-
2
-
-
20444405530
-
The Antecedents and Consequences of Customer Satisfaction for Firms
-
Anderson Eugene W., Sullivan Mary W. The Antecedents and Consequences of Customer Satisfaction for Firms. Marketing Science 1993, 12(2):125-143.
-
(1993)
Marketing Science
, vol.12
, Issue.2
, pp. 125-143
-
-
Anderson, E.W.1
Sullivan, M.W.2
-
3
-
-
0011939750
-
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
-
Anderson Eugene W., Fornell Claes, Lehmann Donald R. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden. Journal of Marketing 1994, 58(3):53-66.
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 53-66
-
-
Anderson, E.W.1
Fornell, C.2
Lehmann, D.R.3
-
4
-
-
33947578062
-
Customer Satisfaction and Word of Mouth
-
Anderson Eugene W. Customer Satisfaction and Word of Mouth. Journal of Service Research 1998, 1(1):5-17.
-
(1998)
Journal of Service Research
, vol.1
, Issue.1
, pp. 5-17
-
-
Anderson, E.W.1
-
5
-
-
21344478860
-
Estimating Consumer Preferences Using Market Data-An Application to US Automobile Demand
-
Arguea N.M., Hsiao Cheng, Taylor G.A. Estimating Consumer Preferences Using Market Data-An Application to US Automobile Demand. Journal of Applied Econometrics 1994, 9(1):1-18.
-
(1994)
Journal of Applied Econometrics
, vol.9
, Issue.1
, pp. 1-18
-
-
Arguea, N.M.1
Hsiao, C.2
Taylor, G.A.3
-
6
-
-
0001728801
-
"The Role of Product-related Conversation in the Diffusion of a New Product"
-
August
-
Arndt Johan -The Role of Product-related Conversation in the Diffusion of a New Product". Journal of Marketing Research 1967, 4:291-295. August.
-
(1967)
Journal of Marketing Research
, vol.4
, pp. 291-295
-
-
Arndt, J.1
-
8
-
-
0040756397
-
Internet Forums as Influential Sources of Consumer Information
-
Bickart Barbara, Schindler Robert M. Internet Forums as Influential Sources of Consumer Information. Journal of Interactive Marketing 2001, 15(3):31-40.
-
(2001)
Journal of Interactive Marketing
, vol.15
, Issue.3
, pp. 31-40
-
-
Bickart, B.1
Schindler, R.M.2
-
9
-
-
84935533832
-
"Social Ties and Word-of-mouth Referral Behavior"
-
December
-
Brown Jacqueline J., Reingen Peter H. "Social Ties and Word-of-mouth Referral Behavior". Journal of Consumer Research 1987, 14:350-362. December.
-
(1987)
Journal of Consumer Research
, vol.14
, pp. 350-362
-
-
Brown, J.J.1
Reingen, P.H.2
-
10
-
-
20444437671
-
Third-party Product Review and Firm Marketing Strategy
-
Chen Yubo, Xie Jinghong Third-party Product Review and Firm Marketing Strategy. Marketing Science 2005, 23(2):218-240.
-
(2005)
Marketing Science
, vol.23
, Issue.2
, pp. 218-240
-
-
Chen, Y.1
Xie, J.2
-
11
-
-
41549109729
-
Online Consumer Review: Word-of-mouth as a New Element of Marketing Communication Mix
-
Chen Yubo, Xie Jinghong Online Consumer Review: Word-of-mouth as a New Element of Marketing Communication Mix. Management Science 2008, 54(3):477-491.
-
(2008)
Management Science
, vol.54
, Issue.3
, pp. 477-491
-
-
Chen, Y.1
Xie, J.2
-
12
-
-
85127771520
-
"Online Social Interactions: A Natural Experiment on Word of Mouth versusObservational Learning," Journal of Marketing Research, forthcoming.
-
Chen, Yubo, Qi Wang, and Jinhong Xie (2011), "Online Social Interactions: A Natural Experiment on Word of Mouth versus Observational Learning," Journal of Marketing Research, forthcoming.
-
(2011)
-
-
Chen, Y.1
Qi, W.2
Jinhong, X.3
-
13
-
-
33748566804
-
"The Effect of Word of Mouth on Sales: Online Book Reviews"
-
August
-
Chevalier Judith, Mayzlin Dina "The Effect of Word of Mouth on Sales: Online Book Reviews". Journal of Marketing Research 2006, 345-354. August.
