메뉴 건너뛰기




Volumn 32, Issue 1-2, 2015, Pages 80-99

Destination Services and Travel Experience in the Gaming Mecca: the Moderating Role of Gambling as a Travel Purpose Among Chinese Tourists

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84926367880     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1080/10548408.2014.986014     Document Type: Article
Times cited : (24)

References (95)
  • 1
    • 33947578062 scopus 로고    scopus 로고
    • Customer satisfaction and word of mouth
    • Anderson, E. W. (1998). Customer satisfaction and word of mouth. Journal of Service Research, 1(1), 5–17. doi:10.1177/109467059800100102
    • (1998) Journal of Service Research , vol.1 , Issue.1 , pp. 5-17
    • Anderson, E.W.1
  • 2
    • 20444405530 scopus 로고
    • The antecedents and consequences of customer satisfaction for firms
    • Anderson, E. W., & Sullivan, M. W. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12(2), 125–143. doi:10.1287/mksc.12.2.125
    • (1993) Marketing Science , vol.12 , Issue.2 , pp. 125-143
    • Anderson, E.W.1    Sullivan, M.W.2
  • 3
    • 84926352167 scopus 로고    scopus 로고
    • Marina bay sands breaks ground in Singapore
    • Anonymous. (2007). Marina bay sands breaks ground in Singapore. International Gaming & Wagering, 28(4), 14.
    • (2007) International Gaming & Wagering , vol.28 , Issue.4 , pp. 14
  • 4
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
    • Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182. doi:10.1037/0022-3514.51.6.1173
    • (1986) Journal of Personality and Social Psychology , vol.51 , Issue.6 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 5
    • 77956077803 scopus 로고    scopus 로고
    • Creating the service experience
    • Baron, S., & Harris, K. (2008). Creating the service experience. Journal of Marketing Management, 24(1–2), 1–3. doi:10.1362/026725708X273885
    • (2008) Journal of Marketing Management , vol.24 , Issue.1-2 , pp. 1-3
    • Baron, S.1    Harris, K.2
  • 6
    • 0022230161 scopus 로고
    • The role of novelty in the pleasure travel experience
    • Bello, D. C., & Etzel, M. J. (1985). The role of novelty in the pleasure travel experience. Journal of Travel Research, 24(1), 20–26. doi:10.1177/004728758502400104
    • (1985) Journal of Travel Research , vol.24 , Issue.1 , pp. 20-26
    • Bello, D.C.1    Etzel, M.J.2
  • 7
    • 0000429475 scopus 로고
    • A multistage model of customers’ assessments of service quality and value
    • Bolton, R. N., & Drew, J. H. (1991). A multistage model of customers’ assessments of service quality and value. Journal of Consumer Research, 17(4), 375–384. doi:10.1086/208564
    • (1991) Journal of Consumer Research , vol.17 , Issue.4 , pp. 375-384
    • Bolton, R.N.1    Drew, J.H.2
  • 8
    • 0033247750 scopus 로고    scopus 로고
    • A dynamic model of customers’ usage of services: Usage as an antecedent and consequence of satisfaction
    • Bolton, R. N., & Lemon, K. N. (1999). A dynamic model of customers’ usage of services: Usage as an antecedent and consequence of satisfaction. Journal of Marketing Research, 36(2), 171–186. doi:10.2307/3152091
    • (1999) Journal of Marketing Research , vol.36 , Issue.2 , pp. 171-186
    • Bolton, R.N.1    Lemon, K.N.2
  • 9
    • 78650599304 scopus 로고    scopus 로고
    • Managing sacred sites for tourism: A case study of visitor facilities in Palmyra, New York
    • Brayley, R. E. (2010). Managing sacred sites for tourism: A case study of visitor facilities in Palmyra, New York. Tourism, 58(3), 289–300.
    • (2010) Tourism , vol.58 , Issue.3 , pp. 289-300
    • Brayley, R.E.1
  • 10
    • 34249811194 scopus 로고    scopus 로고
    • Heritage tourism on Route 66: Deconstructing Nostalgia
    • Caton, K., & Santos, C. A. (2007). Heritage tourism on Route 66: Deconstructing Nostalgia. Journal of Travel Research, 45(4), 371–386. doi:10.1177/0047287507299572
    • (2007) Journal of Travel Research , vol.45 , Issue.4 , pp. 371-386
    • Caton, K.1    Santos, C.A.2
  • 11
    • 84901332025 scopus 로고    scopus 로고
    • Measuring customer satisfaction in tourist service encounters
    • Chadee, D., & Mattsson, J. (1996). Measuring customer satisfaction in tourist service encounters. Journal of Travel & Tourism Marketing, 4(4), 97–107. doi:10.1300/J073v04n04_08
    • (1996) Journal of Travel & Tourism Marketing , vol.4 , Issue.4 , pp. 97-107
    • Chadee, D.1    Mattsson, J.2
  • 12
    • 0012901698 scopus 로고
    • Concepts, definitions, and measures used in travel and tourism research
    • Ritchie J. R. B., Goeldner C. R., (eds), 2nd ed., Chichester: Wiley
    • Chadwick, R. A. (1994). Concepts, definitions, and measures used in travel and tourism research. In J. R. B. Ritchie & C. R. Goeldner (Eds.), Travel, tourism, and hospitality research: A handbook for managers and researchers (2nd ed., pp. 65–80). Chichester: Wiley.
