메뉴 건너뛰기




Volumn 29, Issue 6, 2014, Pages 487-498

Evaluating supply chain relationship Quality, Organisational resources, technological innovation and enterprise performance in the Palm oil processing sector in Asia

Author keywords

Business performance; Relationship quality; Resource based view (RBV); Resources; Supply chain Relationship; Technological innovation

Indexed keywords


EID: 84926466882     PISSN: 08858624     EISSN: None     Source Type: Journal    
DOI: 10.1108/JBIM-07-2013-0147     Document Type: Article
Times cited : (16)

References (104)
  • 1
    • 58149359225 scopus 로고    scopus 로고
    • What are dynamic capabilities and are they a useful construct in strategic management
    • Ambrosini, V. and Bowman, C. (2009), “What are dynamic capabilities and are they a useful construct in strategic management”, International Journal of Management Review, Vol. 11 No. 1, pp. 29-49.
    • (2009) International Journal of Management Review , vol.11 , Issue.1 , pp. 29-49
    • Ambrosini, V.1    Bowman, C.2
  • 2
    • 67650241911 scopus 로고    scopus 로고
    • Building intangible resources: The stickiness of reputation
    • Ang, S.H. and Wight, A.M. (2009), “Building intangible resources: The stickiness of reputation”, Corp Reputation Review, Vol. 12 No. 1, pp. 21-32.
    • (2009) Corp Reputation Review , vol.12 , Issue.1 , pp. 21-32
    • Ang, S.H.1    Wight, A.M.2
  • 3
    • 29044432277 scopus 로고    scopus 로고
    • Harvard Business Review, December
    • Aron, R. and Singh, J.V. (2005), “Getting offshoring right”, Harvard Business Review, December, pp. 135-143.
    • (2005) Getting Offshoring Right , pp. 135-143
    • Aron, R.1    Singh, J.V.2
  • 4
    • 0011653433 scopus 로고    scopus 로고
    • Strategic performance measurement and incentive compensation
    • Atkinson, A. (1998), “Strategic performance measurement and incentive compensation”, European Management Journal, Vol. 16 No. 5, pp. 552-561.
    • (1998) European Management Journal , vol.16 , Issue.5 , pp. 552-561
    • Atkinson, A.1
  • 5
    • 85002595077 scopus 로고    scopus 로고
    • The role of resources in achieving target competitive positions
    • Attia, S.T. and Hooley, G. (2007), “The role of resources in achieving target competitive positions”, Journal of Strategic Marketing, Vol. 15 No. 2, pp. 91-119.
    • (2007) Journal of Strategic Marketing , vol.15 , Issue.2 , pp. 91-119
    • Attia, S.T.1    Hooley, G.2
  • 6
    • 23044525654 scopus 로고    scopus 로고
    • Outsourcing information systems: Drawing lessons from a banking case study
    • Baldwin, L.P., Irani, Z. and Love, P.E.D. (2001), “Outsourcing information systems: Drawing lessons from a banking case study”, European Journal of Information Systems, Vol. 10 No. 1, pp. 15-24.
    • (2001) European Journal of Information Systems , vol.10 , Issue.1 , pp. 15-24
    • Baldwin, L.P.1    Irani, Z.2    Love, P.3
  • 7
    • 0035529259 scopus 로고    scopus 로고
    • Is the resource based view a useful perspective for strategic management research? Yes
    • Barney, J.B. (2001), “Is the resource based view a useful perspective for strategic management research? Yes”, Academy of Management Review, Vol. 26 No. 1, pp. 41-56.
    • (2001) Academy of Management Review , vol.26 , Issue.1 , pp. 41-56
    • Barney, J.B.1
  • 8
    • 0011993351 scopus 로고    scopus 로고
    • The resource-based view: Origins and implications
    • in Hitt, M.A., Freeman, R.E. and Harrisson, J.S. (Eds), Oxford
    • Barney, J.B. and Arikan, A. (2001), “The resource-based view: Origins and implications”, in Hitt, M.A., Freeman, R.E. and Harrisson, J.S. (Eds), The Blackwell Handbook of Strategic Management, Oxford, pp. 124-188.
    • (2001) The Blackwell Handbook of Strategic Management , pp. 124-188
    • Barney, J.B.1    Arikan, A.2
  • 10
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
    • Baron, R.M. and Kenny, D.A. (1986), “The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations”, Journal of Personality and Social Psychology, Vol. 51 No. 6, pp. 1173-1182.
    • (1986) Journal of Personality and Social Psychology , vol.51 , Issue.6 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 12
    • 1442327301 scopus 로고    scopus 로고
    • Lean or agile: A solution for supply chain management in the textiles and clothing industry?
    • Bruce, M., Daly, L. and Towers, N. (2004), “Lean or agile: A solution for supply chain management in the textiles and clothing industry?”, International Journal of Operations and Production Management, Vol. 24 No. 2, pp. 151-170.
    • (2004) International Journal of Operations and Production Management , vol.24 , Issue.2 , pp. 151-170
    • Bruce, M.1    Daly, L.2    Towers, N.3
  • 13
  • 14
    • 70350357172 scopus 로고    scopus 로고
    • Does participatory decision-making in top management teams enhance decision effectiveness and firm performance?
