메뉴 건너뛰기




Volumn , Issue , 2010, Pages 1-383

Organizations and unusual routines: A systems analysis of dysfunctional feedback processes

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84924634699     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1017/CBO9780511779886     Document Type: Book
Times cited : (32)

References (432)
  • 1
    • 0033433503 scopus 로고    scopus 로고
    • Flexibility versus efficiency? A case study of model changeovers in the toyota production system
    • Adler, P. S., Goldoftas, B., and Levine, D. I. (1999). “Flexibility versus efficiency? A case study of model changeovers in the Toyota production system.” Organization Science, 10(1), 43-68.
    • (1999) Organization Science , vol.10 , Issue.1 , pp. 43-68
    • Adler, P.S.1    Goldoftas, B.2    Levine, D.I.3
  • 2
    • 9744248703 scopus 로고    scopus 로고
    • Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues
    • Alavi, M., and Leidner, D. E. (2001). “Review: knowledge management and knowledge management systems: conceptual foundations and research issues.” MIS Quarterly, 25, 107-136.
    • (2001) MIS Quarterly , vol.25 , pp. 107-136
    • Alavi, M.1    Leidner, D.E.2
  • 3
    • 0002320775 scopus 로고
    • An intergroup perspective on group dynamics
    • J. W. Lorsch (ed.), Englewood Cliffs: Prentice Hall
    • Alderfer, C. (1987). “An intergroup perspective on group dynamics.” In J. W. Lorsch (ed.), Handbook of Organizational Behavior (pp. 190222). Englewood Cliffs: Prentice Hall.
    • (1987) Handbook of Organizational Behavior , pp. 190-222
    • Alderfer, C.1
  • 4
    • 0011757481 scopus 로고    scopus 로고
    • Total quality management, organizational commitment, perceived organizational support, and intraorgan- izational communication
    • Allen, M., and Brady, R. (1997). “Total quality management, organizational commitment, perceived organizational support, and intraorgan- izational communication.” Management Communication Quarterly, 10(3), 316-41.
    • (1997) Management Communication Quarterly , vol.10 , Issue.3 , pp. 316-341
    • Allen, M.1    Brady, R.2
  • 5
    • 0348145131 scopus 로고    scopus 로고
    • Introduction to the special issue: Applications of complexity theory to organization science
    • Anderson, P., Meyer, A., Eisenhardt, K., Carley, K., and Pettigrew, A. (1999). “Introduction to the special issue: applications of complexity theory to organization science.” Organization Science, 10(3), 233-6.
    • (1999) Organization Science , vol.10 , Issue.3 , pp. 233-236
    • Anderson, P.1    Meyer, A.2    Eisenhardt, K.3    Carley, K.4    Pettigrew, A.5
  • 6
    • 21444440048 scopus 로고    scopus 로고
    • Do government subsidies increase the private supply of public goods?
    • Andreoni, J., and Bergstrom, T. (1996). “Do government subsidies increase the private supply of public goods?” Public Choice, 88(3-4), 295-308.
    • (1996) Public Choice , vol.88 , Issue.3-4 , pp. 295-308
    • Andreoni, J.1    Bergstrom, T.2
  • 10
    • 0002587924 scopus 로고
    • Skilled incompetence
    • (1986). “Skilled incompetence.” Harvard Business Review, 64, 74-9.
    • (1986) Harvard Business Review , vol.64 , pp. 74-79
  • 13
    • 19544374812 scopus 로고    scopus 로고
    • Double-loop learning, teaching, and research
    • (2002). “Double-loop learning, teaching, and research.” Academy of Management Learning and Education, 1(2), 206-18.
    • (2002) Academy of Management Learning and Education , Issue.2 , pp. 206-218
  • 16
    • 84973795628 scopus 로고
    • Petty tyranny in organizations
    • Ashforth, B. (1994). “Petty tyranny in organizations.” Human Relations, 47, 755-78.
    • (1994) Human Relations , vol.47 , pp. 755-778
    • Ashforth, B.1
  • 17
    • 0026878197 scopus 로고
    • Bringing social worlds together: Computers as catalysts for new interactions in health care organizations
    • Aydin, C. E., and Rice, R. E. (1992). “Bringing social worlds together: computers as catalysts for new interactions in health care organizations.” Journal of Health and Social Behavior, 33, 168-85.
    • (1992) Journal of Health and Social Behavior , vol.33 , pp. 168-185
    • Aydin, C.E.1    Rice, R.E.2
  • 18
    • 0020843464 scopus 로고
    • I ronies of automation
    • Bainbridge, L. (1983). “I ronies of automation.” Automatica, 19, 775-9.
    • (1983) Automatica , vol.19 , pp. 775-779
    • Bainbridge, L.1
  • 20
    • 84990385493 scopus 로고    scopus 로고
    • Communicating and organizing in time: A meso level model of organizational temporality
    • Ballard, D., and Seibold, D. (2003). “Communicating and organizing in time: a meso level model of organizational temporality.” Management Communication Quarterly, 16, 380-415.
    • (2003) Management Communication Quarterly , vol.16 , pp. 380-415
    • Ballard, D.1    Seibold, D.2
  • 21
    • 45849144084 scopus 로고    scopus 로고
    • Putting a band- aid on a corpse: Incentives for nurses in the indian public health care system
    • Banerjee, A. V., Duflo, E., and Glennerster, R. (2008). “Putting a band- aid on a corpse: incentives for nurses in the Indian public health care system.” Journal of the European Economic Association, 6(2-3), 487-500.
    • (2008) Journal of the European Economic Association , vol.6 , Issue.2-3 , pp. 487-500
    • Banerjee, A.V.1    Duflo, E.2    Glennerster, R.3
  • 22
    • 0001475439 scopus 로고
    • Structuration theory as an ontology for communication research
    • S. Deetz (ed.), Newbury Park: Sage
    • Banks, S. P., and Riley, P. (1993). “Structuration theory as an ontology for communication research.” In S. Deetz (ed.), Communication Yearbook, vol. 16 (pp. 167-96). Newbury Park: Sage.
    • (1993) Communication Yearbook , vol.16 , pp. 167-196
    • Banks, S.P.1    Riley, P.2
  • 23
    • 84924575522 scopus 로고
    • Organizing and the social psychology of organizing
    • K. L. Hutchinson (ed.), Dubuque: Wm. C. Brown Publishers
    • Bantz, C. R (1992). “Organizing and the social psychology of organizing.” In K. L. Hutchinson (ed.), Readings in Organizational Communication (pp. 90-9). Dubuque: Wm. C. Brown Publishers.
    • (1992) Readings in Organizational Communication , pp. 90-99
    • Bantz, C.R.1
  • 24
    • 84950076876 scopus 로고
    • A critique and experimental test of weicks model of organizing.”
    • Bantz, C. R., and Smith, D. H. (1977). “A critique and experimental test of Weick’s model of organizing.” Communication Monographs, 44, 171-84.
    • (1977) Communication Monographs , vol.44 , pp. 171-184
    • Bantz, C.R.1    Smith, D.H.2
  • 26
    • 0022627077 scopus 로고
    • Technology as an occasion for structuring: Evidence from observations of ct scanners and the social order of radiology departments
    • Barley, S. R. (1986). “Technology as an occasion for structuring: evidence from observations of CT scanners and the social order of radiology departments.” Administrative Science Quarterly, 31, 78-108.
    • (1986) Administrative Science Quarterly , vol.31 , pp. 78-108
    • Barley, S.R.1
  • 28
    • 0040704448 scopus 로고
    • Managing the paradox of organizational trust
    • March-April
    • Barnes, L. (1981). “Managing the paradox of organizational trust.” Harvard Business Review, 59 (March-April), 107-16.
    • (1981) Harvard Business Review , vol.59 , pp. 107-116
    • Barnes, L.1
  • 29
    • 79151472613 scopus 로고    scopus 로고
    • Organizational communication systems: The traditional perspective
    • G. Barnett and L. Thayer (eds.), Greenwich, CT: Ablex Publishing Corp
    • Barnett, G. (1997). “Organizational communication systems: the traditional perspective.” In G. Barnett and L. Thayer (eds.), Organization - Communication, Emerging Perspectives V: The Renaissance in Systems Thinking (pp. 1-46). Greenwich, CT: Ablex Publishing Corp.
    • (1997) Organization - Communication, Emerging Perspectives V: The Renaissance in Systems Thinking , pp. 1-46
    • Barnett, G.1
  • 30
    • 0030518137 scopus 로고    scopus 로고
    • A social trap analysis of the management of diversity
    • Barry, B., and Bateman, T. (1996). “A social trap analysis of the management of diversity.” Academy of Management Review, 21(3), 757-90.
    • (1996) Academy of Management Review , vol.21 , Issue.3 , pp. 757-790
    • Barry, B.1    Bateman, T.2
  • 35
    • 3042597525 scopus 로고    scopus 로고
    • Organizational routines: A review of the literature
    • Becker, M. C. (2004). “Organizational routines: a review of the literature.” Industrial and Corporate Change, 13(4), 643-78.
    • (2004) Industrial and Corporate Change , vol.13 , Issue.4 , pp. 643-678
    • Becker, M.C.1
  • 36
    • 27744552746 scopus 로고    scopus 로고
    • A framework for applying organizational routines in empirical research: Linking antecedents, characteristics and performance outcomes of recurrent interaction patterns
    • (2005). “A framework for applying organizational routines in empirical research: linking antecedents, characteristics and performance outcomes of recurrent interaction patterns.” Industrial and Corporate Change, 14(5), 817-46.
    • (2005) Industrial and Corporate Change , vol.14 , Issue.5 , pp. 817-846
  • 37
    • 40849094138 scopus 로고    scopus 로고
    • Applying organizational routines in analyzing the behavior of organizations
    • Becker, M. C., and Zirpoli, F. (2008). “Applying organizational routines in analyzing the behavior of organizations.” Journal of Economic Behavior and Organization, 66(1), 128-48.
    • (2008) Journal of Economic Behavior and Organization , vol.66 , Issue.1 , pp. 128-148
    • Becker, M.C.1    Zirpoli, F.2
  • 39
    • 0004283940 scopus 로고
    • Cambridge, MA: Harvard University Press
    • Beniger, J. R. (1986). The Control Revolution. Cambridge, MA: Harvard University Press.
    • (1986) The Control Revolution
    • Beniger, J.R.1
  • 40
    • 84913634912 scopus 로고
    • Organizations: A dialectical view
    • Benson, J. (1977). “Organizations: a dialectical view.” Administrative Science Quarterly, 22, 1-21.
    • (1977) Administrative Science Quarterly , vol.22 , pp. 1-21
    • Benson, J.1
  • 42
    • 21844492054 scopus 로고
    • Critical service encounters: The employees viewpoint.”
    • Bitner, M., Booms, B., and Mohr, L. (1994). “Critical service encounters: the employee’s viewpoint.” Journal of Marketing, 58(October), 95-106.
    • (1994) Journal of Marketing , vol.58 , pp. 95-106
    • Bitner, M.1    Booms, B.2    Mohr, L.3
  • 44
    • 84924558379 scopus 로고
    • Ignorance in the ‘knowledge society: The technically uninformed customer.”
    • New York: Oxford University Press
    • Blumberg, P. (1989). “Ignorance in the ‘knowledge’ society: the technically uninformed customer.” In The Predatory Society: Deception in the American Marketplace (pp. 59-84). New York: Oxford University Press.
    • (1989) The Predatory Society: Deception in the American Marketplace , pp. 59-84
    • Blumberg, P.1
  • 45
    • 21844493404 scopus 로고
    • On the wisdom of rewarding a while hoping for b
    • Boettger, R. D., and Greer, C. R. (1994). “On the wisdom of rewarding A while hoping for B.” Organization Science, 5(4), 569-82.
    • (1994) Organization Science , vol.5 , Issue.4 , pp. 569-582
    • Boettger, R.D.1    Greer, C.R.2
  • 46
    • 0002814135 scopus 로고
    • Mis problems and failures: A socio-technical perspective, part i: The causes
    • Bostrom, R. P., and Heinen, J. S. (1977a). “MIS problems and failures: a socio-technical perspective, part I: the causes.” MIS Quarterly, 1(3), 7-32.
    • (1977) MIS Quarterly , vol.1 , Issue.3 , pp. 7-32
    • Bostrom, R.P.1    Heinen, J.S.2
  • 47
    • 0002814135 scopus 로고
    • Mis problems and failures: A socio-technical perspective; part ii: The application of socio-technical theory
    • (1977b). “MIS problems and failures: a socio-technical perspective; part II: the application of socio-technical theory.” MIS Quarterly, 1(4), 11-28.
    • (1977) MIS Quarterly , vol.1 , Issue.4 , pp. 11-28
  • 48
    • 84952535154 scopus 로고
    • Making it work: A field study of a ‘cscw network.”
    • Bowers, J. (1995). “Making it work: a field study of a ‘CSCW’ network.” The Information Society, 11, 189-207.
    • (1995) The Information Society , vol.11 , pp. 189-207
    • Bowers, J.1
  • 50
    • 84928462393 scopus 로고
    • Fallacies in the coordinated management of meaning: A philosophy of language critique of the hierarchical organization of coherent conversation and related theory
    • Brenders, D. (1987). “Fallacies in the coordinated management of meaning: a philosophy of language critique of the hierarchical organization of coherent conversation and related theory.” Quarterly Journal of Speech, 73(3), 329-48.
