A balanced scorecard analysis of performance metrics

European Journal of Operational Research

Volumn 154, Issue 2, 2004, Pages 423-436

  Banker, Rajiv D ^a   Chang, Hsihui ^a   Janakiraman, Surya N ^a   Konstans, Constantine ^a  

^a UNIVERSITY OF TEXAS AT DALLAS   (United States)

Author keywords

Balanced scorecard; Data envelopment analysis; Performance metrics; Telecommunications

Indexed keywords

DATA HANDLING; FINANCE; MANAGEMENT SCIENCE; MATHEMATICAL MODELS; PRODUCTIVITY;

DATA ENVELOPMENT ANALYSIS (DEA); PERFORMANCE METRICS;

OPERATIONS RESEARCH;

EID: 0344308283     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0377-2217(03)00179-6     Document Type: Conference Paper

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