    • Carmeli, A., Sheaffer, Z. and Halevi, M.Y. (2009), “Does participatory decision-making in top management teams enhance decision effectiveness and firm performance?”, Personnel Review, Vol. 38 No. 6, pp. 696-714.
    • (2009) Personnel Review , vol.38 , Issue.6 , pp. 696-714
    • Carmeli, A.1    Sheaffer, Z.2    Halevi, M.Y.3
  • 15
    • 84986065191 scopus 로고    scopus 로고
    • Corporate reputation: Concept and measurement
    • Caruana, A. (1997), “Corporate reputation: Concept and measurement”, Journal of Product and Brand Management, Vol. 6 No. 2, pp. 109-118.
    • (1997) Journal of Product and Brand Management , vol.6 , Issue.2 , pp. 109-118
    • Caruana, A.1
  • 16
    • 0442264213 scopus 로고
    • Marketing strategy-performance relationship: An investigation of the empirical link in export
    • Cavusgil, S.T. and Zou, S. (1994), “Marketing strategy-performance relationship: An investigation of the empirical link in export”, Journal of Marketing, Vol. 58 No. 1, pp. 1-21.
    • (1994) Journal of Marketing , vol.58 , Issue.1 , pp. 1-21
    • Cavusgil, S.T.1    Zou, S.2
  • 17
    • 84866360715 scopus 로고    scopus 로고
    • An economic perspective of oil extraction rate in the oil palm industry of Malaysia
    • Chang, L.C., Rahim, A.A. and Zainon, B. (2003), “An economic perspective of oil extraction rate in the oil palm industry of Malaysia”, Oil Palm Industry Economic Journal, Vol. 3 No. 1, pp. 25-31.
    • (2003) Oil Palm Industry Economic Journal , vol.3 , Issue.1 , pp. 25-31
    • Chang, L.C.1    Rahim, A.A.2    Zainon, B.3
  • 18
    • 76849109331 scopus 로고    scopus 로고
    • From the editors: Common method variance in international business research
    • Chang, S.J., van Witteloostuijn, A. and Eden, L. (2010), “From the editors: Common method variance in international business research”, Journal of International Business Studies, Vol. 41 No. 2, pp. 178-184.
    • (2010) Journal of International Business Studies , vol.41 , Issue.2 , pp. 178-184
    • Chang, S.J.1    Van Witteloostuijn, A.2    Eden, L.3
  • 19
    • 56849093402 scopus 로고    scopus 로고
    • The strategic role of human resource development in managing core competencies
    • Clardy, A. (2008), “The strategic role of human resource development in managing core competencies”, Human Resource Development International, Vol. 11 No. 2, pp. 183-197.
    • (2008) Human Resource Development International , vol.11 , Issue.2 , pp. 183-197
    • Clardy, A.1
  • 20
    • 0012910810 scopus 로고    scopus 로고
    • Managerial perceptions of marketing performance: Efficiency, adaptability, effectiveness and satisfaction
    • Clark, B.H. (2000), “Managerial perceptions of marketing performance: Efficiency, adaptability, effectiveness and satisfaction”, Journal of Strategic Marketing, Vol. 8 No. 1, pp. 3-25.
    • (2000) Journal of Strategic Marketing , vol.8 , Issue.1 , pp. 3-25
    • Clark, B.H.1
  • 22
    • 0003056894 scopus 로고
    • Relationship quality in services selling: An interpersonal influence perspective
    • Crosby, L.A., Evans, K.R. and Cowles, D. (1990), “Relationship quality in services selling: An interpersonal influence perspective”, The Journal of Marketing, Vol. 54 No. 3, pp. 68-81.
    • (1990) The Journal of Marketing , vol.54 , Issue.3 , pp. 68-81
    • Crosby, L.A.1    Evans, K.R.2    Cowles, D.3
  • 23
    • 0035480086 scopus 로고    scopus 로고
    • Process-technology fit and its implications for manufacturing performance
    • Das, A. and Narasimhan, R. (2001), “Process-technology fit and its implications for manufacturing performance”, Journal of Operations Management, Vol. 19 No. 5, pp. 521-540.
    • (2001) Journal of Operations Management , vol.19 , Issue.5 , pp. 521-540
    • Das, A.1    Narasimhan, R.2
  • 24
    • 0030305470 scopus 로고    scopus 로고
    • Modes of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions
    • Delery, J.E. and Doty, D.H. (1996), “Modes of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions”, The Academy of Management Journal, Vol. 39 No. 4, pp. 802-835.
    • (1996) The Academy of Management Journal , vol.39 , Issue.4 , pp. 802-835
    • Delery, J.E.1    Doty, D.H.2
  • 25
    • 18144374898 scopus 로고    scopus 로고
    • Offshore outsourcing: Implications for international business and strategic management theory and practice
    • Doh, J.P. (2005), “Offshore outsourcing: Implications for international business and strategic management theory and practice”, Journal of Management Studies, Vol. 42 No. 3, pp. 695-704.
    • (2005) Journal of Management Studies , vol.42 , Issue.3 , pp. 695-704
    • Doh, J.P.1
  • 26
    • 0001548448 scopus 로고    scopus 로고
    • Common methods bias: Does common methods variance really bias results?
    • Doty, D.H. and Glick, W.H. (1998), “Common methods bias: Does common methods variance really bias results?”, Organizational Research Methods, Vol. 1 No. 4, pp. 374-406.