    • (1987) Quarterly Journal of Speech , vol.73 , Issue.3 , pp. 329-348
    • Brenders, D.1
  • 51
    • 0032135860 scopus 로고    scopus 로고
    • Breaking the bonds of reciprocity in negotiations
    • Brett, J., Shapiro, D., and Lytle, A. (1998). “Breaking the bonds of reciprocity in negotiations.” Academy of Management Journal, 41(4), 410-24.
    • (1998) Academy of Management Journal , vol.41 , Issue.4 , pp. 410-424
    • Brett, J.1    Shapiro, D.2    Lytle, A.3
  • 52
    • 0002864204 scopus 로고    scopus 로고
    • Organizational learning and communi- ties-of-practice: Toward a unified view of working, learning, and innovation
    • M. Cohen and L. Sproull (eds.), Thousand Oaks: Sage
    • Brown, J., and Duguid, P. (1996). “Organizational learning and communi- ties-of-practice: toward a unified view of working, learning, and innovation.” In M. Cohen and L. Sproull (eds.), Organizational Learning (pp. 58-82). Thousand Oaks: Sage.
    • (1996) Organizational Learning , pp. 58-82
    • Brown, J.1    Duguid, P.2
  • 55
    • 0000026910 scopus 로고
    • Effectiveness as paradox: Consensus and conflict in conceptions of organizational effectiveness
    • Cameron, K. (1986). “Effectiveness as paradox: consensus and conflict in conceptions of organizational effectiveness.” Management Science, 32(5), 539-53.
    • (1986) Management Science , vol.32 , Issue.5 , pp. 539-553
    • Cameron, K.1
  • 60
    • 0037511323 scopus 로고    scopus 로고
    • Chicago: University of Chicago Press
    • Chambliss, D. (1996). Beyond Caring. Chicago: University of Chicago Press.
    • (1996) Beyond Caring
    • Chambliss, D.1
  • 63
    • 0042165326 scopus 로고    scopus 로고
    • Selecting measures for human factors tests
    • S.Charlton and T. G. O’Brien (eds.), 2nd edn, Mahwah: Lawrence Erlbaum
    • Charlton, S. G. (2002). “Selecting measures for human factors tests.” In S.Charlton and T. G. O’Brien (eds.), Handbook of Human Factors Testing and Evaluation (2nd edn, pp. 37-53). Mahwah: Lawrence Erlbaum.
    • (2002) Handbook of Human Factors Testing and Evaluation , pp. 37-53
    • Charlton, S.G.1
  • 65
    • 11544321056 scopus 로고
    • Reframing the role of computers in organizations - the transaction costs approach
    • Ciborra, C. (1987). “Reframing the role of computers in organizations - the transaction costs approach.” Office: Technology and People, 3, 17-38.
    • (1987) Office: Technology and People , vol.3 , pp. 17-38
    • Ciborra, C.1
  • 66
    • 0141763412 scopus 로고
    • Organizational routines are stored as procedural memory: Evidence from a laboratory study
    • Cohen, M. D. and Bacdayan, P. (1994). “Organizational routines are stored as procedural memory: evidence from a laboratory study.” Organization Science, 5(4), 554-68.
    • (1994) Organization Science , vol.5 , Issue.4 , pp. 554-568
    • Cohen, M.D.1    Bacdayan, P.2
  • 71
    • 84937272572 scopus 로고    scopus 로고
    • Open peer commentaries on lafrance, m. (1996). Why we trust computers too much
    • Conger, S., Cooper, J, Schofield, J., and Stein, E. (1996). “Open peer commentaries on LaFrance, M. (1996). Why we trust computers too much.” Technology Studies, 3(2), 179-95.
    • (1996) Technology Studies , vol.3 , Issue.2 , pp. 179-195
    • Conger, S.1    Cooper, J.2    Schofield, J.3    Stein, E.4
  • 72
    • 0005623872 scopus 로고
    • Self-organizing systems perspective in the study of organizational communication
    • B. Kovacic (ed.), Albany: SUNY Press
    • Contractor, N. S. (1994). “Self-organizing systems perspective in the study of organizational communication.” In B. Kovacic (ed.), New Approaches to Organizational Communication (pp. 39-66). Albany: SUNY Press.
    • (1994) New Approaches to Organizational Communication , pp. 39-66
    • Contractor, N.S.1
  • 73
    • 0002395927 scopus 로고
    • Communication networks and new media in organizations
    • J. Fulk and C. Steinfield (eds.), Newbury Park: Sage
    • Contractor, N. S., and Eisenberg, E. M. (1990). “Communication networks and new media in organizations.” In J. Fulk and C. Steinfield (eds.), Organizations and Communication Technology (pp. 143-72). Newbury Park: Sage.
    • (1990) Organizations and Communication Technology , pp. 143-172
    • Contractor, N.S.1    Eisenberg, E.M.2
  • 74
    • 84986347564 scopus 로고
    • Theoretical frameworks for the study of structuring processes in group decision support systems
    • Contractor, N. S., and Seibold, D. R. (1993). “Theoretical frameworks for the study of structuring processes in Group Decision Support Systems.” Human Communication Research, 19(4), 528-63.
    • (1993) Human Communication Research , vol.19 , Issue.4 , pp. 528-563
    • Contractor, N.S.1    Seibold, D.R.2
  • 75
    • 3042660908 scopus 로고    scopus 로고
    • Unpublished dissertation. New Brunswick: Graduate School, Rutgers, The State University of New Jersey
    • Cooper, S. D. (2000). Unusual Routines and Computer Mediated Communication Systems. Unpublished dissertation. New Brunswick: Graduate School, Rutgers, The State University of New Jersey.
    • (2000) Unusual Routines and Computer Mediated Communication Systems
    • Cooper, S.D.1
  • 76
    • 0020106971 scopus 로고
    • Paradoxes, double binds, and reflexive loops: An alternative theoretical perspective
    • Cronen, V., Johnson, K., and Lannamann, J. (1982). “Paradoxes, double binds, and reflexive loops: an alternative theoretical perspective.” Family Process, 20, 91-112.
    • (1982) Family Process , vol.20 , pp. 91-112
    • Cronen, V.1    Johnson, K.2    Lannamann, J.3
  • 77
    • 41049118072 scopus 로고
    • A theory of rule- structure and types of episodes and a study of perceived enmeshment in undesired repetitive patterns (Urps)
    • New Brunswick: Transaction Press
    • Cronen, V., Pearce, W. Barnett, and Snavely, L. (1979). “A theory of rule- structure and types of episodes and a study of perceived enmeshment in undesired repetitive patterns (URPs).” Communication Yearbook, vol. 3 (pp. 225-40). New Brunswick: Transaction Press.
    • (1979) Communication Yearbook , vol.3 , pp. 225-240
    • Cronen, V.1    Pearce, W.B.2    Snavely, L.3
  • 78
    • 0004207089 scopus 로고
    • Ann Arbor: University of Michigan Press
    • Cross, J. G., and Guyer, M. J. (1980). Social Traps. Ann Arbor: University of Michigan Press.
    • (1980) Social Traps
    • Cross, J.G.1    Guyer, M.J.2
  • 80
    • 0024891029 scopus 로고
    • Designing information systems to support customer feedback: An organizational message system perspective
    • J. DeGross, J. Henderson, and B. Konsynski (eds.), Boston, December
    • Culnan, M. (1989). “Designing information systems to support customer feedback: an organizational message system perspective.” In J. DeGross, J. Henderson, and B. Konsynski (eds.), Proceedings of the Tenth International Conference on Information Systems (pp. 305-13). Boston, December.
    • (1989) Proceedings of the Tenth International Conference on Information Systems , pp. 305-313
    • Culnan, M.1
  • 81
    • 0000242919 scopus 로고
    • The management of universities of constant or decreasing size
    • Cyert, R. M. (1978). “The management of universities of constant or decreasing size.” Public Administration Review, 38, 344-9.
    • (1978) Public Administration Review , vol.38 , pp. 344-349
    • Cyert, R.M.1
  • 83
    • 0001229241 scopus 로고
    • Organizational information requirements, media richness and structural design
    • Daft, R. L., and Lengel, R. H. (1986). “Organizational information requirements, media richness and structural design.” Management Science, 32(5), 554-71.
    • (1986) Management Science , vol.32 , Issue.5 , pp. 554-571
    • Daft, R.L.1    Lengel, R.H.2
  • 85
    • 84992904487 scopus 로고    scopus 로고
    • Organizational responses to customer complaints: What works and what doesnt.”
    • Davidow, M. (2003). “Organizational responses to customer complaints: what works and what doesn’t.” Journal of Service Research, 5(3), 225-50.
    • (2003) Journal of Service Research , vol.5 , Issue.3 , pp. 225-250
    • Davidow, M.1
  • 90
    • 84982405941 scopus 로고
    • The turbulent-field environment of sociotechnical systems: Beyond metaphor
    • DeGreene, K. (1990). “The turbulent-field environment of sociotechnical systems: beyond metaphor.” Behavioral Science, 35(1), 49-59.
    • (1990) Behavioral Science , vol.35 , Issue.1 , pp. 49-59
    • DeGreene, K.1
  • 92
    • 0001009629 scopus 로고    scopus 로고
    • Diagnosing cultural barriers to knowledge management
    • DeLong, D., and Fahey, L. (2000). “Diagnosing cultural barriers to knowledge management.” Academy of Management Executive, 14(4), 113-27.
    • (2000) Academy of Management Executive , vol.14 , Issue.4 , pp. 113-127
    • DeLong, D.1    Fahey, L.2
  • 93
    • 0003964033 scopus 로고
    • Cambridge, MA: Massachusetts Institute for Technology, Center for Advanced Engineering Study
    • Deming, W. Edwards (1986). Out of the Crisis. Cambridge, MA: Massachusetts Institute for Technology, Center for Advanced Engineering Study.
    • (1986) Out of the Crisis
    • Deming, W.E.1
  • 94
    • 84937332376 scopus 로고    scopus 로고
    • Impression management and the use of procedures at the ritz-carlton: Moral standards and dramaturgical discipline
    • Dillard, C., Browning, L. D., Sitkin, S., and Sutcliffe, K. (2000). “Impression management and the use of procedures at the Ritz-Carlton: moral standards and dramaturgical discipline.” Communication Studies, 51(4), 404-14.
    • (2000) Communication Studies , vol.51 , Issue.4 , pp. 404-414
    • Dillard, C.1    Browning, L.D.2    Sitkin, S.3    Sutcliffe, K.4
  • 95
    • 7444267668 scopus 로고
    • Ontario: The Conference Board of Canada
    • Dixon, N. M. (1993). Organizational Learning (Report 111-93). Ontario: The Conference Board of Canada.
    • (1993) Organizational Learning , pp. 111-193
    • Dixon, N.M.1
  • 97
    • 77949691000 scopus 로고    scopus 로고
    • Organizational divisions in bim- enabled commercial construction
    • Dossick, C. S., and Neff, G. (2010). “Organizational divisions in BIM- enabled commercial construction.” Construction Engineering Management, 136(4), 459-67.
    • (2010) Construction Engineering Management , vol.136 , Issue.4 , pp. 459-467
    • Dossick, C.S.1    Neff, G.2
  • 98
    • 0034131565 scopus 로고    scopus 로고
    • The salieri syndrome: Consequences of envy in groups
    • Duffy, M. K., and Shaw, J. D. (2000). “The Salieri syndrome: consequences of envy in groups.” Small Group Research, 31(1), 3-23.
    • (2000) Small Group Research , vol.31 , Issue.1 , pp. 3-23
    • Duffy, M.K.1    Shaw, J.D.2
  • 100
    • 0030527615 scopus 로고    scopus 로고
    • Network rules of order: Regulating speech in public electronic fora
    • Dutton, W. H. (1996). “Network rules of order: regulating speech in public electronic fora.” Media, Culture and Society, 18, 269-90.
    • (1996) Media, Culture and Society , vol.18 , pp. 269-290
    • Dutton, W.H.1
  • 101
    • 34248472911 scopus 로고
    • Automating bias
    • Dutton, W. H., and Kraemer, K. L. (1980). “Automating bias.” Society, 17(2), 36-41.
    • (1980) Society , vol.17 , Issue.2 , pp. 36-41
    • Dutton, W.H.1    Kraemer, K.L.2
  • 102
    • 84924607010 scopus 로고
    • How to replace a driver’s license
    • New York. Harcourt Brace
    • Eco, U. (1994). “How to replace a driver’s license.” In How to Travel with a Salmon and Other Essays (pp. 9-18). New York. Harcourt Brace.
    • (1994) How to Travel with a Salmon and Other Essays , pp. 9-18
    • Eco, U.1
  • 103
    • 84990329985 scopus 로고    scopus 로고
    • Learning from mistakes is easier said than done: Group and organizational influences on the detection and correction of human error
    • Edmondson, A. C. (1996). “Learning from mistakes is easier said than done: group and organizational influences on the detection and correction of human error.” The Journal of Applied Behavioral Science, 40(1), 66-90.
    • (1996) The Journal of Applied Behavioral Science , vol.40 , Issue.1 , pp. 66-90
    • Edmondson, A.C.1
  • 104
    • 0033243278 scopus 로고    scopus 로고
    • Psychological safety and learning behavior in work teams
    • (1999). “Psychological safety and learning behavior in work teams.” Administrative Science Quarterly, 44(4), 350-83.
    • (1999) Administrative Science Quarterly , vol.44 , Issue.4 , pp. 350-383
  • 105
    • 84924584601 scopus 로고    scopus 로고
    • Learning from failure in health care: Frequent opportunities, pervasive barriers
    • (2004). “Learning from failure in health care: frequent opportunities, pervasive barriers.” Quality and Safety in Health Care, 31(Suppl. 2), 113-119.
