메뉴 건너뛰기




Volumn 101, Issue 2, 2016, Pages 292-301

Out of control: A self-control perspective on the link between surface acting and abusive supervision

Author keywords

Abusive supervision; Ego depletion; Self control; Surface acting

Indexed keywords

ADULT; BULLYING; EMPLOYMENT; FEMALE; HUMAN; LEADERSHIP; MALE; MIDDLE AGED; PERSONNEL MANAGEMENT; PSYCHOLOGY; SELF CONTROL;

EID: 84958843598     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/apl0000043     Document Type: Article
Times cited : (149)

References (68)
  • 1
    • 68949104159 scopus 로고    scopus 로고
    • Abusive supervision and contextual performance: The mediating role of emotional exhaustion and the moderating role of work unit structure
    • Aryee, S., Sun, L. Y., Chen, Z. X. G., & Debrah, Y. A. (2008). Abusive supervision and contextual performance: The mediating role of emotional exhaustion and the moderating role of work unit structure. Management and Organization Review, 4, 393-411. http://dx.doi.org/10.1111/j.1740-8784.2008.00118.x
    • (2008) Management and Organization Review , vol.4 , pp. 393-411
    • Aryee, S.1    Sun, L.Y.2    Chen, Z.X.G.3    Debrah, Y.A.4
  • 3
    • 0036102053 scopus 로고    scopus 로고
    • Yielding to temptation: Self-control failure, impulsive purchasing, and consumer behavior
    • Baumeister, R. F. (2002). Yielding to temptation: Self-control failure, impulsive purchasing, and consumer behavior. Journal of Consumer Research, 28, 670-676. http://dx.doi.org/10.1086/338209
    • (2002) Journal of Consumer Research , vol.28 , pp. 670-676
    • Baumeister, R.F.1
  • 5
    • 84876875058 scopus 로고    scopus 로고
    • Imaging depletion: FMRI provides new insights into the processes underlying ego depletion
    • Berkman, E. T., & Miller-Ziegler, J. S. (2012). Imaging depletion: FMRI provides new insights into the processes underlying ego depletion. Social Cognitive and Affective Neuroscience, 8, 359-361. http://dx.doi.org/10.1093/scan/nss111
    • (2012) Social Cognitive and Affective Neuroscience , vol.8 , pp. 359-361
    • Berkman, E.T.1    Miller-Ziegler, J.S.2
  • 6
    • 0033249246 scopus 로고    scopus 로고
    • Citizenship and impression management: Good soldiers or good actors?
    • Bolino, M. C. (1999). Citizenship and impression management: Good soldiers or good actors? The Academy of Management Review, 24, 82-98. http://dx.doi.org/10.5465/AMR.1999.1580442
    • (1999) The Academy of Management Review , vol.24 , pp. 82-98
    • Bolino, M.C.1
  • 7
    • 78149257148 scopus 로고    scopus 로고
    • Ethical and unethical leadership: New avenues for future research
    • Brown, M., & Mitchell, M. (2010). Ethical and unethical leadership: New avenues for future research. Business Ethics Quarterly, 20, 583-616. http://dx.doi.org/10.5840/beq201020439
    • (2010) Business Ethics Quarterly , vol.20 , pp. 583-616
    • Brown, M.1    Mitchell, M.2
  • 8
    • 0032112923 scopus 로고    scopus 로고
    • Threatened egotism, narcissism, self-esteem, and direct and displaced aggression: Does self-love or self-hate lead to violence?
    • Bushman, B. J., & Baumeister, R. F. (1998). Threatened egotism, narcissism, self-esteem, and direct and displaced aggression: Does self-love or self-hate lead to violence? Journal of Personality and Social Psychology, 75, 219-229. http://dx.doi.org/10.1037/0022-3514.75.1.219
    • (1998) Journal of Personality and Social Psychology , vol.75 , pp. 219-229
    • Bushman, B.J.1    Baumeister, R.F.2
  • 9
    • 84897642443 scopus 로고    scopus 로고
    • The depleted leader: The influence of leaders' diminished psychological resources on leadership behaviors
    • Byrne, A., Dionisi, A. M., Barling, J., Akers, A., Robertson, J., Lys, R.,.. Dupré, K. (2014). The depleted leader: The influence of leaders' diminished psychological resources on leadership behaviors. The Leadership Quarterly, 25, 344-357. http://dx.doi.org/10.1016/j.leaqua.2013.09.003
    • (2014) The Leadership Quarterly , vol.25 , pp. 344-357
    • Byrne, A.1    Dionisi, A.M.2    Barling, J.3    Akers, A.4    Robertson, J.5    Lys, R.6    Dupré, K.7
  • 10
    • 84926636025 scopus 로고    scopus 로고
    • Publication bias and the limited strength model of self-control: Has the evidence for ego depletion been overestimated?
