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Volumn 16, Issue 6, 2006, Pages 641-653

Service recovery: A naturalistic decision-making approach

Author keywords

Decision making; Empowerment; Service levels; Service recovery

Indexed keywords


EID: 33751409107     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610711945     Document Type: Article
Times cited : (23)

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    • (2004) Expert Systems With Applications , vol.27 , Issue.1 , pp. 143-158
    • Yim, N.H.1    Kim, S.H.2    Kim, H.W.3    Kwahk, K.Y.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.