메뉴 건너뛰기




Volumn 20, Issue 1, 2006, Pages 91-103

The good, the bad, and the misguided: How managers inadvertently encourage deviant behaviors

Author keywords

[No Author keywords available]

Indexed keywords


EID: 33748772833     PISSN: 15589080     EISSN: None     Source Type: Journal    
DOI: 10.5465/AMP.2006.19873411     Document Type: Review
Times cited : (176)

References (117)
  • 1
    • 0002035396 scopus 로고    scopus 로고
    • Employees behaving badly: Dimensions, determinants and dilemmas in the study of workplace deviance
    • C. L. Cooper &. D. M. Rousseau (Eds.), Chichester: John Wiley & Sons
    • Robinson, S. L., & Greenberg, J. 1998. Employees behaving badly: Dimensions, determinants and dilemmas in the study of workplace deviance. In C. L. Cooper &. D. M. Rousseau (Eds.), Trends in organizational behavior: 1-30. Chichester: John Wiley & Sons.
    • (1998) Trends in Organizational Behavior , pp. 1-30
    • Robinson, S.L.1    Greenberg, J.2
  • 3
    • 0007085442 scopus 로고    scopus 로고
    • Doing the wrong thing: 48% of workers admit to unethical or illegal acts
    • April 4
    • Jones, D. 1997, April 4. Doing the wrong thing: 48% of workers admit to unethical or illegal acts. USA Today, p.01.A.
    • (1997) USA Today
    • Jones, D.1
  • 4
    • 0141849016 scopus 로고    scopus 로고
    • Deviant workplace behavior and the organization's ethical climate
    • Peterson, D.K. 2002. Deviant workplace behavior and the organization's ethical climate. Journal of Business and Psychology, 17(1): 47-61;
    • (2002) Journal of Business and Psychology , vol.17 , Issue.1 , pp. 47-61
    • Peterson, D.K.1
  • 5
    • 0034311464 scopus 로고    scopus 로고
    • Ethical problems, conflicts, and beliefs of small business professionals
    • Vitell, S.J., Dickerson, E.B. &. Festervand, T.A. 2000. Ethical problems, conflicts, and beliefs of small business professionals. Journal of Business Ethics, 8: 15-24.
    • (2000) Journal of Business Ethics , vol.8 , pp. 15-24
    • Vitell, S.J.1    Dickerson, E.B.2    Festervand, T.A.3
  • 6
    • 0002272848 scopus 로고    scopus 로고
    • The STEAL motive: Managing the social determinants of employee theft
    • R.A. Giacalone and J. Greenberg (Eds.) Thousand Oaks, CA: Sage Publications
    • Greenberg, J. 1997. The STEAL motive: Managing the social determinants of employee theft. In R.A. Giacalone and J. Greenberg (Eds.) Antisocial behavior in organizations: 85-108. Thousand Oaks, CA: Sage Publications;
    • (1997) Antisocial Behavior in Organizations , pp. 85-108
    • Greenberg, J.1
  • 7
    • 21144459765 scopus 로고
    • Everyday forms of employee resistance
    • Tucker, J. 1993. Everyday forms of employee resistance. Sociological Forum, 8:25-45.
    • (1993) Sociological Forum , vol.8 , pp. 25-45
    • Tucker, J.1
  • 8
    • 33748763544 scopus 로고
    • Ethics, discipline, and human nature: A new look at management and deviance
    • Potter, R. H. 1989. Ethics, discipline, and human nature: A new look at management and deviance. Industrial Management, 32(2), 14-21.
    • (1989) Industrial Management , vol.32 , Issue.2 , pp. 14-21
    • Potter, R.H.1
  • 10
  • 12
    • 21344486200 scopus 로고
    • Managing employee unethical behavior without invading individual privacy
    • Grossen, B.R. 1993. Managing employee unethical behavior without invading individual privacy. Journal of Business and Psychology, 8(2): 227-243.
