Online consumer trust and live help interfaces: The effects of text-to-speech voice and three-dimensional avatars

International Journal of Human-Computer Interaction

Volumn 19, Issue 1, 2005, Pages 75-94

  Qiu, Lingyun ^a,b   Benbasat, Izak ^a  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

^b UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SERVICE REPRESENTATIVES; EMOTIONAL TRUSTS; INSTANT MESSAGING; INTERFACE DESIGNS; LABORATORY EXPERIMENTS; MULTIMEDIA TECHNOLOGIES; NON-VERBAL COMMUNICATIONS; TEXT-BASED COMMUNICATION;

COMMUNICATION; ELECTRONIC COMMERCE; INDUSTRY; MULTIMEDIA SYSTEMS; THREE DIMENSIONAL; WEBSITES;

THREE DIMENSIONAL COMPUTER GRAPHICS;

EID: 27644580722     PISSN: 10447318     EISSN: None     Source Type: Journal    
DOI: 10.1207/s15327590ijhc1901_6     Document Type: Article

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