    • (2004) Quality and Safety in Health Care , vol.31 , Issue.2 , pp. 113-119
  • 106
    • 77149170978 scopus 로고    scopus 로고
    • The recovery window: Organizational learning following ambiguous threats
    • M. Farjoun and W. Starbuck (eds.), Boston: Blackwell
    • Edmondson, A. C., Ferlins, E., Feldman, L., and Bohmer, R. (2005). “The recovery window: organizational learning following ambiguous threats.” In M. Farjoun and W. Starbuck (eds.), Organization at the Limit: Lessons from the Columbia Disaster (pp. 220-45). Boston: Blackwell.
    • (2005) Organization at the Limit: Lessons from the Columbia Disaster , pp. 220-245
    • Edmondson, A.C.1    Ferlins, E.2    Feldman, L.3    Bohmer, R.4
  • 107
    • 0001606439 scopus 로고
    • The commons problems: Alternative perspectives
    • Edney, J. (1980). “The commons problems: alternative perspectives.” American Psychologist, 35, 131-50.
    • (1980) American Psychologist , vol.35 , pp. 131-150
    • Edney, J.1
  • 108
    • 0023439384 scopus 로고
    • Strategies for encouraging successful adoption of office communication systems
    • Ehrlich, S. (1987). “Strategies for encouraging successful adoption of office communication systems.” ACM Transactions on Office Information Systems, 5(4), 340-57.
    • (1987) ACM Transactions on Office Information Systems , vol.5 , Issue.4 , pp. 340-357
    • Ehrlich, S.1
  • 109
    • 58149407822 scopus 로고
    • Confidence in judgment: Persistence in the illusion of validity
    • Einhorn, H. J., and Hogarth, R. M. (1978). “Confidence in judgment: persistence in the illusion of validity.” Psychological Review, 85, 395-416.
    • (1978) Psychological Review , vol.85 , pp. 395-416
    • Einhorn, H.J.1    Hogarth, R.M.2
  • 110
    • 84947219298 scopus 로고
    • Ambiguity as strategy in organizational communication
    • Eisenberg, E. M. (1984). “Ambiguity as strategy in organizational communication.” Communication Monographs, 51, 227-42.
    • (1984) Communication Monographs , vol.51 , pp. 227-242
    • Eisenberg, E.M.1
  • 112
    • 0001336426 scopus 로고
    • Agency theory: Assessment and review
    • Eisenhardt, K. M. (1989). “Agency theory: assessment and review.” Academy of Management Review, 14(1), 57-74.
    • (1989) Academy of Management Review , vol.14 , Issue.1 , pp. 57-74
    • Eisenhardt, K.M.1
  • 113
    • 0000096974 scopus 로고
    • Paradoxical demands and the creation of excellence: The case of just-in-time manufacturing
    • R. Quinn and K. Cameron (eds.), Cambridge, MA: Ballinger Publishing
    • Eisenhardt, K. M., and Westcott, B. (1988). “Paradoxical demands and the creation of excellence: the case of just-in-time manufacturing.” In R. Quinn and K. Cameron (eds.), Paradox and Transformation: Toward a Theory of Change in Organization and Management (pp. 169-93). Cambridge, MA: Ballinger Publishing.
    • (1988) Paradox and Transformation: Toward a Theory of Change in Organization and Management , pp. 169-193
    • Eisenhardt, K.M.1    Westcott, B.2
  • 117
  • 118
    • 84990385217 scopus 로고    scopus 로고
    • Discursiveness, contradiction, and unintended consequences in successive downsizings
    • Fairhurst, G., Cooren, F., and Cahill, D. (2002). “Discursiveness, contradiction, and unintended consequences in successive downsizings.” Management Communication Quarterly, 15(4), 501-40.
    • (2002) Management Communication Quarterly , vol.15 , Issue.4 , pp. 501-540
    • Fairhurst, G.1    Cooren, F.2    Cahill, D.3
  • 120
    • 84986100964 scopus 로고
    • An investigation of factors expected to affect feedback seeking: A longitudinal field study
    • Fedor, D., Rensvold, R., and Adams, S. (1992). “An investigation of factors expected to affect feedback seeking: a longitudinal field study.” Personnel Psychology, 45(4), 779-806.
    • (1992) Personnel Psychology , vol.45 , Issue.4 , pp. 779-806
    • Fedor, D.1    Rensvold, R.2    Adams, S.3
  • 122
    • 0346739074 scopus 로고    scopus 로고
    • Organizational routines as a source of continuous change
    • Feldman, M. S. (2000). “Organizational routines as a source of continuous change.” Organizational Science, 11(6), 611-29.
    • (2000) Organizational Science , vol.11 , Issue.6 , pp. 611-629
    • Feldman, M.S.1
  • 123
    • 0000224199 scopus 로고
    • Information in organizations as signal and symbol
    • Feldman, M. S. and March, J (1981). ‘Information in organizations as signal and symbol.” Administrative Science Quarterly, 26(2), 171-86.
    • (1981) Administrative Science Quarterly , vol.26 , Issue.2 , pp. 171-186
    • Feldman, M.S.1    March, J.2
  • 124
    • 0043264403 scopus 로고    scopus 로고
    • Reconceptualizing organizational routines as a source of flexibility and change
    • Feldman, M. S., and Pentland, B. T. (2003). “Reconceptualizing organizational routines as a source of flexibility and change.” Administrative Science Quarterly, 48, +-118.
    • (2003) Administrative Science Quarterly, 48
    • Feldman, M.S.1    Pentland, B.T.2
  • 125
    • 67349191005 scopus 로고    scopus 로고
    • Organizational routines and capabilities: Historical drift and a course-correction toward microfoundations
    • Felin, T., and Foss, N. J. (2009). “Organizational routines and capabilities: historical drift and a course-correction toward microfoundations.” Scandinavian Journal of Management, 25(2), 157-67.
    • (2009) Scandinavian Journal of Management , vol.25 , Issue.2 , pp. 157-167
    • Felin, T.1    Foss, N.J.2
  • 126
    • 0011430255 scopus 로고
    • The social context and a sense of injustice: The option to challenge
    • Fine, M. (1983). “The social context and a sense of injustice: the option to challenge.” Representative Research in Social Psychology, 13(1), 15-33.
    • (1983) Representative Research in Social Psychology , vol.13 , Issue.1 , pp. 15-33
    • Fine, M.1
  • 127
    • 0000494042 scopus 로고
    • Organizational learning
    • Fiol, C. M., and Lyles, M. A. (1985). “Organizational learning.” Academy of Management, 10(4), 803-13.
    • (1985) Academy of Management , vol.10 , Issue.4 , pp. 803-813
    • Fiol, C.M.1    Lyles, M.A.2
  • 128
    • 33747927436 scopus 로고
    • Hindsight is not foresight: The effect of outcome knowledge on judgment under uncertainty
    • Fischoff, B. (1975). “Hindsight is not foresight: the effect of outcome knowledge on judgment under uncertainty.” Journal of Experimental Psychology: Human Perception and Performance, 1(3), 288-99.
    • (1975) Journal of Experimental Psychology: Human Perception and Performance , vol.1 , Issue.3 , pp. 288-299
    • Fischoff, B.1
  • 131
    • 0001788115 scopus 로고
    • Organizational changes in and out of dualities and paradox
    • R. Quinn and K. Cameron, Cambridge, MA: Ballinger Publishing
    • Ford, J. and Backoff, R. (1988). “Organizational changes in and out of dualities and paradox.” In R. Quinn and K. Cameron (1988). Paradox and Transformation: Toward a Theory of Change in Organization and Management (pp. 81-121). Cambridge, MA: Ballinger Publishing.
    • (1988) Paradox and Transformation: Toward a Theory of Change in Organization and Management , pp. 81-121
    • Ford, J.1    Backoff, R.2
  • 132
    • 84965587760 scopus 로고
    • Can i help you? A framework for the interdisciplinary research on customer service encounters
    • Ford, W., and Etienne, C. (1994). “Can I help you? A framework for the interdisciplinary research on customer service encounters.” Management Communication Quarterly, 7(4), 413-41.
    • (1994) Management Communication Quarterly , vol.7 , Issue.4 , pp. 413-441
    • Ford, W.1    Etienne, C.2
  • 133
    • 0001811728 scopus 로고
    • The vicious circle of consumer complaints
    • Fornell, C., and Westbrook, R. (1984). “The vicious circle of consumer complaints.” Journal of Marketing, 48(3), 68-78.
    • (1984) Journal of Marketing , vol.48 , Issue.3 , pp. 68-78
    • Fornell, C.1    Westbrook, R.2
  • 134
    • 0002221748 scopus 로고
    • System dynamics - future opportunities
    • A. Legasto, Jr., J. W. Forrester, and J. Lyneis (eds.), Amsterdam: North-Holland
    • Forrester, J. W. (1980). “System dynamics - future opportunities.” In A. Legasto, Jr., J. W. Forrester, and J. Lyneis (eds.), System Dynamics (pp. 7-21). Amsterdam: North-Holland.
    • (1980) System Dynamics , pp. 7-21
    • Forrester, J.W.1
  • 135
    • 84970316158 scopus 로고
    • How intrinsic motivation is crowded in and out
    • Frey, B. (1994). “How intrinsic motivation is crowded in and out.” Rationality and Society, 6, 334-52.
    • (1994) Rationality and Society , vol.6 , pp. 334-352
    • Frey, B.1
  • 136
    • 0027630926 scopus 로고
    • Building a learning organization
    • Garvin, D. (1993). “Building a learning organization.” Harvard Business Review, 71(4), 78-91.
    • (1993) Harvard Business Review , vol.71 , Issue.4 , pp. 78-91
    • Garvin, D.1
  • 138
    • 0022746620 scopus 로고
    • The integration of computing and routine work
    • Gasser, L. (1986). “The integration of computing and routine work.” ACM Transactions on Office Information Systems, 4(3), 205-25.
    • (1986) ACM Transactions on Office Information Systems , vol.4 , Issue.3 , pp. 205-225
    • Gasser, L.1
  • 141
    • 84924575517 scopus 로고    scopus 로고
    • Effective metaroutines for organizational problem solving
    • Montana State University, Bozeman, MT
    • Ghosh, X. M., and Sobek, D. K. II. (2007). “Effective metaroutines for organizational problem solving.” Unpublished report. Mechanical and Industrial Engineering Department, Montana State University, Bozeman, MT. Online, available at: www.coe.montana.edu/ie/fac-ulty/sobek/IOC_Grant/Metaroutines_workingpaper.pdf.
    • (2007) Mechanical and Industrial Engineering Department
    • Ghosh, X.M.1    Sobek, D.2
  • 143
    • 0003989543 scopus 로고
    • Stanford: Stanford University Press
    • (1990). The Consequences of Modernity. Stanford: Stanford University Press.
    • (1990) The Consequences of Modernity
  • 145
    • 54649083377 scopus 로고    scopus 로고
    • Organizational rules on communicating: How employees are - and are not - learning the ropes
    • Gilsdorf, J. (1998). “Organizational rules on communicating: how employees are - and are not - learning the ropes.” Journal of Business Communication, 35(2), 173-201.
    • (1998) Journal of Business Communication , vol.35 , Issue.2 , pp. 173-201
    • Gilsdorf, J.1
  • 147
    • 0003471232 scopus 로고
    • New York: Harper and Row
    • (1974). Frame Analysis. New York: Harper and Row.
    • (1974) Frame Analysis
  • 150
    • 84924539048 scopus 로고    scopus 로고
    • Understanding time lags
    • (2001). “Understanding time lags.” Academy of Management Review, 26(4), 651-5.
    • (2001) Academy of Management Review , vol.26 , Issue.4 , pp. 651-655
  • 151
    • 8144228662 scopus 로고    scopus 로고
    • Organizational change that produces results: The linkage approach
    • Goodman, P. S., and Rousseau, D. M. (2004). “Organizational change that produces results: the linkage approach.” Academy of Management Executive, 18(3), 7-19.
    • (2004) Academy of Management Executive , vol.18 , Issue.3 , pp. 7-19
    • Goodman, P.S.1    Rousseau, D.M.2
  • 152
    • 0002373908 scopus 로고
    • Teaching big brother to be a team player: Computer monitoring and quality
    • Griffith, T. (1993). “Teaching big brother to be a team player: computer monitoring and quality.” Academy of Management Executive, 7(1), 73-80.
    • (1993) Academy of Management Executive , vol.7 , Issue.1 , pp. 73-80
    • Griffith, T.1
  • 153
    • 0012707427 scopus 로고    scopus 로고
    • Putting customer satisfaction in its place: Broader organizational research perspectives versus measurement myopia
    • Grisaffe, D. (2000). “Putting customer satisfaction in its place: broader organizational research perspectives versus measurement myopia.” Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 13, 1-16.
    • (2000) Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior , vol.13 , pp. 1-16
    • Grisaffe, D.1
  • 154
    • 84924575516 scopus 로고    scopus 로고
    • The analysis of organizational routines: Proposal for an analytic framework based on nelson and winter and leibenstein
    • Odense, France, November
    • Guennif, S., and Mangolte, P. A. (2002). “The analysis of organizational routines: proposal for an analytic framework based on Nelson and Winter and Leibenstein.” Paper presented at conference on Empirical Research on Routines in Business and Economics: Towards a Research Program, Odense, France, November.
