Analyzing alternatives in reverse logistics for end-of-life computers: ANP and balanced scorecard approach

Computers and Industrial Engineering

Volumn 48, Issue 2, 2005, Pages 327-356

  Ravi, V ^a   Shankar, Ravi ^a   Tiwari, M K ^b  

^a INDIAN INSTITUTE OF TECHNOLOGY DELHI   (India)

^b NATIONAL INSTITUTE OF FOUNDRY AND FORGE TECHNOLOGY   (India)

Author keywords

Analytic network process; Balanced scorecard; Computer hardware industry; Multi criteria decision making; Reverse logistics

Indexed keywords

COMPETITIVE INTELLIGENCE; COMPUTER HARDWARE; FINANCE; HIERARCHICAL SYSTEMS; OPERATIONS RESEARCH; PROBLEM SOLVING;

BALANCED SCORECARD; COMPUTER HARDWARE INDUSTRY; MULTI-CRITERIA DECISION MAKING; REVERSE LOGISTICS;

DECISION MAKING;

EID: 14044273554     PISSN: 03608352     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.cie.2005.01.017     Document Type: Article

References (103)

1. R.S. Achrol, T. Reve, and L. Stern The environment of marketing channel dyads: A framework for comparative analysis Journal of Marketing 47 1983 55 67
2. L. Adler Symbiotic marketing Harvard Business Review 44 1966 59 71
3. A. Agarwal, and R. Shankar On-line trust building in e-enabled supply chain Supply Chain Management: An International Journal 8 4 2003 324 334
4. T. Andel Reverse logistics: A second chance to profit Transportation and Distribution 38 7 1997 61 64
5. J.J. Bacallan Greening the supply chain Business and Environment 6 5 2000 11 12
6. Y. Bakos The emerging role of electronic marketplaces on the Internet Communications of the ACM 41 1998 35 42
7. J. Barnes A problem in reverse logistics Journal of Macromarketing 2 2 1982 31 37
8. L. Bertagnoli Computers get second chance Crain's Chicago Business October 2 2000 23
9. D. Blumberg Strategic examination of reverse logistics and repair service requirements, needs, market size, and opportunities Journal of Business Logistics 20 2 1999 141 159
10. J.E. Boon, J.A. Isaacs, and S.M. Gupta Economic sensitivity for end of life planning and processing of personal computers Journal of Electronics Manufacturing 11 1 2002 81 93
11. D. Bowersox The strategic benefits of logistics alliances Harvard Business Review 68 4 1990 36 45
12. P.C. Brewer, and T.W. Speh Using the balanced scorecard to measure supply chain performance Journal of Business Logistics 21 1 2000 75 93
13. P.M. Byrne, and A. Deeb Logistics must meet the green challenge Transportation and Distribution 34 2 1993 33 37
14. F. Cairncross How Europe's companies position to recycle Harvard Business Review 70 1992 33 37
15. C. Carter, and L. Ellram Reverse logistics: A review of literature and framework for future investigation Journal of Business Logistics 19 1 1998 85 102
16. M. Cohen Replace, rebuild or remanufacture Equipment Management 16 1 1988 22 26
17. J.A. Cooke It's not easy being green Traffic Management 37 12 1992 42 47
18. Coppel, J. (2000). E-commerce: Impacts and Policy Challengers. OECD Economics Department, Working Paper No.252, Organization for Economic Co-operation and Development OECD, June, http://www.oecd.org/dataoecd/42/48/2087433.pdf
19. P.J. Daugherty, M.B. Myers, and R.G. Richey Information support for reverse logistics: The influence of relationship commitment Journal of Business Logistics 23 1 2002 85 106
20. de Brito, M. P., & Dekker, R. (2003). A framework for reverse logistics. ERIM report series research in Management, https://ep.eur.nl/retrieve/439/ERS-2003-045-LIS.pdf
21. Deere & Company (1998), Deere & Company and Springfield Manufacturing Corporation announce joint venture. PRNewswire, Deere & Company.
22. Degher, A. (2002). HP's worldwide take back and recycling programs: Lessons on improving program implementation. IEEE international symposium on electronics and the environment on 6-9 May 2002 (pp. 224-227).
23. S. Dowlatshahi Developing a theory of reverse logistics Interfaces 30 3 2000 143 154
24. P.H. Farrow, R.R. Johnson, and A.L. Larson Entrepreneurship, innovation, and sustainability strategies at Walden Paddlers, Inc Interfaces 30 3 2000 215 225
