Rejuvenating corporate intellectual capital by co-opting customer competence

Journal of Intellectual Capital

Volumn 2, Issue 2, 2001, Pages 109-126

  Gibbert, Michael ^a   Leibold, Marius ^b   Voelpel, Sven ^a  

^a UNIVERSITY OF ST GALLEN   (Switzerland)

^b STELLENBOSCH UNIVERSITY   (South Africa)

Author keywords

Customer competences; Customers; Electronics industry; Intellectual capital

Indexed keywords

EID: 84986038281     PISSN: 14691930     EISSN: 1758468     Source Type: Journal    
DOI: 10.1108/14691930110385900     Document Type: Article

References (50)

1. Anderson, P. (1999), “Complexity theory and organization science”, Organization Science, Vol. 10 No. 3, May-June, pp. 216-32.
2. Beer, M. and Eisenstat, R. (2000), “The silent killers of strategy implementation and learning”, Sloan Management Review, Summer, Vol. 41 No. 4, pp. 29-40.
3. Belohlav, J. (1996), “The evolving competitive paradigm”, Business Horizons, March-April, pp. 11-19.
4. Berger, P. and Luckmann, T. (1966), The Social Construction of Reality, Doubleday, New York, NY.
5. Bontis, N., Dragonetti, N.C., Jacobsen, K. and Roos, G. (1999), “The knowledge toolbox: a review of the tools available to measure and manage intangible resources”, European Management Journal, Vol. 17 No. 4, pp. 391-401.
6. Brooking, A. and Motta, E. (1996), “A taxonomy of intellectual capital and a methodology for auditing it”, paper presented at the 17th Annual National Business Conference, McMaster University, Hamilton, Ontario.
7. Burr, V. (1995), An Introduction to Social Constructionism, Routledge, London.
8. Davenport, T.H. and Klahr, P. (1998), “Managing customer knowledge”, California Management Review, Vol. 40 No. 3, pp. 195-208.
9. Edvinsson, L. and Malone, M.S. (1997), Intellectual Capital: Realising your Company's True Value by Finding its Hidden Brainpower, Harper Business, New York, NY.
10. Eisenstat, R.A. and Beer, M. (1994), “Strategic change: realigning the organization to implement strategy”, in Fahey, L. and Randall, R. (Eds), The Portable MBA in Strategy, John Wiley, New York, NY, pp. 321-57.
11. Evans, P.B. and Wurster, T.S. (1997), “Strategy and the new economics of information”, Harvard Business Review, September/October, pp. 71-82.
12. Evans, P.B. and Wurster, T.S. (2000), Blown to Bits, Harvard Business School Press, Boston, MA.
13. Gergen, K.J. (1986), “The social constructionist movement in modern psychology”, American Psychologist, Vol. 40, pp. 266-75.
14. Grant, R. (1996), “Toward a knowledge based theory of the firm”, Strategic Management Journal, Vol. 17, pp. 109-23.
15. Grant, R. (1997), “The knowledge-based view of the firm: implications for management practice”, Long Range Planning, Vol. 30 No. 3, pp. 450-5.
16. Hansen, M. and von Oetinger, B. (2000), “Organising global companies for the new economy: building and leading the intelligent company”, Harvard Business School Working Paper, Harvard Business Review (forthcoming).
17. Hart, E. (1994), “Strategic change: reconfiguring operational processes to implement strategy”, in Fahey, L. and Randall, R. (Eds), The Portable MBA in Strategy, John Wiley, New York, NY, pp. 359-88.
18. Johnson, G. (1994), “Strategic change: managing cultural processes”, in Fahey, L. and Randall, R.M. (Eds), The Portable MBA in Strategy, Wiley and Sons, New York, NY, pp. 410-38.
19. Kaes, B. (1999), “Intellectual capital: a critical analysis of conceptual approaches and tools”, unpublished Master's thesis, University of Stellenbosch, South Africa.
20. Kaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard – measures that drive performance”, Harvard Business Review, January/February, pp. 71-9.