    • (2002) Empirical Research on Routines in Business and Economics: Towards a Research Program
    • Guennif, S.1    Mangolte, P.A.2
  • 155
    • 50349096182 scopus 로고    scopus 로고
    • Understanding systems theory: Transition from equilibrium to entropy
    • Gunaratne, S. A. (2008). “Understanding systems theory: transition from equilibrium to entropy.” Asian Journal of Communication, 18(3), 175-92.
    • (2008) Asian Journal of Communication , vol.18 , Issue.3 , pp. 175-192
    • Gunaratne, S.A.1
  • 157
    • 0000644040 scopus 로고
    • The design of work teams
    • J. W. Lorsch (ed.), Englewood Cliffs: Prentice Hall
    • Hackman, J. R. (1987). “The design of work teams.” In J. W. Lorsch (ed.), Handbook of Organizational Behavior. Englewood Cliffs: Prentice Hall.
    • (1987) Handbook of Organizational Behavior
    • Hackman, J.R.1
  • 158
    • 77956858522 scopus 로고
    • Group tasks, group interaction process, and group performance effectiveness: A review and proposed integration
    • L. Berkowitz (ed.), New York: Academic Press
    • Hackman, J. R., and Morris, C. G. (1975). “Group tasks, group interaction process, and group performance effectiveness: a review and proposed integration.” In L. Berkowitz (ed.), Advances in Experimental Social Psychology, vol. 8, pp. 45-99. New York: Academic Press.
    • (1975) Advances in Experimental Social Psychology , vol.8 , pp. 45-99
    • Hackman, J.R.1    Morris, C.G.2
  • 159
    • 84924575515 scopus 로고    scopus 로고
    • Customer service: The hunt for a human
    • December 30
    • Hafner, K. (2004, December 30). “Customer service: the hunt for a human.” New York Times. Online, available at: www.nytimes.com/2004/12/30/technology/circuits/30serv.html?ex=1105472199an dei=1anden=1e2635c40999f3a5.
    • (2004) New York Times
    • Hafner, K.1
  • 160
    • 42049085070 scopus 로고    scopus 로고
    • The role of continuous quality improvement and psychological safety in predicting workarounds
    • Halbesleben, J. R. B., and Rathert, C. (2008). “The role of continuous quality improvement and psychological safety in predicting workarounds.” Health Care Management Review, 33(2), 134-44.
    • (2008) Health Care Management Review , vol.33 , Issue.2 , pp. 134-144
    • Halbesleben, J.1    Rathert, C.2
  • 161
    • 37349064443 scopus 로고    scopus 로고
    • Workarounds in health care settings: Literature review and research agenda
    • Halbesleben, J. R. B., Wakefield, D. S., and Wakefield, B. J. (2008). “Workarounds in health care settings: literature review and research agenda.” Health Care Management Review, 33(10), 2-12.
    • (2008) Health Care Management Review , vol.33 , Issue.10 , pp. 2-12
    • Halbesleben, J.1    Wakefield, D.S.2    Wakefield, B.J.3
  • 163
    • 0002109936 scopus 로고
    • A study of prisoners and guards in a simulated prison
    • Haney, C., Banks, W. C., and Zimbardo, P. G. (1973) “A study of prisoners and guards in a simulated prison.” Naval Research Review, 30, 4-17.
    • (1973) Naval Research Review , vol.30 , pp. 4-17
    • Haney, C.1    Banks, W.C.2    Zimbardo, P.G.3
  • 164
    • 0014413249 scopus 로고
    • The tragey of the commons
    • Hardin, G. (1968). “The tragey of the commons.” Science, 162(3859), 1243-8.
    • (1968) Science , vol.162 , Issue.3859 , pp. 1243-1248
    • Hardin, G.1
  • 165
    • 2142718745 scopus 로고    scopus 로고
    • Patterns of organizational injustice: A taxonomy of what employees regard as unjust
    • J. Wagner (ed.), Stamford: JAI
    • Harlos, K., and Pinder, C. (1999). “Patterns of organizational injustice: a taxonomy of what employees regard as unjust.” In J. Wagner (ed.), Advances in Qualitative Organizational Research, vol. 2 (pp. 97-125). Stamford: JAI.
    • (1999) Advances in Qualitative Organizational Research , vol.2 , pp. 97-125
    • Harlos, K.1    Pinder, C.2
  • 166
  • 167
    • 22044456954 scopus 로고    scopus 로고
    • Cognitive repairs: How organizational practices can compensate for individual shortcomings
    • Heath, C., Larrick, R. P., and Klayman, J. (1998). “Cognitive repairs: how organizational practices can compensate for individual shortcomings.” Research in Organizational Behavior, 20, 1-37.
    • (1998) Research in Organizational Behavior , vol.20 , pp. 1-37
    • Heath, C.1    Larrick, R.P.2    Klayman, J.3
  • 168
    • 84990357493 scopus 로고    scopus 로고
    • Knowledge management and professional work: A communication perspective on the knowledge-based organization
    • Heaton, L., and Taylor, J. (2002). “Knowledge management and professional work: a communication perspective on the knowledge-based organization.” Management Communication Quarterly, 16(2),210-36.
    • (2002) Management Communication Quarterly , vol.16 , Issue.2 , pp. 210-236
    • Heaton, L.1    Taylor, J.2
  • 169
    • 79958731337 scopus 로고    scopus 로고
    • An integrated model of knowledge sharing in contemporary communication environments
    • C. Beck (ed.), London: Routledge
    • Heinz, M., and Rice, R. E. (2009). “An integrated model of knowledge sharing in contemporary communication environments.” In C. Beck (ed.), Communication Yearbook, vol. 33 (pp. 172-95). London: Routledge.
    • (2009) Communication Yearbook , vol.33 , pp. 172-195
    • Heinz, M.1    Rice, R.E.2
  • 172
    • 84925920393 scopus 로고
    • The application of family therapy concepts to influencing organizational behavior
    • Hirschorn, L. and Gilmore, R. (1980). “The application of family therapy concepts to influencing organizational behavior.” Administrative Science Quarterly, 25(1), 18-37.
    • (1980) Administrative Science Quarterly , vol.25 , Issue.1 , pp. 18-37
    • Hirschorn, L.1    Gilmore, R.2
  • 174
    • 84881690225 scopus 로고    scopus 로고
    • The concept of a routine
    • M. Becker (ed.), New York: Edward Elgar
    • Hodgson, G. M. (2008). “The concept of a routine.” In M. Becker (ed.), Handbook of Organizational Routines (pp. 15-28). New York: Edward Elgar.
    • (2008) Handbook of Organizational Routines , pp. 15-28
    • Hodgson, G.M.1
  • 175
    • 1842733480 scopus 로고    scopus 로고
    • The complex evolution of a simple traffic convention: The functions and implications of habit
    • Hodgson, G. M., and Knudsen, T. (2004). “The complex evolution of a simple traffic convention: the functions and implications of habit.” Journal of Economic Behavior and Organization, 54, 19-47.
    • (2004) Journal of Economic Behavior and Organization , vol.54 , pp. 19-47
    • Hodgson, G.M.1    Knudsen, T.2
  • 176
    • 0001603236 scopus 로고
    • Organizational information systems: Determinants of their performance and behavior
    • Huber, G. P. (1982). “Organizational information systems: determinants of their performance and behavior.” Management Science, 28(2), 138-55.
    • (1982) Management Science , vol.28 , Issue.2 , pp. 138-155
    • Huber, G.P.1
  • 177
    • 0003288357 scopus 로고
    • A theory of the effects of advanced information technologies on organizational design, intelligence, and decision making
    • Newbury Park: Sage
    • (1990). “A theory of the effects of advanced information technologies on organizational design, intelligence, and decision making.” In J. Fulk and C. Steinfield (eds.), Organizations and Communication Technology (pp. 237-74). Newbury Park: Sage.
    • (1990) Organizations and Communication Technology , pp. 237-274
    • Fulk, J.1    Steinfield, C.2
  • 178
    • 84936824011 scopus 로고
    • Organizational learning: The contributing processes and the literatures
    • (1991). “Organizational learning: the contributing processes and the literatures.” Organization Science, 2(1), 88-115.
    • (1991) Organization Science , vol.2 , Issue.1 , pp. 88-115
  • 182
    • 0011620303 scopus 로고
    • Critical and nonfoundational analyses: Are they contradictory or complementary?
    • B. Kovacic (ed.), Albany: State University of New York
    • Huspek, M. (1994). “Critical and nonfoundational analyses: are they contradictory or complementary?” In B. Kovacic (ed.), New Approaches to Organizational Communication (pp. 191-210). Albany: State University of New York.
    • (1994) New Approaches to Organizational Communication , pp. 191-210
    • Huspek, M.1
  • 192
    • 0034978456 scopus 로고    scopus 로고
    • Interpersonal and systemic aspects of emotional abuse at work: The targets perspective.”
    • Keashly, L. (2001). “Interpersonal and systemic aspects of emotional abuse at work: the target’s perspective.” Violence & Victims, 16(3), 233-68.
    • (2001) Violence & Victims , vol.16 , Issue.3 , pp. 233-268
    • Keashly, L.1
  • 195
    • 0001984825 scopus 로고
    • On the folly of rewarding a while hoping for b
    • Kerr, S. (1995). “On the folly of rewarding A while hoping for B.” Academy of Management Executive, 9(1), 7-14.
    • (1995) Academy of Management Executive , vol.9 , Issue.1 , pp. 7-14
    • Kerr, S.1
  • 197
    • 71549172714 scopus 로고
    • The social process of technological change in organizations
    • S. Kiesler and L. Sproull (eds.), Cambridge: Cambridge University Press
    • Kiesler, S., and Sproull, L. (1987). “The social process of technological change in organizations.” In S. Kiesler and L. Sproull (eds.), Computing and Change on Campus (pp. 28-40). Cambridge: Cambridge University Press.
    • (1987) Computing and Change on Campus , pp. 28-40
    • Kiesler, S.1    Sproull, L.2
  • 198
    • 0031320223 scopus 로고    scopus 로고
    • Media appropriateness: Effects of experience on communication media choice
    • King, R. C., and Xia, W. (1997). “Media appropriateness: effects of experience on communication media choice.” Decision Sciences, 28(4), 877-910.
    • (1997) Decision Sciences , vol.28 , Issue.4 , pp. 877-910
    • King, R.C.1    Xia, W.2
  • 199
    • 84869098416 scopus 로고    scopus 로고
    • Work coordination, work flow, and workarounds in a medical context
    • New York: ACM Press
    • Kobayashi, M., Fussell, S. R., Xiao, Y., and Seagull, J. (2005). “Work coordination, work flow, and workarounds in a medical context.” CHI Late Breaking Results (pp. 1561-4). New York: ACM Press.
    • (2005) CHI Late Breaking Results , pp. 1561-1564
    • Kobayashi, M.1    Fussell, S.R.2    Xiao, Y.3    Seagull, J.4
  • 201
    • 1542710569 scopus 로고    scopus 로고
    • Social dilemmas: The anatomy of cooperation
    • Kollock, P. (1998). “Social dilemmas: the anatomy of cooperation.” American Review of Sociology, 24(1), 183-214.
    • (1998) American Review of Sociology , vol.24 , Issue.1 , pp. 183-214
    • Kollock, P.1
  • 202
    • 0039251400 scopus 로고
    • The dark side of info- age social networks in public organizations and creeping crises
    • Korac-Boisvert, N., and Kouzmin, A. (1994). “The dark side of info- age social networks in public organizations and creeping crises.” Administrative Theory, and Praxis, 16(1), 57-82.
    • (1994) Administrative Theory, and Praxis , vol.16 , Issue.1 , pp. 57-82
    • Korac-Boisvert, N.1    Kouzmin, A.2
  • 204
    • 84937281077 scopus 로고    scopus 로고
    • Why we trust computers too much
    • LaFrance, M. (1996). “Why we trust computers too much,” Technology Studies, 3(2), 163-78.
    • (1996) Technology Studies , vol.3 , Issue.2 , pp. 163-178
    • LaFrance, M.1
  • 210
    • 0036788221 scopus 로고    scopus 로고
    • Organizational measures as a form of knowledge management: A multitheoretic, communication-based exploration
    • Lehr, J. K., and Rice, R. E. (2002). “Organizational measures as a form of knowledge management: a multitheoretic, communication-based exploration.” Journal of the American Society for Information Science and Technology, 53(12), 1060-73.
    • (2002) Journal of the American Society for Information Science and Technology , vol.53 , Issue.12 , pp. 1060-1073
    • Lehr, J.K.1    Rice, R.E.2
  • 211
    • 84924575511 scopus 로고    scopus 로고
    • How are organizational measures really used?
    • (2005). “How are organizational measures really used?” Quality Management Journal, 12(3), 39-60.
    • (2005) Quality Management Journal , vol.12 , Issue.3 , pp. 39-60
  • 212
    • 0001318112 scopus 로고
    • Allocative efficiency and x-efficiency
    • Leibenstein, H. (1966). “Allocative efficiency and X-efficiency.” American Economic Review, 56, 392-415.
    • (1966) American Economic Review , vol.56 , pp. 392-415
    • Leibenstein, H.1
  • 214
    • 0030493427 scopus 로고    scopus 로고
    • Customer contributions to quality: A different view of the customer-oriented firm
    • Lengnick-Hall, C. (1996). “Customer contributions to quality: a different view of the customer-oriented firm.” Academy of Management Review, 21(3), 791-824.