25. N. Ferguson, and J. Browne Issues in EOL product recovery and reverse logistics Production Planning and Control 12 5 2001 534 547
26. R.B. Ferguson IBM Dell move to reverse logistics e-Week 17 40 2000 20
27. M. Fleischmann, J.M. Bloemhof-Ruwaard, R. Dekker, E. van der Laan, J.A.E.E. van Nunen, and L.N. Van Wassenhove Quantitative models for reverse logistics: A review European Journal of Operational Research 103 1997 1 17
28. R. Godfrey Ethical purchasing: Developing the supply chain beyond environment T. Russel Greener purchasing: Opportunities and innovations 1998 Greenleaf Publishing Sheffield 244 251
29. Grenchus, E., Johnson, S., & McDonell, D. (2001). Improving environmental performance through reverse logistics at IBM. Proceedings of the 2001 IEEE international symposium on 7-9 May 2001, Denver, CO, USA (pp. 236-240).
30. Grenchus, E., Keene, R., & Nobs, C. (1997). Demanufacturing of information technology equipment. Proceedings of IEEE symposium on electronics and the environment on 5-7 May 1997, Sanfrancisco, USA (pp. 157-160).
31. V.D.R. Guide and R. Srivastava Inventory buffers in recoverable manufacturing Journal of Operations Management 16 1998 551 568
32. V.D.R. Guide and L.N. Wassenhove Full cycle supply chains 2003 Carnegie Mellon Press USA
33. A. Gungor, and S.M. Gupta Issues in environmentally conscious manufacturing and product recovery: A survey Computers and Industrial Engineering 36 4 1999 811 853
34. A. Hamilton How do you junk your computer Time 157 6 2001 70 71
35. R.B. Handfield, and E.L. Nichols Introduction to supply chain management 1999 Prentice-Hall Englewood Cliffs, NJ
36. H. Hans, and P.M. Byrne Reducing waste through reverse logistics Foundry Management and Technology 121 8 1993 28 29
37. S.L. Hart Beyond greening: Strategies for a sustainable world Harvard Business Review 75 1 1997 67 76
38. H.B. Heeb Can old workhorses still pull their weight? Manufacturing Engineering 102 4 1989 74 76
39. J.B. Heide, and G. John Alliances in industrial purchasing: The determinants of joint action in buyer-supplier relationships Journal of Marketing Research 27 1990 24 36
40. J.B. Heide, and G. John Do norms matter in marketing relationships? Journal of Marketing 56 1992 32 44
41. J. Hillegersberg, R. Zuidwijk, J. van Nunen, and D. van Eijk Supporting return flows in the supply chain Communications of the ACM 44 6 2001 74 79
42. F. Hines, and R. Johns Environmental supply chain management: Evaluating the use of environmental mentoring through supply chain Greening of Industry Network Conference on January 21-25, Bangkok 2001
43. L. Hirschorn, and T. Gilmore The new boundaries of the boundaryless company Harvard Business Review 70 3 1992 104 115
44. J. Jacoby, C. Berning, and T. Diettvorst What about disposition? Journal of Marketing 41 4 1977 23 28
45. V. Jayaraman, V.D.R. Guide and R. Srivastava A closed-loop logistics model for use within a recoverable manufacturing environment Journal of Operational Research Society 50 5 1999 497 509
46. R.S. Kaplan, and D.P. Norton The balanced scorecard - Measures that drive performance Harvard Business Review 70 1 1992 71 79
47. P. Kelle, and E.A. Silver Forecasting the returns of reusable containers Journal of Operations Management 8 1989 17 35
48. A.M. Knemeyer, T.G. Ponzurick, and C.M. Logar A qualitative examination of factors affecting reverse logistics systems for end-of-life computers International Journal of Physical Distribution and Logistics Management 32 6 2002 455 479
49. Kokkinaki, A. I., Dekker, R., de Koster, M. B. M., Pappis, C., & Verbeke, W. (2001). From e-trash to e-treasure: How value can be created by the new e-business models for reverse logistics, https://ep.eur.nl/retrieve/1010/feweco20010219160545.pdf
50. Kokkinaki, A. I., Dekker, R., Lee, R., & Pappis, C. (2001). Integrating a web-based system with business processes in closed loop supply chains, Econometric Institute EI 2001-31, http://hdl.handle.net/1765/607
51. Kokkinaki, A. I., Dekker, R., van Nunn, J., & Pappis, C. (1999). An explanatory study on electronic commerce for reverse logistics, Econometric Institute Report, 174, http://www.eur.nl/WebDOC/doc/econometrie/feweco19991222101228.pdf
