A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan

Expert Systems with Applications

Volumn 34, Issue 1, 2008, Pages 96-107

  Lee, Amy H I ^a   Chen, Wen Chin ^a   Chang, Ching Jan ^a  

^a CHUNG HUA UNIVERSITY   (Taiwan)

Author keywords

Balanced scorecard (BSC); Fuzzy analytic hierarchy process (FAHP); Information technology (IT); Performance evaluation

Indexed keywords

CUSTOMER SATISFACTION; DECISION MAKING; FUZZY LOGIC; INFORMATION TECHNOLOGY; PROBLEM SOLVING;

BALANCED SCORECARD (BSC); BSC APPROACH; FUZZY AHP; FUZZY ANALYTIC HIERARCHY PROCESS (FAHP); PERFORMANCE EVALUATION;

ANALYTIC HIERARCHY PROCESS;

EID: 34248578620     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2006.08.022     Document Type: Article

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