    • (1994) Travel, tourism, and hospitality research: A handbook for managers and researchers , pp. 65-80
    • Chadwick, R.A.1
  • 13
    • 78049524646 scopus 로고    scopus 로고
    • Conceptualizing and measuring experience quality: The customer’s perspective
    • Chang, T.-Y., & Horng, S.-C. (2010). Conceptualizing and measuring experience quality: The customer’s perspective. TheService Industries Journal, 30(14), 2401–2419. doi:10.1080/02642060802629919
    • (2010) TheService Industries Journal , vol.30 , Issue.14 , pp. 2401-2419
    • Chang, T.-Y.1    Horng, S.-C.2
  • 14
    • 84986021445 scopus 로고    scopus 로고
    • An investigation of tourists’ destination loyalty and preferences
    • Chen, J. S., & Gursoy, D. (2001). An investigation of tourists’ destination loyalty and preferences. International Journal of Contemporary Hospitality Management, 13(2), 79–85. doi:10.1108/09596110110381870
    • (2001) International Journal of Contemporary Hospitality Management , vol.13 , Issue.2 , pp. 79-85
    • Chen, J.S.1    Gursoy, D.2
  • 15
    • 41549163845 scopus 로고    scopus 로고
    • Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach
    • Chi, C. G.-Q., & Qu, H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4), 624–636. doi:10.1016/j.tourman.2007.06.007
    • (2008) Tourism Management , vol.29 , Issue.4 , pp. 624-636
    • Chi, C.G.-Q.1    Qu, H.2
  • 16
    • 33646156187 scopus 로고    scopus 로고
    • The effect of visual complexity when playing a slot-machine simulation: The role of computer experience, computer anxiety, and optimism
    • Christopherson, K. M., & Weatherly, J. N. (2006). The effect of visual complexity when playing a slot-machine simulation: The role of computer experience, computer anxiety, and optimism. Computers in Human Behavior, 22(6), 1072–1079. doi:10.1016/j.chb.2004.03.031
    • (2006) Computers in Human Behavior , vol.22 , Issue.6 , pp. 1072-1079
    • Christopherson, K.M.1    Weatherly, J.N.2
  • 17
    • 75449117927 scopus 로고    scopus 로고
    • Tracking affective components of satisfaction
    • Coghlan, A., & Pearce, P. (2010). Tracking affective components of satisfaction. Tourism & Hospitality Research, 10(1), 42–58. doi:10.1057/thr.2009.18
    • (2010) Tourism & Hospitality Research , vol.10 , Issue.1 , pp. 42-58
    • Coghlan, A.1    Pearce, P.2
  • 19
    • 85010577789 scopus 로고    scopus 로고
    • Examining the mediating role of experience quality in a model of tourist experiences
    • Cole, S. T., & Scott, D. (2004). Examining the mediating role of experience quality in a model of tourist experiences. Journal of Travel & Tourism Marketing, 16(1), 79–90. doi:10.1300/J073v16n01_08
    • (2004) Journal of Travel & Tourism Marketing , vol.16 , Issue.1
    • Cole, S.T.1    Scott, D.2
  • 20
    • 33746372795 scopus 로고    scopus 로고
    • Towards a conceptual framework for assessing community attractiveness for conventions
    • Fenich, G. G. (2001). Towards a conceptual framework for assessing community attractiveness for conventions. Journal of Convention & Exhibition Management, 3(1), 45–64. doi:10.1300/J143v03n01_04
    • (2001) Journal of Convention & Exhibition Management , vol.3 , Issue.1 , pp. 45-64
    • Fenich, G.G.1
  • 21
    • 0001243314 scopus 로고    scopus 로고
    • A model of tourist information search behavior
    • Fodness, D., & Murray, B. (1999). A model of tourist information search behavior. Journal of Travel Research, 37(3), 220–230. doi:10.1177/004728759903700302
    • (1999) Journal of Travel Research , vol.37 , Issue.3 , pp. 220-230
    • Fodness, D.1    Murray, B.2
  • 22
    • 34249940089 scopus 로고    scopus 로고
    • Gambling participation and prevalence etimates of pathological gambling in a far-east gambling city: Macao
    • Fong, K.-C. D., & Ozorio, B. (2005). Gambling participation and prevalence etimates of pathological gambling in a far-east gambling city: Macao. UNLV Gaming Research & Review Journal, 9(2), 15–28.