    • Carter, E. C., & McCullough, M. E. (2014). Publication bias and the limited strength model of self-control: Has the evidence for ego depletion been overestimated? Frontiers in Psychology: Personality and Social Psychology, 5 (Article No. 00823), 1-11. http://dx.doi.org/10.3389/fpsyg.2014.00823
    • (2014) Frontiers in Psychology: Personality and Social Psychology, 5 , pp. 1-11
    • Carter, E.C.1    McCullough, M.E.2
  • 11
    • 82255196084 scopus 로고    scopus 로고
    • Examining the effects of sleep deprivation on workplace deviance: A self-regulatory perspective
    • Christian, M. S., & Ellis, A. P. (2011). Examining the effects of sleep deprivation on workplace deviance: A self-regulatory perspective. Academy of Management Journal, 54, 913-934. http://dx.doi.org/10.5465/amj.2010.0179
    • (2011) Academy of Management Journal , vol.54 , pp. 913-934
    • Christian, M.S.1    Ellis, A.P.2
  • 12
    • 69949159370 scopus 로고    scopus 로고
    • A tale of two tasks: Reversing the self-regulatory resource depletion effect
    • Converse, P. D., & Deshon, R. P. (2009). A tale of two tasks: Reversing the self-regulatory resource depletion effect. Journal of Applied Psychology, 94, 1318-1324. http://dx.doi.org/10.1037/a0014604
    • (2009) Journal of Applied Psychology , vol.94 , pp. 1318-1324
    • Converse, P.D.1    Deshon, R.P.2
  • 14
    • 78751496308 scopus 로고    scopus 로고
    • How leaders self-regulate their task performance: Evidence that power promotes diligence, depletion, and disdain
    • DeWall, C. N., Baumeister, R. F., Mead, N. L., & Vohs, K. D. (2011). How leaders self-regulate their task performance: Evidence that power promotes diligence, depletion, and disdain. Journal of Personality and Social Psychology, 100, 47-65. http://dx.doi.org/10.1037/a0020932
    • (2011) Journal of Personality and Social Psychology , vol.100 , pp. 47-65
    • DeWall, C.N.1    Baumeister, R.F.2    Mead, N.L.3    Vohs, K.D.4
  • 15
    • 84862236837 scopus 로고    scopus 로고
    • A social context model of envy and social undermining
    • Duffy, M., Scott, K., Shaw, J., Tepper, B., & Aquino, K. (2012). A social context model of envy and social undermining. Academy of Management Journal, 55, 643-666. http://dx.doi.org/10.5465/amj.2009.0804
    • (2012) Academy of Management Journal , vol.55 , pp. 643-666
    • Duffy, M.1    Scott, K.2    Shaw, J.3    Tepper, B.4    Aquino, K.5
  • 17
    • 0001232190 scopus 로고
    • Gender and leadership style: A meta-analysis
    • Eagly, A. H., & Johnson, B. T. (1990). Gender and leadership style: A meta-analysis. Psychological Bulletin, 108, 233-256. http://dx.doi.org/10.1037/0033-2909.108.2.233
    • (1990) Psychological Bulletin , vol.108 , pp. 233-256
    • Eagly, A.H.1    Johnson, B.T.2
  • 18
    • 34247234116 scopus 로고    scopus 로고
    • Methods for integrating moderation and mediation: A general analytical framework using moderated path analysis
    • Edwards, J. R., & Lambert, L. S. (2007). Methods for integrating moderation and mediation: A general analytical framework using moderated path analysis. Psychological Methods, 12, 1-22. http://dx.doi.org/10.1037/1082-989X.12.1.1
    • (2007) Psychological Methods , vol.12 , pp. 1-22
    • Edwards, J.R.1    Lambert, L.S.2
  • 19
    • 84929171191 scopus 로고    scopus 로고
    • Moralized leadership: The construction and consequences of ethical leader perceptions
    • Fehr, R., Yam, K. C., & Dang, C. T. (2015). Moralized leadership: The construction and consequences of ethical leader perceptions. The Academy of Management Review, 40, 182-209. http://dx.doi.org/10.5465/amr.2013.0358
    • (2015) The Academy of Management Review , vol.40 , pp. 182-209
    • Fehr, R.1    Yam, K.C.2    Dang, C.T.3
  • 20
    • 67349109469 scopus 로고    scopus 로고
    • Emotional labor and leadership: A threat to authenticity?
