Perceived organizational support and affective organizational commitment: Moderating influence of perceived organizational competence

Journal of Organizational Behavior

Volumn 37, Issue 4, 2016, Pages 558-583

  Kim, Kyoung Yong ^a   Eisenberger, Robert ^b   Baik, Kibok ^c  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^b UNIVERSITY OF HOUSTON   (United States)

^c Kookmin University   (South Korea)

Author keywords

Job performance; Leadership behaviors; Organizational commitment; Organizational competence; Perceived organizational support

Indexed keywords

EID: 84954140627     PISSN: 08943796     EISSN: 10991379     Source Type: Journal    
DOI: 10.1002/job.2081     Document Type: Article

References (101)

1. Aaker, J. L., Garbinsky, E. N., & Vohs, K. D. (2012). Cultivating admiration in brands: Warmth, competence, and landing in the "golden quadrant". Journal of Consumer Psychology, 22, 191-194. 10.1016/j.jcps.2011.11.012.
2. Aaker, J., Vohs, K. D., & Mogilner, C. (2010). Nonprofits are seen as warm and for-profits as competent: Firm stereotypes matter. Journal of Consumer Research, 37, 224-237. 10.1086/651566.
3. Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance, and normative commitment to the organization. Journal of Occupational Psychology, 63, 1-18. 10.1111/j.2044-8325.1990.tb00506.x.
4. Armeli, S., Eisenberger, R., Fasolo, P., & Lynch, P. (1998). Perceived organizational support and police performance: The moderating influence of socioemotional needs. Journal of Applied Psychology, 83, 288-297. 10.1037/0021-9010.83.2.288.
5. Armstrong-Stassen, M., & Schlosser, F. (2010). When hospitals provide HR practices tailored to older nurses, will older nurses stay? It may depend on their supervisor. Human Resource Management Journal, 20, 375-390. 10.1111/j.1748-8583.2010.00143.x.
6. Aubé, C., Rousseau, V., & Morin, E. M. (2007). Perceived organizational support and organizational commitment: The moderating effect of locus of control and work autonomy. Journal of Managerial Psychology, 22, 479-495. 10.1108/02683940710757209.
7. Bambacas, M., & Bordia, P. (2009). Predicting different commitment components: The relative effects of how career development HRM practices are perceived. Journal of Management and Organization, 15, 224-240.
8. Bass, B. M. (1990). Bass and Stogdill's handbook of leadership. New York: Free Press.
9. Baumeister, R. F., & Leary, M. R. (1995). The need to belong: Desire for interpersonal attachments as a fundamental human motivation. Psychological Bulletin, 117, 497-529. 10.1037/0033-2909.117.3.497.
10. Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88, 588-606. 10.1037/0033-2909.88.3.588.
11. Bishop, J. W., Scott, K. D., & Burroughs, S. M. (2000). Support, commitment, and employee outcomes in a team environment. Journal of Management, 26, 1113-1132. 10.1177/014920630002600603.
12. Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.
13. Brislin, R. W. (1980). Translation and content analysis of oral and written material. In Triandis, H. C., & Berry, J. W. (Eds.), Handbook of cross-cultural psychology (Vol. 2, pp. 349-444). Boston, MA: Allyn & Bacon.
14. Buchanan, B. (1974). Building organizational commitment: The socialization of managers in work organizations. Administrative Science Quarterly, 533-546. 10.2307/2391809.
15. Byrne, Z., Pitts, V., Chiaburu, D., & Steiner, Z. (2011). Managerial trustworthiness and social exchange with the organization. Journal of Managerial Psychology, 26, 108-122. 10.1108/02683941111102155.
16. Cascio, W. F. (1991). Costing human resources: The financial impact of behavior in organizations. Boston, MA: PWS Publishing Company.
17. Casimir, G., Ng, Y. K., Wang, Y. K., & Ooi, G. (2014). The relationships amongst leader-member exchange, perceived organizational support, affective commitment, and in-role performance: A social-exchange perspective. Leadership & Organization Development Journal, 35, 366-385. 10.1108/LODJ-04-2012-0054.