    • (2005) UNLV Gaming Research & Review Journal , vol.9 , Issue.2 , pp. 15-28
    • Fong, K.-C.D.1    Ozorio, B.2
  • 23
    • 54049125030 scopus 로고    scopus 로고
    • The impact of service contact type and demographic characteristics on service quality perceptions
    • Ganesan-Lim, C., Russell-Bennett, R., & Dagger, T. (2008). The impact of service contact type and demographic characteristics on service quality perceptions. Journal of Services Marketing, 22(7), 550–561. doi:10.1108/08876040810909677
    • (2008) Journal of Services Marketing , vol.22 , Issue.7 , pp. 550-561
    • Ganesan-Lim, C.1    Russell-Bennett, R.2    Dagger, T.3
  • 25
    • 0034010791 scopus 로고    scopus 로고
    • Tourism information and pleasure motivation
    • Goossens, C. (2000). Tourism information and pleasure motivation. Annals of Tourism Research, 27(2), 301–321. doi:10.1016/S0160-7383(99)00067-5
    • (2000) Annals of Tourism Research , vol.27 , Issue.2 , pp. 301-321
    • Goossens, C.1
  • 26
    • 0004071183 scopus 로고
    • New York, NY: Taylor and Francis
    • Gunn, C. A. (1988). Tourism planning. New York, NY: Taylor and Francis.
    • (1988) Tourism planning
    • Gunn, C.A.1
  • 27
    • 67249127426 scopus 로고    scopus 로고
    • Assessing customers’ emotional experiences influencing their satisfaction in the lodging industry
    • Han, H., & Back, K.-J. (2007). Assessing customers’ emotional experiences influencing their satisfaction in the lodging industry. Journal of Travel & Tourism Marketing, 23(1), 43–56. doi:10.1300/J073v23n01_04
    • (2007) Journal of Travel & Tourism Marketing , vol.23 , Issue.1 , pp. 43-56
    • Han, H.1    Back, K.-J.2
  • 28
    • 2042464134 scopus 로고    scopus 로고
    • Understanding the consumer experience: It’s ‘good to talk’
    • Harris, K., Baron, S., & Parker, C. (2000). Understanding the consumer experience: It’s ‘good to talk’. Journal of Marketing Management, 16(1–3), 111–127. doi:10.1362/026725700785100505
    • (2000) Journal of Marketing Management , vol.16 , Issue.1-3 , pp. 111-127
    • Harris, K.1    Baron, S.2    Parker, C.3
  • 29
    • 84857418749 scopus 로고    scopus 로고
    • Characterizing value as an experience: Implications for service researchers and managers
    • Helkkula, A., Kelleher, C., & Pihlstrom, M. (2012). Characterizing value as an experience: Implications for service researchers and managers. Journal of Service Research, 15(1), 59–75. doi:10.1177/1094670511426897
    • (2012) Journal of Service Research , vol.15 , Issue.1 , pp. 59-75
    • Helkkula, A.1    Kelleher, C.2    Pihlstrom, M.3
  • 30
    • 10144261045 scopus 로고    scopus 로고
    • Mature motorcoach travelers’ satisfaction: A preliminary step toward measurement development
    • Hsu, C. H. C. (2003). Mature motorcoach travelers’ satisfaction: A preliminary step toward measurement development. Journal of Hospitality & Tourism Research, 27(3), 291–309. doi:10.1177/1096348003252360
    • (2003) Journal of Hospitality & Tourism Research , vol.27 , Issue.3
    • Hsu, C.H.C.1
  • 31
    • 35348823009 scopus 로고    scopus 로고
    • CHAID-based segmentation: International visitors’ trip characteristics and perceptions
    • Hsu, C. H. C., & Kang, S. K. (2007). CHAID-based segmentation: International visitors’ trip characteristics and perceptions. Journal of Travel Research, 46(2), 207–216. doi:10.1177/0047287507299571
    • (2007) Journal of Travel Research , vol.46 , Issue.2 , pp. 207-216
    • Hsu, C.H.C.1    Kang, S.K.2
  • 32
    • 0002241754 scopus 로고
    • Measuring destination attractiveness: A contextual approach
    • Hu, Y., & Ritchie, J. R. B. (1993). Measuring destination attractiveness: A contextual approach. Journal of Travel Research, 32(2), 25–34. doi:10.1177/004728759303200204
    • (1993) Journal of Travel Research , vol.32 , Issue.2 , pp. 25-34
    • Hu, Y.1    Ritchie, J.R.B.2
  • 33
    • 70349217271 scopus 로고    scopus 로고
    • Effects of travel motivation, past experience, perceived constraint, and attitude on revisit intention
    • Huang, S., & Hsu, C. H. C. (2009). Effects of travel motivation, past experience, perceived constraint, and attitude on revisit intention. Journal of Travel Research, 48(1), 29–44. doi:10.1177/0047287508328793
    • (2009) Journal of Travel Research , vol.48 , Issue.1 , pp. 29-44
    • Huang, S.1    Hsu, C.H.C.2
  • 34
    • 33947598312 scopus 로고    scopus 로고
    • Tourists’ satisfaction, recommendation and revisiting Singapore
    • Hui, T. K., Wan, D., & Ho, A. (2007). Tourists’ satisfaction, recommendation and revisiting Singapore. Tourism Management, 28(4), 965–975. doi:10.1016/j.tourman.2006.08.008
    • (2007) Tourism Management , vol.28 , Issue.4 , pp. 965-975
    • Hui, T.K.1    Wan, D.2    Ho, A.3
  • 36
    • 40949090832 scopus 로고    scopus 로고
    • Casino atmospherics from a customer’s perspective: A re-examination
    • Johnson, L., Mayer, K. J., & Champaner, E. (2004). Casino atmospherics from a customer’s perspective: A re-examination. UNLV Gaming Research & Review Journal, 8(2), 1–10.