-
(2006)
Journal of Marketing Research
, pp. 345-354
-
-
Chevalier, J.1
Mayzlin, D.2
-
14
-
-
79955029012
-
-
Consumers Union, Consumer Reports Books, Vernon, NY
-
New Car Buying Guide 2001, Consumers Union, Consumer Reports Books, Vernon, NY.
-
(2001)
New Car Buying Guide
-
-
-
15
-
-
1942507402
-
Waves in Consumption with Interdependence Among Consumers
-
Cowan Robin, Cowan William, Swann Peter Waves in Consumption with Interdependence Among Consumers. Canadian Journal of Economics 2004, 37(1):149-177.
-
(2004)
Canadian Journal of Economics
, vol.37
, Issue.1
, pp. 149-177
-
-
Cowan, R.1
Cowan, W.2
Swann, P.3
-
16
-
-
36549012826
-
Exploring the Value of Online Product Reviews in Forecasting Sales: The Case of Motion Pictures
-
Dellarocas Chrysanthos, Zhang Xiaoquan, Awad Neveen F. Exploring the Value of Online Product Reviews in Forecasting Sales: The Case of Motion Pictures. Journal of Interactive Marketing 2007, 21(4):23-45.
-
(2007)
Journal of Interactive Marketing
, vol.21
, Issue.4
, pp. 23-45
-
-
Dellarocas, C.1
Zhang, X.2
Awad, N.F.3
-
17
-
-
76449104161
-
"Does Chatter Matter? The Impact of User-generated Content on Music Sales"
-
Dhar Vasant, Chang Elaine A. "Does Chatter Matter? The Impact of User-generated Content on Music Sales". Journal of Interactive Marketing 2009, 23(4):300-307.
-
(2009)
Journal of Interactive Marketing
, vol.23
, Issue.4
, pp. 300-307
-
-
Dhar, V.1
Chang, E.A.2
-
18
-
-
0039013204
-
"How Word-of-mouth Advertising Works"
-
November-December
-
Dichter Ernest "How Word-of-mouth Advertising Works". Harvard Business Review 1966, 16:147-166. November-December.
-
(1966)
Harvard Business Review
, vol.16
, pp. 147-166
-
-
Dichter, E.1
-
19
-
-
79955048963
-
"First Impressions: Status Signaling Using Brand Prominence," Marking Science Institute Working Paper
-
Drèze, Xavier, Young Jee Han, and Joseph Nunes (2009), "First Impressions: Status Signaling Using Brand Prominence," Marking Science Institute Working Paper.
-
(2009)
-
-
Drèze, X.1
Young Jee Han, J.N.2
-
20
-
-
34247616236
-
Word-of-mouth Communication and Social Learning
-
Ellison Glen, Fudenberg Drew Word-of-mouth Communication and Social Learning. Quarterly Journal of Economics 1995, 110(1):93-125.
-
(1995)
Quarterly Journal of Economics
, vol.110
, Issue.1
, pp. 93-125
-
-
Ellison, G.1
Fudenberg, D.2
-
21
-
-
0036264511
-
Psychological Foundations of Incentives
-
Fehr Ernst, Falk Armin Psychological Foundations of Incentives. European Economic Review 2002, 46:687-724.
-
(2002)
European Economic Review
, vol.46
, pp. 687-724
-
-
Fehr, E.1
Falk, A.2
-
22
-
-
0003018358
-
"The Market Maven, a Diffuser of Marketplace Information"
-
January
-
Feick Lawrence F., Price Linda L. "The Market Maven, a Diffuser of Marketplace Information". Journal of Marketing 1987, 2:83-97. January.
-
(1987)
Journal of Marketing
, vol.2
, pp. 83-97
-
-
Feick, L.F.1
Price, L.L.2
-
23
-
-
79954986275
-
Advertising: Stimulant or Suppressant of Online Word of Mouth
-
Feng Jie, Papatla Purushottam Advertising: Stimulant or Suppressant of Online Word of Mouth. Quarterly Journal of Economics 2011, 25(2):67-76.
-
(2011)
Quarterly Journal of Economics
, vol.25
, Issue.2
, pp. 67-76
-
-
Feng, J.1
Papatla, P.2
-
24
-
-
21344492520
-
"Structure, Cooperation, and the Flow of Market Information"
-
December
-
Frenzen Jonathan, Nakamoto Kent "Structure, Cooperation, and the Flow of Market Information". Journal of Consumer Research 1993, 20:360-375. December.
-
(1993)
Journal of Consumer Research
, vol.20
, pp. 360-375
-
-
Frenzen, J.1
Nakamoto, K.2
-
25
-
-
52449095756
-
"Survey Data on Owner-reported Car Problems: How Useful to Prospective Purchasers of Used Cars?"