52. R. Kopicki, M. Berg, L. Legg, V. Dasappa, and C. Maggioni Reuse and recycling: Reverse logistics opportunities 1993 Council of Logistics Management Oak Brook
53. H. Krikke, A. van Harten, and P. Schuur Business case Océ: reverse logistics network re-design for copiers OR Spektrum 21 1999 381 409
54. H.R. Krikke, A. van Harten, and P.C. Schuur Business case Roteb: Recovery strategies for monitors Computers and Industrial Engineering 36 4 1999 739 757
55. A.J.D. Lambert Disassembly sequencing: A survey International Journal of Production Research 41 16 2003 3721 3759
56. D.M. Lambert, and J.R. Stock Strategic logistics management 1993 Irwin Homewood, IL
57. R. Lieb, and H. Randall CEO perspectives on the current status and future prospects of the third party logistics industry in the United States Transportation Journal 38 3 1999 28 42
58. R. Lund Remanufacturing: An American resource Proceedings of the fifth international congress for environmentally conscious design and manufacturing on 16-17 June 1998 1998 Rochester Institute of Technology Rochester, RY
59. R.I. Lund Remanufacturing Technology Review 87 2 1984 18 23
60. E.J. Marien Reverse logistics as competitive strategy Supply Chain Management Review 34 2 1998 43 52
61. I. Maslennikova, and D. Foley Xerox's approach to sustainability Interfaces 30 3 2000 226 233
62. K. McIntyre, H.A. Smith, A. Henham, and J. Pretlove Environmental performance indicators for integrated supply chains: The case of Xerox Ltd Supply Chain Management: An International Journal 3 3 1998 149 156
63. L.M. Meade, and J. Sarkis Analyzing organizational project alternatives for agile manufacturing processes: An analytic network approach International Journal of Production Research 37 2 1999 241 261
64. M.A. Mitchell, S.A. LeMay, D.R. Arnold, and G.B. Turner Symbiotic logistics International Journal of Logistics Management 3 2 1993 19 30
65. L. Moyer, and S.M. Gupta Environmental concerns and recycling/ disassembly efforts in the electronics industry Journal of Electronics Manufacturing 7 1 1997 1 22
66. P. Murphy A preliminary study of transportation and warehousing aspects of reverse distribution Transportation Journal 34 1 1986 48 56
67. P.R. Murphy, R.F. Poist, and C.D. Braunschweig Role and relevance of logistics to corporate environmentalism International Journal of Physical Distribution and Logistics Management 25 2 1995 5 19
68. C. Nagel, and P. Meyer Caught between ecology and economy: End-of-life aspects of environmentally conscious manufacturing Computers and Industrial Engineering 36 4 1999 781 792
69. W.R. Newman, and M.D. Hanna An empirical exploration of the relationships between manufacturing strategy and environmental management International Journal of Operations and Production Management 16 4 1996 69 87
70. B. Platt, and J. Hyde Plug into electronics reuse 1997 Institute for Local Self Reliance Washington DC (pp. 13-38)
71. K.K. Pochampally, and S.M. Gupta A business-mapping approach to multi-criteria group selection of collection centers and recovery facilities Proceedings of the IEEE international symposium on electronics and the environment on 10-13 May 2004 (pp. 249-254)
72. D.S. Rogers, and R.S. Tibben-Lembke Going backwards: Reverse logistics trends and practices 1998 Reverse Logistics Executive Council: Center for Logistics Management Pittsburgh, PA
73. T.L. Saaty The analytic hierarchy process 1980 McGraw-Hill New York
74. T.L. Saaty Decision making with dependence and feedback: The analytic network process 1996 RWS Publications Pittsburgh, PA
75. T.L. Saaty Fundamentals of the analytic network process 1999 ISAHP Kobe, Japan
76. A. Saccomano Many happy returns Traffic World Feb 17 1997 22
77. J. Sarkis, and R. Sunderraj Hub location at Digital Equipment Corporation: A comprehensive analysis of qualitative and quantitative factors European Journal of Operational Research 137 2002 336 347