    • (1998) Organizational Research Methods , vol.1 , Issue.4 , pp. 374-406
    • Doty, D.H.1    Glick, W.H.2
  • 28
    • 0344343114 scopus 로고    scopus 로고
    • A resource-based analysis of sustainable competitive advantage in a global environment
    • Fahy, J. (2002), “A resource-based analysis of sustainable competitive advantage in a global environment”, International Business Review, Vol. 11 No. 1, pp. 57-77.
    • (2002) International Business Review , vol.11 , Issue.1 , pp. 57-77
    • Fahy, J.1
  • 29
    • 0001512464 scopus 로고    scopus 로고
    • Toward a social context theory of human resource managementorganizational effectiveness relationship
    • Ferris, G.R., Berkson, H.M., Kaplan, D.M., Harrell-Cook, G. and Frink, D.D. (1998), “Toward a social context theory of human resource managementorganizational effectiveness relationship”, Human Resource Management Review, Vol. 8 No. 3, pp. 235-264.
    • (1998) Human Resource Management Review , vol.8 , Issue.3 , pp. 235-264
    • Ferris, G.R.1    Berkson, H.M.2    Kaplan, D.M.3    Harrell-Cook, G.4    Frink, D.D.5
  • 31
    • 37549058738 scopus 로고    scopus 로고
    • Firm factors, industry structure and performance variation: New empirical evidence to a classic debate
    • Galbreath, J. and Galvin, P. (2008), “Firm factors, industry structure and performance variation: New empirical evidence to a classic debate”, Journal of Business Research, Vol. 61 No. 2, pp. 109-117.
    • (2008) Journal of Business Research , vol.61 , Issue.2 , pp. 109-117
    • Galbreath, J.1    Galvin, P.2
  • 32
    • 35148813594 scopus 로고    scopus 로고
    • Performance measurement of supplier relationships
    • Giannakis, M. (2007), “Performance measurement of supplier relationships”, Supply Chain Management: An International Journal, Vol. 12 No. 6, pp. 400-411.
    • (2007) Supply Chain Management: An International Journal , vol.12 , Issue.6 , pp. 400-411
    • Giannakis, M.1
  • 33
    • 80052638057 scopus 로고    scopus 로고
    • Management of service supply chains with a service-oriented reference model: The case of management consulting
    • Giannakis, M. (2011), “Management of service supply chains with a service-oriented reference model: The case of management consulting”, Supply Chain Management: An International Journal, Vol. 16 No. 5. pp. 346-361.
    • (2011) Supply Chain Management: An International Journal , vol.16 , Issue.5 , pp. 346-361
    • Giannakis, M.1
  • 34
    • 21344466828 scopus 로고    scopus 로고
    • Corporate reputation management: Living the brand
    • Gotsi, M. and Wilson, A. (2001), “Corporate reputation management: Living the brand”, Management Decision, Vol. 39 No. 2, pp. 99-104.
    • (2001) Management Decision , vol.39 , Issue.2 , pp. 99-104
    • Gotsi, M.1    Wilson, A.2
  • 35
    • 84961559624 scopus 로고    scopus 로고
    • The moderator effect of supplier management on the relationship between supplier selection and manufacturing flexibility
    • Gupta, O.K., Jantan, M. and Ndubisi, N.O. (2005), “The moderator effect of supplier management on the relationship between supplier selection and manufacturing flexibility”, International Journal of Services Operations Management, Vol. 1 No. 2, pp. 147-167.
    • (2005) International Journal of Services Operations Management , vol.1 , Issue.2 , pp. 147-167
    • Gupta, O.K.1    Jantan, M.2    Ndubisi, N.O.3
  • 36
    • 84989103838 scopus 로고
    • A framework linking intangible resources and capabiliites to sustainable competitive advantage
    • Hall, R. (1993), “A framework linking intangible resources and capabiliites to sustainable competitive advantage”, Strategic Management Journal, Vol. 14 No. 8, pp. 607-618.
    • (1993) Strategic Management Journal , vol.14 , Issue.8 , pp. 607-618
    • Hall, R.1
  • 37
    • 0037678806 scopus 로고    scopus 로고
    • The relationship between technology and performance: A meta-analysis of technology models
    • Heine, M.L., Grover, V. and Malhotra, N.K. (2003), “The relationship between technology and performance: A meta-analysis of technology models”, Omega, Vol. 31 No. 3, pp. 189-204.
    • (2003) Omega , vol.31 , Issue.3 , pp. 189-204
    • Heine, M.L.1    Grover, V.2    Malhotra, N.K.3
  • 38
    • 0005683440 scopus 로고    scopus 로고
    • Competitive positioning and the resource-based view of the firm
    • Hooley, G., Broderick, A. and Moller, K. (1998), “Competitive positioning and the resource-based view of the firm”, Journal of Strategic Marketing, Vol. 6 No. 2, pp. 97-115.
    • (1998) Journal of Strategic Marketing , vol.6 , Issue.2 , pp. 97-115
    • Hooley, G.1    Broderick, A.2    Moller, K.3
  • 39
    • 33745401954 scopus 로고    scopus 로고
    • Conceptualization and measurement of relationship quality: Linking relationship quality to actual sales and recommendation intention
    • Huntley, J.K. (2006), “Conceptualization and measurement of relationship quality: Linking relationship quality to actual sales and recommendation intention”, Industrial Marketing Management, Vol. 35 No. 6, pp. 703-714.