    • (1993) Journal of Business and Psychology , vol.8 , Issue.2 , pp. 227-243
    • Grossen, B.R.1
  • 13
    • 84992769396 scopus 로고    scopus 로고
    • Exploring service sabotage: The antecedents, types and consequences of frontline, deviant, antiservice behaviors
    • Harris, L. C. &. Ogbonna, E. 2002. Exploring service sabotage: The antecedents, types and consequences of frontline, deviant, antiservice behaviors. Journal of Service Research, 4(3), 163-183.
    • (2002) Journal of Service Research , vol.4 , Issue.3 , pp. 163-183
    • Harris, L.C.1    Ogbonna, E.2
  • 14
    • 21844526560 scopus 로고
    • A typology of deviant workplace behaviors: A multidimensional scaling study
    • Robinson, S.L. & Bennett, R.J. 1995. A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38(2): 555-572.
    • (1995) Academy of Management Journal , vol.38 , Issue.2 , pp. 555-572
    • Robinson, S.L.1    Bennett, R.J.2
  • 15
    • 21844526560 scopus 로고
    • A typology of deviant workplace behaviors: A multidimensional scaling study
    • Robinson, S.L. & Bennett, R.J. 1995. A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38(2): 555-572 Ibid.
    • (1995) Academy of Management Journal , vol.38 , Issue.2 , pp. 555-572
    • Robinson, S.L.1    Bennett, R.J.2
  • 16
    • 0001782487 scopus 로고    scopus 로고
    • Workplace deviance: Its definition, its manifestations, and its causes
    • R.J. Lewicki, R.J. Bies & B.H. Sheppard (Eds.). Greenwich, CT: JAI Press
    • Robinson, S.L. &. Bennett, R.J. 1997. Workplace deviance: Its definition, its manifestations, and its causes. In R.J. Lewicki, R.J. Bies & B.H. Sheppard (Eds.) Research on negotiation in organizations: 3-27. Greenwich, CT: JAI Press.
    • (1997) Research on Negotiation in Organizations , pp. 3-27
    • Robinson, S.L.1    Bennett, R.J.2
  • 19
    • 4043183394 scopus 로고    scopus 로고
    • Interactive effects of personality and perceptions of the work situation on workplace deviance
    • Colbert, A. E., Mount, M. K., Harter, J. K., Witt, L. A., & Barrick, M. R. 2004. Interactive effects of personality and perceptions of the work situation on workplace deviance. Journal of Applied Psychology, 89(4), 599.;
    • (2004) Journal of Applied Psychology , vol.89 , Issue.4 , pp. 599
    • Colbert, A.E.1    Mount, M.K.2    Harter, J.K.3    Witt, L.A.4    Barrick, M.R.5
  • 20
    • 0002948248 scopus 로고    scopus 로고
    • Perceived powerlessness as a cause of employee deviance
    • R. W. Griffin, A. O'Leary-Kelly &. J. M. Collins (Eds.), Stamford: Jai Press, Inc.;
    • Bennett, R. J. 1998. Perceived powerlessness as a cause of employee deviance. In R. W. Griffin, A. O'Leary-Kelly &. J. M. Collins (Eds.), Dysfunctional behavior in organizations: Violent and deviant behavior (Vol. 23, pp. 221-239). Stamford: Jai Press, Inc.;
    • (1998) Dysfunctional Behavior in Organizations: Violent and Deviant Behavior , vol.23 , pp. 221-239
    • Bennett, R.J.1
  • 21
    • 0034147964 scopus 로고    scopus 로고
    • Career jobs, survival jobs, and employee deviance: A social investment model of workplace misconduct
    • Huiras, J., Uggen, C. &. McMorris, B. 2000. Career jobs, survival jobs, and employee deviance: A social investment model of workplace misconduct. The Sociological Quarterly, 41(2), 245-263.
