ISO 9000-based quality assurance approaches and their relationship with strategic analysis

International Journal of Quality and Reliability Management

Volumn 20, Issue 6, 2003, Pages 664-690

  Fuentes, Clara Martínez ^a   Benavent, Francisco Balbastre ^a   Moreno, M A Escribá ^a   Cruz, T F González ^a   del Val, M Pardo ^a  

^a UNIVERSITY OF VALENCIA   (Spain)

Author keywords

ISO 9000 series; Quality assurance; Strategic evaluation

Indexed keywords

EID: 33745016327     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710310482122     Document Type: Article

References (53)

1. Barrier, M. (1992), "Small firms put quality first" in Nation's Business, May, pp. 22-32.
2. Besterfield, D.H., Besterfield-Michna, C., Besterfield, G.H., Besterfield-Sacre, M. (1995), Total Quality Management, Prentice-Hall, Englewood Cliffs, NJ.
3. Brown, A., Van der Wiele, T., Loughton, K. (1998), "Smaller enterprises' experiences with ISO 9000" in International Journal of Quality & Reliability Management, Vol. 15, No. 3, pp. 273-85.
4. Buttle, F. (1997), "ISO 9000: marketing motivations and benefits" in International Journal of Quality & Reliability Management, Vol. 14, No. 9, pp. 936-47.
5. Calingo, L.M., Leong, Y.M., Chia, M.P., Mohamed, H. (1995), "Achieving total quality management through ISO 9000: a research note" in Accounting and Business Review, Vol. 2, No. 1, pp. 173-86.
6. Carlsson, M., Carlsson, D. (1996), "Experiences of implementing ISO 9000 in Swedish industry" in International Journal of Quality & Reliability Management, Vol. 13, No. 7, pp. 36-47.
7. Casadesús, M., Giménez, L.G. (2001), "Los beneficios de la implantación de la normativa ISO 9000: estudio empírico en 288 empresas de Cataluña" in Cuadernos de Economía y Dirección de la Empresa, No. 9, pp. 285-301.
8. Casadesús, M., Heras, I. (1999), "ISO 9000: Obtáculos y beneficios: expectativas que se derivan de un estudio empírico reciente en 500 empresas españolas" in Foro de Calidad, No. 105, pp. 42-7.
9. Casadesús, M., Heras, I. (2001), "La norma ISO 9000: beneficios de su introducción en las empresas españolas: un estudio empírico" in Revista Europea de Dirección y Economía de la Empresa, Vol. 10, No. 1, pp. 55-68.
10. Conti, T. (1993), Building Total Quality: A Guide for Management, Chapman & Hall, London.
11. Corrigan, J.P. (1994), "Is ISO 9000 the path to TQM?" in Quality Progress, May, pp. 33-6.
12. Dale, B.G. (1999), Managing Quality, Blackwell Business, Oxford.
13. Durand, I.G., Marquardt, D.W., Peach, R.W., Pyle, J.C. (1993), "Updating the ISO 9000 quality standards: responding to marketplace needs" in Quality Progress, July, pp. 23-8.
14. Forum Calidad (1998), "Certificación en España según normas UNE-EN-ISO 9000: tercer informe de Forum Calidad" in Forum Calidad, No. 90, pp. 21-6.
15. Forum Calidad (2001), "Certificación ISO 9000 e ISO 14000 en el mundo" in Forum Calidad, No. 118, pp. 20-1.
16. Fuentes, C.M., Benavent, F.B., Moreno, M.A.E., Cruz, T.G., del Val, M.P. (2000), "Analysis of the implementation of ISO 9000 quality assurance systems" in Work Study, Vol. 49, No. 6, pp. 229-41.
17. Garvin, D.A. (1988), Managing Quality: The Strategic and Competitive Edge, The Free Press, New York, NY.
18. Ghobadian, A., Gallear, D.N. (1996), "Total quality management in SME's" in Omega, Vol. 24, No. 1, pp. 83-106.
19. Goh, P.L., Ridgway, K. (1994), "The implementation of TQM in small and medium sized manufacturing companies" in The TQM Magazine, Vol. 6, No. 2, pp. 54-60.
20. Grant, R.M. (1996), Contemporary Strategy Analysis: Concepts, Techniques, Applications, Blackwell, Cambridge, MA.
21. Haksever, C. (1996), "Total quality management in the small business environment" in Business Horizons, Vol. 39, No. 2, pp. 33-40.
22. Henricks, M. (1992), "Quality makes a difference" in Small Business Reports, December, pp. 29-38.
23. Hockman, K.K., Grenville, R., Jackson, S. (1994), "Road map to ISO 9000 registration" in Quality Progress, May, pp. 39-42.
24. Iracheta, J.M., Prida, B., Abarca, C. (2000), "Metodología práctica para el diseño e implantación de sistemas de la calidad según las normas ISO-9000 en pequeñas y medianas empresas" in Dirección y Organización, No. 23, pp. 22-30.
25. ISO (2000a), Quality Management Systems: Fundamentals and Vocabulary, ISO, Geneva.
26. ISO (2000b), The ISO Survey of ISO 9000 and ISO 14000 Certificates, ISO, Geneva.
