메뉴 건너뛰기




Volumn 24, Issue , 2014, Pages 1022-1032

Balanced scorecard performance evaluation in a closed-loop hierarchical model under uncertainty

Author keywords

Analytical network process; Balanced scorecard; Closed loop hierarchical structure; Fuzzy set theory

Indexed keywords

DECISION MAKING; FUZZY SET THEORY; FUZZY SETS; HIERARCHICAL SYSTEMS;

EID: 85027927554     PISSN: 15684946     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.asoc.2014.08.029     Document Type: Article
Times cited : (26)

References (50)
  • 3
    • 33847259216 scopus 로고    scopus 로고
    • Predictive performance measurement system: A fuzzy expert system approach
    • C. Unahabhokha, K. Platts, and K. Tan Predictive performance measurement system: a fuzzy expert system approach Benchmarking: Int. J. 14 1 2007 77 91
    • (2007) Benchmarking: Int. J. , vol.14 , Issue.1 , pp. 77-91
    • Unahabhokha, C.1    Platts, K.2    Tan, K.3
  • 4
    • 70349412958 scopus 로고    scopus 로고
    • Uncovering the links between regulation and performance measurement
    • K. Tan, and R. Rae Uncovering the links between regulation and performance measurement Int. J. Prod. Econ. 122 2009 449 457
    • (2009) Int. J. Prod. Econ. , vol.122 , pp. 449-457
    • Tan, K.1    Rae, R.2
  • 5
    • 0000484470 scopus 로고
    • Toward management of transportation service quality
    • Morash, and J. Ozment Toward management of transportation service quality Logist. Transp. Rev. 30 1994 115 140
    • (1994) Logist. Transp. Rev. , vol.30 , pp. 115-140
    • Morash1    Ozment, J.2
  • 6
    • 66749085023 scopus 로고    scopus 로고
    • Determination of a cause and effect service quality model for leisure farms in Taiwan: An aspect from Beijing tourists
    • Z.P. Lin, R. Wang, and M.L. Tseng Determination of a cause and effect service quality model for leisure farms in Taiwan: an aspect from Beijing tourists WSEAS: Trans. Bus. Econ. 6 2 2009 73 86
    • (2009) WSEAS: Trans. Bus. Econ. , vol.6 , Issue.2 , pp. 73-86
    • Lin, Z.P.1    Wang, R.2    Tseng, M.L.3
  • 7
    • 0036238435 scopus 로고    scopus 로고
    • The balanced scorecard competitive strategy, and performance
    • M.E. Olson, and S.F. Slater The balanced scorecard competitive strategy, and performance Bus. Horiz. 45 3 2002 11 16
    • (2002) Bus. Horiz. , vol.45 , Issue.3 , pp. 11-16
    • Olson, M.E.1    Slater, S.F.2
  • 8
    • 0026494564 scopus 로고
    • The balanced scorecard-measures that drive performance
    • R.S. Kaplan, and D.P. Norton The balanced scorecard-measures that drive performance Harv. Bus. Rev. 70 1 1992 71 79
    • (1992) Harv. Bus. Rev. , vol.70 , Issue.1 , pp. 71-79
    • Kaplan, R.S.1    Norton, D.P.2
  • 10
    • 77949875279 scopus 로고    scopus 로고
    • Implementation and performance evaluation using fuzzy network balanced scorecard
    • M.L. Tseng Implementation and performance evaluation using fuzzy network balanced scorecard Comput. Educ. 55 August (1) 2010 188 201
    • (2010) Comput. Educ. , vol.55 , Issue.AUGUST 1 , pp. 188-201
    • Tseng, M.L.1
  • 11
    • 79958803182 scopus 로고    scopus 로고
    • A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP
    • F.H. Chen, T.S. Hsu, and G.H. Tzeng A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP Int. J. Hosp. Manage. 30 2011 908 932
    • (2011) Int. J. Hosp. Manage. , vol.30 , pp. 908-932
    • Chen, F.H.1    Hsu, T.S.2    Tzeng, G.H.3
  • 13
    • 17144416772 scopus 로고    scopus 로고