    • (2004) UNLV Gaming Research & Review Journal , vol.8 , Issue.2 , pp. 1-10
    • Johnson, L.1    Mayer, K.J.2    Champaner, E.3
  • 38
    • 78650112849 scopus 로고    scopus 로고
    • Outbound tourism from China: Literature review and research agenda
    • Keating, B., & Kriz, A. (2008). Outbound tourism from China: Literature review and research agenda. Journal of Hospitality & Tourism Management, 15(1), 32–41. doi:10.1375/jhtm.15.32
    • (2008) Journal of Hospitality & Tourism Management , vol.15 , Issue.1 , pp. 32-41
    • Keating, B.1    Kriz, A.2
  • 39
    • 67249153912 scopus 로고    scopus 로고
    • Analysis of structural equation model for the student pleasure travel market: Motivation, involvement, satisfaction, and destination loyalty
    • Kim, K. (2008). Analysis of structural equation model for the student pleasure travel market: Motivation, involvement, satisfaction, and destination loyalty. Journal of Travel & Tourism Marketing, 24(4), 297–313. doi:10.1080/10548400802156802
    • (2008) Journal of Travel & Tourism Marketing , vol.24 , Issue.4 , pp. 297-313
    • Kim, K.1
  • 40
    • 84863674784 scopus 로고    scopus 로고
    • The moderating effect of travel experience in a destination on the relationship between the destination image and the intention to revisit
    • Kim, K., Hallab, Z., & Kim, J. N. (2012). The moderating effect of travel experience in a destination on the relationship between the destination image and the intention to revisit. Journal of Hospitality Marketing & Management, 21(5), 486–505. doi:10.1080/19368623.2012.626745
    • (2012) Journal of Hospitality Marketing & Management , vol.21 , Issue.5 , pp. 486-505
    • Kim, K.1    Hallab, Z.2    Kim, J.N.3
  • 41
    • 0035006491 scopus 로고    scopus 로고
    • Repeaters’ behavior at two distinct destinations
    • Kozak, M. (2001). Repeaters’ behavior at two distinct destinations. Annals of Tourism Research, 28(3), 784–807. doi:10.1016/S0160-7383(00)00078-5
    • (2001) Annals of Tourism Research , vol.28 , Issue.3 , pp. 784-807
    • Kozak, M.1
  • 42
    • 9744276817 scopus 로고    scopus 로고
    • Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination
    • Kozak, M., & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of Travel Research, 38(3), 260–269. doi:10.1177/004728750003800308
    • (2000) Journal of Travel Research , vol.38 , Issue.3
    • Kozak, M.1    Rimmington, M.2
  • 44
    • 33747159161 scopus 로고    scopus 로고
    • Extraordinary journeys: An exploratory cross- cultural study of tourists on the frontier
    • Laing, J. H., & Crouch, G. I. (2005). Extraordinary journeys: An exploratory cross- cultural study of tourists on the frontier. Journal of Vacation Marketing, 11(3), 209–223. doi:10.1177/1356766705055707
    • (2005) Journal of Vacation Marketing , vol.11 , Issue.3 , pp. 209-223
    • Laing, J.H.1    Crouch, G.I.2
  • 45
    • 84993047226 scopus 로고    scopus 로고
    • Macao: The gambling paradise—Profiling the roles and motives of customers
    • Lam, C., & Vong, T.-N. (2009). Macao: The gambling paradise—Profiling the roles and motives of customers. Journal of China Tourism Research, 5(4), 388–400. doi:10.1080/19388160903382558
    • (2009) Journal of China Tourism Research , vol.5 , Issue.4 , pp. 388-400
    • Lam, C.1    Vong, T.-N.2
  • 46
    • 84926299806 scopus 로고    scopus 로고
    • July
    • Las Vegas Convention & Visitors Authority. (2012a). 2011 Las Vegas visitor profile study. Retrieved July 8, 2012, from http://www.lvcva.com/includes/content/images/media/docs/2011-Las_Vegas_Visitor_Profile.pdf
    • (2012) 2011 Las Vegas visitor profile study
  • 47
    • 84926387210 scopus 로고    scopus 로고
    • July
    • Las Vegas Convention & Visitors Authority. (2012b). 2011 Las Vegas year-todate executive summary. Retrieved July 8, 2012, from http://www.lvcva.com/includes/content/images/media/docs/Year-end-2011.pdf
    • (2012) Las Vegas year-todate executive summary
  • 48
    • 33745871950 scopus 로고    scopus 로고
    • Segmenting casino gamblers by motivation: A cluster analysis of Korean gamblers