27. Jacobs, T., Shepherd, J., Johnson, G. (1998), "Strengths, weaknesses, opportunities and threats (SWOT) analysis" in Ambrosini, V., Johnson, G. and Scholes, K. (Eds.), Exploring Techniques of Analysis and Evaluation in Strategic Management, Prentice-Hall, London, pp. 122-33.
28. James, P.T. (1996), Total Quality Management: An Introductory Text, Prentice-Hall, London.
29. Johnson, G., Scholes, K. (1984), Exploring Corporate Strategy, Prentice-Hall, New York, NY.
30. Johnson, G., Bowman, C., Rudd, P. (1998), "Competitor analysis" in Ambrosini, V., Johnson, G. and Scholes, K. (Eds.), Exploring Techniques of Analysis and Evaluation in Strategic Management, Prentice-Hall, London, pp. 113-21.
31. Jones, R., Guenter, A., Kustin, R. (1997), "ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received" in International Journal of Quality & Reliability Management, Vol. 14, No. 7, pp. 650-60.
32. Kaye, M.M., Dyason, M.D. (1998), "Harnessing human resources to achieve business excellence" in The TQM Magazine, Vol. 10, No. 5, pp. 387-96.
33. Lee, K.S., Palmer, E. (1999), "An empirical examination of ISO 9000 registered companies in New Zealand" in The TQM Magazine, Vol. 10, No. 6, pp. 887-99.
34. Lee, T.Y. (1998), "The development of ISO 9000 certification and the future of quality management: a survey of certified firms in Hong Kong" in International Journal of Quality & Reliability Management, Vol. 15, No. 2, pp. 54-60.
35. Martínez, C., Balbastre, F., Escrig, A. (2001), "La evaluación en el marco de la gestión de la calidad: un análisis en función del enfoque utilizado" in Revista Europea de Economía y Dirección de Empresas, Vol. 10, No. 1, pp. 55-68.
36. Meegan, S.T., Taylor, W.A. (1997), "Factors influencing a successful transition from ISO 9000 to TQM: the influence of understanding and motivation" in International Journal of Quality & Reliability Management, Vol. 14, No. 2, pp. 100-17.
37. Menguzzato, M., Renau, J.J. (1991), La Dirección Estratégica de la Empresa: Un Enfoque Innovador de Management, Ariel, Barcelona.
38. Mintzberg, H., Quinn, J.B. (1988), The Strategy Process, Prentice-Hall, London.
39. Moreno-Luzón, M.D. (1993), "Training and the implementation of quality programmes by a sample of small and medium-sized firms in Spain" in International Journal of Quality & Reliability Management, Vol. 10, No. 3, pp. 6-19.
40. Moreno-Luzón, M.D., Peris, F., González, T. (2001), Gestión de la Calidad y Diseño de Organizaciones: Teoría y Estudio de Casos, Prentice-Hall, Madrid.
41. Oakland, J.S. (1993), Total Quality Management: The Route to Improving Performance, Butterworth-Heinemann, Oxford.
42. Omachonu, V.K., Ross, J.E. (1994), Principles of Total Quality, St Lucie Press, Delray Beach, FL.
43. Padrón, V. (1996), "Análisis comparativo de los distintos enfoques en la gestión de la calidad total" in Esic Market, July-September, pp. 147-58.
44. Quazi, H.A., Padibjo, S.R. (1997), "A journey towards total quality management through ISO 9000 certification - a Singapore experience" in The TQM Magazine, Vol. 9, No. 5, pp. 364-71.
45. Quazi, H.A., Padibjo, S.R. (1998), "A journey toward total quality management through ISO 9000 certification - a study on small- and medium-sized enterprises in Singapore" in International Journal of Quality & Reliability Management, Vol. 15, No. 5, pp. 489-508.
46. Rue, L.W., Holland, P.G. (1986), Strategic Management: Concepts and Experiences, McGraw-Hill, New York, NY.
47. Simons, G.R., Kerr, C. (1993), "Networking TQM for small manufacturing" in Journal of Quality and Participation, Vol. 16, No. 6, pp. 6-11.
48. Srinidhi, B. (1998), "Strategic quality management" in International Journal of Quality Science, Vol. 3, No. 1, pp. 38-70.
49. Strategor (1995), Estrategia, Estructura, Decisión, Identidad: Política General de Empresa, Biblio Empresa, Barcelona.
50. Thiétart, R.A. (1991), La Strategie d'Entreprise, McGraw-Hill, Paris.
51. Thompson, A.A., Strickland, A.J. (1994), Dirección y Administración Estratégicas: Conceptos: Casos y Lecturas, Addison-Wesley, Reading, MA.
52. Tummala, V.M., Tang, C.L. (1996), "Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification: core concepts and comparative analysis" in International Journal of Quality & Reliability Management, Vol. 13, No. 4, pp. 8-38.
53. Vloeberghs, D., Bellens, J. (1996), "Implementing the ISO 9000 standards" in Quality Progress, June, pp. 43-8.