Integrating hierarchical balanced scorecard with non-additive fuzzy integral for evaluating high technology firm performance

International Journal of Production Economics

Volumn 128, Issue 1, 2010, Pages 413-426

  Wang, Chun Hsien ^a   Lu, Iuan Yuan ^b   Chen, Chin Bein ^b  

^a NATIONAL CHIAYI UNIVERSITY   (Taiwan)

^b NATIONAL SUN YAT SEN UNIVERSITY   (Taiwan)

Author keywords

Fuzzy measure; Hierarchical balanced scorecard; Non additive fuzzy integral; Performance measurement; Performance measurement system balanced scorecard

Indexed keywords

BALANCED SCORECARDS; FUZZY MEASURES; NON-ADDITIVE FUZZY INTEGRAL; PERFORMANCE MEASUREMENT SYSTEM; PERFORMANCE MEASUREMENTS;

DECISION MAKING; FUZZY SYSTEMS; INDUSTRY; INTEGRAL EQUATIONS; SUPPLY CHAIN MANAGEMENT; TECHNOLOGY;

MEASUREMENTS;

EID: 77957763021     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijpe.2010.07.042     Document Type: Conference Paper

References (55)

1. E. Amir, and B. Lev Value-relevance of nonfinancial information: the wireless communications industry Journal of Accounting and Economics 22 1996 3 30
2. A.A. Atkinson, J.H. Waterhouse, and R.B. Wells A stakeholder approach to strategic performance measurement Sloan Management Review 38 3 1997 25 37
3. A. Abran, and L. Buglione A multidimensional performance model for consolidating balanced scorecards Advances in Engineering Software 34 2003 339 349
4. Z. Ayag A fuzzy AHP-based simulation approach to concept evaluation in a NPD emvironment IIE Transactions 37 2005 827 842
5. R.D. Banker, H. Chang, S.N. Janakiraman, and C. Konstans A balanced scorecard analysis of performance metrics European Journal of Operational Research 154 2004 423 436
6. C.C. Bozarth A conceptual model of manufacturing focus International Journal of Operations and Production Management 13 1993 81 93
7. C. Barclay, and K.M. Osei-Bryson Project performance development framework: an approach for developing performance criteria and measures for information systems (IS) projects International Journal of Production Economics 124 2010 272 292
8. B.S. Chakravarthy Measuring strategic performance Strategic Management Journal 7 1986 437 458
9. K. Cameron, and D. Whetten Organizational Effectiveness: A Comparison of Multiple Models 1983 Academic Press London
10. M.J. Chen The applications of fuzzy multiple attribute decision making in stock selection Journal of Management Science 13 1996 227 248
11. S.J. Chen, and C.L. Hwang Fuzzy Multiple Attribute Decision Making Methods and Applications. 1992 Springer-Verlag Berlin, Germany
12. B.C. Chen, and C.M. Klein An efficient approach to solving fuzzy MADM problems Fuzzy Sets and Systems 88 1997 51 67
13. Y.C.L. Chan An analytic hierarchy framework for evaluating balanced scorecards of healthcare organizations Canadian Journal of Administrative Sciences 23 2006 85 104
14. H.K. Chiou, and G.H. Tzeng Fuzzy multicriteria decision making approach for industrial green engineering Environmental Management 30 2002 816 830
15. D. Dubois, and H. Prade Fuzzy Sets and Systems: Theory and Applications 1980 Academic Press New York
16. M. de Haas, and A. Kleingeld Multilevel design of performance measurement systems: enhancing strategic dialogue throughout the organization Management Accounting Research 10 1999 233 261
17. Ad J. de Ron Sustainable production: the ultimate result of a continuous improvement International Journal of Production Economics 56/57 1998 99 110
18. E.P. de Lima, S.E.G. da Costa, and A.R. de Faria Taking operations strategy into practice: developing a process for defining priorities and performance measures International Journal of Production Economics 122 2009 403 418
19. R.G. Ecceles The performance measurement manifesto Harvard Business Review 69 1991 131 137
20. J.R. Evans An exploratory study of performance measurement systems and relationships with performance results Journal of Operations Management 22 2004 219 232
21. J. Fisher Use on nonfinancial performance measures Journal of Cost Management 6 1992 31 38
22. L. Fortuin Performance indicatorswhy where and how? European Journal of Operational Research 34 1988 1 9
23. A.M. Ghalayini, J.S. Noble, and T.J. Crowe An integrated dynamic performance measurement system for improving manufacturing competitiveness International Journal of Production Economics 48 1997 207 225
24. M. Grabisch Fuzzy integral in multicriteria decision making Fuzzy Sets and Systems 69 1995 279 298
25. M. Grabisch The application of fuzzy integrals in multicriteria decision making European Journal of Operational Research 89 1996 445 456
26. R.S. Kaplan, and D.P. Norton The balanced scorecard-measures that drive performance Harvard Business Review 70 1992 71 79
