Senior management perspectives and ISO 9000 effectiveness: An empirical research

International Journal of Production Research

Volumn 41, Issue 3, 2003, Pages 545-569

  Yeung, A C L ^a   Lee, T S ^b   Chan, L Y ^c  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b CHINESE UNIVERSITY OF HONG KONG   (Hong Kong)

^c UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; ELECTRONICS INDUSTRY; STANDARDS; STATISTICAL METHODS;

QUALITY MANAGEMENT SYSTEMS (QMS);

TOTAL QUALITY MANAGEMENT;

EID: 0242301533     PISSN: 00207543     EISSN: None     Source Type: Journal    
DOI: 10.1080/0020754021000033896     Document Type: Article

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