-
December
-
Friedman Monroe "Survey Data on Owner-reported Car Problems: How Useful to Prospective Purchasers of Used Cars?". Journal of Consumer Research 1987, 14:434-439. December.
-
(1987)
Journal of Consumer Research
, vol.14
, pp. 434-439
-
-
Friedman, M.1
-
26
-
-
69949177060
-
Agreement between Product Ratings Generated by Different Consumer Testing Organizations: A Statistical Comparison of Consumer Reports and Which? from 1957 to 1986
-
Friedman Monroe Agreement between Product Ratings Generated by Different Consumer Testing Organizations: A Statistical Comparison of Consumer Reports and Which? from 1957 to 1986. The Journal of Consumer Affairs 1990, 24(1):44-68.
-
(1990)
The Journal of Consumer Affairs
, vol.24
, Issue.1
, pp. 44-68
-
-
Friedman, M.1
-
27
-
-
0000621559
-
"A Propositional Inventory for New Diffusion Research"
-
March
-
Gatignon Hubert, Robertson Thomas S. "A Propositional Inventory for New Diffusion Research". Journal of Consumer Research 1985, 11:849-867. March.
-
(1985)
Journal of Consumer Research
, vol.11
, pp. 849-867
-
-
Gatignon, H.1
Robertson, T.S.2
-
28
-
-
84972492387
-
Inference from Iterative Simulation Using Multiple Sequence
-
Gelman Andrew, Rubin Donald B. Inference from Iterative Simulation Using Multiple Sequence. Statistical Science 1992, 7(4):457-472.
-
(1992)
Statistical Science
, vol.7
, Issue.4
, pp. 457-472
-
-
Gelman, A.1
Rubin, D.B.2
-
29
-
-
11144344881
-
Using Online Conversations to Study Word of Mouth Communication
-
Godes David, Mayzlin Dina Using Online Conversations to Study Word of Mouth Communication. Marketing Science 2004, 23(4):545-560.
-
(2004)
Marketing Science
, vol.23
, Issue.4
, pp. 545-560
-
-
Godes, D.1
Mayzlin, D.2
-
30
-
-
2342475240
-
Electronic Word-of-mouth via Consumer-opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet?
-
Hennig-Thurau Thorsten, Gwinner Kevin, Walsh Gianfranco, Gremler Dwayne Electronic Word-of-mouth via Consumer-opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet?. Journal of Interactive Marketing 2004, 18(1):38-52.
-
(2004)
Journal of Interactive Marketing
, vol.18
, Issue.1
, pp. 38-52
-
-
Hennig-Thurau, T.1
Gwinner, K.2
Walsh, G.3
Gremler, D.4
-
31
-
-
79955000525
-
-
Note
-
J.D.Power and Associates October Sales Report 2001, J.D. Power and Associates, Agoura, CA.
-
-
-
-
33
-
-
0000514103
-
Expert as Negative Opinion Leaders in the Diffusion of a Technological Innovation
-
Leonard-Barton Dorothy Expert as Negative Opinion Leaders in the Diffusion of a Technological Innovation. Journal of Consumer Research 1985, 11(4):914-926.
-
(1985)
Journal of Consumer Research
, vol.11
, Issue.4
, pp. 914-926
-
-
Leonard-Barton, D.1
-
34
-
-
33746341776
-
"Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue"
-
July
-
Liu Yong "Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue". Journal of Marketing 2006, 70:74-89. July.
-
(2006)
Journal of Marketing
, vol.70
, pp. 74-89
-
-
Liu, Y.1
-
35
-
-
0003389570
-
"Determination of Adopter Categories by Using Innovation Diffusion Models
-
February, 37-50.
-
Mahajan, Vijay, Eitan Muller, and Rajendra Srivastava (1990), "Determination of Adopter Categories by Using Innovation Diffusion Models," Journal of Marketing Research, February, 37-50.
-
(1990)
Journal of Marketing Research
-
-
Mahajan, V.1
Eitan Muller, R.S.2
-
36
-
-
33646338900
-
Promotional Chat on the Internet
-
Mayzlin Dina Promotional Chat on the Internet. Marketing Science 2006, 25(2):155-163.
-
(2006)
Marketing Science
, vol.25
, Issue.2
, pp. 155-163
-
-
Mayzlin, D.1
-
37
-
-
0000148018
-
Consumers' Evaluation of New Products: Learning from Self and Others
-
McFadden Daniel L., Train Kenneth E. Consumers' Evaluation of New Products: Learning from Self and Others. Journal of Political Economy 1996, 104(4):683-703.