    • An integrated methodology for putting the balanced scorecard into action
    • A. Papalexandris, G. Ioannou, G. Prastacos, and K.E. Soderquisy An integrated methodology for putting the balanced scorecard into action Eur. Manage. J. 23 2 2005 214 227
    • (2005) Eur. Manage. J. , vol.23 , Issue.2 , pp. 214-227
    • Papalexandris, A.1    Ioannou, G.2    Prastacos, G.3    Soderquisy, K.E.4
  • 14
    • 50149119467 scopus 로고    scopus 로고
    • Human resource managers' perceptions of the applications and merit of the balanced scorecard in hotels
    • R. McPhail, C. Herington, and C. Guilding Human resource managers' perceptions of the applications and merit of the balanced scorecard in hotels Int. J. Hosp. Manage. 27 4 2008 623 631
    • (2008) Int. J. Hosp. Manage. , vol.27 , Issue.4 , pp. 623-631
    • McPhail, R.1    Herington, C.2    Guilding, C.3
  • 15
    • 33751429766 scopus 로고    scopus 로고
    • Assessing the impact of learning capability on business performance: Empirical evidence from Spain
    • I.M. Prieto, and E. Revilla Assessing the impact of learning capability on business performance: empirical evidence from Spain Manage. Learn. 37 4 2006 499 522
    • (2006) Manage. Learn. , vol.37 , Issue.4 , pp. 499-522
    • Prieto, I.M.1    Revilla, E.2
  • 16
    • 14044273554 scopus 로고    scopus 로고
    • Analyzing alternatives in reverse logistics for end-of-life computers: ANP and balanced scorecard approach
    • V. Ravi, R. Shankar, and M.K. Tiwari Analyzing alternatives in reverse logistics for end-of-life computers: ANP and balanced scorecard approach Comput. Ind. Eng. 48 2005 327 356
    • (2005) Comput. Ind. Eng. , vol.48 , pp. 327-356
    • Ravi, V.1    Shankar, R.2    Tiwari, M.K.3
  • 17
    • 33748693693 scopus 로고    scopus 로고
    • An analytic hierarchy framework for evaluating balanced scorecards of healthcare organizations
    • Y.C.L. Chan An analytic hierarchy framework for evaluating balanced scorecards of healthcare organizations Can. J. Adm. Sci. 23 2006 85 104
    • (2006) Can. J. Adm. Sci. , vol.23 , pp. 85-104
    • Chan, Y.C.L.1
  • 18
    • 34248578620 scopus 로고    scopus 로고
    • A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan
    • A.H.I. Lee, W.C. Chen, and C.J. Chang A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan Expert Syst. Appl. 34 2008 96 107
    • (2008) Expert Syst. Appl. , vol.34 , pp. 96-107
    • Lee, A.H.I.1    Chen, W.C.2    Chang, C.J.3
  • 19
    • 77957763021 scopus 로고    scopus 로고
    • Integrating hierarchical balanced scorecard with non-additive fuzzy integral for evaluating high technology firm performance
    • C.H. Wang, I.Y. Lu, and C.B. Chen Integrating hierarchical balanced scorecard with non-additive fuzzy integral for evaluating high technology firm performance Int. J. Prod. Econ. 128 1 2010 413 426
    • (2010) Int. J. Prod. Econ. , vol.128 , Issue.1 , pp. 413-426
    • Wang, C.H.1    Lu, I.Y.2    Chen, C.B.3
  • 20
    • 77951662848 scopus 로고    scopus 로고
    • Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale
    • C.T. Wu, H.T. Tsai, M.H. Shih, and H.H. Fu Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale Serv. Ind. J. 30 3 2010 449 462
    • (2010) Serv. Ind. J. , vol.30 , Issue.3 , pp. 449-462
    • Wu, C.T.1    Tsai, H.T.2    Shih, M.H.3    Fu, H.H.4
  • 21
    • 84872857580 scopus 로고    scopus 로고
    • Integrating hierarchical balanced scorecard with fuzzy linguistic for evaluating operating room performance in hospitals
