Measuring the relative efficiency of a firm's ability to achieve organizational benefits after ISO certification

Total Quality Management and Business Excellence

Volumn 16, Issue 1, 2005, Pages 57-69

  Chang, Dong Shang ^a   Lo, Liang Kang ^a  

^a NATIONAL CENTRAL UNIVERSITY   (Taiwan)

Author keywords

Data envelopment analysis; ISO 9000; Organizational benefits; Relative efficiency

Indexed keywords

EID: 12144277926     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/1478336042000309866     Document Type: Review

References (25)

1. Anderson, S. W., Daly, J. D. & Johnson, M. F. (1999) Why firms seek ISO 9000 certification: regulatory compliance or competitive advantage?, Production and Operations Management, 8(1), pp. 28-43.
2. Beattie, K. R. & Sohal, A. S. (1999) Implementing ISO 9000: a study of its benefits among Australian organizations, Total Quality Management, 10(1), pp. 95-106.
3. Camp, R. C. ( 1989) Benchmarking: the search for industry best practices that lead to superior performance, Part I, Quality Progress, 22(1), pp. 61-68.
4. Chang, D. S. (2001) Improving the discriminating power of data envelopment analysis using latent input/output variates. NSC 89-2416-H-08-036, Project Report of National Science Council, Taiwan (in Chinese).
5. Chien, W. H. (1999) The ways to reap the potential benefits of ISO-9000 after certification. Master's Thesis. Ta-Tung Institute of Technology, Taiwan.
6. Cooper, W. W., Seiford, L. M. & Tone, K. (2000) Data Envelopment Analysis - a Comprehensive Text with Models, Applications, References and DEA-solver Software (Boston, MA: Kluwer Academic Publishers).
7. Douglas, A., Kirk, D., Brennan, C. & Ingram, A. (1999) Maximizing the benefits of ISO 9000 implementation, Total Quality Management, 10(4-5), pp. 507-513.
8. Forker, L. B. & Mendez, D. (2001) An analytical method for benchmarking best peer suppliers, International Journal of Operations and Production Management, 21(1-2), pp. 195-209.
9. Goldratt, E. M. (1994) It's Not Luck (Great Barrington, MA: North River Press).
10. Hair, J. F., Anderson, R. E., Tatham, R. L. & Black, W. C. (1998) Multivariate Data Analysis, 5th edn (New York: Prentice-Hall).
11. Hockman, K. K., Grenville, R. & Jackson, S. (1994) Road map to ISO 9000 registration, Quality Progress, May, pp. 39-42.
12. Homburg, G. C. (2001) Using data envelopment analysis to benchmark activities, International Journal of Production Economics, 73, pp. 51-58.
13. Huarng, F., Horng, C. & Chen, C. (1999) A study of ISO 9000 process, motivation and performance, Total Quality Management, 10(7), pp. 1009-1025.
14. Joubert, B. (1998) ISO 9000: international quality standards, Production and Inventory Management Journal, Second Quarter, pp. 60-65.
15. Lo, L. K. & Chang, D. S. (2003) An examination of the cause-and-effect relationship between ongoing operations after ISO certification and the benefits to the organization, Journal of Management and Systems, 10(3), pp. 285-302 (in Chinese).
16. Madu, C. N. & Kuei, C. (1998) Application of data envelope analysis in benchmarking, International Journal of Quality Science, 3(4), pp. 320-327.
17. McAdam, R. & McKeown, M. (1999) Life after ISO 9000: an analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland, Total Quality Management, 10(2), pp. 229-241.
18. Rayner, P. & Porter, L. (1991) BS5750/ISO 9000 - the experience of small and medium sized businesses, International Journal of Quality and Reliability Management, 8(6), pp. 16-28.
19. Shih, L. H., Huarng, F. & Lin, B. (1996) ISO in Taiwan: a survey, Total Quality Management, 7(6), pp. 681 -690.
20. Stamatis, D. H. (1995) Understanding ISO 9000 and Implementing the Basics to Quality (New York: Marcel Dekker Inc.).
21. Terziovski, M., Power, D. & Sohal, A. S. (2003) The longitudinal effects of the ISO 9000 certification process on business performance, European Journal of Operational Research, 146, pp. 580-595.
22. Terziovski, M., Samson, D. & Dow, D. (1997) The business value of quality management systems certification: evidence from Australia and New Zealand, Journal of Operations Management, 15, pp. 1-18.
23. Van der Wiele, T. & Brown, A. (1997) ISO 9000 series experiences in small and medium-sized enterprises, Total Quality Management, 8(2-3), pp. 300-304.
24. Vloeberghs, D. & Bellens, J. (1996) Implementing the ISO 9000 standards in Belgium, Quality Progress, June, pp. 43-48.
25. Yoo, H. (2003) A study on the efficiency evaluation of total quality management activities in Korean companies, Total Quality Management, 14(1), pp. 119-128.