    • (2006) Industrial Marketing Management , vol.35 , Issue.6 , pp. 703-714
    • Huntley, J.K.1
  • 41
    • 23044527710 scopus 로고    scopus 로고
    • Transforming failure into success through organizational learning: An analysis of a Manufacturing Information System
    • Irani, Z., Sharif, A.M. and Love, P.E.D. (2001), “Transforming failure into success through organizational learning: An analysis of a Manufacturing Information System”, European Journal of Information Systems, Vol. 10 No. 1, pp. 55-66.
    • (2001) European Journal of Information Systems , vol.10 , Issue.1 , pp. 55-66
    • Irani, Z.1    Sharif, A.M.2    Love, P.3
  • 43
    • 22444452646 scopus 로고    scopus 로고
    • Strategic integration in industrial distribution channels: Managing the inter-firm relationship as strategic asset
    • Johnson, J.L. (1999), “Strategic integration in industrial distribution channels: Managing the inter-firm relationship as strategic asset”, Journal of the Academy of Marketing Science, Vol. 27 No. 1, pp. 4-18.
    • (1999) Journal of the Academy of Marketing Science , vol.27 , Issue.1 , pp. 4-18
    • Johnson, J.L.1
  • 44
    • 33847049935 scopus 로고    scopus 로고
    • Brands and branding: Research findings and future priorities
    • Keller, K.L. and Lehmann, D.R. (2006), “Brands and branding: Research findings and future priorities”, Marketing Science, Vol. 25 No. 6, pp. 740-759.
    • (2006) Marketing Science , vol.25 , Issue.6 , pp. 740-759
    • Keller, K.L.1    Lehmann, D.R.2
  • 45
    • 73949142360 scopus 로고    scopus 로고
    • The resource-based view: A review and assessment of its critiques
    • Kraaijenbrink, J., Spender, J.C. and Groen, A.J. (2010), “The resource-based view: A review and assessment of its critiques”, Journal of Management, Vol. 36 No. 1, pp. 349-372.
    • (2010) Journal of Management , vol.36 , Issue.1 , pp. 349-372
    • Kraaijenbrink, J.1    Spender, J.C.2    Groen, A.J.3
  • 46
    • 1542740640 scopus 로고
    • Human resource systems and sustained competitive advantage: A competency-based perspective
    • Lado, A.A. and Wilson, M.C. (1994), “Human resource systems and sustained competitive advantage: A competency-based perspective”, Academy of Management Review, Vol. 19 No. 4, pp. 699-727.
    • (1994) Academy of Management Review , vol.19 , Issue.4 , pp. 699-727
    • Lado, A.A.1    Wilson, M.C.2
  • 48
    • 84991904404 scopus 로고    scopus 로고
    • Accounting for common method variance in cross-sectional research designs
    • Lindell, M.K. and Whitney, D.J. (2001), “Accounting for common method variance in cross-sectional research designs”, Journal of Applied Psychology, Vol. 86 No. 1, pp. 114-121.
    • (2001) Journal of Applied Psychology , vol.86 , Issue.1 , pp. 114-121
    • Lindell, M.K.1    Whitney, D.J.2
  • 49
    • 47349130041 scopus 로고    scopus 로고
    • The role of a ldquomakerdquo or internal human resource management system in Spanish manufacturing companies: Empirical evidence
    • Lytras, M.D. and Ordóñez de Pablos, P. (2008), “The role of a ldquomakerdquo or internal human resource management system in Spanish manufacturing companies: Empirical evidence”, Human Factors and Ergonomics in Manufacturing, Vol. 18 No. 4, pp. 464-479.
    • (2008) Human Factors and Ergonomics in Manufacturing , vol.18 , Issue.4 , pp. 464-479
    • Lytras, M.D.1    Ordóñez De Pablos, P.2
  • 51
    • 33845547851 scopus 로고    scopus 로고
    • Common method variance in IS research: A comparison of alternative approaches and a reanalysis of past research
    • Malhotra, N.K., Kim, S.S. and Patil, A. (2006), “Common method variance in IS research: A comparison of alternative approaches and a reanalysis of past research”, Management Science, Vol. 52 No. 12, 1865-1883.
    • (2006) Management Science , vol.52 , Issue.12 , pp. 1865-1883
    • Malhotra, N.K.1    Kim, S.S.2    Patil, A.3
  • 52
    • 0041370221 scopus 로고    scopus 로고
    • The effect of relationship dimensions on interpersonal and interorganizational commitment in organizations conducting business between Australia and China
    • Mavondo, F.T. and Rodrigo, E.M. (2001), “The effect of relationship dimensions on interpersonal and interorganizational commitment in organizations conducting business between Australia and China”, Journal of Business Research, Vol. 52 No. 2, pp. 111-121.
    • (2001) Journal of Business Research , vol.52 , Issue.2 , pp. 111-121
    • Mavondo, F.T.1    Rodrigo, E.M.2
  • 53
    • 67650214862 scopus 로고    scopus 로고
    • The effects of charity reputation on charitable giving
    • Meijer, M.M. (2009), “The effects of charity reputation on charitable giving”, Corporate Reputation Review, Vol. 12 No. 1, pp. 33-42.