    • Q.L. Lin, L. Liu, H.C. Liu, and D.J. Wang Integrating hierarchical balanced scorecard with fuzzy linguistic for evaluating operating room performance in hospitals Expert Syst. Appl. 40 2013 1917 1924
    • (2013) Expert Syst. Appl. , vol.40 , pp. 1917-1924
    • Lin, Q.L.1    Liu, L.2    Liu, H.C.3    Wang, D.J.4
  • 22
    • 0002091684 scopus 로고    scopus 로고
    • Using the balanced scorecard as a strategic management system
    • R.S. Kaplan, and D.P. Norton Using the balanced scorecard as a strategic management system Harv. Bus. Rev. 74 1 1996 75 85
    • (1996) Harv. Bus. Rev. , vol.74 , Issue.1 , pp. 75-85
    • Kaplan, R.S.1    Norton, D.P.2
  • 23
    • 0002091684 scopus 로고    scopus 로고
    • Using the scorecard as a strategic management system
    • R.S. Kaplan, and D.P. Norton Using the scorecard as a strategic management system Harv. Bus. Rev. 1996 75 85
    • (1996) Harv. Bus. Rev. , pp. 75-85
    • Kaplan, R.S.1    Norton, D.P.2
  • 24
    • 84865677942 scopus 로고    scopus 로고
    • Measurement of corporate performance through balanced scorecard: An overview
    • S. Ghosh Mukherjee Measurement of corporate performance through balanced scorecard: an overview Vidyasagar Univ. J. Commerce 11 2006 60 70
    • (2006) Vidyasagar Univ. J. Commerce , vol.11 , pp. 60-70
    • Ghosh Mukherjee, S.1
  • 25
    • 33745112799 scopus 로고    scopus 로고
    • The effects of IT expenditures on banks' business performance: Using a balanced scorecard approach
    • C.S. Kim, and L.F. Davidson The effects of IT expenditures on banks' business performance: using a balanced scorecard approach Manage. Finance 30 6 2004 28 45
    • (2004) Manage. Finance , vol.30 , Issue.6 , pp. 28-45
    • Kim, C.S.1    Davidson, L.F.2
  • 27
    • 34748839096 scopus 로고    scopus 로고
    • The performance measurement of cause-related marketing by balance scorecard
    • S.I. Wu, and J.M. Hung The performance measurement of cause-related marketing by balance scorecard Total Qual. Manage. Bus. Excell. 18 7 2007 771 791
    • (2007) Total Qual. Manage. Bus. Excell. , vol.18 , Issue.7 , pp. 771-791
    • Wu, S.I.1    Hung, J.M.2
  • 28
    • 41549133967 scopus 로고    scopus 로고
    • A performance evaluation model of CRM on nonprofit organizations
    • S.I. Wu, and J.M. Hung A performance evaluation model of CRM on nonprofit organizations Total Qual. Manage. Bus. Excell. 19 4 2008 321 342
    • (2008) Total Qual. Manage. Bus. Excell. , vol.19 , Issue.4 , pp. 321-342
    • Wu, S.I.1    Hung, J.M.2
  • 29
    • 48749098899 scopus 로고    scopus 로고
    • Constructing performance appraisal indicators for mobility of the service industries using Fuzzy Delphi Method
    • Y.F. Kuo, and P.C. Chen Constructing performance appraisal indicators for mobility of the service industries using Fuzzy Delphi Method Expert Syst. Appl. 38 2 2008 1930 1939
    • (2008) Expert Syst. Appl. , vol.38 , Issue.2 , pp. 1930-1939
    • Kuo, Y.F.1    Chen, P.C.2
  • 30
    • 53849092393 scopus 로고    scopus 로고
    • A hierarchical design of case-based reasoning in the balanced scorecard application
    • F.C. Yuan, and C.H. Chiu A hierarchical design of case-based reasoning in the balanced scorecard application Expert Syst. Appl. 36 2009 333 342
    • (2009) Expert Syst. Appl. , vol.36 , pp. 333-342
    • Yuan, F.C.1    Chiu, C.H.2
  • 31
    • 79151471184 scopus 로고    scopus 로고
    • A Fuzzy DEMATEL framework for modeling cause and effect relationships of strategy map
