Development of a service continance model with IT service antecedents

Journal of Retailing and Consumer Services

Volumn 21, Issue 5, 2014, Pages 717-724

  Boakye, Kwabena G ^a   McGinnis, Thomas ^b   Prybutok, Victor R ^c   Paswan, Audhesh K ^c  

^a GEORGIA SOUTHERN UNIVERSITY   (United States)

^b GRAND VALLEY STATE UNIVERSITY   (United States)

^c UNIVERSITY OF NORTH TEXAS   (United States)

Author keywords

Customer service quality; IT related service; Loyalty; Service firms; System service quality

Indexed keywords

CONSUMPTION BEHAVIOR; COVARIANCE ANALYSIS; EMPIRICAL ANALYSIS; INFORMATION TECHNOLOGY; NUMERICAL MODEL; SERVICE SECTOR;

EID: 84905996602     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2014.05.004     Document Type: Article

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