    • (2009) Corporate Reputation Review , vol.12 , Issue.1 , pp. 33-42
    • Meijer, M.M.1
  • 54
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.M. and Hunt, S.D. (1994), “The commitment-trust theory of relationship marketing”, Journal of Marketing, Vol. 58 No. 3, pp. 20-38.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 55
    • 84926495571 scopus 로고    scopus 로고
    • Malaysian Oil Palm Statistics 2008
    • Ministry of Plantation Industries and Commodities
    • Malaysian Palm Oil Board (2009), Malaysian Oil Palm Statistics 2008, Malaysian Palm Oil Board, Ministry of Plantation Industries and Commodities.
    • (2009) Malaysian Palm Oil Board
    • Malaysian Palm Oil Board1
  • 56
    • 79952490754 scopus 로고    scopus 로고
    • Entrepreneurship: Its relationship with market orientation and learning orientation and as antecedents to innovation and customer value
    • Nasution, H.N., Mavondo, F.T., Matanda, M.J. and Ndubisi, N.O. (2011), “Entrepreneurship: Its relationship with market orientation and learning orientation and as antecedents to innovation and customer value”, Industrial Marketing Management, Vol. 40 No. 3, pp. 336-345.
    • (2011) Industrial Marketing Management , vol.40 , Issue.3 , pp. 336-345
    • Nasution, H.N.1    Mavondo, F.T.2    Matanda, M.J.3    Ndubisi, N.O.4
  • 57
    • 34548688729 scopus 로고    scopus 로고
    • Relationship quality antecedents: The Malaysian retail banking perspective
    • Ndubisi, N.O. (2007), “Relationship quality antecedents: The Malaysian retail banking perspective”, The International Journal of Quality and Reliability Management, Vol. 24 No. 8, pp. 829-845.
    • (2007) The International Journal of Quality and Reliability Management , vol.24 , Issue.8 , pp. 829-845
    • Ndubisi, N.O.1
  • 58
    • 79251508697 scopus 로고    scopus 로고
    • Conflict handling, trust and commitment in outsourcing relationship: A Chinese and Indian Study
    • Ndubisi, N.O. (2011), “Conflict handling, trust and commitment in outsourcing relationship: A Chinese and Indian Study”, Industrial Marketing Management, Vol. 40 No. 1, pp. 109-117.
    • (2011) Industrial Marketing Management , vol.40 , Issue.1 , pp. 109-117
    • Ndubisi, N.O.1
  • 59
    • 84870704494 scopus 로고    scopus 로고
    • Role of gender in conflict handling in the context of outsourcing service marketing
    • Ndubisi, N.O. (2013), “Role of gender in conflict handling in the context of outsourcing service marketing”, Psychology and Marketing, Vol. 30 No. 1, pp. 26-35.
    • (2013) Psychology and Marketing , vol.30 , Issue.1 , pp. 26-35
    • Ndubisi, N.O.1
  • 61
    • 33846407218 scopus 로고    scopus 로고
    • Empirical research on the resource-based view of the firm: An assessment and suggestions for future research
    • Newbert, S.L. (2007), “Empirical research on the resource-based view of the firm: An assessment and suggestions for future research”, Strategic Management Journal, Vol. 28 No. 2, pp. 121-146.
    • (2007) Strategic Management Journal , vol.28 , Issue.2 , pp. 121-146
    • Newbert, S.L.1
  • 62
    • 70349305984 scopus 로고    scopus 로고
    • Marketing Science Institute, Cambridge, MA
    • Palmatier, R.W. (2008), Relationship Marketing, Marketing Science Institute, Cambridge, MA.
    • (2008) Relationship Marketing
    • Palmatier, R.W.1
  • 63
    • 33750824287 scopus 로고    scopus 로고
    • Factors influencing the effectiveness of relationship marketing: A meta-analysis
    • Palmatier, R.W., Dant, R.P., Grewal, D. and Evans, K.R. (2006), “Factors influencing the effectiveness of relationship marketing: A meta-analysis”, Journal of Marketing, Vol. 70 No. 4, pp. 136-153.
    • (2006) Journal of Marketing , vol.70 , Issue.4 , pp. 136-153
    • Palmatier, R.W.1    Dant, R.P.2    Grewal, D.3    Evans, K.R.4
  • 64
    • 34548137721 scopus 로고    scopus 로고
    • Use of relationship marketing programs in building customer salesperson and customer firm relationships: Differential influences on financial outcomes
    • Palmatier, R.W., Scheer, L.K., Houston, M.B., Evans, K.R. and Gopalakrishna, S. (2007), “Use of relationship marketing programs in building customer salesperson and customer firm relationships: Differential influences on financial outcomes”, International Journal of Research in Marketing, Vol. 24 No. 3, pp. 210-223.
    • (2007) International Journal of Research in Marketing , vol.24 , Issue.3 , pp. 210-223
    • Palmatier, R.W.1    Scheer, L.K.2    Houston, M.B.3    Evans, K.R.4    Gopalakrishna, S.5
  • 65
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y. and Podsakoff, N.P. (2003), “Common method biases in behavioral research: A critical review of the literature and recommended remedies”, Journal of Applied Psychology, Vol. 88 No. 5, pp. 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, P.M.1    Mackenzie, S.B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 68
    • 0347528597 scopus 로고    scopus 로고
    • Capabilities, business processes, and competitive advantage: Choosing the dependent variable in empirical tests of the resource-based view
    • Ray, G., Barney, J.B. and Muhanna, W.A. (2004), “Capabilities, business processes, and competitive advantage: Choosing the dependent variable in empirical tests of the resource-based view”, Strategic Management Journal, Vol. 25 No. 1, pp. 23-37.