    • J. Jassbi, F. Mohamadnejad, and H. Nasrollahzadeh A Fuzzy DEMATEL framework for modeling cause and effect relationships of strategy map Expert Syst. Appl. 38 5 2011 5967 5973
    • (2011) Expert Syst. Appl. , vol.38 , Issue.5 , pp. 5967-5973
    • Jassbi, J.1    Mohamadnejad, F.2    Nasrollahzadeh, H.3
  • 32
    • 84855183910 scopus 로고    scopus 로고
    • Constructing a strategy map for banking institutions with key performance indicators of the balanced scorecard
    • H.Y. Wu Constructing a strategy map for banking institutions with key performance indicators of the balanced scorecard Eval. Prog. Plan. 35 3 2012 303 320
    • (2012) Eval. Prog. Plan. , vol.35 , Issue.3 , pp. 303-320
    • Wu, H.Y.1
  • 35
    • 53849146039 scopus 로고    scopus 로고
    • A semantic fuzzy expert system for fuzzy balanced scorecard
    • F. Bobillo, M. Delgado, and J. Gomez-Rom A semantic fuzzy expert system for fuzzy balanced scorecard Expert Syst. Appl. 36 2009 423 433
    • (2009) Expert Syst. Appl. , vol.36 , pp. 423-433
    • Bobillo, F.1    Delgado, M.2    Gomez-Rom, J.3
  • 36
    • 64449088458 scopus 로고    scopus 로고
    • A fuzzy MCDM approach for evaluating banking performance based on balanced scorecard
    • H.Y. Wu, G.H. Tzeng, and Y.H. Chen A fuzzy MCDM approach for evaluating banking performance based on balanced scorecard Expert Syst. Appl. 36 6 2009 10135 10147
    • (2009) Expert Syst. Appl. , vol.36 , Issue.6 , pp. 10135-10147
    • Wu, H.Y.1    Tzeng, G.H.2    Chen, Y.H.3
  • 37
    • 53949104729 scopus 로고    scopus 로고
    • Fuzzy hierarchical TOPSIS for supplier selection
    • J.W. Wang, C. Cheng, and H.K. Cheng Fuzzy hierarchical TOPSIS for supplier selection Appl. Soft Comput. 9 2009 377 386
    • (2009) Appl. Soft Comput. , vol.9 , pp. 377-386
    • Wang, J.W.1    Cheng, C.2    Cheng, H.K.3
  • 38
    • 66349098031 scopus 로고    scopus 로고
    • Selection of optimal supplier in supply chain management strategy with analytic network process and choquet integral
    • M.L. Tseng, J.H. Chiang, and W.L. Lan Selection of optimal supplier in supply chain management strategy with analytic network process and choquet integral Comput. Ind. Eng. 57 1 2009 330 340
    • (2009) Comput. Ind. Eng. , vol.57 , Issue.1 , pp. 330-340
    • Tseng, M.L.1    Chiang, J.H.2    Lan, W.L.3
  • 39
    • 74349096388 scopus 로고    scopus 로고
    • An assessment of cause and effect decision making model for firm environmental knowledge management capacities in uncertainty
    • M.L. Tseng An assessment of cause and effect decision making model for firm environmental knowledge management capacities in uncertainty Environ. Monit. Assess. 161 2010 549 564
    • (2010) Environ. Monit. Assess. , vol.161 , pp. 549-564
    • Tseng, M.L.1
  • 40
    • 3943055493 scopus 로고    scopus 로고
    • A unified framework for multicriteria evaluation of transportation projects
    • J.S. Shang, Y. Tjader, and Y. Ding A unified framework for multicriteria evaluation of transportation projects IEEE Trans. Eng. Manage. 51 3 2004 300 313
    • (2004) IEEE Trans. Eng. Manage. , vol.51 , Issue.3 , pp. 300-313
    • Shang, J.S.1    Tjader, Y.2    Ding, Y.3
  • 41
    • 1242320980 scopus 로고    scopus 로고
    • AHP as a strategic decision-making tool to justify machine tool selection
    • M. Yurdakul AHP as a strategic decision-making tool to justify machine tool selection J. Mater. Process. Technol. 146 3 2004 365 376
