메뉴 건너뛰기




Volumn 43, Issue 7, 2014, Pages 1195-1203

Co-creating integrated solutions within business networks: The KAM team as knowledge integrator

Author keywords

Absorptive capacity; Integrated solution; KAM; Key account management; KIBS

Indexed keywords


EID: 84909995979     PISSN: 00198501     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.indmarman.2014.08.002     Document Type: Article
Times cited : (68)

References (61)
  • 1
    • 84856804590 scopus 로고    scopus 로고
    • Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process
    • Aarikka-Stenroos L., Jaakkola E. Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process. Industrial Marketing Management 2012, 41(1):15-26.
    • (2012) Industrial Marketing Management , vol.41 , Issue.1 , pp. 15-26
    • Aarikka-Stenroos, L.1    Jaakkola, E.2
  • 2
    • 0036081258 scopus 로고    scopus 로고
    • Customer-supplier partnerships - Perceptions of a successful key account management program
    • Abratt R., Kelly P. Customer-supplier partnerships - Perceptions of a successful key account management program. Industrial Marketing Management 2002, 31(5):467-476.
    • (2002) Industrial Marketing Management , vol.31 , Issue.5 , pp. 467-476
    • Abratt, R.1    Kelly, P.2
  • 3
    • 9744248703 scopus 로고    scopus 로고
    • Knowledge management and knowledge management systems: Conceptual foundations and research issues
    • Alavi M., Leidner D.E. Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly 2001, 25(1):107-136.
    • (2001) MIS Quarterly , vol.25 , Issue.1 , pp. 107-136
    • Alavi, M.1    Leidner, D.E.2
  • 5
    • 84990366790 scopus 로고    scopus 로고
    • Creating value-in-use through marketing interaction: The exchange logic of relating, communicating and knowing
    • Ballantyne D., Varey R.J. Creating value-in-use through marketing interaction: The exchange logic of relating, communicating and knowing. Marketing Theory 2006, 6(3):335-348.
    • (2006) Marketing Theory , vol.6 , Issue.3 , pp. 335-348
    • Ballantyne, D.1    Varey, R.J.2
  • 6
    • 84855502633 scopus 로고    scopus 로고
    • Resource interaction in inter-organizational networks: Foundations, comparison, and a research agenda
    • Baraldi E., Gressetvold E., Harrison D. Resource interaction in inter-organizational networks: Foundations, comparison, and a research agenda. Journal of Business Research 2012, 65(2):266-276.
    • (2012) Journal of Business Research , vol.65 , Issue.2 , pp. 266-276
    • Baraldi, E.1    Gressetvold, E.2    Harrison, D.3
  • 7
    • 84856778635 scopus 로고    scopus 로고
    • Value innovation, deliberate learning mechanisms and information from supply chain partners
    • Berghman L., Matthyssens P., Vandenbempt K. Value innovation, deliberate learning mechanisms and information from supply chain partners. Industrial Marketing Management 2012, 41(1):27-39.
    • (2012) Industrial Marketing Management , vol.41 , Issue.1 , pp. 27-39
    • Berghman, L.1    Matthyssens, P.2    Vandenbempt, K.3
  • 10
    • 84936166194 scopus 로고
    • Absorptive capacity: A new perspective on learning and innovation
    • Cohen W.M., Levinthal D.A. Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly 1990, 35(1):128-152.
    • (1990) Administrative Science Quarterly , vol.35 , Issue.1 , pp. 128-152
    • Cohen, W.M.1    Levinthal, D.A.2
  • 11
    • 41949107261 scopus 로고    scopus 로고
    • Marketing solutions in accordance with the S-D logic: Co-creating value with customer network actors
    • Cova B., Salle R. Marketing solutions in accordance with the S-D logic: Co-creating value with customer network actors. Industrial Marketing Management 2008, 37(3):270-277.