    • (1996) Academy of Management Review , vol.21 , Issue.3 , pp. 791-824
    • Lengnick-Hall, C.1
  • 216
    • 0010581697 scopus 로고
    • M. D. Cohen and L. S. Sproull (eds.), Thousand Oaks: Sage
    • Levitt, B. S., and March, J. G. (1995). “Organizational learning.” In M. D. Cohen and L. S. Sproull (eds.), Organizational Learning (pp. 517-40). Thousand Oaks: Sage.
    • (1995) Organizational Learning , pp. 517-540
    • Levitt, B.S.1    March, J.G.2
  • 217
    • 33847081394 scopus 로고
    • Defining the ‘field at a given time
    • Lewin K. (1943). “Defining the ‘Field at a Given Time.’” Psychological Review, 50, 292-310.
    • (1943) Psychological Review , vol.50 , pp. 292-310
    • Lewin, K.1
  • 218
    • 0034335477 scopus 로고    scopus 로고
    • Exploring paradox: Toward a more comprehensive guide
    • Lewis, M. W. (2000). “Exploring paradox: toward a more comprehensive guide.” Academy of Management Review, 25(4), 760-76.
    • (2000) Academy of Management Review , vol.25 , Issue.4 , pp. 760-776
    • Lewis, M.W.1
  • 220
    • 79960754335 scopus 로고    scopus 로고
    • Oppositional new media, ownership, and access: From consumption to reconfiguration and remediation
    • R. E. Rice (ed.), Cresskill: Hampton Press
    • Lievrouw, L. (2008). “Oppositional new media, ownership, and access: from consumption to reconfiguration and remediation.” In R. E. Rice (ed.), Media Ownership: Research and Regulation (pp. 391-416). Cresskill: Hampton Press.
    • (2008) Media Ownership: Research and Regulation , pp. 391-416
    • Lievrouw, L.1
  • 222
    • 33748772833 scopus 로고    scopus 로고
    • The good, the bad, and the misguided: How managers inadvertently encourage deviant behaviors
    • Litzky, B. E., Eddleston, K. A., and Kidder, D. L. (2006). “The good, the bad, and the misguided: how managers inadvertently encourage deviant behaviors.” Academy of Management Perspective, 20(1), 91-103.
    • (2006) Academy of Management Perspective , vol.20 , Issue.1 , pp. 91-103
    • Litzky, B.E.1    Eddleston, K.A.2    Kidder, D.L.3
  • 225
    • 44449136470 scopus 로고    scopus 로고
    • Organizational change and managerial sensemaking: Working through paradox
    • Luscher, L. S., and Lewis, M. W. (2008). “Organizational change and managerial sensemaking: working through paradox.” Academy of Management Journal, 51(2), 221-40.
    • (2008) Academy of Management Journal , vol.51 , Issue.2 , pp. 221-240
    • Luscher, L.S.1    Lewis, M.W.2
  • 226
    • 84990341067 scopus 로고    scopus 로고
    • The communicative cycle of employee emotional abuse: Generation and regeneration of workplace mistreatment
    • Lutgen-Sandvik, P. (2003). “The communicative cycle of employee emotional abuse: generation and regeneration of workplace mistreatment.” Management Communication Quarterly, 16(4), 471-501.
    • (2003) Management Communication Quarterly , vol.16 , Issue.4 , pp. 471-501
    • Lutgen-Sandvik, P.1
  • 227
    • 0000388222 scopus 로고    scopus 로고
    • Technology adaptation: The case of a computer-supported inter-organizational virtual team
    • Majchrzak, A., Rice, R. E., Malhotra, A., King, N., and Ba, S. (2000). “Technology adaptation: the case of a computer-supported inter-organizational virtual team.” MIS Quarterly, 24(4), 569-600.
    • (2000) MIS Quarterly , vol.24 , Issue.4 , pp. 569-600
    • Majchrzak, A.1    Rice, R.E.2    Malhotra, A.3    King, N.4    Ba, S.5
  • 229
    • 84924575509 scopus 로고    scopus 로고
    • Malicious envy in the workplace
    • University of TexasICA conference, May, New Orleans
    • (2004). “Malicious envy in the workplace.” Austin: Dept of Communication Studies, University of Texas. Paper presented to ICA conference, May, New Orleans.
    • (2004) Austin: Dept of Communication Studies
  • 230
    • 0001812752 scopus 로고
    • Exploration and exploitation in organizational learning
    • March, J. G. (1991). “Exploration and exploitation in organizational learning,” Organization Science, 2, 71-87.
    • (1991) Organization Science , vol.2 , pp. 71-87
    • March, J.G.1
  • 233
    • 0039404192 scopus 로고    scopus 로고
    • Designing discourse: A critical analysis of strategic ambiguity and workplace control
    • Markham, A. (1996). “Designing discourse: a critical analysis of strategic ambiguity and workplace control.” Management Communication Quarterly, 9(4), 389-421.
    • (1996) Management Communication Quarterly , vol.9 , Issue.4 , pp. 389-421
    • Markham, A.1
  • 235
    • 84965565212 scopus 로고
    • Toward a ‘critical mass’ theory of interactive media, universal access, interdependence and diffusion
    • (1987). “Toward a ‘critical mass’ theory of interactive media, universal access, interdependence and diffusion.” Communication Research, 14(5), 491-511.
    • (1987) Communication Research , vol.14 , Issue.5 , pp. 491-511
  • 236
    • 0001828824 scopus 로고
    • Toward a critical mass theory of interactive media
    • Newbury Park: Sage
    • (1990). “Toward a critical mass theory of interactive media.” In J. Fulk and C. Steinfield (eds.), Organizations and Communication Technology (pp. 194-218). Newbury Park: Sage.
    • (1990) Organizations and Communication Technology , pp. 194-218
    • Fulk, J.1    Steinfield, C.2
  • 237
    • 0034899118 scopus 로고    scopus 로고
    • Toward a theory of knowledge reuse: Types of knowledge reuse situations and factors in reuse success
    • (2001). “Toward a theory of knowledge reuse: types of knowledge reuse situations and factors in reuse success.” Journal of Management Information Systems, 18(1), 57-93.
    • (2001) Journal of Management Information Systems , vol.18 , Issue.1 , pp. 57-93
  • 238
    • 0002821441 scopus 로고
    • Economies of inquiring, communicating, deciding
    • Marschak, J. (1968). “Economies of inquiring, communicating, deciding.” American Economic Review, 58(2), 1-18.
    • (1968) American Economic Review , vol.58 , Issue.2 , pp. 1-18
    • Marschak, J.1
  • 239
    • 0001746045 scopus 로고
    • Deviation-amplifying mutual causal processes
    • Maruyama, M. (1963). “Deviation-amplifying mutual causal processes,” American Scientist, 51(2), 164-79.
    • (1963) American Scientist , vol.51 , Issue.2 , pp. 164-179
    • Maruyama, M.1
  • 241
    • 0022335349 scopus 로고
    • Vicious circles in organizations
    • Masuch, M. (1985). “Vicious circles in organizations.” Administrative Science Quarterly, 30(1), 14-33.
    • (1985) Administrative Science Quarterly , vol.30 , Issue.1 , pp. 14-33
    • Masuch, M.1
  • 242
    • 84924575508 scopus 로고    scopus 로고
    • Consumer vigilantes - memo to corporate america: Hell now hath no fury like a customer scorned
    • February 21
    • McGregor, J. (2008, February 21). “Consumer vigilantes - memo to corporate America: hell now hath no fury like a customer scorned.” Business Week, Special Report. Online, available at: www.businessweek.com/magazine/content/08_09/b4073038437662.htm?chan=top+news_top+news+index_best+of+bw.
    • (2008) Business Week, Special Report
    • McGregor, J.1
  • 243
    • 0034335473 scopus 로고    scopus 로고
    • Some unanticipated consequences of organizational restructuring
    • McKinley, W., and Scherer, A. (2000). “Some unanticipated consequences of organizational restructuring.” Academy of Management Review, 25(4), 735-52.
    • (2000) Academy of Management Review , vol.25 , Issue.4 , pp. 735-752
    • McKinley, W.1    Scherer, A.2
  • 245
    • 0040827305 scopus 로고
    • Chaos in feedback systems
    • A. V. Holden (ed.), Manchester: Manchester University Press
    • Mees, A. (1986). “Chaos in feedback systems.” In A. V. Holden (ed.), Chaos (pp. 99-110). Manchester: Manchester University Press.
    • (1986) Chaos , pp. 99-110
    • Mees, A.1
  • 246
    • 0001239049 scopus 로고
    • The unanticipated consequences of purposive social action
    • Merton, R. K. (1936). “The unanticipated consequences of purposive social action.” American Sociological Review, 1, 894-904.
    • (1936) American Sociological Review , vol.1 , pp. 894-904
    • Merton, R.K.1
  • 247
    • 84962994336 scopus 로고
    • Bureaucratic structure and personality
    • (1940). “Bureaucratic structure and personality.” Social Forces, 17(4), 560-8.
    • (1940) Social Forces , vol.17 , Issue.4 , pp. 560-568
  • 248
    • 0000264962 scopus 로고
    • Solving social dilemmas: A review
    • L. Wheeler and P. Shaver (eds.), Beverly Hills: Sage Publications
    • Messick, D. M., and Brewer, M. B. (1983). “Solving social dilemmas: a review.” In L. Wheeler and P. Shaver (eds.), Review of Personality and Social Psychology (pp. 11-44). Beverly Hills: Sage Publications.
    • (1983) Review of Personality and Social Psychology , pp. 11-44
    • Messick, D.M.1    Brewer, M.B.2
  • 253
    • 84936526837 scopus 로고
    • Interorganizational linkages and population dynamics: Buffering and transformational shields
    • Miner, A., Amburgey, T., and Stearns, T. (1990). “Interorganizational linkages and population dynamics: buffering and transformational shields.” Administrative Science Quarterly, 36, 689-713.
    • (1990) Administrative Science Quarterly , vol.36 , pp. 689-713
    • Miner, A.1    Amburgey, T.2    Stearns, T.3
  • 254
    • 0006732418 scopus 로고
    • Jealousy on the job
    • April
    • Miner, F. C., Jr. (1990). “Jealousy on the job.” Personnel Journal, 69(April), 89-95.
    • (1990) Personnel Journal , vol.69 , pp. 89-95
    • Miner, F.C.1
  • 256
    • 33846816491 scopus 로고    scopus 로고
    • Best intentions, worst results: Grounding ethics students in the realities of organizational context
    • Moberg, D. (2006). “Best intentions, worst results: grounding ethics students in the realities of organizational context.” Academy of Management Learning & Education, 5(3), 307-16.
    • (2006) Academy of Management Learning & Education , vol.5 , Issue.3 , pp. 307-316
    • Moberg, D.1
  • 257
    • 4243185206 scopus 로고    scopus 로고
    • Sanding down the edges: Paradoxical impediments to organizational change
    • Molinski, A. (1997). “Sanding down the edges: paradoxical impediments to organizational change.” The Journal of Applied Behavioral Science, 35(1), 8-24.
    • (1997) The Journal of Applied Behavioral Science , vol.35 , Issue.1 , pp. 8-24
    • Molinski, A.1
  • 258
    • 0030363888 scopus 로고    scopus 로고
    • How ‘real are computer personalities? Psychological responses to personality types in human-computer interaction.”
    • Moon, Y., and Nass, C. (1996). “How ‘real’ are computer personalities? Psychological responses to personality types in human-computer interaction.” Communication Research, 23(6), 651-74.
    • (1996) Communication Research , vol.23 , Issue.6 , pp. 651-674
    • Moon, Y.1    Nass, C.2
  • 262
    • 84972790350 scopus 로고
    • Working at and working: Computer fritters
    • Nash, J. (1990). “Working at and working: computer fritters.” Journal of Contemporary Ethnography, 19(2), 207-25.
    • (1990) Journal of Contemporary Ethnography , vol.19 , Issue.2 , pp. 207-225
    • Nash, J.1
  • 263
    • 0002233926 scopus 로고
    • Feminist philosophy and the transformation of organizational communication
    • B. Kovacic (ed.), Albany: State University of New York
    • Natale, E. J., Papa, M. J. and Graham, E. (1994). “Feminist philosophy and the transformation of organizational communication.” In B. Kovacic (ed.), New Approaches to Organizational Communication (pp. 245-70). Albany: State University of New York.
    • (1994) New Approaches to Organizational Communication , pp. 245-270
    • Natale, E.J.1    Papa, M.J.2    Graham, E.3
  • 266
    • 33645510492 scopus 로고    scopus 로고
    • Success/failure factors and performance measures of web-based construction project management systems: Professionals viewpoint.”
    • Nithamyong, P., and Skibniewski, M. J. (2006). “Success/failure factors and performance measures of web-based construction project management systems: professionals’ viewpoint.” Journal of Construction Engineering and Management, 132(1), 80-7.
    • (2006) Journal of Construction Engineering and Management , vol.132 , Issue.1 , pp. 80-87
    • Nithamyong, P.1    Skibniewski, M.J.2
  • 267
    • 84968146434 scopus 로고
    • Creating organizational order out of chaos: Selfrenewal in japanese firms
    • Nonaka, I. (1988). “Creating organizational order out of chaos: selfrenewal in Japanese firms.” California Management Review, 30(3), 57-73.
    • (1988) California Management Review , vol.30 , Issue.3 , pp. 57-73
    • Nonaka, I.1
  • 268
    • 58149402993 scopus 로고
    • Categorization of action slips
    • Norman, D. A. (1981). “Categorization of action slips.” Psychological Review, 88, 1-15.