    • Lee, C.-K., Lee, Y.-K., Bernhard, B. J., & Yoon, Y.-S. (2006). Segmenting casino gamblers by motivation: A cluster analysis of Korean gamblers. Tourism Management, 27(5), 856–866. doi:10.1016/j.tourman.2005.05.009
    • (2006) Tourism Management , vol.27 , Issue.5 , pp. 856-866
    • Lee, C.-K.1    Lee, Y.-K.2    Bernhard, B.J.3    Yoon, Y.-S.4
  • 49
    • 33645749301 scopus 로고    scopus 로고
    • Tourist shopping preferences and expenditure behaviours: The case of the Taiwanese outbound market
    • Lehto, X. Y., Cai, L. A., O’Leary, J. T., & Huan, T.-C. (2004). Tourist shopping preferences and expenditure behaviours: The case of the Taiwanese outbound market. Journal of Vacation Marketing, 10(4), 320–332. doi:10.1177/135676670401000404
    • (2004) Journal of Vacation Marketing , vol.10 , Issue.4 , pp. 320-332
    • Lehto, X.Y.1    Cai, L.A.2    O’Leary, J.T.3    Huan, T.-C.4
  • 50
    • 70349335502 scopus 로고    scopus 로고
    • A dual-process model of interactivity effects
    • Liu, Y., & Shrum, L. J. (2009). A dual-process model of interactivity effects. Journal of Advertising, 38(2), 53–68. doi:10.2753/JOA0091-3367380204
    • (2009) Journal of Advertising , vol.38 , Issue.2 , pp. 53-68
    • Liu, Y.1    Shrum, L.J.2
  • 51
    • 84879777099 scopus 로고    scopus 로고
    • July
    • Macau Statistics and Census Service. (2011). 2010 annual tourism statistics. Retrieved July 19, 2011, from http://www.dsec.gov.mo
    • (2011) 2010 annual tourism statistics
  • 52
    • 84859415790 scopus 로고    scopus 로고
    • February
    • Macau Statistics and Census Services. (2011). Visitor arrivals. Retrieved February 7, 2011, from http://www.dsec.gov.mo/TimeSeriesDatabase.aspx?KeyIndicatorID=27
    • (2011) Visitor arrivals
  • 53
    • 84872184461 scopus 로고    scopus 로고
    • July
    • Macau Statistics and Census Services. (2012). Visitor arrivals. Retrieved July 9, 2012, from http://www.dsec.gov.mo/TimeSeriesDatabase.aspx?KeyIndicatorID=27
    • (2012) Visitor arrivals
  • 54
    • 33751011912 scopus 로고    scopus 로고
    • Lasting customer loyalty: A total customer experience approach
    • Mascarenhas, O. A., Kesavan, R., & Bernacchi, M. (2006). Lasting customer loyalty: A total customer experience approach. Journal of Consumer Marketing, 23(7), 397–405. doi:10.1108/07363760610712939
    • (2006) Journal of Consumer Marketing , vol.23 , Issue.7 , pp. 397-405
    • Mascarenhas, O.A.1    Kesavan, R.2    Bernacchi, M.3
  • 55
    • 0041900929 scopus 로고
    • Scaling and attitude measuremet in tourism and travel research
    • Ritchie J. R. B., Goeldner C. R., (eds), 2nd ed., Chichester: Wiley
    • McDougall, G. H. G., & Munro, C. R. (1994). Scaling and attitude measuremet in tourism and travel research. In J. R. B. Ritchie & C. R. Goeldner (Eds.), Travel, tourism, and hospitality research: A handbook for managers and researchers (2nd ed., pp. 115–129). Chichester: Wiley.
    • (1994) Travel, tourism, and hospitality research: A handbook for managers and researchers , pp. 115-129
    • McDougall, G.H.G.1    Munro, C.R.2
  • 56
    • 0001685492 scopus 로고
    • Testing an international tourist role typology
    • Mo, C.-M., Howard, D. R., & Havitz, M. E. (1993). Testing an international tourist role typology. Annals of Tourism Research, 20(2), 319–335. doi:10.1016/0160-7383(93)90058-B
    • (1993) Annals of Tourism Research , vol.20 , Issue.2 , pp. 319-335
    • Mo, C.-M.1    Howard, D.R.2    Havitz, M.E.3
  • 59
    • 0033958826 scopus 로고    scopus 로고
    • The destination product and its impact on traveller perceptions
    • Murphy, P., Pritchard, M. P., & Smith, B. (2000). The destination product and its impact on traveller perceptions. Tourism Management, 21(1), 43–52. doi:10.1016/S0261-5177(99)00080-1
    • (2000) Tourism Management , vol.21 , Issue.1 , pp. 43-52
    • Murphy, P.1    Pritchard, M.P.2    Smith, B.3
  • 60
    • 0034989768 scopus 로고    scopus 로고
    • Positioning an island destination in the peripheral area of the Baltics: A flexible approach to market segmentation
    • Mykletun, R. J., Crotts, J. C., & Mykletun, A. (2001). Positioning an island destination in the peripheral area of the Baltics: A flexible approach to market segmentation. Tourism Management, 22(5), 493–500.