    • Gardner, W. L., Fischer, D., & Hunt, J. G. J. (2009). Emotional labor and leadership: A threat to authenticity? The Leadership Quarterly, 20, 466-482. http://dx.doi.org/10.1016/j.leaqua.2009.03.011
    • (2009) The Leadership Quarterly , vol.20 , pp. 466-482
    • Gardner, W.L.1    Fischer, D.2    Hunt, J.G.J.3
  • 21
    • 34548857108 scopus 로고    scopus 로고
    • Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation
    • Goldberg, L. S., & Grandey, A. A. (2007). Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation. Journal of Occupational Health Psychology, 12, 301-318. http://dx.doi.org/10.1037/1076-8998.12.3.301
    • (2007) Journal of Occupational Health Psychology , vol.12 , pp. 301-318
    • Goldberg, L.S.1    Grandey, A.A.2
  • 22
    • 0033631637 scopus 로고    scopus 로고
    • Emotion regulation in the workplace: A new way to conceptualize emotional labor
    • Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5, 95-110. http://dx.doi.org/10.1037/1076-8998.5.1.95
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 95-110
    • Grandey, A.A.1
  • 23
    • 0037296863 scopus 로고    scopus 로고
    • When "the show must go on:" Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
    • Grandey, A. A. (2003). When "the show must go on:" Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46, 86-96. http://dx.doi.org/10.2307/30040678
    • (2003) Academy of Management Journal , vol.46 , pp. 86-96
    • Grandey, A.A.1
  • 24
    • 0031603708 scopus 로고    scopus 로고
    • Antecedent- and response-focused emotion regulation:Divergent consequences for experience, expression, and physiology
    • Gross, J. J. (1998a). Antecedent- and response-focused emotion regulation:Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology, 74, 224-237. http://dx.doi.org/10.1037/0022-3514.74.1.224
    • (1998) Journal of Personality and Social Psychology , vol.74 , pp. 224-237
    • Gross, J.J.1
  • 25
    • 0001376349 scopus 로고    scopus 로고
    • The emerging field of emotion regulation: An integrative review
    • Gross, J. J. (1998b). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2, 271-299. http://dx.doi.org/10.1037/1089-2680.2.3.271
    • (1998) Review of General Psychology , vol.2 , pp. 271-299
    • Gross, J.J.1
  • 26
    • 84881021583 scopus 로고    scopus 로고
    • From bad to worse: Negative exchange spirals in employee-customer service interactions
    • Groth, M., & Grandey, A. A. (2012). From bad to worse: Negative exchange spirals in employee-customer service interactions. Organizational Psychology Review, 2, 208-233. http://dx.doi.org/10.1177/2041386612441735
    • (2012) Organizational Psychology Review , vol.2 , pp. 208-233
    • Groth, M.1    Grandey, A.A.2
  • 28
    • 77954162124 scopus 로고    scopus 로고
    • Ego depletion and the strength model of self-control: A meta-analysis
    • Hagger, M. S., Wood, C., Stiff, C., & Chatzisarantis, N. L. (2010). Ego depletion and the strength model of self-control: A meta-analysis. Psychological Bulletin, 136, 495-525. http://dx.doi.org/10.1037/a0019486
    • (2010) Psychological Bulletin , vol.136 , pp. 495-525
    • Hagger, M.S.1    Wood, C.2    Stiff, C.3    Chatzisarantis, N.L.4
  • 29
    • 70949095633 scopus 로고    scopus 로고
    • Beyond Baron and Kenny: Statistical mediation analysis in the new millennium
    • Hayes, A. F. (2009). Beyond Baron and Kenny: Statistical mediation analysis in the new millennium. Communication Monographs, 76, 408-420. http://dx.doi.org/10.1080/03637750903310360
    • (2009) Communication Monographs , vol.76 , pp. 408-420
    • Hayes, A.F.1
  • 32
    • 79960365703 scopus 로고    scopus 로고
    • On the costs and benefits of emotional labor: A meta-analysis of three decades of research
    • Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16, 361-389. http://dx.doi.org/10.1037/a0022876
    • (2011) Journal of Occupational Health Psychology , vol.16 , pp. 361-389
    • Hülsheger, U.R.1    Schewe, A.F.2
  • 33
    • 84904066353 scopus 로고    scopus 로고
    • The good and bad of being fair: Effects of procedural and interpersonal justice behaviors on regulatory resources
    • Johnson, R. E., Lanaj, K., & Barnes, C. M. (2014). The good and bad of being fair: Effects of procedural and interpersonal justice behaviors on regulatory resources. Journal of Applied Psychology, 99, 635-650. http://dx.doi.org/10.1037/a0035647
    • (2014) Journal of Applied Psychology , vol.99 , pp. 635-650
    • Johnson, R.E.1    Lanaj, K.2    Barnes, C.M.3
  • 34
    • 77955175767 scopus 로고    scopus 로고
    • In pursuit of power: The role of authoritarian leadership in the relationship between supervisors' Machiavellianism and subordinates' perceptions of abusive supervisory behavior
    • Kiazad, K., Restubog, S. L. D., Zagenczyk, T. J., Kiewitz, C., & Tang, R. L. (2010). In pursuit of power: The role of authoritarian leadership in the relationship between supervisors' Machiavellianism and subordinates' perceptions of abusive supervisory behavior. Journal of Research in Personality, 44, 512-519. http://dx.doi.org/10.1016/j.jrp.2010.06.004
    • (2010) Journal of Research in Personality , vol.44 , pp. 512-519
    • Kiazad, K.1    Restubog, S.L.D.2    Zagenczyk, T.J.3    Kiewitz, C.4    Tang, R.L.5
  • 35
    • 84865075568 scopus 로고    scopus 로고
    • Sins of the parents: Self-control as a buffer between supervisors' previous experience of family undermining and subordinates' perceptions of abusive supervision
    • Kiewitz, C., Restubog, S. L. D., Zagenczyk, T. J., Scott, K. D., Garcia, P. R. J. M., & Tang, R. L. (2012). Sins of the parents: Self-control as a buffer between supervisors' previous experience of family undermining and subordinates' perceptions of abusive supervision. The Leadership Quarterly, 23, 869-882. http://dx.doi.org/10.1016/j.leaqua.2012.05.005
    • (2012) The Leadership Quarterly , vol.23 , pp. 869-882
    • Kiewitz, C.1    Restubog, S.L.D.2    Zagenczyk, T.J.3    Scott, K.D.4    Garcia, P.R.J.M.5    Tang, R.L.6
  • 36
    • 84878401475 scopus 로고    scopus 로고
    • Destructive Leadership: A theoretical review, integration, and future research agenda
    • Krasikova, D. V., Green, S. G., & LeBreton, J. M. (2013). Destructive Leadership: A theoretical review, integration, and future research agenda. Journal of Management, 39, 1308-1338. http://dx.doi.org/10.1177/0149206312471388
    • (2013) Journal of Management , vol.39 , pp. 1308-1338
    • Krasikova, D.V.1    Green, S.G.2    LeBreton, J.M.3
  • 38
    • 84872368191 scopus 로고    scopus 로고
    • Does power distance exacerbate or mitigate the effects of abusive supervision? It depends on the outcome
    • Lian, H., Ferris, D. L., & Brown, D. J. (2012). Does power distance exacerbate or mitigate the effects of abusive supervision? It depends on the outcome. Journal of Applied Psychology, 97, 107-123. http://dx.doi.org/10.1037/a0024610
    • (2012) Journal of Applied Psychology , vol.97 , pp. 107-123
    • Lian, H.1    Ferris, D.L.2    Brown, D.J.3
  • 39
  • 41
    • 56549123473 scopus 로고    scopus 로고
    • Social hierarchy: The selfreinforcing nature of power and status
    • Magee, J. C., & Galinsky, A. D. (2008). Social hierarchy: The selfreinforcing nature of power and status. The Academy of Management Annals, 2, 351-398. http://dx.doi.org/10.1080/19416520802211628
    • (2008) The Academy of Management Annals , vol.2 , pp. 351-398
    • Magee, J.C.1    Galinsky, A.D.2
  • 42
    • 84904039371 scopus 로고    scopus 로고
    • Hostile climate, abusive supervision, and employee coping: Does conscientiousness matter?