    • (2008) Industrial Marketing Management , vol.37 , Issue.3 , pp. 270-277
    • Cova, B.1    Salle, R.2
  • 12
    • 6944232131 scopus 로고    scopus 로고
    • Moving base into high-value integrated solutions: A value stream approach
    • Davies A. Moving base into high-value integrated solutions: A value stream approach. Industrial & Corporate Change 2004, 13(5):727-756.
    • (2004) Industrial & Corporate Change , vol.13 , Issue.5 , pp. 727-756
    • Davies, A.1
  • 13
    • 33846666207 scopus 로고    scopus 로고
    • Organizing for solutions: Systems seller vs. systems integrator
    • Davies A., Brady T., Hobday M. Organizing for solutions: Systems seller vs. systems integrator. Industrial Marketing Management 2007, 36(2):183-193.
    • (2007) Industrial Marketing Management , vol.36 , Issue.2 , pp. 183-193
    • Davies, A.1    Brady, T.2    Hobday, M.3
  • 14
    • 0001012521 scopus 로고    scopus 로고
    • Creating and managing high-performance knowledge-sharing network: The Toyota case
    • Dyer J.H., Nobeoka K. Creating and managing high-performance knowledge-sharing network: The Toyota case. Strategic Management Journal 2000, 21(3):345-367.
    • (2000) Strategic Management Journal , vol.21 , Issue.3 , pp. 345-367
    • Dyer, J.H.1    Nobeoka, K.2
  • 15
    • 0032348699 scopus 로고    scopus 로고
    • The relational view: Cooperative strategy and sources of interorganizational competitive advantage
    • Dyer J.H., Singh H. The relational view: Cooperative strategy and sources of interorganizational competitive advantage. The Academy of Management Review 1998, 23(4):660-679.
    • (1998) The Academy of Management Review , vol.23 , Issue.4 , pp. 660-679
    • Dyer, J.H.1    Singh, H.2
  • 16
    • 37849189246 scopus 로고    scopus 로고
    • Relational selling strategy and key account managers' relational behaviours: An exploratory study
    • Guenzi P., Pardo C., Georges L. Relational selling strategy and key account managers' relational behaviours: An exploratory study. Industrial Marketing Management 2007, 36(1):121-133.
    • (2007) Industrial Marketing Management , vol.36 , Issue.1 , pp. 121-133
    • Guenzi, P.1    Pardo, C.2    Georges, L.3
  • 17
    • 77956884571 scopus 로고    scopus 로고
    • What's next in key account management research? Building a bridge between the academic literature and the practitioners' priorities
    • Guesalaga R., Johnston W. What's next in key account management research? Building a bridge between the academic literature and the practitioners' priorities. Industrial Marketing Management 2010, 39(7):1063-1068.
    • (2010) Industrial Marketing Management , vol.39 , Issue.7 , pp. 1063-1068
    • Guesalaga, R.1    Johnston, W.2
  • 18
    • 84902470163 scopus 로고    scopus 로고
    • Marketing as value co-creation through network interaction and resource integration
    • Gummesson E., Mele C. Marketing as value co-creation through network interaction and resource integration. Journal of Business Market Management 2010, 4(4):181-198.
    • (2010) Journal of Business Market Management , vol.4 , Issue.4 , pp. 181-198
    • Gummesson, E.1    Mele, C.2
  • 20
    • 84864454056 scopus 로고    scopus 로고
    • Co-creating customer-focused solutions within business networks: A service perspective
    • Hakanen T., Jaakkola E. Co-creating customer-focused solutions within business networks: A service perspective. Journal of Service Management 2012, 23(4):593-611.
    • (2012) Journal of Service Management , vol.23 , Issue.4 , pp. 593-611
    • Hakanen, T.1    Jaakkola, E.2
  • 21
    • 12744259762 scopus 로고    scopus 로고
    • Using case methods in the study of contemporary business networks
    • Halinen A., Törnroos J. Using case methods in the study of contemporary business networks. Journal of Business Research 2005, 58(9):1285-1297.