    • (2001) Tourism Management , vol.22 , Issue.5 , pp. 493-500
    • Mykletun, R.J.1    Crotts, J.C.2    Mykletun, A.3
  • 61
    • 44849109680 scopus 로고    scopus 로고
    • Moderating effects of travel purpose and past experience on the relationship between product performance and lodging repurchase
    • Oh, H., & Jeong, M. (2004). Moderating effects of travel purpose and past experience on the relationship between product performance and lodging repurchase. Journal of Hospitality & Leisure Marketing, 11(2–3), 139–158. doi:10.1300/J150v11n02_10
    • (2004) Journal of Hospitality & Leisure Marketing , vol.11 , Issue.2-3 , pp. 139-158
    • Oh, H.1    Jeong, M.2
  • 63
    • 0000396442 scopus 로고
    • A cognitive model of the antecedents and consequences of satisfaction decisions
    • Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460–469. doi:10.2307/3150499
    • (1980) Journal of Marketing Research , vol.17 , Issue.4 , pp. 460-469
    • Oliver, R.L.1
  • 64
    • 0002106437 scopus 로고
    • Cognitive, affective, and attribute bases of the satisfaction response
    • Oliver, R. L. (1993). Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research, 20(3), 418–430.
    • (1993) Journal of Consumer Research , vol.20 , Issue.3 , pp. 418-430
    • Oliver, R.L.1
  • 65
    • 0030686608 scopus 로고    scopus 로고
    • First-time and repeat visitors to New Zealand
    • Oppermann, M. (1997). First-time and repeat visitors to New Zealand. Tourism Management, 18, 177–181. doi:10.1016/S0261-5177(96)00119-7
    • (1997) Tourism Management , vol.18 , pp. 177-181
    • Oppermann, M.1
  • 66
    • 18844441800 scopus 로고    scopus 로고
    • Pathological gambling in Montreal’s Chinese community: An anthropological perspective
    • Papineau, E. (2005). Pathological gambling in Montreal’s Chinese community: An anthropological perspective. Journal of Gambling Studies, 21(2), 157–178. doi:10.1007/s10899-005-3030-y
    • (2005) Journal of Gambling Studies , vol.21 , Issue.2 , pp. 157-178
    • Papineau, E.1
  • 67
    • 79955543125 scopus 로고    scopus 로고
    • Multilevel service design: From customer value constellation to service experience blueprinting
    • Patrício, L., Fisk, R. P., Falcão E Cunha, J., & Constantine, L. (2011). Multilevel service design: From customer value constellation to service experience blueprinting. Journal of Service Research, 14(2), 180–200. doi:10.1177/1094670511401901
    • (2011) Journal of Service Research , vol.14 , Issue.2 , pp. 180-200
    • Patrício, L.1    Fisk, R.P.2    Falcão E Cunha, J.3    Constantine, L.4
  • 68
    • 85040881344 scopus 로고
    • 2nd ed., Harlow: Longman Scientific
    • Pearce, D. G. (1989). Tourist development (2nd ed.). Harlow: Longman Scientific.
    • (1989) Tourist development
    • Pearce, D.G.1
  • 69
    • 0001132217 scopus 로고
    • Source factors and the elaboration likelihood model of persuasion
    • Petty, R. E., & Cacioppo, J. T. (1984). Source factors and the elaboration likelihood model of persuasion. Advances in Consumer Research, 11(1), 668–672.
    • (1984) Advances in Consumer Research , vol.11 , Issue.1 , pp. 668-672
    • Petty, R.E.1    Cacioppo, J.T.2
  • 70
    • 0032109515 scopus 로고    scopus 로고
    • Welcome to the experience economy
    • Pine, B. J., & Gilmore, J. H. (1998). Welcome to the experience economy. Harvard Business Review, 76(4), 97–105.
    • (1998) Harvard Business Review , vol.76 , Issue.4 , pp. 97-105
    • Pine, B.J.1    Gilmore, J.H.2
  • 71
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. doi:10.1037/0021-9010.88.5.879
    • (2003) Journal of Applied Psychology , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Lee, J.-Y.3    Podsakoff, N.P.4
  • 72
    • 4644349461 scopus 로고    scopus 로고
    • Co-creation experiences: The next practice in value creation
    • Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5–14. doi:10.1002/dir.20015
    • (2004) Journal of Interactive Marketing , vol.18 , Issue.3 , pp. 5-14
    • Prahalad, C.K.1    Ramaswamy, V.2
  • 73
    • 84859087677 scopus 로고    scopus 로고
    • Antecedents of tourists’ loyalty to Mauritius: The role and influence of destination image, place attachment, personal involvement, and satisfaction
    • Prayag, G., & Ryan, C. (2012). Antecedents of tourists’ loyalty to Mauritius: The role and influence of destination image, place attachment, personal involvement, and satisfaction. Journal of Travel Research, 51(3), 342–356. doi:10.1177/0047287511410321
    • (2012) Journal of Travel Research , vol.51 , Issue.3 , pp. 342-356
    • Prayag, G.1    Ryan, C.2
  • 74
    • 0031391459 scopus 로고    scopus 로고
    • The loyal traveler: Examining a typology of service patronage
    • Pritchard, M. P., & Howard, D. R. (1997). The loyal traveler: Examining a typology of service patronage. Journal of Travel Research, 35(4), 2–11.