    • Mawritz, M. B., Dust, S. B., & Resick, C. J. (2014). Hostile climate, abusive supervision, and employee coping: Does conscientiousness matter? Journal of Applied Psychology, 99, 737-747. http://dx.doi.org/10.1037/a0035863
    • (2014) Journal of Applied Psychology , vol.99 , pp. 737-747
    • Mawritz, M.B.1    Dust, S.B.2    Resick, C.J.3
  • 44
    • 0037259862 scopus 로고    scopus 로고
    • Firms reap what they sow:The effects of shared values and perceived organizational justice on customers' evaluations of complaint handling
    • Maxham, J. G., III, & Netemeyer, R. G. (2003). Firms reap what they sow:The effects of shared values and perceived organizational justice on customers' evaluations of complaint handling. Journal of Marketing, 67, 46-62. http://dx.doi.org/10.1509/jmkg.67.1.46.18591
    • (2003) Journal of Marketing , vol.67 , pp. 46-62
    • Maxham, J.G.1    Netemeyer, R.G.2
  • 45
    • 34548831353 scopus 로고    scopus 로고
    • Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs
    • Mitchell, M. S., & Ambrose, M. L. (2007). Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. Journal of Applied Psychology, 92, 1159-1168. http://dx.doi.org/10.1037/0021-9010.92.4.1159
    • (2007) Journal of Applied Psychology , vol.92 , pp. 1159-1168
    • Mitchell, M.S.1    Ambrose, M.L.2
  • 46
    • 41549083029 scopus 로고    scopus 로고
    • Helpful self-control:Autonomy support, vitality, and depletion
    • Muraven, M., Gagné, M., & Rosman, H. (2008). Helpful self-control:Autonomy support, vitality, and depletion. Journal of Experimental Social Psychology, 44, 573-585. http://dx.doi.org/10.1016/j.jesp.2007.10.008
    • (2008) Journal of Experimental Social Psychology , vol.44 , pp. 573-585
    • Muraven, M.1    Gagné, M.2    Rosman, H.3
  • 47
    • 0032011124 scopus 로고    scopus 로고
    • Self-control as limited resource: Regulatory depletion patterns
    • Muraven, M., Tice, D. M., & Baumeister, R. F. (1998). Self-control as limited resource: Regulatory depletion patterns. Journal of Personality and Social Psychology, 74, 774-789. http://dx.doi.org/10.1037/0022-3514.74.3.774
    • (1998) Journal of Personality and Social Psychology , vol.74 , pp. 774-789
    • Muraven, M.1    Tice, D.M.2    Baumeister, R.F.3
  • 48
    • 44949168308 scopus 로고    scopus 로고
    • Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models
    • Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40, 879-891. http://dx.doi.org/10.3758/BRM.40.3.879
    • (2008) Behavior Research Methods , vol.40 , pp. 879-891
    • Preacher, K.J.1    Hayes, A.F.2
  • 49
    • 65349126333 scopus 로고    scopus 로고
    • Self-affirmation and self-control:Affirming core values counteracts ego depletion
    • Schmeichel, B. J., & Vohs, K. (2009). Self-affirmation and self-control:Affirming core values counteracts ego depletion. Journal of Personality and Social Psychology, 96, 770-782. http://dx.doi.org/10.1037/a0014635
    • (2009) Journal of Personality and Social Psychology , vol.96 , pp. 770-782
    • Schmeichel, B.J.1    Vohs, K.2
  • 50
    • 0141642072 scopus 로고    scopus 로고
    • Intellectual performance and ego depletion: Role of the self in logical reasoning and other information processing
    • Schmeichel, B. J., Vohs, K. D., & Baumeister, R. F. (2003). Intellectual performance and ego depletion: Role of the self in logical reasoning and other information processing. Journal of Personality and Social Psychology, 85, 33-46. http://dx.doi.org/10.1037/0022-3514.85.1.33
    • (2003) Journal of Personality and Social Psychology , vol.85 , pp. 33-46
    • Schmeichel, B.J.1    Vohs, K.D.2    Baumeister, R.F.3
  • 51
    • 84872426034 scopus 로고    scopus 로고
    • How bad are the effects of bad leaders? A meta-analysis of destructive leadership and its outcomes
    • Schyns, B., & Schilling, J. (2013). How bad are the effects of bad leaders? A meta-analysis of destructive leadership and its outcomes. The Leadership Quarterly, 24, 138-158. http://dx.doi.org/10.1016/j.leaqua.2012.09.001
    • (2013) The Leadership Quarterly , vol.24 , pp. 138-158
    • Schyns, B.1    Schilling, J.2
  • 52
    • 84879750752 scopus 로고    scopus 로고
    • Chameleonic or consistent? A multilevel investigation of emotional labor variability and self-monitoring
    • Scott, B. A., Barnes, C. M., & Wagner, D. T. (2012). Chameleonic or consistent? A multilevel investigation of emotional labor variability and self-monitoring. Academy of Management Journal, 55, 905-926.