    • (2005) Journal of Business Research , vol.58 , Issue.9 , pp. 1285-1297
    • Halinen, A.1    Törnroos, J.2
  • 22
  • 23
    • 84878512118 scopus 로고    scopus 로고
    • The impact of buyer-supplier relationships on supplier innovativeness: An empirical study in cross-border supply networks
    • Inemek A., Matthyssens P. The impact of buyer-supplier relationships on supplier innovativeness: An empirical study in cross-border supply networks. Industrial Marketing Management 2013, 42(2):580-594.
    • (2013) Industrial Marketing Management , vol.42 , Issue.2 , pp. 580-594
    • Inemek, A.1    Matthyssens, P.2
  • 25
    • 77952873340 scopus 로고    scopus 로고
    • Migrating from products to solutions: An exploration of system support in the UK defence industry
    • Kapletia D., Probert D. Migrating from products to solutions: An exploration of system support in the UK defence industry. Industrial Marketing Management 2010, 39(4):582-592.
    • (2010) Industrial Marketing Management , vol.39 , Issue.4 , pp. 582-592
    • Kapletia, D.1    Probert, D.2
  • 26
    • 0000994704 scopus 로고    scopus 로고
    • Relative absorptive capacity and interorganizational learning
    • Lane P.J., Lubatkin M. Relative absorptive capacity and interorganizational learning. Strategic Management Journal 1998, 19(5):461-477.
    • (1998) Strategic Management Journal , vol.19 , Issue.5 , pp. 461-477
    • Lane, P.J.1    Lubatkin, M.2
  • 27
    • 0001114768 scopus 로고    scopus 로고
    • Absorptive capacity, learning, and performance in international joint ventures
    • Lane P.J., Salk J.E., Lyles M.A. Absorptive capacity, learning, and performance in international joint ventures. Strategic Management Journal 2001, 22(12):1139-1161.
    • (2001) Strategic Management Journal , vol.22 , Issue.12 , pp. 1139-1161
    • Lane, P.J.1    Salk, J.E.2    Lyles, M.A.3
  • 28
    • 34248136984 scopus 로고    scopus 로고
    • Knowledge sharing, absorptive capacity, and innovation capability: An empirical study of Taiwan's knowledge-intensive industries
    • Liao S., Fei W.-C., Chen C.-C. Knowledge sharing, absorptive capacity, and innovation capability: An empirical study of Taiwan's knowledge-intensive industries. Journal of Information Science 2007, 33(3):340-359.
    • (2007) Journal of Information Science , vol.33 , Issue.3 , pp. 340-359
    • Liao, S.1    Fei, W.-C.2    Chen, C.-C.3
  • 29
    • 84990398490 scopus 로고    scopus 로고
    • Service-dominant logic: Reactions, reflections and refinements
    • Lusch R.F., Vargo S.L. Service-dominant logic: Reactions, reflections and refinements. Marketing Theory 2006, 6(3):281-288.
    • (2006) Marketing Theory , vol.6 , Issue.3 , pp. 281-288
    • Lusch, R.F.1    Vargo, S.L.2
  • 30
    • 41849129584 scopus 로고    scopus 로고
    • Moving from basic offerings to value-added solutions: Strategies, barriers and alignment
    • Matthyssens P., Vandenbempt K. Moving from basic offerings to value-added solutions: Strategies, barriers and alignment. Industrial Marketing Management 2008, 37(3):316-328.
    • (2008) Industrial Marketing Management , vol.37 , Issue.3 , pp. 316-328
    • Matthyssens, P.1    Vandenbempt, K.2
  • 34
    • 0030524990 scopus 로고    scopus 로고
    • Global key account management and systems selling
    • Millman T. Global key account management and systems selling. International Business Review 1996, 5(6):631-645.
    • (1996) International Business Review , vol.5 , Issue.6 , pp. 631-645
    • Millman, T.1
  • 37
    • 0442281678 scopus 로고    scopus 로고
    • Processual issues in key account management: Underpinning the customer-facing organization
    • Millman T., Wilson K. Processual issues in key account management: Underpinning the customer-facing organization. Journal of Business & Industrial Marketing 1999, 14(4):328-337.
