An educational institution's quest for service quality: Customers' perspective

Quality Assurance in Education

Volumn 13, Issue 1, 2005, Pages 66-82

  Joseph, Mathew ^a   Yakhou, Mehenna ^b   Stone, George ^c  

^a University of South Alabama   (United States)

^b GEORGIA COLLEGE AND STATE UNIVERSITY   (United States)

^c MCNEESE STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Educational institutions; Service quality assurance

Indexed keywords

EID: 19744370830     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684880510578669     Document Type: Article

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