    • (2004) Strategic Management Journal , vol.25 , Issue.1 , pp. 23-37
    • Ray, G.1    Barney, J.B.2    Muhanna, W.A.3
  • 69
    • 0013373532 scopus 로고    scopus 로고
    • Human resource practices, organizational climate, and customer satisfaction
    • Rogg, K.L., Schmidt, D.B., Shull, C. and Schmitt, N. (2001), “Human resource practices, organizational climate, and customer satisfaction”, Journal of Management, Vol. 27 No. 4, pp. 431-449.
    • (2001) Journal of Management , vol.27 , Issue.4 , pp. 431-449
    • Rogg, K.L.1    Schmidt, D.B.2    Shull, C.3    Schmitt, N.4
  • 70
    • 55349091364 scopus 로고    scopus 로고
    • Strategic resources and performance: A meta-analysis
    • Russell, C., Ketchen, D.J., Combs, J. and Samuel, Y. (2008), “Strategic resources and performance: A meta-analysis”, Strategic Management Journal, Vol. 29 No. 3, pp. 1141-1154.
    • (2008) Strategic Management Journal , vol.29 , Issue.3 , pp. 1141-1154
    • Russell, C.1    Ketchen, D.J.2    Combs, J.3    Samuel, Y.4
  • 71
    • 0031510753 scopus 로고    scopus 로고
    • A resource based perspective on corporate environmental performance and profitability
    • Russo, M.V. and Fouts, P.A. (1997), “A resource based perspective on corporate environmental performance and profitability”, Academy of Management Journal, Vol. 40 No. 3, pp. 554-559.
    • (1997) Academy of Management Journal , vol.40 , Issue.3 , pp. 554-559
    • Russo, M.V.1    Fouts, P.A.2
  • 72
    • 33750627680 scopus 로고    scopus 로고
    • How technology advances influence business research and marketing strategy
    • Rust, R.T. and Espinoza, F. (2006), “How technology advances influence business research and marketing strategy”, Journal of Business Research, Vol. 59 Nos 10/11, pp. 1072-1078.
    • (2006) Journal of Business Research , vol.59 , Issue.10-11 , pp. 1072-1078
    • Rust, R.T.1    Espinoza, F.2
  • 73
    • 23044528602 scopus 로고    scopus 로고
    • The influence of complementarity, compatibility, and relationship capital on alliance performance
    • Sarkar, M.B., Echambadi, R., Cavusgil, S. and Aulakh, P. (2001), “The influence of complementarity, compatibility, and relationship capital on alliance performance”, Journal of the Academy of Marketing Science, Vol. 29 No. 4, pp. 358-373.
    • (2001) Journal of the Academy of Marketing Science , vol.29 , Issue.4 , pp. 358-373
    • Sarkar, M.B.1    Echambadi, R.2    Cavusgil, S.3    Aulakh, P.4
  • 74
    • 28144444389 scopus 로고    scopus 로고
    • Cross-sector partnerships to address social issues: Challenges to theory and practice
    • Selsky, J.W. and Parker, B. (2005), “Cross-sector partnerships to address social issues: Challenges to theory and practice”, Journal of Management, Vol. 31 No. 6, pp. 849-873.
    • (2005) Journal of Management , vol.31 , Issue.6 , pp. 849-873
    • Selsky, J.W.1    Parker, B.2
  • 75
    • 0002135578 scopus 로고
    • Investment in strategic assets: Industry and firm-level perspectives
    • in Shrivastava, P., Huff, A. and Dutton, J, JAI Press, Inc., Greenwich, CT
    • Schoemaker, P.J.H. and Amit, R. (1994), “Investment in strategic assets: Industry and firm-level perspectives”, in Shrivastava, P., Huff, A. and Dutton, J. (Eds), Advances in Strategic Management: Resource-based View of the Firm, Vol. 10, pp. 3-33, JAI Press, Inc., Greenwich, CT.
    • (1994) Advances in Strategic Management: Resource-Based View of the Firm , vol.10 , pp. 3-33
    • Schoemaker, P.1    Amit, R.2
  • 76
    • 0002908099 scopus 로고    scopus 로고
    • Marketing-mix standardization: Determinants of export performance
    • Shoham, A. (1996), “Marketing-mix standardization: Determinants of export performance”, Journal of Global Marketing, Vol. 10 No. 2, pp. 53-73.
    • (1996) Journal of Global Marketing , vol.10 , Issue.2 , pp. 53-73
    • Shoham, A.1
  • 78
    • 0032378596 scopus 로고    scopus 로고
    • Buyer-seller relationships: Bonds, relationship management, and sex-type
    • Smith, J.B. (1998), “Buyer-seller relationships: Bonds, relationship management, and sex-type”, Canadian Journal of Administrative Sciences, Vol. 15 No. 1, pp. 76-92.
    • (1998) Canadian Journal of Administrative Sciences , vol.15 , Issue.1 , pp. 76-92
    • Smith, J.B.1
  • 79
    • 76949101679 scopus 로고    scopus 로고
    • A meta-analytic investigation of the relationship between HRM bundles and firm performance
    • Subramony, M. (2009), “A meta-analytic investigation of the relationship between HRM bundles and firm performance”, Human Resource Management, Vol. 48 No. 5, pp. 745-768.