    • (1999) Journal of Business & Industrial Marketing , vol.14 , Issue.4 , pp. 328-337
    • Millman, T.1    Wilson, K.2
  • 38
    • 1342347696 scopus 로고    scopus 로고
    • Crossing East-west boundaries: Knowledge sharing in intercultural business networks
    • Möller K., Svahn S. Crossing East-west boundaries: Knowledge sharing in intercultural business networks. Industrial Marketing Management 2004, 33(3):219-228.
    • (2004) Industrial Marketing Management , vol.33 , Issue.3 , pp. 219-228
    • Möller, K.1    Svahn, S.2
  • 39
    • 33746631734 scopus 로고    scopus 로고
    • Customer knowledge transfer and key account management in professional service organizations
    • Nätti S., Halinen A., Hanttu N. Customer knowledge transfer and key account management in professional service organizations. Journal of Service Industry Management 2006, 17(4):304-319.
    • (2006) Journal of Service Industry Management , vol.17 , Issue.4 , pp. 304-319
    • Nätti, S.1    Halinen, A.2    Hanttu, N.3
  • 40
    • 77956066231 scopus 로고    scopus 로고
    • Solutions offerings: A critical review and reconceptualization
    • Nordin F., Kowalkowski C. Solutions offerings: A critical review and reconceptualization. Journal of Service Management 2010, 21(4):441-459.
    • (2010) Journal of Service Management , vol.21 , Issue.4 , pp. 441-459
    • Nordin, F.1    Kowalkowski, C.2
  • 42
    • 0242288406 scopus 로고    scopus 로고
    • Key account management at company and individual levels in business-to-business relationships
    • Ojasalo J. Key account management at company and individual levels in business-to-business relationships. Journal of Business & Industrial Marketing 2001, 16(3):199-218.
    • (2001) Journal of Business & Industrial Marketing , vol.16 , Issue.3 , pp. 199-218
    • Ojasalo, J.1
  • 45
    • 73449121073 scopus 로고    scopus 로고
    • 'Good' case research in industrial marketing: Insights from research practice
    • Piekkari R., Plakoyiannaki E., Welch C. 'Good' case research in industrial marketing: Insights from research practice. Industrial Marketing Management 2010, 39(1):109-117.
    • (2010) Industrial Marketing Management , vol.39 , Issue.1 , pp. 109-117
    • Piekkari, R.1    Plakoyiannaki, E.2    Welch, C.3
  • 47
    • 85089131468 scopus 로고    scopus 로고
    • Going beyond the product: Defining, designing, and delivering customer solutions
    • M.E. Sharpe, New York, R.F. Lusch, S.L. Vargo, M.E. Sharpe (Eds.)
    • Sawhney M. Going beyond the product: Defining, designing, and delivering customer solutions. The service-dominant logic of marketing. Dialog, debate, and directions 2006, 365-380. M.E. Sharpe, New York. R.F. Lusch, S.L. Vargo, M.E. Sharpe (Eds.).
    • (2006) The service-dominant logic of marketing. Dialog, debate, and directions , pp. 365-380
    • Sawhney, M.1
  • 50
    • 49549116449 scopus 로고    scopus 로고
    • Problem solving in the upgrading of product offerings: A case study from the steel industry
    • Skarp F., Gadde L. Problem solving in the upgrading of product offerings: A case study from the steel industry. Industrial Marketing Management 2008, 37(6):725-737.
    • (2008) Industrial Marketing Management , vol.37 , Issue.6 , pp. 725-737
    • Skarp, F.1    Gadde, L.2
  • 51
    • 79960417978 scopus 로고    scopus 로고
    • A solution business model: Capabilities and management practices for integrated solutions
    • Storbacka K. A solution business model: Capabilities and management practices for integrated solutions. Industrial Marketing Management 2011, 40(5):699-711.