    • (2000) The Sociological Quarterly , vol.41 , Issue.2 , pp. 245-263
    • Huiras, J.1    Uggen, C.2    McMorris, B.3
  • 22
    • 33748798695 scopus 로고    scopus 로고
    • Is it who i am, what i can get away with, or what you've done to me? Examining detrimental behaviors in the workplace
    • forthcoming
    • Kidder, D.L. 2004. Is it who I am, what I can get away with, or what you've done to me? Examining detrimental behaviors in the workplace. Journal of Business Ethics, forthcoming.
    • (2004) Journal of Business Ethics
    • Kidder, D.L.1
  • 24
    • 33750685033 scopus 로고
    • Bad apples in bad barrels: A causal analysis of ethical decision-making behavior
    • Trevino, L. K. & Youngblood, S. A. 1990. Bad apples in bad barrels: A causal analysis of ethical decision-making behavior. Journal of Applied Psychology, 75 (4), 378.
    • (1990) Journal of Applied Psychology , vol.75 , Issue.4 , pp. 378
    • Trevino, L.K.1    Youngblood, S.A.2
  • 25
    • 0342357721 scopus 로고    scopus 로고
    • Harris &. Ogbonna, Exploring sabotage
    • Report to the nation.; Harris &. Ogbonna, Exploring sabotage.
    • Report to the Nation
  • 29
    • 0036880430 scopus 로고    scopus 로고
    • Who's the boss? Contending with competing expectations from customers and management
    • Eddleston, K. A., Kidder, D. L. & Litzky, B. E. 2002. Who's the boss? Contending with competing expectations from customers and management. Academy of Management Executive, 16(4), 85-95;
    • (2002) Academy of Management Executive , vol.16 , Issue.4 , pp. 85-95
    • Eddleston, K.A.1    Kidder, D.L.2    Litzky, B.E.3
  • 32
    • 33748780615 scopus 로고    scopus 로고
    • Sears automotive
    • R. E. Kidwell & C. L. Martin (Eds.), Thousand Oaks: Sage Publications
    • Kidwell, R. E. 2005. Sears Automotive. In R. E. Kidwell & C. L. Martin (Eds.), Managing Organizational Deviance. Thousand Oaks: Sage Publications.
    • (2005) Managing Organizational Deviance
    • Kidwell, R.E.1
  • 34
    • 33748774110 scopus 로고
    • Imitation, conformity, and compliance
    • B. M. Shaw (Ed.), Santa Monica: Goodyear
    • Berkowitz, L. 1977. Imitation, conformity, and compliance. In B. M. Shaw (Ed.), Psychological Foundations of Organizational Behavior (pp. 170-190). Santa Monica: Goodyear;
    • (1977) Psychological Foundations of Organizational Behavior , pp. 170-190
    • Berkowitz, L.1
  • 35
    • 0003364927 scopus 로고    scopus 로고
    • A social influence model of employee theft: Beyond the fraud triangle
    • R. J. Lewicki, R. J. Bies &. B. H. Sheppard (Eds.). Greenwich: Jai Press Inc.
    • Greenberg, J. 1997. A social influence model of employee theft: Beyond the fraud triangle. In R. J. Lewicki, R. J. Bies &. B. H. Sheppard (Eds.), Research on negotiation in organizations. Vol. 6, 29-51. Greenwich: Jai Press Inc.
    • (1997) Research on Negotiation in Organizations , vol.6 , pp. 29-51
    • Greenberg, J.1
  • 36
    • 33748790904 scopus 로고
    • Effects of group pressure upon the modification and distortion of judgments
    • A. Porter (Ed.)
    • Asch, S. E. 1983. Effects of group pressure upon the modification and distortion of judgments. In A. Porter (Ed.), Organizational Influence Processes (pp. 260-269);
    • (1983) Organizational Influence Processes , pp. 260-269
    • Asch, S.E.1
  • 37
    • 0002444106 scopus 로고
    • The development and enforcement of group norms
    • Feldman, D. C. 1984. The Development and Enforcement of Group Norms. Academy of Management Review, 9(1): 47-53.
