A cross-national comparative study of new product development process: Japan and the United States
    • Song, X.M. & Parry, M.E. (1997). A cross-national comparative study of new product development process: Japan and the United States. Journal of Marketing, 61 (2), 1-18.
    • (1997) Journal of Marketing , vol.61 , Issue.2 , pp. 1-18
    • Song, X.M.1    Parry, M.E.2
  • 63
    • 0001269179 scopus 로고    scopus 로고
    • Pioneering advantages in manufacturing and service industries: Empirical evidence from nine countries
    • Song, X.M., Di Benedetto, C.A. & Zhao, Y. (1999). Pioneering advantages in manufacturing and service industries: Empirical evidence from nine countries. Strategic Management Journal, 20, 811-836.
    • (1999) Strategic Management Journal , vol.20 , pp. 811-836
    • Song, X.M.1    Di Benedetto, C.A.2    Zhao, Y.3
  • 64
    • 0032659057 scopus 로고    scopus 로고
    • Management practices influencing new product success and failure in the United States and Scandinavia: A cross-cultural comparative study
    • Souder, W.E. & Jenssen, S.A. (1999). Management practices influencing new product success and failure in the United States and Scandinavia: A cross-cultural comparative study. Journal of Product Innovation Management, 16 (2), 183-203.
    • (1999) Journal of Product Innovation Management , vol.16 , Issue.2 , pp. 183-203
    • Souder, W.E.1    Jenssen, S.A.2
  • 65
    • 0030543736 scopus 로고    scopus 로고
    • Determinants of new product performance-A study in the financial service sector
    • Storey, C. & Easingwood, C. (1996). Determinants of new product performance-A study in the financial service sector. International Journal of Services Industry Management, 7 (1), 32-55.
    • (1996) International Journal of Services Industry Management , vol.7 , Issue.1 , pp. 32-55
    • Storey, C.1    Easingwood, C.2
  • 67
    • 34548655179 scopus 로고    scopus 로고
    • India and the Global Economy
    • Wilson, B.A. & Keim, G.N. (2006). India and the Global Economy. Business Economics, 41 (1), 28-36.
    • (2006) Business Economics , vol.41 , Issue.1 , pp. 28-36
    • Wilson, B.A.1    Keim, G.N.2
  • 68
    • 0002827994 scopus 로고
    • A quantitative review of research design effects on response rates to questionnaires
    • February
    • Yu, J. & Cooper, H. (1983). A quantitative review of research design effects on response rates to questionnaires. Journal of Marketing Research, 20 (February), 36-44.
    • (1983) Journal of Marketing Research , vol.20 , pp. 36-44
    • Yu, J.1    Cooper, H.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.