18. Chang, E. (2006). Individual pay for performance and commitment HR practices in South Korea. Journal of World Business, 41, 368-381. 10.1016/j.jwb.2006.01.005.
19. Colquitt, J. A., & Rodell, J. B. (2011). Justice, trust, and trustworthiness: A longitudinal analysis integrating three theoretical perspectives. Academy of Management Journal, 54, 1183-1206. 10.5465/amj.2007.0572.
20. Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007). Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92, 909-927. 10.1037/0021-9010.92.4.909.
21. Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31, 874-900. 10.1177/0149206305279602.
22. Cuddy, A. J. C., Fiske, S. T., Kwan, V. S. Y., Glick, P., Demoulin, S., Leyens, J., ... Ziegler, R. (2009). Stereotype content model across cultures: Towards universal similarities and some differences. British Journal of Social Psychology, 48, 1-33. doi:10.1348/014466608X314935
23. Cuddy, A. J., Glick, P., & Beninger, A. (2011). The dynamics of warmth and competence judgments, and their outcomes in organizations. Research in Organizational Behavior, 31, 73-98. 10.1016/j.riob.2011.10.004.
24. DeRue, D. S., Nahrgang, J. D., Wellman, N. E. D., & Humphrey, S. E. (2011). Trait and behavioral theories of leadership: An integration and meta-analytic test of their relative validity. Personnel Psychology, 64, 7-52. 10.1111/j.1744-6570.2010.01201.x.
25. Edwards, J. R., & Lambert, L. S. (2007). Methods for integrating moderation and mediation: A general analytical framework using moderated path analysis. Psychological Methods, 12, 1-22. 10.1037/1082-989X.12.1.1.
26. Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82, 812-820. 10.1037/0021-9010.82.5.812.
27. Eisenberger, R., & Stinglhamber, F. (2011). Perceived organizational support: Fostering enthusiastic and productive employees. Washington, DC: American Psychological Association. doi:10.1037/12318-000
28. Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of Applied Psychology, 86, 42-51. 10.1037/0021-9010.86.1.42.
29. Eisenberger, R., Aselage, J., Sucharski, I. L., & Jones, J. R. (2004). Perceived organizational support. In Coyle-Shapiro, J., Shore, L., Taylor, S., & Tetrick, L. (Eds.), The employment relationship: Examining psychological and contextual perspectives (pp. 207-225). New York, NY: Oxford University Press.
30. Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71, 500-507. 10.1037/0021-9010.71.3.500.
31. Eisenberger, R., Karagonlar, G., Stinglhamber, F., Neves, P., Becker, T. E., Gonzalez-Morales, M. G., et al. (2010). Leader-member exchange and affective organizational commitment: The contribution of supervisor's organizational embodiment. Journal of Applied Psychology, 95, 1085-1103. 10.1037/a0020858.
32. Eisenberger, R., Rhoades, L., & Cameron, J. (1999). Does pay for performance increase or decrease perceived self-determination and intrinsic motivation? Journal of Personality and Social Psychology, 77, 1026-1040. 10.1037/0022-3514.77.5.1026.
33. Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87, 565-573. 10.1037/0021-9010.87.3.565.
34. Fiske, S. T. (1998). Stereotyping, prejudice, and discrimination. In Gilbert, D. T., Fiske, S. T., & Lindzey, G. (Eds.), The handbook of social psychology (4th ed., Vol. 2, pp. 357-411). New York, NY: McGraw-Hill.
35. Fiske, S. T., Cuddy, A. J. C., & Glick, P. (2006). Universal dimensions of social cognition: Warmth and competence. Trends in Cognitive Sciences, 11, 77-83. 10.1016/j.tics.2006.11.005.
36. Fiske, S. T., Cuddy, A. J. C., Glick, P., & Xu, J. (2002). A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. Journal of Personality and Social Psychology, 82, 878-902. 10.1037/0022-3514.82.6.878.
37. Fleishman, E. A. (1973). Twenty years of consideration and structure. In Fleishman, E. A., & Hunt, J. G. (Eds.), Current developments in the study of leadership (pp. 1-40). Carbondale, IL: Southern Illinois University Press.
38. Fleishman, E. A., & Salter, J. A. (1963). Relationship between the leader's behavior and his empathy toward subordinates. Journal of Industrial Psychology, 1, 79-84.