    • (1984) Academy of Management Review , vol.9 , Issue.1 , pp. 47-53
    • Feldman, D.C.1
  • 38
    • 0002444106 scopus 로고
    • The development and enforcement of group norms
    • Feldman, 1984. The Development and Enforcement of Group Norms. Academy of Management Review, 9(1): 47-53 Ibid.
    • (1984) Academy of Management Review , vol.9 , Issue.1 , pp. 47-53
    • Feldman1
  • 39
    • 84997908033 scopus 로고    scopus 로고
    • Thick as thieves: A social embed dedness model of rule breaking in organizations
    • Mac Lean, T. L. 2001. Thick as thieves: A social embed dedness model of rule breaking in organizations. Business and Society, 40(2): 167-196.
    • (2001) Business and Society , vol.40 , Issue.2 , pp. 167-196
    • Mac Lean, T.L.1
  • 40
    • 0141439529 scopus 로고    scopus 로고
    • Are your employees cheating to keep up?
    • Navran, F. 1997. Are your employees cheating to keep up? Workforce, 76 (8): 58-61.
    • (1997) Workforce , vol.76 , Issue.8 , pp. 58-61
    • Navran, F.1
  • 44
    • 84928838308 scopus 로고
    • Organizational control of deviant behavior: The case of employee theft
    • Parilla, P.F., Hollinger, R.C. & Clark, J. P. 1988. Organizational control of deviant behavior: The case of employee theft. Social Science Quarterly, 69(2): 261-280.
    • (1988) Social Science Quarterly , vol.69 , Issue.2 , pp. 261-280
    • Parilla, P.F.1    Hollinger, R.C.2    Clark, J.P.3
  • 45
    • 0001336426 scopus 로고
    • Agency theory: Assessment and review
    • Greenberg, Social influence.; Crossen, Managing unethical behavior. 35 Eisenhardt, K. M. 1989. Agency theory: Assessment and review. Academy of Management Review, 14(1), 57-74.
    • (1989) Academy of Management Review , vol.14 , Issue.1 , pp. 57-74
    • Eisenhardt, K.M.1
  • 46
    • 0030351690 scopus 로고    scopus 로고
    • Trust and breach of the psychological contract
    • Robinson, S. L. 1996. Trust and breach of the psychological contract. Administrative Science Quarterly, 41(4): 574-599.;
    • (1996) Administrative Science Quarterly , vol.41 , Issue.4 , pp. 574-599
    • Robinson, S.L.1
  • 47
    • 84986172440 scopus 로고    scopus 로고
    • The impact of sales quotas on moral judgment in the financial services industry
    • Schwepker Jr., C. H., & Good, D. J. 1999. The impact of sales quotas on moral judgment in the financial services industry. The Journal of Services Marketing, 13(1), 38.
    • (1999) The Journal of Services Marketing , vol.13 , Issue.1 , pp. 38
    • Schwepker Jr., C.H.1    Good, D.J.2
  • 50
    • 0032332318 scopus 로고    scopus 로고
    • Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets
    • Neuman, J. H. & Baron, R. A. 1998. Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets. Journal of Management, 24(3), 391-419.
    • (1998) Journal of Management , vol.24 , Issue.3 , pp. 391-419
    • Neuman, J.H.1    Baron, R.A.2
  • 57
    • 84925925760 scopus 로고
    • Between service and servility: Role conflict in subordinate service roles
    • Shamir, B. 1980. Between service and servility: Role conflict in subordinate service roles. Human Relations, 33 (10): 741-756.
    • (1980) Human Relations , vol.33 , Issue.10 , pp. 741-756
    • Shamir, B.1
  • 61
    • 0001232129 scopus 로고    scopus 로고
    • The cognitive geometry of employee theft: Negotiating the line between taking and stealing
    • R. W. Griffin, A. O'Leary-Kelly & J. M. Collins (Eds.), Stamford: Jai Press, Inc.
