Waiting for service: The effectiveness of recovery strategies

International Journal of Contemporary Hospitality Management

Volumn 11, Issue 1, 1999, Pages 6-15

  Mcdougall, Gordon H g ^a   Levesque, Terrence J ^a  

^a WILFRID LAURIER UNIVERSITY   (Canada)

Author keywords

Hospitality industry; Services

Indexed keywords

EID: 84986031687     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596119910250346     Document Type: Article

References (24)

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