    • (1997) Journal of Travel Research , vol.35 , Issue.4 , pp. 2-11
    • Pritchard, M.P.1    Howard, D.R.2
  • 75
    • 34250174294 scopus 로고    scopus 로고
    • Who buys that? Who does what? Analysis of cross-cultural consumption behaviours among tourists in Hawaii
    • Rosenbaum, M. S., & Spears, D. L. (2005). Who buys that? Who does what? Analysis of cross-cultural consumption behaviours among tourists in Hawaii. Journal of Vacation Marketing, 11(3), 235–247. doi:10.1177/1356766705055710
    • (2005) Journal of Vacation Marketing , vol.11 , Issue.3 , pp. 235-247
    • Rosenbaum, M.S.1    Spears, D.L.2
  • 76
    • 54049095888 scopus 로고    scopus 로고
    • Travel motivations of Japanese senior travellers to Thailand
    • Sangpikul, A. (2008). Travel motivations of Japanese senior travellers to Thailand. International Journal of Tourism Research, 10(1), 81–94. doi:10.1002/jtr.643
    • (2008) International Journal of Tourism Research , vol.10 , Issue.1 , pp. 81-94
    • Sangpikul, A.1
  • 78
    • 81155135706 scopus 로고    scopus 로고
    • After the games in Macao and Singapore,what next
    • Siu, R. (2008). After the games in Macao and Singapore,what next. Casino Gaming International, 4, 17–21.
    • (2008) Casino Gaming International , vol.4 , pp. 17-21
    • Siu, R.1
  • 79
    • 0025622958 scopus 로고
    • Demographic and situational correlates of business travel
    • Snepenger, D., & Milner, L. (1990). Demographic and situational correlates of business travel. Journal of Travel Research, 28(4), 27–32. doi:10.1177/004728759002800406
    • (1990) Journal of Travel Research , vol.28 , Issue.4 , pp. 27-32
    • Snepenger, D.1    Milner, L.2
  • 80
    • 78650778768 scopus 로고    scopus 로고
    • Assessing mainland Chinese tourists’ satisfaction with Hong Kong using tourist satisfaction index
    • Song, H., Li, G., van der Veen, R., & Chen, J. L. (2011). Assessing mainland Chinese tourists’ satisfaction with Hong Kong using tourist satisfaction index. International Journalof Tourism Research, 13(1), 82–96. doi:10.1002/jtr.801
    • (2011) International Journalof Tourism Research , vol.13 , Issue.1 , pp. 82-96
    • Song, H.1    Li, G.2    van der Veen, R.3    Chen, J.L.4
  • 81
    • 85010572867 scopus 로고    scopus 로고
    • Gap analysis as a diagnostic tool for improving the slot gaming experience
    • Suh, E., & Erdem, M. (2009). Gap analysis as a diagnostic tool for improving the slot gaming experience. Journal of Hospitality Marketing & Management, 18(4), 445–455. doi:10.1080/19368620902799650
    • (2009) Journal of Hospitality Marketing & Management , vol.18 , Issue.4 , pp. 445-455
    • Suh, E.1    Erdem, M.2
  • 82
    • 3843101678 scopus 로고    scopus 로고
    • Perceptions in International Urban Tourism: An analysis of travelers to Seoul, Korea
    • Suh, Y. K., & Gartner, W. C. (2004). Perceptions in International Urban Tourism: An analysis of travelers to Seoul, Korea. Journal of Travel Research, 43(1), 39–45. doi:10.1177/0047287504265511
    • (2004) Journal of Travel Research , vol.43 , Issue.1 , pp. 39-45
    • Suh, Y.K.1    Gartner, W.C.2
  • 83
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a new dominant logic for marketing
    • Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17. doi:10.1509/jmkg.68.1.1.24036
    • (2004) Journal of Marketing , vol.68 , Issue.1 , pp. 1-17
    • Vargo, S.L.1    Lusch, R.F.2
  • 84
    • 0033484757 scopus 로고    scopus 로고
    • Customer response to intangible and tangible service factors
    • Wakefield, K. L., & Blodgett, J. G. (1999). Customer response to intangible and tangible service factors. Psychology & Marketing, 16(1), 51–68. doi:10.1002/(SICI)1520-6793(199901)16:1<51::AID-MAR4>3.0.CO;2-0
    • (1999) Psychology & Marketing , vol.16 , Issue.1 , pp. 51-68
    • Wakefield, K.L.1    Blodgett, J.G.2
  • 85
    • 84863496669 scopus 로고    scopus 로고
    • Increasing Chinese tourist gamblers in Macao: Crucial player characteristics to identify and exploit
    • Wan, Y. K. P. (2011). Increasing Chinese tourist gamblers in Macao: Crucial player characteristics to identify and exploit. UNLV Gaming Research & Review Journal, 15(1), 51–69.
