Service locus of control and customer coproduction: The role of prior service experience and organizational socialization

Journal of Service Research

Volumn 15, Issue 2, 2012, Pages 166-181

  Büttgen, Marion ^a   Schumann, Jan H ^b   Ates, Zelal ^c  

^a UNIVERSITY OF HOHENHEIM   (Germany)

^b TUM SCHOOL OF MANAGEMENT   (Germany)

^c EMLYON BUSINESS SCHOOL   (France)

Author keywords

coproduction; customer participation; locus of control; organizational socialization; reinforcement

Indexed keywords

EID: 84860644863     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670511435564     Document Type: Review

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