    • (2012) Academy of Management Journal , vol.55 , pp. 905-926
    • Scott, B.A.1    Barnes, C.M.2    Wagner, D.T.3
  • 53
    • 84875514169 scopus 로고    scopus 로고
    • Mediation in experimental and nonexperimental studies: New procedures and recommendations
    • Shrout, P. E., & Bolger, N. (2002). Mediation in experimental and nonexperimental studies: New procedures and recommendations. Psychological Methods, 7, 422-445. http://dx.doi.org/10.1037/1082-989X.7.4.422
    • (2002) Psychological Methods , vol.7 , pp. 422-445
    • Shrout, P.E.1    Bolger, N.2
  • 55
    • 1842459563 scopus 로고    scopus 로고
    • High self-control predicts good adjustment, less pathology, better grades, and interpersonal success
    • Tangney, J. P., Baumeister, R. F., & Boone, A. L. (2004). High self-control predicts good adjustment, less pathology, better grades, and interpersonal success. Journal of Personality, 72, 271-324. http://dx.doi.org/10.1111/j.0022-3506.2004.00263.x
    • (2004) Journal of Personality , vol.72 , pp. 271-324
    • Tangney, J.P.1    Baumeister, R.F.2    Boone, A.L.3
  • 56
    • 0034340873 scopus 로고    scopus 로고
    • Consequences of abusive supervision
    • Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43, 178-190. http://dx.doi.org/10.2307/1556375
    • (2000) Academy of Management Journal , vol.43 , pp. 178-190
    • Tepper, B.J.1
  • 57
    • 34248650134 scopus 로고    scopus 로고
    • Abusive supervision in work organizations: Review, synthesis, and research agenda
    • Tepper, B. J. (2007). Abusive supervision in work organizations: Review, synthesis, and research agenda. Journal of Management, 33, 261-289. http://dx.doi.org/10.1177/0149206307300812
    • (2007) Journal of Management , vol.33 , pp. 261-289
    • Tepper, B.J.1
  • 58
    • 79955575837 scopus 로고    scopus 로고
    • Predictors of abusive supervision: Supervisor perceptions of deep-level dissimilarity, relationship conflict, and subordinate performance
    • Tepper, B. J., Moss, S. E., & Duffy, M. K. (2011). Predictors of abusive supervision: Supervisor perceptions of deep-level dissimilarity, relationship conflict, and subordinate performance. Academy of Management Journal, 54, 279-294. http://dx.doi.org/10.5465/AMJ.2011.60263085
    • (2011) Academy of Management Journal , vol.54 , pp. 279-294
    • Tepper, B.J.1    Moss, S.E.2    Duffy, M.K.3
  • 59
    • 78049469766 scopus 로고    scopus 로고
    • Self-gain or self-regulation impairment? Tests of competing explanations of the supervisor abuse and employee deviance relationship through perceptions of distributive justice
    • Thau, S., & Mitchell, M. S. (2010). Self-gain or self-regulation impairment? Tests of competing explanations of the supervisor abuse and employee deviance relationship through perceptions of distributive justice. Journal of Applied Psychology, 95, 1009-1031. http://dx.doi.org/10.1037/a0020540
    • (2010) Journal of Applied Psychology , vol.95 , pp. 1009-1031
    • Thau, S.1    Mitchell, M.S.2
  • 60
    • 0038476381 scopus 로고    scopus 로고
    • Emotion regulation in customer service roles: Testing a model of emotional labor
    • Totterdell, P., & Holman, D. (2003). Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology, 8, 55-73. http://dx.doi.org/10.1037/1076-8998.8.1.55
    • (2003) Journal of Occupational Health Psychology , vol.8 , pp. 55-73
    • Totterdell, P.1    Holman, D.2
  • 61
    • 42149142923 scopus 로고    scopus 로고
    • Making the break count: An episodic examination of recovery activities, emotional experiences, and positive affective displays