-
(1996)
Journal of Political Economy
, vol.104
, Issue.4
, pp. 683-703
-
-
McFadden, D.L.1
Train, K.E.2
-
39
-
-
0039302325
-
"Internet Car Retailing,"
-
December
-
Morton Fiona Scott, Zettelmeyer Florian, Silva-Risso Jorge "Internet Car Retailing,". Journal of Industrial Economics 2001, 49:501-519. December.
-
(2001)
Journal of Industrial Economics
, vol.49
, pp. 501-519
-
-
Morton, F.S.1
Zettelmeyer, F.2
Silva-Risso, J.3
-
40
-
-
0001272559
-
A Model of Consumer Information: Search Behavior for New Automobiles
-
Punj Girish N., Staelin Richard A Model of Consumer Information: Search Behavior for New Automobiles. Journal of Consumer Research 1983, 9(4):366-380.
-
(1983)
Journal of Consumer Research
, vol.9
, Issue.4
, pp. 366-380
-
-
Punj, G.N.1
Staelin, R.2
-
41
-
-
0001266224
-
"The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review"
-
August
-
Rao A.R., Monroe Kent B. "The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review". Journal of Marketing Research 1989, 16:351-357. August.
-
(1989)
Journal of Marketing Research
, vol.16
, pp. 351-357
-
-
Rao, A.R.1
Monroe, K.B.2
-
42
-
-
0002604811
-
"Negative Word-of-mouth by Dissatisfied Consumers: A Pilot Study"
-
Winter
-
Richins Marsha L. "Negative Word-of-mouth by Dissatisfied Consumers: A Pilot Study". Journal of Marketing 1983, 47:68-78. Winter.
-
(1983)
Journal of Marketing
, vol.47
, pp. 68-78
-
-
Richins, M.L.1
-
43
-
-
0010150666
-
-
"Word-of-Mouth Communication as Negative Information " in Advances in Consumer Research, T. Kinnear, ed. Provo, UT: Association of Consumer Research.
-
Richins, Marsha L. (1984), "Word-of-Mouth Communication as Negative Information " in Advances in Consumer Research, T. Kinnear, ed. Provo, UT: Association of Consumer Research, 697-702.
-
(1984)
, pp. 697-702
-
-
Richins Marsha, L.1
-
45
-
-
36549026986
-
Why Are You Telling Me This? An Examination into Negative Consumer Reviews on the Web
-
Sen Shahana, Lerman Dawn Why Are You Telling Me This? An Examination into Negative Consumer Reviews on the Web. Journal of Interactive Marketing 2007, 21(4):76-94.
-
(2007)
Journal of Interactive Marketing
, vol.21
, Issue.4
, pp. 76-94
-
-
Sen, S.1
Lerman, D.2
-
46
-
-
25444489398
-
Online Peer and Editorial Recommendations, Trust, and Choice in Virtual Markets
-
Smith Donnavieve, Menon Satya, Sivakumar K. Online Peer and Editorial Recommendations, Trust, and Choice in Virtual Markets. Journal of Interactive Marketing 2005, 19(3):15-37.
-
(2005)
Journal of Interactive Marketing
, vol.19
, Issue.3
, pp. 15-37
-
-
Smith, D.1
Menon, S.2
Sivakumar, K.3
-
47
-
-
79955010127
-
"How Are We Doing?"
-
November
-
Spors Kelly "How Are We Doing?". Wall Street Journal 2006, 13:R9. November.
-
(2006)
Wall Street Journal
, vol.13
-
-
Spors, K.1
-
48
-
-
0000495988
-
"The Empirical Test of a Model of External Search for Automobiles"
-
September
-
Srinivasan Narasimhan, Ratchford Brian T. "The Empirical Test of a Model of External Search for Automobiles". Journal of Consumer Research 1991, 18:233-242. September.
-
(1991)
Journal of Consumer Research
, vol.18
, pp. 233-242
-
-
Srinivasan, N.1
Ratchford, B.T.2
-
49
-
-
0035531127
-
Competitive Pricing Behavior in the Auto Market: A Structural Analysis
-
Sudhir K. Competitive Pricing Behavior in the Auto Market: A Structural Analysis. Marketing Science 2001, 20(1):42-60.
-
(2001)
Marketing Science
, vol.20
, Issue.1
, pp. 42-60
-
-
Sudhir, K.1
|