    • (1981) Psychological Review , vol.88 , pp. 1-15
    • Norman, D.A.1
  • 271
    • 38049150198 scopus 로고    scopus 로고
    • An integrative model of experiencing and responding to mistreatment at work
    • Olson-Buchanan, J. B., and Boswell, W. (2008). “An integrative model of experiencing and responding to mistreatment at work.” Academy of Management Review, 33(1), 76-96.
    • (2008) Academy of Management Review , vol.33 , Issue.1 , pp. 76-96
    • Olson-Buchanan, J.B.1    Boswell, W.2
  • 272
    • 0002437139 scopus 로고
    • The reinvention of decision making
    • G. Klein, J. Orasanu, R. Calderood, and C. Zsambok (eds.), Norwood: Ablex
    • Orasanu, J., and Connolly, T. (1993). “The reinvention of decision making.” In G. Klein, J. Orasanu, R. Calderood, and C. Zsambok (eds.), Decision Making in Action: Models and Methods (pp. 3-20). Norwood: Ablex.
    • (1993) Decision Making in Action: Models and Methods , pp. 3-20
    • Orasanu, J.1    Connolly, T.2
  • 273
    • 0003208695 scopus 로고
    • Integrated information environment or matrix of control? The contradictory implications of information technology
    • Orlikowski, W. J. (1991). “Integrated information environment or matrix of control? The contradictory implications of information technology.” Accounting, Management and Information Technologies, 1(1), 9-42.
    • (1991) Accounting, Management and Information Technologies , vol.1 , Issue.1 , pp. 9-42
    • Orlikowski, W.J.1
  • 274
    • 0030509337 scopus 로고    scopus 로고
    • I mprovising organizational transformation over time: A situated change perspective
    • (1996). “I mprovising organizational transformation over time: a situated change perspective.” Information Systems Research, 7, 63-92.
    • (1996) Information Systems Research , vol.7 , pp. 63-92
  • 281
    • 0041766199 scopus 로고    scopus 로고
    • Conceptualizing and measuring variety in organizational work processes
    • Pentland, B. T. (2003). “Conceptualizing and measuring variety in organizational work processes.” Management Science, 49(7), 857-70.
    • (2003) Management Science , vol.49 , Issue.7 , pp. 857-870
    • Pentland, B.T.1
  • 282
    • 27744484478 scopus 로고    scopus 로고
    • Organizational routines as a unit of analysis
    • Pentland, B. T., and Feldman, M. S. (2005). “Organizational routines as a unit of analysis.” Industrial and Corporate Change, 14(5), 793-815.
    • (2005) Industrial and Corporate Change , vol.14 , Issue.5 , pp. 793-815
    • Pentland, B.T.1    Feldman, M.S.2
  • 283
    • 53249095394 scopus 로고    scopus 로고
    • Designing routines: On the folly of designing artifacts, while hoping for patterns of action
    • (2008). “Designing routines: on the folly of designing artifacts, while hoping for patterns of action.” Information and Organization, 18, 235-50.
    • (2008) Information and Organization , vol.18 , pp. 235-250
  • 286
    • 0009224038 scopus 로고
    • Information control as a power resource
    • Pettigrew, A. (1972). “Information control as a power resource.” Sociology, 6(2), 187-204.
    • (1972) Sociology , vol.6 , Issue.2 , pp. 187-204
    • Pettigrew, A.1
  • 289
    • 84972633924 scopus 로고
    • The social construction of facts and artefacts
    • Pinch, T. J., and Bijker, W. E. (1984). “The social construction of facts and artefacts.” Social Studies of Science, 14(3), 399-441.
    • (1984) Social Studies of Science , vol.14 , Issue.3 , pp. 399-441
    • Pinch, T.J.1    Bijker, W.E.2
  • 290
    • 0001284746 scopus 로고
    • Social traps
    • Platt, J. (1973). “Social traps.” American Psychologist, 28(8), 641-51.
    • (1973) American Psychologist , vol.28 , Issue.8 , pp. 641-651
    • Platt, J.1
  • 291
    • 84924594538 scopus 로고    scopus 로고
    • Checking your bill for a new charge called ‘oops.”
    • December 4, Circuit Section G1
    • Pogue, D. (2003). “Checking your bill for a new charge called ‘oops’.” New York Times, December 4, Circuit Section G1, pp. 1 and 9.
    • (2003) New York Times
    • Pogue, D.1
  • 292
    • 0003806577 scopus 로고
    • London: Routledge and Kegan Paul
    • Polanyi, M. (1966). The Tacit Dimension. London: Routledge and Kegan Paul.
    • (1966) The Tacit Dimension
    • Polanyi, M.1
  • 293
    • 84886764785 scopus 로고
    • Group decisionmaking as a structurational process
    • Poole, M. S., Seibold, D. R., and McPhee, R. D. (1985). “Group decisionmaking as a structurational process.” Quarterly Journal of Speech, 71(1), 74-102.
    • (1985) Quarterly Journal of Speech , vol.71 , Issue.1 , pp. 74-102
    • Poole, M.S.1    Seibold, D.R.2    McPhee, R.D.3
  • 295
    • 0002649610 scopus 로고
    • Contradictions and paradoxes in organizations
    • L. L. Thayer (ed.), Norwood: Ablex
    • Putnam, L. (1986). “Contradictions and paradoxes in organizations.” In L. L. Thayer (ed.), Organizational Communication: Emerging Perspectives (pp. 151-67). Norwood: Ablex.
    • (1986) Organizational Communication: Emerging Perspectives , pp. 151-167
    • Putnam, L.1
  • 296
    • 0642328577 scopus 로고
    • Quality, waste, and value in white-collar environments
    • Quevedo, R. (1991). “Quality, waste, and value in white-collar environments.” Quality Progress, January, 33-7.
    • (1991) Quality Progress
    • Quevedo, R.1
  • 297
    • 0040853403 scopus 로고
    • Paradox and transformation: A framework for viewing organization and management
    • R. Quinn and K. Cameron (eds.), Cambridge, MA: Ballinger Publishing
    • Quinn, R., and Cameron, K. (1988). “Paradox and transformation: a framework for viewing organization and management.” In R. Quinn and K. Cameron (eds.), Paradox and Transformation: Toward a Theory of Change in Organization and Management (pp. 289-308). Cambridge, MA: Ballinger Publishing.
    • (1988) Paradox and Transformation: Toward a Theory of Change in Organization and Management , pp. 289-308
    • Quinn, R.1    Cameron, K.2
  • 298
    • 0002380331 scopus 로고
    • Lapses of attention in everyday life
    • R. Parasuraman and D. R. Davies (eds.), Orlando: Academic Press
    • Reason, J. T. (1984). “Lapses of attention in everyday life.” In R. Parasuraman and D. R. Davies (eds.), Varieties of Attention (pp. 515-49). Orlando: Academic Press.
    • (1984) Varieties of Attention , pp. 515-549
    • Reason, J.T.1
  • 299
    • 0004223940 scopus 로고
    • New York: Cambridge University Press
    • (1990). Human Error. New York: Cambridge University Press.
    • (1990) Human Error
  • 301
    • 84985053342 scopus 로고
    • Computer-mediated communication and organizational innovation
    • Rice, R. E. (1987). “Computer-mediated communication and organizational innovation.” Journal of Communication, 37(4), 65-94.
    • (1987) Journal of Communication , vol.37 , Issue.4 , pp. 65-94
    • Rice, R.E.1
  • 302
    • 0000886918 scopus 로고
    • Computer-mediated communication system network data: Theoretical concerns and empirical examples
    • (1990). “Computer-mediated communication system network data: theoretical concerns and empirical examples.” International Journal of Man-Machine Studies, 32(6), 627-47.
    • (1990) International Journal of Man-Machine Studies , vol.32 , Issue.6 , pp. 627-647
  • 303
    • 34250043325 scopus 로고
    • Media appropriateness: Using social presence theory to compare traditional and new organizational media
    • (1993). “Media appropriateness: using social presence theory to compare traditional and new organizational media.” Human Communication Research, 19(4), 451-84.
    • (1993) Human Communication Research , vol.19 , Issue.4 , pp. 451-484
  • 304
    • 84924607142 scopus 로고    scopus 로고
    • Social aspects of implementing a medical information system: Cure or symptom?
    • San Francisco: Jossey-Bass
    • (2004). “Social aspects of implementing a medical information system: cure or symptom?” In P. Whitten and D. Cook (eds.), Understanding Health Communications Technologies: A Case Study Approach(pp. 19–29). San Francisco: Jossey-Bass.
    • (2004) Understanding Health Communications Technologies: A Case Study Approach , pp. 19-29
    • Whitten, P.1    Cook, D.2
  • 305
    • 68249140221 scopus 로고    scopus 로고
    • Sociological and technological interdependencies of new media
    • (2009a). “Sociological and technological interdependencies of new media.” Journal of Computer-Mediated Communication, 14(3), 714-19.
    • (2009) Journal of Computer-Mediated Communication , vol.14 , Issue.3 , pp. 714-719
  • 306
    • 84924575506 scopus 로고    scopus 로고
    • Diffusion of innovations: Theoretical extensions
    • Thousand Oaks: Sage
    • (2009b). “Diffusion of innovations: theoretical extensions.” In R. Nabi and M. B. Oliver (eds.), Handbook of Media Effects (pp. 489-503). Thousand Oaks: Sage.
    • (2009) Handbook of Media Effects , pp. 489-503
    • Nabi, R.1    Oliver, M.B.2
  • 307
    • 0010185254 scopus 로고
    • New organizational media and productivity
    • R. E. Rice (ed.), Beverly Hills: Sage
    • Rice, R. E., and Bair, J. (1984). “New organizational media and productivity.” In R. E. Rice (ed.), The New Media: Communication, Research and Technology (pp. 185-215). Beverly Hills: Sage.
    • (1984) The New Media: Communication, Research and Technology , pp. 185-215
    • Rice, R.E.1    Bair, J.2
  • 308
    • 84970385014 scopus 로고
    • Is it really just like a fancy answering machine? Comparing semantic networks of different types of voice mail users
    • Rice, R. E., and Danowski, J. (1993). “Is it really just like a fancy answering machine? Comparing semantic networks of different types of voice mail users.” Journal of Business Communication, 30(4), 369-97.
    • (1993) Journal of Business Communication , vol.30 , Issue.4 , pp. 369-397
    • Rice, R.E.1    Danowski, J.2
  • 309
    • 0012751740 scopus 로고    scopus 로고
    • New media and organizational structuring
    • F. Jablin, and L. Putnam (eds.), Newbury Park: Sage
    • Rice, R. E., and Gattiker, U. (2001). “New media and organizational structuring.” In F. Jablin, and L. Putnam (eds.), New Handbook of Organizational Communication (pp. 544-81). Newbury Park: Sage.
    • (2001) New Handbook of Organizational Communication , pp. 544-581
    • Rice, R.E.1    Gattiker, U.2
  • 310
    • 84925771018 scopus 로고    scopus 로고
    • Information technology: Analyzing paper and electronic desktop artifacts
    • C. Lin and D. Atkin (eds.), Mahwah: Lawrence Erlbaum Associates
    • Rice, R. E., and Schneider, S. (2006). “Information technology: analyzing paper and electronic desktop artifacts.” In C. Lin and D. Atkin (eds.), Communication Technology and Social Change: Theory, Effects, and Applications (pp. 101-21). Mahwah: Lawrence Erlbaum Associates.
    • (2006) Communication Technology and Social Change: Theory, Effects, and Applications , pp. 101-121
    • Rice, R.E.1    Schneider, S.2
  • 311
    • 0024036405 scopus 로고
    • Access to, usage of, and outcomes from an electronic message system
    • Rice, R. E., and Shook, D. (1988). “Access to, usage of, and outcomes from an electronic message system.” ACM Transactions on Office Information Systems, 6(3), 255-76.
    • (1988) ACM Transactions on Office Information Systems , vol.6 , Issue.3 , pp. 255-276
    • Rice, R.E.1    Shook, D.2
  • 313
    • 0003155520 scopus 로고
    • New forms of organizational communication via electronic mail and voice messaging
    • J. Erik Andriessen and R. Roe (eds.), East Sussex: Lawrence Erlbaum
    • Rice, R. E., and Steinfield, C. (1994). “New forms of organizational communication via electronic mail and voice messaging.” In J. Erik Andriessen and R. Roe (eds.), Telematics and Work (pp. 109-37). East Sussex: Lawrence Erlbaum.
    • (1994) Telematics and Work , pp. 109-137
    • Rice, R.E.1    Steinfield, C.2
  • 314
    • 0000358122 scopus 로고
    • Individual and organizational influences on voice mail use and evaluation
    • Rice, R. E., and Tyler, J. (1995). ‘Individual and organizational influences on voice mail use and evaluation.” Behaviour and Information Technology, 14(6), 329-41.
    • (1995) Behaviour and Information Technology , vol.14 , Issue.6 , pp. 329-341
    • Rice, R.E.1    Tyler, J.2
  • 318
    • 0002926044 scopus 로고    scopus 로고
    • Must accidents happen? Lessons from high-reliability organizations
    • Roberts, K., and Bea, R. (2001). “Must accidents happen? Lessons from high-reliability organizations.” Academy of Management Executive, 15(3), 70-8.