21. Kaplan, R.S. and Norton, D.P. (1996a), The Balanced Scorecard, Harvard Business School Press, Boston, MA.
22. Kaplan, R.S. and Norton, D.P. (1996b), “Using the balanced scorecard as a strategic management system”, Harvard Business Review, January/February, pp. 75-85.
23. Leonard-Barton, D. (1992), “Core capabilities and core rigidities: a paradox in managing new product development”, Strategic Management Journal, Vol. 13, pp. 111-25.
24. Leonard-Barton, D. (1995), Wellsprings of Knowledge, Harvard Business School Press, Boston, MA.
25. Moore, J.F. (1993), “Business ecosystems and the ecology of competition”, Harvard Business Review, May/June, pp. 75-86.
26. Nanda, A. (1996), in Moingeon, B. and Edmondson, A. (Eds), Organizational Learning and Competitive Advantage, Sage, London, pp. 96-120.
27. Nelson, R. and Winter, S. (1982), “An evolutionary theory of economic change”, Belknap Press, Cambridge, MA.
28. Nonaka, I. and Takeuchi, H. (1995), The Knowledge Creating Company, Oxford University Press, New York, NY.
29. Penrose, E. (1959), Theory of the Growth of the Firm, John Wiley & Sons, New York, NY.
30. Polanyi, M. (1958), Personal Knowledge, University of Chicago Press, Chicago, IL.
31. Polanyi, M. (1966), The Tacit Dimension, Routledge & Kegan Paul, London.
32. Porter, M. (1980), Competitive Strategy, Free Press, New York, NY.
33. Porter, M. (1985), Competitive Advantage, Free Press, New York, NY.
34. Prahalad, C. and Hamel, G. (1990), “The core competence of the corporation”, Harvard Business Review, May-June, pp. 79-91.
35. Prahalad, C. and Ramaswamy, V. (2000), “Co-opting customer competence”, Harvard Business Review, pp. 79-87.
36. Prusak, L. (1999), “Making knowledge visible”, Financial Times, 8 March, pp. 10-11.
37. Roos, J. and Roos, G. (1997), “Measuring your company's intellectual performance”, Long Range Planning, Vol. 30 No. 3, pp. 413-26.
38. Rumelt, R. (1987), “Towards a strategic theory of the firm”, in Teece, D. (Ed.), The Competitive Challenge, Ballinger, Cambridge, MA, pp. 556-70.
39. Spender, J. (1996a), “Making knowledge the basis of a dynamic theory of the firm”, Strategic Management Journal, Vol. 17, pp. 45-62.
40. Spender, J. (1996b), “Competitive advantage from tacit knowledge?”, in Moingeon, B. and Edmondson, A. (Eds), Organizational Learning and Competitive Advantage, Sage, London, pp. 56-73.
41. Steward, T. (1998), Intellectual Capital: the New Wealth of Organisations, Doubleday, New York, NY.
42. Sullivan, P.H. (1998), Profiting from Intellectual Capital: Extracting Value from Innovation, Wiley and Sons, New York, NY.
43. Sveiby, K.E. (1989), The Invisible Balance Sheet, Affaersvaerlden/Ledarskap, Stockholm, Sweden.
44. Sveiby, K.E. (1997), The New Organizational Wealth, Berrett-Koehler Publishers, San Francisco, CA.
45. Teece, D., Pisano, G. and Shuen, A. (1997), “Dynamic capabilities and strategic management”, Strategic Management Journal, Vol. 18, pp. 509-33.
46. Vicari, S. and Troilo, G. (2000), “Organizational creativity: a new perspective from cognitive system theory”, in von Krogh, G., Nonaka, I. and Nishiguchi, T. (Eds), Knowledge Creation: A Source of Value, Macmillan, London.
47. Von Krogh, G. and Roos, J. (1995), Organizational Epistemology, Macmillan, London.
48. Von Krogh, G., Roos, J. and Slocum, K. (1994), “An essay on corporate epistemology”, Strategic Management Journal, Vol. 15, pp. 53-71.
49. Von Pierer, H. (2000), “Internet und Mobile Business – E-Geschäfte verändern die Wirtschaft”, Welt am Sonntag, 17 April 2000.
50. Winter, S. (1987), “Knowledge and competence as strategic assets”, in Teece, D. (Ed.), The Competitive Challenge, Ballinger, Cambridge, MA, pp. 159-84.