    • (2011) Industrial Marketing Management , vol.40 , Issue.5 , pp. 699-711
    • Storbacka, K.1
  • 52
    • 33645289641 scopus 로고    scopus 로고
    • Expertise as business: Long-term development and future prospects of knowledge-intensive business services (KIBS)
    • (Doctoral dissertation), Helsinki University of Technology
    • Toivonen M. Expertise as business: Long-term development and future prospects of knowledge-intensive business services (KIBS). Doctoral dissertation series 2004, (Doctoral dissertation), Helsinki University of Technology.
    • (2004) Doctoral dissertation series
    • Toivonen, M.1
  • 53
    • 0035643025 scopus 로고    scopus 로고
    • Knowledge transfer in intraorganizational networks: Effects of network position and absorptive capacity on business unit innovation and performance
    • Tsai W. Knowledge transfer in intraorganizational networks: Effects of network position and absorptive capacity on business unit innovation and performance. Academy of Management Journal 2001, 44(5):996-1004.
    • (2001) Academy of Management Journal , vol.44 , Issue.5 , pp. 996-1004
    • Tsai, W.1
  • 54
    • 34548371819 scopus 로고    scopus 로고
    • Rethinking customer solutions: From product bundles to relational processes
    • Tuli K.R., Kohli A.K., Bharadwaj S.G. Rethinking customer solutions: From product bundles to relational processes. Journal of Marketing 2007, 71(3):1-17.
    • (2007) Journal of Marketing , vol.71 , Issue.3 , pp. 1-17
    • Tuli, K.R.1    Kohli, A.K.2    Bharadwaj, S.G.3
  • 55
    • 1642608922 scopus 로고
    • Servitization of business: Adding value by adding services
    • Vandermerwe S., Rada J. Servitization of business: Adding value by adding services. European Management Journal 1988, 6(4):314-324.
    • (1988) European Management Journal , vol.6 , Issue.4 , pp. 314-324
    • Vandermerwe, S.1    Rada, J.2
  • 56
    • 30344451702 scopus 로고    scopus 로고
    • Implementation of key account management: Who, why, and how? An exploratory study on the current implementation of key account management programs
    • Wengler S., Ehret M., Saab S. Implementation of key account management: Who, why, and how? An exploratory study on the current implementation of key account management programs. Industrial Marketing Management 2006, 35(1):103-112.
    • (2006) Industrial Marketing Management , vol.35 , Issue.1 , pp. 103-112
    • Wengler, S.1    Ehret, M.2    Saab, S.3
  • 57
    • 4344641964 scopus 로고    scopus 로고
    • The global account manager as political entrepreneur
    • Wilson K., Millman T. The global account manager as political entrepreneur. Industrial Marketing Management 2003, 32(2):151-158.
    • (2003) Industrial Marketing Management , vol.32 , Issue.2 , pp. 151-158
    • Wilson, K.1    Millman, T.2
  • 58
    • 33746534395 scopus 로고    scopus 로고
    • Developing integrated solutions: The importance of relationships within the network
    • Windahl C., Lakemond N. Developing integrated solutions: The importance of relationships within the network. Industrial Marketing Management 2006, 35(7):806-818.
    • (2006) Industrial Marketing Management , vol.35 , Issue.7 , pp. 806-818
    • Windahl, C.1    Lakemond, N.2
  • 59
    • 0037248122 scopus 로고    scopus 로고
    • Intraorganizational determinants of key account management effectiveness
    • Workman J., Homburg C., Jensen O. Intraorganizational determinants of key account management effectiveness. Academy of Marketing Science 2003, 31(1):3-21.
    • (2003) Academy of Marketing Science , vol.31 , Issue.1 , pp. 3-21
    • Workman, J.1    Homburg, C.2    Jensen, O.3
  • 61
    • 0036011963 scopus 로고    scopus 로고
    • Absorptive capacity: A review, reconceptualization, and extension
    • Zahra S.A., George G. Absorptive capacity: A review, reconceptualization, and extension. The Academy of Management Review 2002, 27(2):185-203.
    • (2002) The Academy of Management Review , vol.27 , Issue.2 , pp. 185-203
    • Zahra, S.A.1    George, G.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.