    • (2001) Academy of Management Executive , vol.15 , Issue.3 , pp. 70-78
    • Roberts, K.1    Bea, R.2
  • 319
    • 0002035396 scopus 로고    scopus 로고
    • Employees behaving badly: Dimensions, determinants and dilemmas in the study of workplace deviance
    • C. L. Cooper and D. M. Rousseau (eds.), New York: Wiley
    • Robinson, S. L., and Greenberg, J. (1998). “Employees behaving badly: dimensions, determinants and dilemmas in the study of workplace deviance.” In C. L. Cooper and D. M. Rousseau (eds.), Trends in Organizational Behavior, vol. 5 (pp. 1-30). New York: Wiley.
    • (1998) Trends in Organizational Behavior , vol.5 , pp. 1-30
    • Robinson, S.L.1    Greenberg, J.2
  • 321
    • 84886337306 scopus 로고
    • Antidotes for the idiots paradox.”
    • U. Gattiker (ed.), Berlin: Walter de Gruyter
    • Rodgers, R. (1992). “Antidotes for the idiot’s paradox.” In U. Gattiker (ed.), Technological Innovation and Human Resources, vol. 3 (pp. 227-71). Berlin: Walter de Gruyter.
    • (1992) Technological Innovation and Human Resources , vol.3 , pp. 227-271
    • Rodgers, R.1
  • 326
    • 84996184462 scopus 로고
    • Professional deceit: Normal lying in an occupational setting
    • Ruane, J., Cerulo, K., and Gerson, J. (1994). “Professional deceit: normal lying in an occupational setting.” Sociological Focus, 27(2), 91-109.
    • (1994) Sociological Focus , vol.27 , Issue.2 , pp. 91-109
    • Ruane, J.1    Cerulo, K.2    Gerson, J.3
  • 329
    • 0012806562 scopus 로고
    • Solving organizational social dilemmas
    • Rutte, C. (1990). “Solving organizational social dilemmas.” Social Behavior, 5, 285-94.
    • (1990) Social Behavior , vol.5 , pp. 285-294
    • Rutte, C.1
  • 330
    • 84924576143 scopus 로고    scopus 로고
    • Knowledge is power: Asymmetric information
    • Cambridge: Cambridge University Press
    • Sandler, T. (2001). “Knowledge is power: asymmetric information.” In Economic Concepts for the Social Sciences (pp. 110-29). Cambridge: Cambridge University Press.
    • (2001) Economic Concepts for the Social Sciences , pp. 110-129
    • Sandler, T.1
  • 331
    • 0008379706 scopus 로고
    • Innovative cultures and organizations
    • T. Allen and M. Scott-Morton (eds.), New York. Oxford University Press
    • Schein, E. (1994). “Innovative cultures and organizations.” In T. Allen and M. Scott-Morton (eds.), Information Technology and the Corporation of the 1990s: Research Studies (pp. 125-46). New York. Oxford University Press.
    • (1994) Information Technology and the Corporation of the 1990S: Research Studies , pp. 125-146
    • Schein, E.1
  • 333
    • 43949162903 scopus 로고
    • The service organization: Human resources management is crucial
    • Schneider, B., and Bowen, D. (1993). “The service organization: human resources management is crucial.” Organizational Dynamics, 21(4), 39-52.
    • (1993) Organizational Dynamics , vol.21 , Issue.4 , pp. 39-52
    • Schneider, B.1    Bowen, D.2
  • 334
    • 84965624498 scopus 로고
    • The ‘logic of organizational irrationality.”
    • Schulman, P. R. (1989). “The ‘logic’ of organizational irrationality.” Administration & Society, 21, 31-3.
    • (1989) Administration & Society , vol.21 , pp. 31-33
    • Schulman, P.R.1
  • 335
    • 2442718978 scopus 로고    scopus 로고
    • A practice perspective on technology-mediated network relations: The use of internet-based self-serve technologies
    • Schultze, U. and Orlikowski, W. (2004). “A practice perspective on technology-mediated network relations: the use of internet-based self-serve technologies.” Information Systems Research, 15(1), 87-106.
    • (2004) Information Systems Research , vol.15 , Issue.1 , pp. 87-106
    • Schultze, U.1    Orlikowski, W.2
  • 337
    • 0002207940 scopus 로고    scopus 로고
    • Service fairness: What it is and why it matters
    • Seiders, K., and Berry, L. (1998). “Service Fairness: What it is and Why it Matters.” Academy of Management Executive, 12(3), 8-20.
    • (1998) Academy of Management Executive , vol.12 , Issue.3 , pp. 8-20
    • Seiders, K.1    Berry, L.2
  • 338
    • 84924614218 scopus 로고
    • Column: Little horror stories
    • Seymour, J. (1990). “Column: little horror stories.” PC Magazine, April 24, 79-80.
    • (1990) PC Magazine, April , vol.24 , pp. 79-80
    • Seymour, J.1
  • 341
    • 33749010108 scopus 로고    scopus 로고
    • When exploration backfires: Unintended consequences of multilevel organizational search
    • Siggelkow, N., and Rivkin, J. (2006). “When exploration backfires: unintended consequences of multilevel organizational search.” Academy of Management Journal, 49(4), 779-95.
    • (2006) Academy of Management Journal , vol.49 , Issue.4 , pp. 779-795
    • Siggelkow, N.1    Rivkin, J.2
  • 342
    • 29344445246 scopus 로고    scopus 로고
    • Managerial information behavior: Relationships among total quality management orientation, information use environments, and managerial roles
    • Simard, C., and Rice, R. E. (2006). “Managerial information behavior: relationships among total quality management orientation, information use environments, and managerial roles.” Total Quality Management and Business Excellence, 17(1), 79-95.
    • (2006) Total Quality Management and Business Excellence , vol.17 , Issue.1 , pp. 79-95
    • Simard, C.1    Rice, R.E.2
  • 344
    • 0003311857 scopus 로고
    • Bounded rationality and organizational learning
    • Simon, H. A. (1991). “Bounded rationality and organizational learning.” Organization Science, 2(1), 125-34.
    • (1991) Organization Science , vol.2 , Issue.1 , pp. 125-134
    • Simon, H.A.1
  • 346
    • 84925907614 scopus 로고
    • Incommunicado social machines
    • (1977).“Incommunicado social machines.” Social Policy,8(6), 88-93.
    • (1977) Social Policy , vol.8 , Issue.6 , pp. 88-93
  • 347
    • 84925916186 scopus 로고
    • Assessing social errors
    • (1978) “Assessing social errors.” Social Policy, 9(5), 27-34.
    • (1978) Social Policy , vol.9 , Issue.5 , pp. 27-34
  • 348
    • 84925923123 scopus 로고
    • Crazy systems and kafka circuits
    • (1980). “Crazy systems and Kafka circuits.” Social Policy, 11(2), 46-54.
    • (1980) Social Policy , vol.11 , Issue.2 , pp. 46-54
  • 349
    • 84967431979 scopus 로고    scopus 로고
    • When learning and performance are at odds: Confronting the tension
    • P. Kumar and P. Ramsey (eds.), Hackensack and Singapore: World Scientific Books
    • Singer, S. J., and Edmondson, A. C. (2008). “When learning and performance are at odds: confronting the tension.” In P. Kumar and P. Ramsey (eds.), Learning and Performance Matter (Chapter 3). Hackensack and Singapore: World Scientific Books.
    • (2008) Learning and Performance Matter , pp. 3
    • Singer, S.J.1    Edmondson, A.C.2
  • 350
    • 84924535255 scopus 로고
    • Lessons from family therapy: The potential of paradoxical interventions in organizations
    • R. Quinn and K. Cameron (eds.), Cambridge, MA: Ballinger Publishing
    • Siporin, M., and Gummer, B. (1988). “Lessons from family therapy: the potential of paradoxical interventions in organizations.” In R. Quinn and K. Cameron (eds.), Paradox and Transformation: Toward a Theory of Change in Organization and Management (pp. 205-27). Cambridge, MA: Ballinger Publishing.
    • (1988) Paradox and Transformation: Toward a Theory of Change in Organization and Management , pp. 205-227
    • Siporin, M.1    Gummer, B.2
  • 351
    • 84986360462 scopus 로고
    • A dual-capacity model of communication media choice in organizations
    • Sitkin, S., Sutcliffe, K., and Barrios-Choplin, J. (1992). “A dual-capacity model of communication media choice in organizations.” Human Communication Research, 18(4), 563-98.
    • (1992) Human Communication Research , vol.18 , Issue.4 , pp. 563-598
    • Sitkin, S.1    Sutcliffe, K.2    Barrios-Choplin, J.3
  • 353
    • 84982036543 scopus 로고
    • Outcome-related performance indicators and organizational control in the public sector
    • Smith, P. (1993). “Outcome-related performance indicators and organizational control in the public sector.” British Journal of Management, 4, 135-51.
    • (1993) British Journal of Management , vol.4 , pp. 135-151
    • Smith, P.1
  • 356
    • 0344819563 scopus 로고    scopus 로고
    • Pluralist epistemology and the knowledge-based theory of the firm
    • Spender, J.-C. (1998). “Pluralist epistemology and the knowledge-based theory of the firm.” Organization, 5(2), 233-56.
    • (1998) Organization , vol.5 , Issue.2 , pp. 233-256
    • Spender, J.-C.1
  • 360
    • 84980258612 scopus 로고
    • Challenger: Fine-tuning the odds until something breaks
    • Starbuck, W. H., and Milliken, F. J. (1988). “Challenger: fine-tuning the odds until something breaks.” Journal of Management Studies, 25(4), 319-40.
    • (1988) Journal of Management Studies , vol.25 , Issue.4 , pp. 319-340
    • Starbuck, W.H.1    Milliken, F.J.2
  • 362
    • 0001312143 scopus 로고
    • Threat- rigidity effects in organizational behavior: A multilevel analysis
    • Staw, B. M., Sandelands, L. E., and Dutton, J. E. (1981). “Threat- rigidity effects in organizational behavior: a multilevel analysis.” Administrative Science Quarterly, 26, 501-24.
    • (1981) Administrative Science Quarterly , vol.26 , pp. 501-524
    • Staw, B.M.1    Sandelands, L.E.2    Dutton, J.E.3
  • 364
    • 0000970838 scopus 로고    scopus 로고
    • The impact of human error on delivering service quality
    • Stewart, D. M., and Chase, R. B. (1999). “The impact of human error on delivering service quality.” Production and Operations Management, 8(3), 240-63.
    • (1999) Production and Operations Management , vol.8 , Issue.3 , pp. 240-263
    • Stewart, D.M.1    Chase, R.B.2
  • 365
    • 84990393893 scopus 로고    scopus 로고
    • Participatory process/paradoxical practices: Communication and the dilemmas of organizational democracy
    • Stohl, C., and Cheney, G. (2001). “Participatory process/paradoxical practices: communication and the dilemmas of organizational democracy.” Management Communication Quarterly, 41(3), 349-407.
    • (2001) Management Communication Quarterly , vol.41 , Issue.3 , pp. 349-407
    • Stohl, C.1    Cheney, G.2
  • 366
    • 84928836038 scopus 로고
    • A communication-based model of a small- group dysfunction
    • Stohl, C., and Schell, S. (1991). “A communication-based model of a small- group dysfunction.” Management Communication Quarterly, 5(1), 90-110.
    • (1991) Management Communication Quarterly , vol.5 , Issue.1 , pp. 90-110
    • Stohl, C.1    Schell, S.2
  • 368
    • 0038711748 scopus 로고    scopus 로고
    • Control and collaboration: Paradoxes of governance
    • Sundaramurthy, C., and Lewis, M. (2003). “Control and collaboration: paradoxes of governance.” Academy of Management Review, 28(3), 397-415.
    • (2003) Academy of Management Review , vol.28 , Issue.3 , pp. 397-415
    • Sundaramurthy, C.1    Lewis, M.2
  • 370
    • 33947492042 scopus 로고    scopus 로고
    • Cambridge, MA. Harvard University Press
    • (2007). Worst Case Scenarios. Cambridge, MA. Harvard University Press.
    • (2007) Worst Case Scenarios
  • 371
    • 0034403083 scopus 로고    scopus 로고
    • Efficacy and outcome expectations related to customer complaints about service experiences
    • Susskind, A. (2000). “Efficacy and outcome expectations related to customer complaints about service experiences.” Communication Research, 27(3), 353-78.
    • (2000) Communication Research , vol.27 , Issue.3 , pp. 353-378
    • Susskind, A.1
  • 372
    • 0347534649 scopus 로고    scopus 로고
    • I told you so! restaurant customers’ word-of-mouth communication patterns
    • (2001). “I told you so! Restaurant customers’ word-of-mouth communication patterns.” Cornell Hotel and Restaurant Administration Quarterly, 43(2), 75-85.
    • (2001) Cornell Hotel and Restaurant Administration Quarterly , vol.43 , Issue.2 , pp. 75-85
  • 373
    • 0037303464 scopus 로고    scopus 로고
    • Customer service providers attitudes relating to customer service and customer satisfaction in the customer-server exchange.”
    • Susskind, A., Kacmar, K. M., and Borchgrevink, C. (2003). “Customer service providers’ attitudes relating to customer service and customer satisfaction in the customer-server exchange.” Journal of Applied Psychology, 88(1), 179-87.
    • (2003) Journal of Applied Psychology , vol.88 , Issue.1 , pp. 179-187
    • Susskind, A.1    Kacmar, K.M.2    Borchgrevink, C.3
  • 377
    • 0002743415 scopus 로고    scopus 로고
    • Recovering and learning from service failure
    • Tax, S., and Brown, S. (1998). “Recovering and learning from service failure.” Sloan Management Review, 40(1), 75-88.