    • Greenberg, J. 1998. The cognitive geometry of employee theft: Negotiating the line between taking and stealing. In R. W. Griffin, A. O'Leary-Kelly & J. M. Collins (Eds.), Dysfunctional behavior in organizations: Non-violent dysfunctional behavior. (Vol.23, pp. 147-193). Stamford: Jai Press, Inc.
    • (1998) Dysfunctional Behavior in Organizations: Non-violent Dysfunctional Behavior , vol.23 , pp. 147-193
    • Greenberg, J.1
  • 66
    • 0000530504 scopus 로고
    • Til death do us part...: Changing work relationships in the 90's
    • C.Cooper & D.M. Rousseau (Eds.). New York: John Wiley &. Sons.
    • McLean Parks, J. & Kidder, D.L. 1994. Til death do us part.: Changing work relationships in the 90's, In C.Cooper & D.M. Rousseau (Eds.), Trends in organizational behavior: 111-136. New York: John Wiley &. Sons.
    • (1994) Trends in Organizational Behavior , pp. 111-136
    • McLean Parks, J.1    Kidder, D.L.2
  • 67
    • 0031504301 scopus 로고    scopus 로고
    • When employees feel betrayed: A model of how psychological contract violation develops
    • Morrison, E.W., & Robinson, S.L. 1997. When employees feel betrayed: A model of how psychological contract violation develops. Academy of Management Review, 22(1): 226-256.
    • (1997) Academy of Management Review , vol.22 , Issue.1 , pp. 226-256
    • Morrison, E.W.1    Robinson, S.L.2
  • 72
    • 33748800220 scopus 로고    scopus 로고
    • Report to the nation, 2004, supra note 9;
    • (2004) Supra Note , vol.9
  • 74
    • 0030492892 scopus 로고    scopus 로고
    • What IS the difference between organizational culture and organizational climate? A nafive's point of view on a decade of paradigm wars
    • Denison, D. R. 1996. What IS the difference between organizational culture and organizational climate? A nafive's point of view on a decade of paradigm wars. Acodemy of Management Review. 21(3), 619-654.
    • (1996) Acodemy of Management Review , vol.21 , Issue.3 , pp. 619-654
    • Denison, D.R.1
  • 75
    • 0030492892 scopus 로고    scopus 로고
    • What IS the difference between organizational culture and organizational climate? A nafive's point of view on a decade of paradigm wars
    • Denison, D. R. 1996. What IS the difference between organizational culture and organizational climate? A nafive's point of view on a decade of paradigm wars. Acodemy of Management Review. 21(3), 619-654 ibid.
    • (1996) Acodemy of Management Review , vol.21 , Issue.3 , pp. 619-654
    • Denison, D.R.1
  • 78
    • 0040688275 scopus 로고
    • Ethics, incentives, and conflicts of interest: A practical solution
    • Kurland, N. B. 1995. Ethics, incentives, and conflicts of interest: A practical solution. Journal of Business Ethics, 14(6), 465-476.
    • (1995) Journal of Business Ethics , vol.14 , Issue.6 , pp. 465-476
    • Kurland, N.B.1
  • 79
    • 33748774370 scopus 로고    scopus 로고
    • Why good employees make unethical decisions
    • R. E. Kidwell & C. L. Martin (Eds.), Thousand Oaks: Sage Publications
    • Dunn, J., &. Schweitzer, M. E. 2005. Why good employees make unethical decisions. In R. E. Kidwell & C. L. Martin (Eds.), Managing organizational deviance. Thousand Oaks: Sage Publications.
    • (2005) Managing Organizational Deviance
    • Dunn, J.1    Schweitzer, M.E.2
  • 80
    • 84949567268 scopus 로고    scopus 로고
    • The role of leaders in influencing unethical behavior in the workplace
    • R. E. Kidwell & C. L. Martin (Eds.), Thousand Oaks: Sage Publications
    • Trevino, L. K. &. Brown, M. E. 2005. The role of leaders in influencing unethical behavior in the workplace. In R. E. Kidwell & C. L. Martin (Eds.), Managing organizational deviance. Thousand Oaks: Sage Publications.
