Constructing a strategy map for banking institutions with key performance indicators of the balanced scorecard

Evaluation and Program Planning

Volumn 35, Issue 3, 2012, Pages 303-320

  Wu, Hung Yi ^a  

^a NATIONAL CHIAYI UNIVERSITY   (Taiwan)

Author keywords

Balanced scorecard (BSC); Decision Making Trial and Evaluation Laboratory (DEMATEL); Key performance indicator (KPI); Strategy map

Indexed keywords

BANKING; DECISION MAKING; PERFORMANCE ASSESSMENT; STRATEGIC APPROACH; VISUALIZATION;

ARTICLE; COMMERCIAL PHENOMENA; CONSUMER; ECONOMICS; HEALTH CARE QUALITY; HUMAN; METHODOLOGY; NONBIOLOGICAL MODEL; ORGANIZATION; ORGANIZATION AND MANAGEMENT; QUALITY CONTROL; QUESTIONNAIRE; STANDARD; STATISTICAL MODEL;

BENCHMARKING; COMMERCE; CONSUMER SATISFACTION; DECISION MAKING, ORGANIZATIONAL; EFFICIENCY, ORGANIZATIONAL; HUMANS; MODELS, ORGANIZATIONAL; MODELS, STATISTICAL; PROGRAM EVALUATION; QUESTIONNAIRES;

EID: 84855183910     PISSN: 01497189     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.evalprogplan.2011.11.009     Document Type: Article

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