39. Foa, U. G., & Foa, E. B. (1974). Societal structures of the mind. Oxford, England: Charles C Thomas.
40. Gao, Y., & Mattila, A. S. (2014). Improving consumer satisfaction in green hotels: The roles of perceived warmth, perceived competence, and CSR motive. International Journal of Hospitality Management, 42, 20-31. 10.1016/j.ijhm.2014.06.003.
41. George, J. M., & Brief, A. P. (1992). Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112, 310-329. 10.1037/0033-2909.112.2.310.
42. Gillespie, N., & Dietz, G. (2009). Trust repair after an organization-level failure. Academy of Management Review, 34, 127-145. 10.5465/AMR.2009.35713319.
43. Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25, 161-178.
44. Hayes, A. F. (2012). PROCESS: A versatile computational tool for observed variable mediation, moderation, and conditional process modeling [White paper]. Retrieved from http://www.afhayes.com/public/process2012.pdf
45. Hill, C. A. (1987). Affiliation motivation: People who need people ... but in different ways. Journal of Personality and Social Psychology, 52, 1008-1018. 10.1037/0022-3514.52.5.1008.
46. Hofstede, G. (1984). Culture's consequences: International differences in work-related values (Vol. 5). Newbury Park, CA: Sage.
47. House, R. J. (1977). A 1976 theory of charismatic leadership. In Hunt, J. G., & Larson, L. L. (Eds.), Leadership: The cutting edge (pp. 189-207). Carbondale, IL: Southern Illinois University Press.
48. Judge, T. A., Piccolo, R. F., & Ilies, R. (2004). The forgotten ones? The validity of consideration and initiating structure in leadership research. Journal of Applied Psychology, 89, 36-51. 10.1037/0021-9010.89.1.36.
49. Kervyn, N., Chan, E., Malone, C., Korpusik, A., & Ybarra, O. (2014). Not all disasters are equal in the public's eye: The negativity effect on warmth in brand perception. Social Cognition, 32, 256-275. 10.1521/soco.2014.32.3.256.
50. Kervyn, N., Fiske, S. T., & Malone, C. (2012). Brands as intentional agents framework: How perceived intentions and ability can map brand perception. Journal of Consumer Psychology, 22, 166-176. 10.1016/j.jcps.2011.09.006.
51. Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (in press). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management. 10.1177/0149206315575554.
52. Klein, H. J., Molloy, J. C., & Brinsfield, C. T. (2012). Reconceptualizing workplace commitment to redress a stretched construct: Revisiting assumptions and removing confounds. Academy of Management Review, 37, 130-151. 10.5465/amr.2010.0018.
53. Lambert, L. S., Tepper, B. J., Carr, J. C., Holt, D. T., & Barelka, A. J. (2012). Forgotten but not gone: An examination of fit between leader consideration and initiating structure needed and received. Journal of Applied Psychology, 97, 913-930. 10.1037/a0028970.
54. Lapierre, L. M. (2007). Supervisor trustworthiness and subordinates' willingness to provide extra-role efforts. Journal of Applied Social Psychology, 37, 272-297. 10.1111/j.0021-9029.2007.00160.x.
55. Lavelle, J. J., Rupp, D. E., & Brockner, J. (2007). Taking a multifoci approach to the study of justice, social exchange, and citizenship behavior: The target similarity model. Journal of Management, 33, 841-866. 10.1177/0149206307307635.
56. Lee, J., & Corbett, J. M. (2006). The impact of downsizing on employees' affective commitment. Journal of Managerial Psychology, 21, 176-199. 10.1108/02683940610659542.
57. Lee, J., & Peccei, R. (2007). Perceived organizational support and affective commitment: The mediating role of organization-based self-esteem in the context of job insecurity. Journal of Organizational Behavior, 28, 661-685. 10.1002/job.431.
58. Levinson, H. (1965). Reciprocation: The relationship between man and organization. Administrative Science Quarterly, 9, 370-390. 10.2307/2391032.
59. Lindell, M. K., & Whitney, D. J. (2001). Accounting for common method variance in cross-sectional research designs. Journal of Applied Psychology, 86, 114-121. 10.1037/0021-9010.86.1.114.