    • Trougakos, J. P., Beal, D. J., Green, S. G., & Weiss, H. M. (2008). Making the break count: An episodic examination of recovery activities, emotional experiences, and positive affective displays. Academy of Management Journal, 51, 131-146. http://dx.doi.org/10.5465/AMJ.2008.30764063
    • (2008) Academy of Management Journal , vol.51 , pp. 131-146
    • Trougakos, J.P.1    Beal, D.J.2    Green, S.G.3    Weiss, H.M.4
  • 62
    • 84898856432 scopus 로고    scopus 로고
    • Driving it home: How workplace emotional labor harms employee home life
    • Wagner, D. T., Barnes, C. M., & Scott, B. A. (2014). Driving it home: How workplace emotional labor harms employee home life. Personnel Psychology, 67, 487-516. http://dx.doi.org/10.1111/peps.12044
    • (2014) Personnel Psychology , vol.67 , pp. 487-516
    • Wagner, D.T.1    Barnes, C.M.2    Scott, B.A.3
  • 63
    • 79955598539 scopus 로고    scopus 로고
    • Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives
    • Wang, M., Liao, H., Zhan, Y., & Shi, J. (2011). Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives. Academy of Management Journal, 54, 312-334. http://dx.doi.org/10.5465/AMJ.2011.60263093
    • (2011) Academy of Management Journal , vol.54 , pp. 312-334
    • Wang, M.1    Liao, H.2    Zhan, Y.3    Shi, J.4
  • 64
    • 0024023344 scopus 로고
    • Development and validation of brief measures of positive and negative affect: The PANAS scales
    • Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54, 1063-1070. http://dx.doi.org/10.1037/0022-3514.54.6.1063
    • (1988) Journal of Personality and Social Psychology , vol.54 , pp. 1063-1070
    • Watson, D.1    Clark, L.A.2    Tellegen, A.3
  • 65
    • 84863443593 scopus 로고    scopus 로고
    • Abusive supervision and LMX: Leaders' emotional intelligence as antecedent variable and trust as consequence variable
    • Xiaqi, D., Kun, T., Chongsen, Y., & Sufang, G. (2012). Abusive supervision and LMX: Leaders' emotional intelligence as antecedent variable and trust as consequence variable. Chinese Management Studies, 6, 257-270. http://dx.doi.org/10.1108/17506141211236695
    • (2012) Chinese Management Studies , vol.6 , pp. 257-270
    • Xiaqi, D.1    Kun, T.2    Chongsen, Y.3    Sufang, G.4
  • 66
    • 84899545999 scopus 로고    scopus 로고
    • Ego depletion and its paradoxical effect on ethical decision making
    • Yam, K. C., Chen, X. P., & Reynolds, S. (2014). Ego depletion and its paradoxical effect on ethical decision making. Organizational Behavior and Human Decision Processes, 124, 204-214. http://dx.doi.org/10.1016/j.obhdp.2014.03.008
    • (2014) Organizational Behavior and Human Decision Processes , vol.124 , pp. 204-214
    • Yam, K.C.1    Chen, X.P.2    Reynolds, S.3
  • 67
    • 84925821482 scopus 로고    scopus 로고
    • Morning employees are perceived as better employees: Employees' start times influence supervisor performance ratings
    • Yam, K. C., Fehr, R., & Barnes, C. M. (2014). Morning employees are perceived as better employees: Employees' start times influence supervisor performance ratings. Journal of Applied Psychology, 99, 1288-1299. http://dx.doi.org/10.1037/a0037109
    • (2014) Journal of Applied Psychology , vol.99 , pp. 1288-1299
    • Yam, K.C.1    Fehr, R.2    Barnes, C.M.3
  • 68
    • 84909579461 scopus 로고    scopus 로고
    • The hungry thief:Physiological deprivation and its effects on unethical conduct
    • Yam, K. C., Reynolds, S. J., & Hirsh, J. (2014). The hungry thief:Physiological deprivation and its effects on unethical conduct. Organizational Behavior and Human Decision Processes, 125, 123-133. http://dx.doi.org/10.1016/j.obhdp.2014.07.002
    • (2014) Organizational Behavior and Human Decision Processes , vol.125 , pp. 123-133
    • Yam, K.C.1    Reynolds, S.J.2    Hirsh, J.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.