    • (2005) Managing Organizational Deviance
    • Trevino, L.K.1    Brown, M.E.2
  • 87
    • 0002623725 scopus 로고
    • The contracts of individuals and organizations
    • L.L. Cummings &. B. M. Staw (Eds.). Greenwich, CT: JAI Press
    • Rousseau, D. M. &. McLean Parks, J. 1993. The contracts of individuals and organizations. In L.L. Cummings &. B. M. Staw (Eds.), Research in Organizational Behavior: 1-43. Greenwich, CT: JAI Press.
    • (1993) Research in Organizational Behavior , pp. 1-43
    • Rousseau, D.M.1    McLean Parks, J.2
  • 88
    • 0036392039 scopus 로고    scopus 로고
    • Can excess bring success? CEO compensation and the psychological contract
    • Kidder, D.L. &. Buchholtz, A. 2002. Can excess bring success? CEO compensation and the psychological contract. Human Resource Management Review, 12(4): 599-617.
    • (2002) Human Resource Management Review , vol.12 , Issue.4 , pp. 599-617
    • Kidder, D.L.1    Buchholtz, A.2
  • 89
    • 0007032862 scopus 로고
    • Changing obligations and the psychological contract: A longitudinal study
    • Robinson, S. L., Kraatz, M. S. & Rousseau, D. M. 1994. Changing obligations and the psychological contract: A longitudinal study. Academy of Management Journal, 37(1): 137-152.
    • (1994) Academy of Management Journal , vol.37 , Issue.1 , pp. 137-152
    • Robinson, S.L.1    Kraatz, M.S.2    Rousseau, D.M.3
  • 100
    • 0141560303 scopus 로고    scopus 로고
    • Ethical rule breaking by employees: A test of social bonding theory
    • Sims, R. L. 2002. Ethical rule breaking by employees: A test of social bonding theory. Journal of Business Ethics, 40(2), 101.
    • (2002) Journal of Business Ethics , vol.40 , Issue.2 , pp. 101
    • Sims, R.L.1
  • 101
    • 84949561519 scopus 로고    scopus 로고
    • Discouraging employee theft by managing social norms and promoting organizational justice
    • R. E. Kidwell, Jr. &. C. L. Martin (Eds.), Thousand Oaks: Sage Publications
    • Tomlinson, E. C. & Greenberg, J. 2005. Discouraging employee theft by managing social norms and promoting organizational justice. In R. E. Kidwell, Jr. &. C. L. Martin (Eds.), Managing organizational deviance. Thousand Oaks: Sage Publications.
    • (2005) Managing Organizational Deviance
    • Tomlinson, E.C.1    Greenberg, J.2
  • 104
    • 0038384647 scopus 로고    scopus 로고
    • Employee performance appraisal system participation: A technique that works
    • Roberts, G. E. 2003. Employee performance appraisal system participation: A technique that works. Public Personnel Management, 32(1): 89-97.
    • (2003) Public Personnel Management , vol.32 , Issue.1 , pp. 89-97
    • Roberts, G.E.1
  • 113
    • 0002546107 scopus 로고    scopus 로고
    • Aggression in the workplace
    • R.A. Giacalone and J. Greenberg (Eds.) Thousand Oaks, CA: Sage Publications
    • Neuman, J.H. &. Baron, R.A. 1997. Aggression in the workplace. In R.A. Giacalone and J. Greenberg (Eds.) Antisocial behavior in organizations: 37-67. Thousand Oaks, CA: Sage Publications.
    • (1997) Antisocial Behavior in Organizations , pp. 37-67
    • Neuman, J.H.1    Baron, R.A.2
  • 115
    • 0142200005 scopus 로고    scopus 로고
    • Constructive and destructive deviance in organizations
    • Warren, D.E. 2003. Constructive and destructive deviance in organizations. Academy of Management Review, 28(4): 622-632.
    • (2003) Academy of Management Review , vol.28 , Issue.4 , pp. 622-632
    • Warren, D.E.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.