60. Little, T. D., Cunningham, W. A., Shahar, G., & Widaman, K. F. (2002). To parcel or not to parcel: Exploring the question, weighing the merits. Structural Equation Modeling, 9, 151-173. 10.1207/S15328007SEM0902_1.
61. Lynch, P. D., Eisenberger, R., & Armeli, S. (1999). Perceived organizational support: Inferior versus superior performance by wary employees. Journal of Applied Psychology, 84, 467-483. 10.1037/0021-9010.84.4.467.
62. Marique, G., Stinglhamber, F., Desmette, D., Caesens, G., & De Zanet, F. (2013). The relationship between perceived organizational support and affective commitment: A social identity perspective. Group & Organization Management, 38, 68-100. 10.1177/1059601112457200.
63. Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108, 171-194. 10.1037/0033-2909.108.2.171.
64. Mayer, R. C., & Davis, J. H. (1999). The effect of the performance appraisal system on trust for management: A field quasi-experiment. Journal of Applied Psychology, 84, 123-136. 10.1037/0021-9010.84.1.123.
65. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709-734. 10.5465/AMR.1995.9508080335.
66. Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1, 61-89. 10.1016/1053-4822(91)90011-Z.
67. Meyer, J. P., Becker, T. E., & Van Dick, R. (2006). Social identities and commitments at work: Toward an integrative model. Journal of Organizational Behavior, 27, 665-683. 10.1002/job.383.
68. Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace: Toward a general model. Human Resource Management Review, 11, 299-326. 10.1016/S1053-4822(00)00053-X.
69. Meyer, J. P., & Maltin, E. R. (2010). Employee commitment and well-being: A critical review, theoretical framework and research agenda. Journal of Vocational Behavior, 77, 323-337. 10.1016/j.jvb.2010.04.007.
70. Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61, 20-52. 10.1006/jvbe.2001.1842.
71. Morris, J. H., & Steers, R. M. (1980). Structural influences on organizational commitment. Journal of Vocational Behavior, 17, 50-57. 10.1016/0001-8791(80)90014-7.
72. Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). Employee-organization linkages: The psychology of commitment, absenteeism, and turnover (Vol. 153). New York: Academic Press.
73. Oldham, G. R., & Cummings, A. (1996). Employee creativity: Personal and contextual factors at work. Academy of Management Journal, 39, 607-634. 10.2307/256657.
74. Panaccio, A., & Vandenberghe, C. (2009). Perceived organizational support, organizational commitment and psychological well-being: A longitudinal study. Journal of Vocational Behavior, 75, 224-236. 10.1016/j.jvb.2009.06.002.
75. Perrow, C. (1961). Organizational prestige: Some functions and dysfunctions. American Journal of Sociology, 335-341.
76. Pituch, K. A., Stapleton, L. M., & Kang, J. Y. (2006). A comparison of single sample and bootstrap methods to assess mediation in cluster randomized trials. Multivariate Behavioral Research, 41, 367-400. 10.1207/s15327906mbr4103_5.
77. Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12, 531-544. 10.1177/014920638601200408.
78. Powell, D. M., & Meyer, J. P. (2004). Side-bet theory and the three-component model of organizational commitment. Journal of Vocational Behavior, 65, 157-177. 10.1016/S0001-8791(03)00050-2.
79. Preacher, K. J., Zyphur, M. J., & Zhang, Z. (2010). A general multilevel SEM framework for assessing multilevel mediation. Psychological Methods, 15, 209-233. 10.1037/a0020141.
80. Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87, 698-714. 10.1037/0021-9010.87.4.698.
81. Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: The contribution of perceived organizational support. Journal of Applied Psychology, 86, 825-836. 10.1037/0021-9010.86.5.825.
82. Riketta, M. (2002). Attitudinal organizational commitment and job performance: A meta-analysis. Journal of Organizational Behavior, 23, 257-266. 10.1002/job.141.
