Exploring the future roles and capabilities of customer service professionals

Managing Service Quality: An International Journal

Volumn 14, Issue 1, 2004, Pages 26-39

  Kiely, Julia A ^a   Armistead, Colin G ^a  

^a BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

Customer service management; Service operations; Service quality assurance

Indexed keywords

EID: 84993035642     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520410513659     Document Type: Article

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