    • (1998) Sloan Management Review , vol.40 , Issue.1 , pp. 75-88
    • Tax, S.1    Brown, S.2
  • 378
    • 0344107403 scopus 로고    scopus 로고
    • Organizational communication research: Key moments, central concerns, and future challenges
    • W. B. Gudykunst (ed.), Thousand Oaks. Sage Publications
    • Taylor, J. R. Flanagin, A. J., Cheney, G., and Seibold, D. R. (2000). “Organizational communication research: key moments, central concerns, and future challenges.” In W. B. Gudykunst (ed.), Communication Yearbook 24 (pp. 99-137). Thousand Oaks. Sage Publications.
    • (2000) Communication Yearbook , vol.24 , pp. 99-137
    • Taylor, J.R.1    Flanagin, A.J.2    Cheney, G.3    Seibold, D.R.4
  • 380
    • 70449843707 scopus 로고
    • How does information ‘inform.”
    • B. D. Ruben (ed.), New Brunswick: Transaction Books
    • Thayer, L. (1988). “How does information ‘inform’.” In B. D. Ruben (ed.), Information and Behavior, vol. 2 (pp. 13-26). New Brunswick: Transaction Books.
    • (1988) Information and Behavior , vol.2 , pp. 13-26
    • Thayer, L.1
  • 381
    • 0002341941 scopus 로고    scopus 로고
    • Confronting the paradoxes in a total quality environment
    • Thompson, K. (1998). “Confronting the paradoxes in a Total Quality environment.” Organizational Dynamics, 26(3), 62-74.
    • (1998) Organizational Dynamics , vol.26 , Issue.3 , pp. 62-74
    • Thompson, K.1
  • 383
    • 84883900151 scopus 로고    scopus 로고
    • Princeton: Princeton University Press
    • Tilly, C. (2008). Credit and Blame. Princeton: Princeton University Press.
    • (2008) Credit and Blame
    • Tilly, C.1
  • 385
    • 0000215666 scopus 로고
    • Account analysis of organizational decision making and identification
    • L. Putnam and M. Pacanowsky (eds.), Beverly Hills: Sage
    • Tompkins, P. K., and Cheney, G. (1983). “Account analysis of organizational decision making and identification.” In L. Putnam and M. Pacanowsky (eds.), Communication and Organization: An Interpretive Approach (pp. 123-46). Beverly Hills: Sage.
    • (1983) Communication and Organization: An Interpretive Approach , pp. 123-146
    • Tompkins, P.K.1    Cheney, G.2
  • 386
    • 84924611023 scopus 로고    scopus 로고
    • Cliches in the intercultural communication context
    • I. N. Rozina (ed.), Rostov-on-Don, Russia: Institute of Management, Business and Law
    • Tovstiadi, K., and Beebe, S. (2006). “Cliches in the intercultural communication context.” In I. N. Rozina (ed.), Communication Theory and Practice, 4, 76-92. Rostov-on-Don, Russia: Institute of Management, Business and Law.
    • (2006) Communication Theory and Practice , vol.4 , pp. 76-92
    • Tovstiadi, K.1    Beebe, S.2
  • 387
    • 0036746466 scopus 로고    scopus 로고
    • On organizational becoming: Rethinking organizational change
    • Tsoukas, H., and Chia, R. (2002). “On organizational becoming: rethinking organizational change.” Organization Science, 13(5), 567-82.
    • (2002) Organization Science , vol.13 , Issue.5 , pp. 567-582
    • Tsoukas, H.1    Chia, R.2
  • 388
    • 1842425498 scopus 로고    scopus 로고
    • The impact of operational failures on hospital nurses and their patients
    • Tucker, A. L. (2004). “The impact of operational failures on hospital nurses and their patients.” Journal of Operations Management, 22(2), 151-69.
    • (2004) Journal of Operations Management , vol.22 , Issue.2 , pp. 151-169
    • Tucker, A.L.1
  • 389
    • 0037412617 scopus 로고    scopus 로고
    • Why hospitals dont learn from failures: Organizational and psychological dynamics that inhibit system change.”
    • Tucker, A. L., and Edmondson, A. C. (2003). “Why hospitals don’t learn from failures: organizational and psychological dynamics that inhibit system change.” California Management Review, 45(2), 34-54.
    • (2003) California Management Review , vol.45 , Issue.2 , pp. 34-54
    • Tucker, A.L.1    Edmondson, A.C.2
  • 390
    • 33646548956 scopus 로고    scopus 로고
    • Operational failures and interruptions in hospital nursing
    • Tucker, A. L., and Spear, S. J. (2006). “Operational failures and interruptions in hospital nursing.” Health Services Research, 41(3 Pt. 1), 643-62.
    • (2006) Health Services Research , vol.41 , Issue.3 , pp. 643-662
    • Tucker, A.L.1    Spear, S.J.2
  • 391
    • 52149093857 scopus 로고    scopus 로고
    • Front-line staff perspectives on opportunities for improving the safety and efficiency of hospital work systems
    • Tucker, A. L., Singer, S. J., Hayes, J. E., and Falwell, A. (2008). “Front-line staff perspectives on opportunities for improving the safety and efficiency of hospital work systems.” Health Services Research, 43(5 Pt. 2), 1807-29.
    • (2008) Health Services Research , vol.43 , Issue.5 , pp. 1807-1829
    • Tucker, A.L.1    Singer, S.J.2    Hayes, J.E.3    Falwell, A.4
  • 392
    • 84855943482 scopus 로고
    • The organizational and interorganizational development of disasters
    • Turner, B. A. (1976). “The organizational and interorganizational development of disasters.” Administrative Science Quarterly, 21, 378-97.
    • (1976) Administrative Science Quarterly , vol.21 , pp. 378-397
    • Turner, B.A.1
  • 394
    • 84924575504 scopus 로고    scopus 로고
    • Solid waste collection: Examining the impact of organizational routines on organizational performance
    • Turner, S. F. (2005). “Solid waste collection: examining the impact of organizational routines on organizational performance.” Second conference on organizational routines (Nice, 2005). Online, available at: www.gredeg.cnrs.fr/routines/workshop/papers/Turner.pdf.
    • (2005) Second Conference on Organizational Routines (Nice, 2005)
    • Turner, S.F.1
  • 396
    • 0022717875 scopus 로고
    • Central problems in the management of innovation
    • Van de Ven, A. H. (1986). “Central problems in the management of innovation.” Management Science, 32(5), 590-607.
    • (1986) Management Science , vol.32 , Issue.5 , pp. 590-607
    • Van De Ven, A.H.1
  • 397
  • 398
    • 2642552141 scopus 로고    scopus 로고
    • Tracking the incidence of formulaic expressions in everyday speech: Methods for classification and verification
    • Van Lancker-Sidtis, D., and Rallon, G. (2004). “Tracking the incidence of formulaic expressions in everyday speech: methods for classification and verification.” Language and Communication, 24, 207-40.
    • (2004) Language and Communication , vol.24 , pp. 207-240
    • Van Lancker-Sidtis, D.1    Rallon, G.2
  • 402
    • 0033471927 scopus 로고    scopus 로고
    • The dark side of organizations: Mistake, misconduct, and disaster
    • (1999). “The dark side of organizations: mistake, misconduct, and disaster.” Annual Review of Sociology, 25, 271-305.
    • (1999) Annual Review of Sociology , vol.25 , pp. 271-305
  • 403
    • 0042226763 scopus 로고    scopus 로고
    • Negative emotion in the workplace: Employee jealousy and envy
    • Vecchio, R. P. (2000). “Negative emotion in the workplace: employee jealousy and envy.” International Journal of Stress Management, 7, 161-79.
    • (2000) International Journal of Stress Management , vol.7 , pp. 161-179
    • Vecchio, R.P.1
  • 405
    • 33847533462 scopus 로고
    • How learning by doing is done: Problem identification in novel process equipment
    • von Hippel, E., and Tyre, M. (1994). “How learning by doing is done: problem identification in novel process equipment.” Research Policy, 24(1), 1-12.
    • (1994) Research Policy , vol.24 , Issue.1 , pp. 1-12
    • Von Hippel, E.1    Tyre, M.2
  • 410
    • 85045160577 scopus 로고
    • The collapse of sensemaking in organizations
    • (1993). “The collapse of sensemaking in organizations.” Administrative Science Quarterly, 38, 628-52.
    • (1993) Administrative Science Quarterly , vol.38 , pp. 628-652
  • 413
    • 0014359204 scopus 로고
    • Vicious and virtuous circles: The role of deviation- amplifying feedback in the origin and perpetuation of behavior
    • Wender, P. (1968). “Vicious and virtuous circles: the role of deviation- amplifying feedback in the origin and perpetuation of behavior.” Psychiatry, 31(4), 309-24.
    • (1968) Psychiatry , vol.31 , Issue.4 , pp. 309-324
    • Wender, P.1
  • 414
    • 4644314196 scopus 로고    scopus 로고
    • The sound of one hand clapping: Counterintuitive lessons extracted from paradoxes and double binds in participative organizations
    • Wendt, R. F. (1998). “The sound of one hand clapping: counterintuitive lessons extracted from paradoxes and double binds in participative organizations.” Management Communication Quarterly, 11(3), 323-71.
    • (1998) Management Communication Quarterly , vol.11 , Issue.3 , pp. 323-371
    • Wendt, R.F.1
  • 416
    • 21144479530 scopus 로고
    • Paradoxical thinking and change in the frames of reference
    • Westenholz, A. (1993). “Paradoxical thinking and change in the frames of reference.” Organization Studies, 14(1), 37-58.
    • (1993) Organization Studies , vol.14 , Issue.1 , pp. 37-58
    • Westenholz, A.1
  • 417
    • 2442426546 scopus 로고    scopus 로고
    • 4th edn). Indianapolis: Hackett Publishing
    • Weston, A. (2009). A Rulebook for Arguments (4th edn). Indianapolis: Hackett Publishing.
    • (2009) A Rulebook for Arguments
    • Weston, A.1
  • 419
    • 24944590987 scopus 로고    scopus 로고
    • Information sharing and timing: Findings from two finnish organizations
    • F. Crestani and I. Ruthven (eds.), LNCS 3507, Berlin: Spring- Verlag
    • Widen-Wulff, G., and Davenport, E. (2005). “Information sharing and timing: findings from two Finnish organizations.” In F. Crestani and I. Ruthven (eds.), CoLIS 2005 (LNCS 3507) (pp. 32-46). Berlin: Spring- Verlag.
    • (2005) Colis 2005 , pp. 32-46
    • Widen-Wulff, G.1    Davenport, E.2
  • 422
    • 84987551349 scopus 로고
    • The palo alto group: Difficulties and directions of the interactional view for human communication
    • Wilder, C. (1979). “The Palo Alto group: difficulties and directions of the interactional view for human communication.” Human Communication Research, 5(2), 171-86.
    • (1979) Human Communication Research , vol.5 , Issue.2 , pp. 171-186
    • Wilder, C.1
  • 425
    • 0003188304 scopus 로고    scopus 로고
    • The satisficing principle in capability learning
    • Winter, S. (2000). “The satisficing principle in capability learning.” Strategic Management Journal, 21, 981-96.
    • (2000) Strategic Management Journal , vol.21 , pp. 981-996
    • Winter, S.1
  • 427
    • 0002840875 scopus 로고
    • Communication and control processes in the delivery of service quality
    • Zeithaml, V., Berry, L., and Parasuraman, A. (1988). “Communication and control processes in the delivery of service quality.” Journal of Marketing, 52(April), 35-48.
    • (1988) Journal of Marketing , vol.52 , pp. 35-48
    • Zeithaml, V.1    Berry, L.2    Parasuraman, A.3
  • 428
    • 33750389876 scopus 로고    scopus 로고
    • Error reporting in organizations
    • Zhao, B., and Olivera, F. (2006). “Error reporting in organizations.” Academy of Management Review, 31(4), 1012-30.
    • (2006) Academy of Management Review , vol.31 , Issue.4 , pp. 1012-1030
    • Zhao, B.1    Olivera, F.2
  • 429
    • 12444324729 scopus 로고
    • The power and pathology of imprisonment
    • Washington, DC: US Government Printing Office
    • Zimbardo, P. G. (1971). “The power and pathology of imprisonment.” Congressional Record (Serial No. 15, 1971-10-25). Hearings before Subcommittee No. 3, of the Committee on the Judiciary, House of Representatives, Ninety-Second Congress, First Session on Corrections, Part II, Prisons, Prison Reform and Prisoner’s Rights: California. Washington, DC: US Government Printing Office.
    • (1971) Congressional Record
    • Zimbardo, P.G.1
  • 430
    • 0003303683 scopus 로고
    • Opportunities for strategic information manipulation through new information technology
    • J. Fulk and C. Steinfield (eds.), Newbury Park: Sage
    • Zmud, R. W. (1990). “Opportunities for strategic information manipulation through new information technology.” In J. Fulk and C. Steinfield (eds.), Organizations and Communication Technology (pp. 95-116). Newbury Park: Sage.
    • (1990) Organizations and Communication Technology , pp. 95-116
    • Zmud, R.W.1
  • 432
    • 0001893264 scopus 로고
    • The role of institutionalization in cultural persistence
    • W. Powell and P. DiMaggio (eds.), Chicago: University of Chicago Press
    • Zucker, L. G. (1991). “The role of institutionalization in cultural persistence.” In W. Powell and P. DiMaggio (eds.), The New Institutionalism in Organizational Analysis (pp. 83-107). Chicago: University of Chicago Press.
    • (1991) The New Institutionalism in Organizational Analysis , pp. 83-107
    • Zucker, L.G.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.