    • (2011) UNLV Gaming Research & Review Journal , vol.15 , Issue.1 , pp. 51-69
    • Wan, Y.K.P.1
  • 86
    • 84872378784 scopus 로고    scopus 로고
    • Exploring customer equity and the role of service experience in the casino service encounter
    • Wong, I. A. (2013). Exploring customer equity and the role of service experience in the casino service encounter. International Journal of Hospitality Management, 32(1), 91–101. doi:10.1016/j.ijhm.2012.04.007
    • (2013) International Journal of Hospitality Management , vol.32 , Issue.1 , pp. 91-101
    • Wong, I.A.1
  • 87
    • 77958567406 scopus 로고    scopus 로고
    • Examining casino service quality in the Asian Las Vegas: An alternative approach
    • Wong, I. A., & Fong, V. H. I. (2010). Examining casino service quality in the Asian Las Vegas: An alternative approach. Journal of Hospitality Marketing & Management, 19(8), 842–865. doi:10.1080/19368623.2010.514553
    • (2010) Journal of Hospitality Marketing & Management , vol.19 , Issue.8 , pp. 842-865
    • Wong, I.A.1    Fong, V.H.I.2
  • 88
    • 84855170485 scopus 로고    scopus 로고
    • Beyond hardcore gambling: Understanding why mainland Chinese visit casinos in Macau
    • Wong, I. A., & Rosenbaum, M. S. (2012). Beyond hardcore gambling: Understanding why mainland Chinese visit casinos in Macau. Journal of Hospitality & Tourism Research, 36(1), 32–51. doi:10.1177/1096348010380600
    • (2012) Journal of Hospitality & Tourism Research , vol.36 , Issue.1 , pp. 32-51
    • Wong, I.A.1    Rosenbaum, M.S.2
  • 89
    • 84870856612 scopus 로고    scopus 로고
    • A systematic approach to scale development in tourist shopping satisfaction: Linking destination attributes and shopping experience
    • Wong, I. A., & Wan, Y. K. P. (2013). A systematic approach to scale development in tourist shopping satisfaction: Linking destination attributes and shopping experience. Journal of Travel Research, 52(1), 29–41. doi:10.1177/0047287512457263
    • (2013) Journal of Travel Research , vol.52 , Issue.1 , pp. 29-41
    • Wong, I.A.1    Wan, Y.K.P.2
  • 90
    • 7044247567 scopus 로고    scopus 로고
    • An examination of the effects of motivation and satisfaction on destination loyalty: A structural model
    • Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1), 45–56. doi:10.1016/j.tourman.2003.08.016
    • (2005) Tourism Management , vol.26 , Issue.1 , pp. 45-56
    • Yoon, Y.1    Uysal, M.2
  • 91
    • 0000544724 scopus 로고
    • Measuring the involvement construct
    • Zaichkowsky, J. L. (1985). Measuring the involvement construct. Journal of Consumer Research, 12(3), 341–352. doi:10.1086/208520
    • (1985) Journal of Consumer Research , vol.12 , Issue.3 , pp. 341-352
    • Zaichkowsky, J.L.1
  • 92
    • 84952751873 scopus 로고
    • The personal involvement inventory: Reduction, revision, and application to advertising
    • Zaichkowsky, J. L. (1994). The personal involvement inventory: Reduction, revision, and application to advertising. Journal of Advertising, 23(4), 59–70. doi:10.1080/00913367.1943.10673459
    • (1994) Journal of Advertising , vol.23 , Issue.4 , pp. 59-70
    • Zaichkowsky, J.L.1
  • 94
    • 82355166794 scopus 로고    scopus 로고
    • High rollers from Mainland China: A profile based on 99 cases
    • Zeng, Z., & Forrest, D. (2009). High rollers from Mainland China: A profile based on 99 cases. UNLV Gaming Research & Review Journal, 13(1), 29–43.
    • (2009) UNLV Gaming Research & Review Journal , vol.13 , Issue.1 , pp. 29-43
    • Zeng, Z.1    Forrest, D.2
  • 95
    • 0042881688 scopus 로고    scopus 로고
    • The emergence of the Mainland Chinese outbound travel market and its implications for tourism marketing
    • Zhang, H. Q., & Heung, V. C. S. (2001). The emergence of the Mainland Chinese outbound travel market and its implications for tourism marketing. Journal of Vacation Marketing, 8, 7–12. doi:10.1177/135676670200800102
    • (2001) Journal of Vacation Marketing , vol.8 , pp. 7-12
    • Zhang, H.Q.1    Heung, V.C.S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.