    • (2009) Human Resource Management , vol.48 , Issue.5 , pp. 745-768
    • Subramony, M.1
  • 81
    • 33745870506 scopus 로고    scopus 로고
    • The corporate brand association base: A conceptual model for the creation of inclusive brand architecture
    • Uggla, H. (2006), “The corporate brand association base: A conceptual model for the creation of inclusive brand architecture”, European Journal of Marketing, Vol. 40 Nos 7/8, pp. 785-802.
    • (2006) European Journal of Marketing , vol.40 , Issue.7-8 , pp. 785-802
    • Uggla, H.1
  • 82
    • 67649407481 scopus 로고    scopus 로고
    • Understanding trade-offs in the supplier selection process: The role of flexibility, delivery, and value-added services/ support
    • van der Rhee, B., Verma, R. and Plaschka, G. (2009), “Understanding trade-offs in the supplier selection process: The role of flexibility, delivery, and value-added services/ support”, International Journal of Production Economics, Vol. 120 No. 1, pp. 30-41.
    • (2009) International Journal of Production Economics , vol.120 , Issue.1 , pp. 30-41
    • Van Der Rhee, B.1    Verma, R.2    Plaschka, G.3
  • 83
    • 0000833421 scopus 로고
    • Measurement of business performance in strategy research: A comparison of approaches
    • Venkatraman, N. and Ramanujam, V. (1986), “Measurement of business performance in strategy research: A comparison of approaches”, Academy of Management Review, Vol. 11 No. 4, pp. 801-814.
    • (1986) Academy of Management Review , vol.11 , Issue.4 , pp. 801-814
    • Venkatraman, N.1    Ramanujam, V.2
  • 84
    • 0000361933 scopus 로고    scopus 로고
    • An analysis of the supplier selection process
    • Verma, R. and Pullman, M.E. (1998), “An analysis of the supplier selection process”, Omega, Vol. 26 No. 6, pp. 739-750.
    • (1998) Omega , vol.26 , Issue.6 , pp. 739-750
    • Verma, R.1    Pullman, M.E.2
  • 85
    • 9744223613 scopus 로고    scopus 로고
    • Review: The resource-based view and information systems research: Review, extension, and suggestions for future research
    • Wade, M. and Hulland, J. (2004), “Review: The resource-based view and information systems research: Review, extension, and suggestions for future research”, MISQ, Vol. 28 No. 1, pp. 107-142.
    • (2004) MISQ , vol.28 , Issue.1 , pp. 107-142
    • Wade, M.1    Hulland, J.2
  • 86
    • 75649107200 scopus 로고    scopus 로고
    • A systematic review of the corporate reputation literature: Definition, measurement, and theory
    • Walker, K. (2010), “A systematic review of the corporate reputation literature: Definition, measurement, and theory”, Corporate Reputation Review, Vol. 12 No. 4, pp. 357-387.
    • (2010) Corporate Reputation Review , vol.12 , Issue.4 , pp. 357-387
    • Walker, K.1
  • 88
    • 9944257979 scopus 로고    scopus 로고
    • The constituents of core competencies and firm performance: Evidence from high-technology firms in china
    • Wang, Y., Lo, H.P. and Yang, Y. (2004), “The constituents of core competencies and firm performance: Evidence from high-technology firms in china”, Journal of Engineering and Technology Management, Vol. 21 No. 4, pp. 249-280.
    • (2004) Journal of Engineering and Technology Management , vol.21 , Issue.4 , pp. 249-280
    • Wang, Y.1    Lo, H.P.2    Yang, Y.3
  • 89
    • 75649123170 scopus 로고    scopus 로고
    • The roles of brand equity and corporate reputation in CRM: A Chinese study
    • Wang, Y., Kandampully, J.A., Lo, H.P. and Shi, G. (2006), “The roles of brand equity and corporate reputation in CRM: A Chinese study”, Corporate Reputation Review, Vol. 9 No. 3, pp. 179-197.
    • (2006) Corporate Reputation Review , vol.9 , Issue.3 , pp. 179-197
    • Wang, Y.1    Kandampully, J.A.2    Lo, H.P.3    Shi, G.4
  • 90
    • 84989133012 scopus 로고
    • A resource-based view of the firm
    • Wernerfelt, B. (1984), “A resource-based view of the firm”, Strategic Management Journal, Vol. 5 No. 2, pp. 171-174.
    • (1984) Strategic Management Journal , vol.5 , Issue.2 , pp. 171-174
    • Wernerfelt, B.1
  • 91
    • 0011994765 scopus 로고    scopus 로고
    • Human resources and the resource based view of the firm
    • Wright, P.M., Dunford, B.B. and Snell, S.A. (2001), “Human resources and the resource based view of the firm”, Journal of Management, Vol. 27 No. 6, pp. 701-721.
    • (2001) Journal of Management , vol.27 , Issue.6 , pp. 701-721
    • Wright, P.M.1    Dunford, B.B.2    Snell, S.A.3
  • 92
    • 77955687076 scopus 로고    scopus 로고
    • Reconsidering baron and kenny: Myths and truths about mediation analysis
    • Zhao, X., Lynch, J.G. Jr. and Chen, Q. (2010), “Reconsidering baron and kenny: Myths and truths about mediation analysis”, Journal of Consumer Research, Vol. 37 No. 2, pp. 197-206.
