Measurement of service quality in the hotel industry

Anatolia

Volumn 20, Issue 2, 2009, Pages 375-386

  Yilmaz, Ibrahim ^a  

^a NEVSEHIR HACI BEKTAS VELI UNIVERSITY   (Turkey)

Author keywords

Cappadocia; Hotel industry; Service quality; SERVPERF; Turkey

Indexed keywords

FUTURE PROSPECT; MANAGEMENT; PERFORMANCE ASSESSMENT; QUALITY CONTROL; SERVICE SECTOR;

CAPPADOCIA; TURKEY;

EID: 72749113834     PISSN: 13032917     EISSN: None     Source Type: Journal    
DOI: 10.1080/13032917.2009.10518915     Document Type: Article

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