83. Sackett, P. R., & Larson, J. R. Jr. (1990). Research strategies and tactics in industrial and organizational psychology. In Dunnette, M. D., & Hough, L. M. (Eds.), Handbook of industrial and organizational psychology (2nd ed., Vol. 1, pp. 419-489). Palo Alto, CA: Consulting Psychologists Press.
84. Schaubroeck, J., Lam, S. K., & Cha, S. E. (2007). Embracing transformational leadership: Team values and the impact of leader behavior on team performance. Journal of Applied Psychology, 92(4), 1020-1030. 10.1037/0021-9010.92.4.1020.
85. Schnackenberg, A. K., & Tomlinson, E. C. (2014). Organizational transparency: A new perspective on managing trust in organization-stakeholder relationships. Journal of Management. 0149206314525202.
86. Schneider, B. (1987). The people make the place. Personnel Psychology, 40, 437-453. 10.1111/j.1744-6570.1987.tb00609.x.
87. Searle, R., Den Hartog, D. N., Weibel, A., Gillespie, N., Six, F., Hatzakis, T., et al. (2011). Trust in the employer: The role of high-involvement work practices and procedural justice in European organizations. International Journal of Human Resource Management, 22, 1069-1092. 10.1080/09585192.2011.556782.
88. Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78, 774-780. 10.1037/0021-9010.78.5.774.
89. Siemsen, E., Roth, A., & Oliveira, P. (2010). Common method bias in regression models with linear, quadratic, and interaction effects. Organizational Research Methods, 13, 456-476. 10.1177/1094428109351241.
90. Smidts, A., Pruyn, A. T. H., & Van Riel, C. B. (2001). The impact of employee communication and perceived external prestige on organizational identification. Academy of Management Journal, 44, 1051-1062. 10.2307/3069448.
91. Stogdill, R. M. (1963). Manual for the leader behavior description questionnaire: Form XII. Columbus, OH: Ohio State University Bureau of Business Research, College of Commerce and Administration.
92. Stone, A. G., Russell, R. F., & Patterson, K. (2004). Transformational versus servant leadership: A difference in leader focus. Leadership & Organization Development Journal, 25, 349-361. 10.1108/01437730410538671.
93. Tsui, A. S., Pearce, J. L., Porter, L. W., & Tripoli, A. M. (1997). Alternative approaches to the employee-organization relationship: Does investment in employees pay off? Academy of Management Journal, 40, 1089-1121. 10.2307/256928.
94. Vandenberghe, C., Bentein, K., & Stinglhamber, F. (2004). Affective commitment to the organization, supervisor, and work group: Antecedents and outcomes. Journal of Vocational Behavior, 64, 47-71. 10.1016/S0001-8791(03)00029-0.
95. Vandenberghe, C., Bentein, K., Michon, R., Chebat, J. C., Tremblay, M., & Fils, J. F. (2007). An examination of the role of perceived support and employee commitment in employee-customer encounters. Journal of Applied Psychology, 92, 1177-1187. 10.1037/0021-9010.92.4.1177.
96. Wayne, S. J., Coyle-Shapiro, J. A. M., Eisenberger, R., Liden, R. C., Rousseau, D. M., & Shore, L. M. (2009). Social influences. In Klein, H. J., Becker, T. E., & Meyer, J. P. (Eds.), Commitment in organizations: Accumulated wisdom and new directions (pp. 253-284). New York: Routledge.
97. White, R. W. (1959). Motivation reconsidered: The concept of competence. Psychological Review, 66, 297-333. 10.1037/h0040934.
98. Wojciszke, B. (1994). Multiple meanings of behavior: Construing actions in terms of competence or morality. Journal of Personality and Social Psychology, 67, 222-232. 10.1037/0022-3514.67.2.222.
99. Won, H. K. (2006). Links between personalities and leadership perceptions in problem-solving groups. The Social Science Journal, 43, 659-672. 10.1016/j.soscij.2006.08.017.
100. Yukl, G. (1999). An evaluation of conceptual weaknesses in transformational and charismatic leadership theories. Leadership Quarterly, 10, 285-305. 10.1016/S1048-9843(99)00013-2.
101. Yzerbyt, V. Y., Kervyn, N., & Judd, C. M. (2008). Compensation versus halo: The unique relations between the fundamental dimensions of social judgment. Personality and Social Psychology Bulletin, 34, 1110-1123. 10.1177/0146167208318602.