27. R.S. Kaplan, and D.P. Norton The Balanced Scorecard: Translating Strategy into Action 1996 Harvard Business School Press Boston
28. R.S. Kaplan, and D.P. Norton The Strategy Focused Organization How Balanced Scorecard Companies Thrive in The New Business Environment 2001 Harvard Business School Press Boston
29. E.E. Karsak, and O. Kuzgunkaya A fuzzy multiple objective programming approach for the selection of a flexible manufacturing system International Journal of Production Economics 79 2002 101 111
30. R.L. Keeney, and H. Raiffa Decision with Multiple Objectives: Preferences and Value Tradeoffs 1976 John Wiley and Sons New York
31. K.Penczek Leszczyski, P. Grochulski, and W. Sugeno Fuzzy measure and fuzzy clustering Fuzzy Sets and Systems 15 1985 147 158
32. A.H.I. Lee, W.C. Chen, and C.J. Chang A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan Expert Systems with Applications 34 2008 96 107
33. MOEA, 2004, Annual Report of Industrial Production. Department of Statistics, Ministry of Economic Affairs, Taiwan.
34. J. Marichal, and M. Roubens Determination of weights of interacting criteria from a reference set European Journal of Operational Research 124 2000 641 650
35. P.R. Niven Balanced Scorecard Step By Step: Maximizing Performance and Maintaining Results 2002 John Wiley and Sons New York
36. H. Nørreklit The balanced scorecard: what is the score? A rhetorical analysis of the balanced scorecard Accounting Organizations and Society 28 2003 591 619
37. A. Neely, J. Mills, K. Platts, M. Gregory, and H. Richard Realizing strategy through measurement International Journal of Operational and Production Management 14 1994 104 152
38. N.G. Olve, J. Roy, and M. Wetter Performance Drivers: A Practical Guide to Using the Balanced Scorecard 1997 John Wiley and Sons New York
39. T. Onisawa, M. Sugeno, Y. Nishiwaki, H. Kawai, and Y. Harima Fuzzy measure analysis of public attribute towards the use of nuclear energy Fuzzy Sets and Systems 20 1986 259 289
40. R. Petrovic, and D. Petrovic Multicriteria ranking of inventory replenishment policies in the presence of uncertainty in customer demand International Journal of Production Economics 45 1996 439 446
41. C. Quezad, F.M. Cordova, P. Palominos, K. Godoy, and J. Ross Method for identifying strategic objectives in strategy maps International Journal of Production Economics 122 2009 492 500
42. V. Ravi, R. Shankar, and M.K. Tiwari Analyzing alternatives in reverse logistics for end-of-life computers: ANP and balanced scorecard approach Computers and Industrial Engineering 48 2005 327 356
43. S. Schmidberger, L. Bals, E. Hartmann, and C. Jahns Ground handling services at European hub airports: development of a performance measurement system for benchmarking International Journal of Production Economics 117 2009 104 111
44. Sugeno, M., 1974. Theory of fuzzy integrals and its applications. Ph.D. Dissertation, Tokyo Institute of Technology, Japan.
45. M. Sugeno, and T. Terano A model of learning on fuzzy information Kybernetes 6 1977 157 166
46. L. Sattler, and V. Sohoni Participative management: an empirical study of the semiconductor manufacturing industry IEEE Transactions on Engineering Management 46 1999 387 398
47. J. Sandstrm, and J. Toivanen The problem of managing product development engineers: can the balanced scorecard be an answer? International Journal of Production Economics 78 2002 79 80
48. T. Terano, K. Asai, and M. Sugeno Fuzzy Systems Theory and Its Applications 1992 Academic Press Professional, Inc. San Diego, CA, USA
49. H. Tahani, and M.J. Keller Information fusion in computer vision using the fuzzy integral IEEE Transactions on Systems, Man and Cybernetics 20 1990 733 741
50. D.J.H. Watson Contingency formulations of organization structure: implications for management accounting J.L. Livingstone, Managerial Accounting: The Behavioral Foundations 1975 65 80
51. P.T. Ward, and R. Duray Manufacturing strategy in context: environment, competitive strategy and manufacturing strategy Journal of Operations Management 18 2000 123 138
52. W. Wang, Z. Wang, and G.J. Klir Genetic algorithms for determining fuzzy measures from data Journal of Intelligent and Fuzzy Systems 6 1998 171 183 (Pubitemid 128693416)
53. A.D. Youngblood, and T.R. Collins Addressing balanced scorecard trade-off issues between performance metrics using multi-attribute utility theory Engineering Management Journal 15 2003 11 17
54. L.A. Zadeh The concept of a linguistic variables and its application to approximate reasoning, Parts IIII Information Sciences 8 3 1975 199 249; 8(4), 301357; 9(1), 4380
55. B.J. Zirger, and J.L. Hartley The effect of product acceleration techniques on product development time IEEE Transactions on Engineering Management 43 2 1996 143 152