    • (2010) Journal of Consumer Research , vol.37 , Issue.2 , pp. 197-206
    • Zhao, X.1    Lynch, J.G.2    Chen, Q.3
  • 93
    • 70749160855 scopus 로고    scopus 로고
    • Technology management simply defined: A tweet plus two characters
    • Badawy, A.M. (2009), “Technology management simply defined: A tweet plus two characters”, Journal of Engineering and Technology Management, Vol. 26 No. 4, pp. 219-224.
    • (2009) Journal of Engineering and Technology Management , vol.26 , Issue.4 , pp. 219-224
    • Badawy, A.M.1
  • 94
    • 84896930624 scopus 로고
    • Firm resources and sustained competitive advantage
    • Barney, J.B. (1991), “Firm resources and sustained competitive advantage”, Journal of Management, Vol. 17 No. 1, pp. 99-121.
    • (1991) Journal of Management , vol.17 , Issue.1 , pp. 99-121
    • Barney, J.B.1
  • 95
    • 0027617398 scopus 로고
    • Viable theoretical forms of synchronous production innovation
    • Georgantzas, N.C. and Shapiro, H.J. (1993), “Viable theoretical forms of synchronous production innovation”, Journal of Operations Management, Vol. 11 No. 2, pp. 161-183.
    • (1993) Journal of Operations Management , vol.11 , Issue.2 , pp. 161-183
    • Georgantzas, N.C.1    Shapiro, H.J.2
  • 96
    • 40449135089 scopus 로고    scopus 로고
    • The resource underpinnings of competitive positions
    • Hooley, G. and Greenley, G. (2007), “The resource underpinnings of competitive positions”, Journal of Strategic Marketing, Vol. 13 No. 2, pp. 93-116.
    • (2007) Journal of Strategic Marketing , vol.13 , Issue.2 , pp. 93-116
    • Hooley, G.1    Greenley, G.2
  • 98
    • 58149347601 scopus 로고    scopus 로고
    • The development of the resource-based view of the firm: A critical appraisal
    • Lockett, A., Thompson, S. and Morgenstern, U. (2009), “The development of the resource-based view of the firm: A critical appraisal”, International Journal of Management Reviews, Vol. 11 No. 1, pp. 9-28.
    • (2009) International Journal of Management Reviews , vol.11 , Issue.1 , pp. 9-28
    • Lockett, A.1    Thompson, S.2    Morgenstern, U.3
  • 99
    • 0000359490 scopus 로고    scopus 로고
    • Toward a synthesis of the resource-based and dynamic-capability views of rent creation
    • Makadok, R. (2001), “Toward a synthesis of the resource-based and dynamic-capability views of rent creation”, Strategic Management Journal, Vol. 22 No. 5, pp. 387-401.
    • (2001) Strategic Management Journal , vol.22 , Issue.5 , pp. 387-401
    • Makadok, R.1
  • 100
    • 26844550365 scopus 로고    scopus 로고
    • Learning orientation and market orientation: Relationship with innovation, human resource practices and performance
    • Mavondo, F., Chimhanzi, J. and Stewart, J. (2005), “Learning orientation and market orientation: Relationship with innovation, human resource practices and performance”, European Journal of Marketing, Vol. 39 Nos 11/12, pp. 1235-1263.
    • (2005) European Journal of Marketing , vol.39 , Issue.11-12 , pp. 1235-1263
    • Mavondo, F.1    Chimhanzi, J.2    Stewart, J.3
  • 101
    • 0003942584 scopus 로고
    • Competitive Strategy
    • New York, NY
    • Porter, M.E. (1980), Competitive Strategy, Free Press, New York, NY.
    • (1980) Free Press
    • Porter, M.E.1
  • 102
    • 0011899406 scopus 로고    scopus 로고
    • The resource-based view and marketing: The role of market-based assets in gaining competitive advantage
    • Srivastava, R.K., Fahey, L. and Christensen, H.K. (2001), “The resource-based view and marketing: The role of market-based assets in gaining competitive advantage”, Journal of Management, Vol. 27 No. 6, pp. 777-802.
    • (2001) Journal of Management , vol.27 , Issue.6 , pp. 777-802
    • Srivastava, R.K.1    Fahey, L.2    Christensen, H.K.3
  • 103
    • 0030284140 scopus 로고    scopus 로고
    • A meta-analysis model of manufacturing capabilities
    • White, G.P. (1996), “A meta-analysis model of manufacturing capabilities”, Journal of Operations Management, Vol. 14 No. 4, pp. 315-331.
    • (1996) Journal of Operations Management , vol.14 , Issue.4 , pp. 315-331
    • White, G.P.1
  • 104
    • 13244257649 scopus 로고    scopus 로고
    • Technological resource leveraging and the internationalisation of new ventures
    • Zahra, S.A., Matherne, B.P. and Carleton, J.M. (2003), “Technological resource leveraging and the internationalisation of new ventures”, Journal of International Entrepreneurship, Vol. 1 No. 2, pp. 163-186.
    • (2003) Journal of International Entrepreneurship , vol.1 , Issue.2 , pp. 163-186
    • Zahra, S.A.1    Matherne, B.P.2    Carleton, J.M.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.