78. L.H. Shih Reverse logistics system planning for recycling electrical appliances and computers in Taiwan Resources Conservation and Recycling 32 2001 55 72
79. Silicon Valley Toxics Coalition (2002). Take it Back! Make it Clean! Make it Green! Computer Takeback Compaign. http://www.svtc.org/cleancc/pubs/2002report.htm
80. A. Smirnov, M. Pashkin, N. Chilov, and T. Levashova Ontology management in multi-agent system for knowledge logistics Proceedings of the international conferences on Info-tech and Info-net, Beijing, China 2001 (pp. 231-236)
81. A. Smirnov, M. Pashkin, N. Chilov, and T. Levashova Knowledge source network configuration approach to knowledge logistics Proceedings of the IEEE international conference on artificial intelligence systems (ICAIS'02) on September 5-10 2002, Divnomorskoe, Russia 2002 (pp. 95-100)
82. A.V. Smirnov Profile-based configuring of knowledge supply networks in the global business information environment Proceedings of 2001 IEEE international conference on systems, man and cybernetics e-Systems and e-Man for cybernetics in cyberspace. Tucson, Arizona 2001 (pp. 977-982)
83. A. Spence Hannadowns Sky Magazine 1998 107 111
84. A.J. Spicer, and M.R. Johnson Third-party demanufacturing as a solution for extended producer responsibility Journal of Cleaner Production 12 2004 37 45
85. J. Stock Reverse logistics 1992 Council of Logistics Management Oak Brook, IL
86. J.R. Stock Development and implementation of reverse logistics programs 1998 Council of Logistics Management Oak Brook, IL
87. R. Stough, and B. Benson Mechanisms for promoting recycling of electronics products 2000 Community Reuse Organization of East Tennessee Oak Ridge, TN
88. S. Sturgess Specifying replacement parts: The buyer beware World Wastes 35 8 1992 50 54
89. C.C. Sum, and C.B. Teo Strategic posture of logistics providers in Singapore International Journal of Physical Distribution and Logistics Management 29 9 1999 588 605
90. M. Thierry, M. Salomon, V.J. Nunen, and L.N.V. Wassenhove Strategic issues in product recovery management California Management Review 37 1995 114 135
91. Thierry, M. C. (1997). An analysis of the impact of product recovery management on manufacturing companies. PhD thesis. The Netherlands: Erasmus University Rotterdam.
92. P.A. Toensmeier Remanufacture does more than just save on investment Modern Plastics 69 4 1992 77 79
93. B. Toktay, L. Wein, and Z. Stefanos Inventory management of remanufacturable products Management Science 46 2000 1412 1426
94. G. Turner, S.A. LeMay, and M.A. Mitchell Solving the reverse logistics problem: Applying the symbiotic logistics concept Journal of Marketing Theory and Practice 2 2 1994 15 27
95. van der Laan, E. (1997). The effects of remanufacturing on inventory control. PhD Series in General Management. The Netherlands: Rotterdam School of Management, Erasmus University Rotterdam.
96. E. van der Laan, R. Dekker, and L.N. Van Wassenhove Inventory control in hybrid systems with remanufacturing Management Science 45 1999 733 747
97. S. Vandermerwe, and M.D. Oliff Customers drive corporations green Long Range Planning 23 6 1990 10 16
98. P. Veerakamolmal, and S.M. Gupta Analysis of design efficiency for the disassembly of modular electronic products Journal of Electronics Manufacturing 9 1 1997 79 95
99. WEEE. (2003). Directive 2002/96/EC of the European Parliament and of the Council of 27 January 2003 http://europa.eu.int/eur-lex/pri/en/oj/dat/2003/l_037/l_03720030213en00240038. pdf
100. S.C. Wheelwright Reflecting corporate strategy in manufacturing decisions Business Horizons 21 1978 57 66
101. C.D. White, E. Masanet, C.M. Rosen, and S.L. Beckman Product recovery with some byte: An overview of management challenges and environmental consequences in reverse manufacturing for the computer industry Journal of Cleaner Production 11 2003 445 458
102. R.V. Wilder Remanufacturing: Upgrading can be better than buying new Modern Plastics 65 4 1988 73 77
103. H.J. Wu, and S.C. Dunn Environmentally responsible logistics systems International Journal of Physical Distribution and Logistics Management 25 2 1995 20 38