    • (2004) J. Mater. Process. Technol. , vol.146 , Issue.3 , pp. 365-376
    • Yurdakul, M.1
  • 42
    • 80053575047 scopus 로고    scopus 로고
    • Green supply chain management with linguistic preferences and incomplete information
    • M.L. Tseng Green supply chain management with linguistic preferences and incomplete information Appl. Soft Comput. 11 8 2011 4894 4903
    • (2011) Appl. Soft Comput. , vol.11 , Issue.8 , pp. 4894-4903
    • Tseng, M.L.1
  • 43
    • 0002519672 scopus 로고    scopus 로고
    • Use of a keystroke log file to evaluate an interactive computer system in a museum setting
    • S. Lee, and R.S. Heller Use of a keystroke log file to evaluate an interactive computer system in a museum setting Comput. Educ. 29 2-3 1997 89 101
    • (1997) Comput. Educ. , vol.29 , Issue.23 , pp. 89-101
    • Lee, S.1    Heller, R.S.2
  • 44
    • 33745791567 scopus 로고    scopus 로고
    • Implementing the balanced scorecard using the analytic hierarchy process and the analytic network process
    • L.C. Leung, K.C. Lam, and D. Cao Implementing the balanced scorecard using the analytic hierarchy process and the analytic network process J. Oper. Res. Soc. 57 2006 682 691
    • (2006) J. Oper. Res. Soc. , vol.57 , pp. 682-691
    • Leung, L.C.1    Lam, K.C.2    Cao, D.3
  • 45
    • 38949182955 scopus 로고    scopus 로고
    • A practical prioritization by multi-level group decision support
    • G. Messey A practical prioritization by multi-level group decision support Cent. Eur. J. Oper. Res. 16 2008 1 15
    • (2008) Cent. Eur. J. Oper. Res. , vol.16 , pp. 1-15
    • Messey, G.1
  • 46
    • 79957984029 scopus 로고    scopus 로고
    • Using the FDM and ANP to construct a sustainability balanced scorecard for the semiconductor industry
    • C.W. Hsu, A.H. Hu, C.Y. Chiou, and T.C. Chen Using the FDM and ANP to construct a sustainability balanced scorecard for the semiconductor industry Expert Syst. Appl. 38 10 2011 12891 12899
    • (2011) Expert Syst. Appl. , vol.38 , Issue.10 , pp. 12891-12899
    • Hsu, C.W.1    Hu, A.H.2    Chiou, C.Y.3    Chen, T.C.4
  • 47
    • 21144462034 scopus 로고
    • A conceptual model of manufacturing focus
    • C.C. Bozarth A conceptual model of manufacturing focus Int. J. Oper. Prod. Manage. 13 1993 81 93
    • (1993) Int. J. Oper. Prod. Manage. , vol.13 , pp. 81-93
    • Bozarth, C.C.1
  • 48
    • 0030149461 scopus 로고    scopus 로고
    • The effect of product acceleration techniques on product development time
    • B.J. Zirger, and J.L. Hartley The effect of product acceleration techniques on product development time IEEE Trans. Eng. Manage. 43 2 1996 143 152
    • (1996) IEEE Trans. Eng. Manage. , vol.43 , Issue.2 , pp. 143-152
    • Zirger, B.J.1    Hartley, J.L.2
  • 49
    • 0043046069 scopus 로고    scopus 로고
    • Sustainable production: The ultimate result of a continuous improvement
    • J. de Ron Ad Sustainable production: the ultimate result of a continuous improvement Int. J. Prod. Econ. 56/57 1998 99 110
    • (1998) Int. J. Prod. Econ. , vol.5657 , pp. 99-110
    • De Ron Ad, J.1
  • 50
    • 2542488438 scopus 로고    scopus 로고
    • An exploratory study of performance measurement systems and relationships with performance results
    • J.R. Evans An exploratory study of performance measurement systems and relationships with performance results J. Oper. Manage. 22 2004 219 232
    • (2004) J. Oper. Manage. , vol.22 , pp. 219-232
    • Evans, J.R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.