Service skills for service workers: Emotional intelligence and beyond

Managing Service Quality: An International Journal

Volumn 14, Issue 6, 2004, Pages 457-467

  Varca, Philip E ^a  

^a UNIVERSITY OF WYOMING   (United States)

Author keywords

Customer services quality; Intelligence; Services; Skills

Indexed keywords

EID: 84993104356     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520410569793     Document Type: Article

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