Consumer trust and distrust: Retaining paper bills in online banking

International Journal of Bank Marketing

Volumn 33, Issue 1, 2015, Pages 5-22

  McNeish, Joanne ^a  

^a RYERSON UNIVERSITY   (Canada)

Author keywords

Distrust; Online banking; Paper bills and statements; Simultaneous user; Structural assurance; Trust

Indexed keywords

EID: 84947066411     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJBM-08-2013-0088     Document Type: Article

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