Customer-focused performance and its key resource-based determinants: An integrated framework

Competitiveness Review

Volumn 14, Issue 1-2, 2004, Pages 34-59

  Wang, Yonggui ^a,b   Lo, Hing Po ^b  

^a NANKAI UNIVERSITY   (China)

^b CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Core competence; Customer value; Customer focused performance; Organizational learning; Strategic flexibility

Indexed keywords

EID: 33846586857     PISSN: None     EISSN: 20513143     Source Type: Journal    
DOI: None     Document Type: Article

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