Neuroscience and a nomological network for the understanding and assessment of emotions in information systems research

Journal of Management Information Systems

Volumn 30, Issue 4, 2014, Pages 13-48

  Gregor, Shirley ^a   Lin, Aleck ^b   Gedeon, Tom ^c   Riaz, Amir ^c   Zhu, Dingyun ^c  

^a AUSTRALIAN NATIONAL UNIVERSITY   (Australia)

^b NATIONAL DONG HWA UNIVERSITY   (Taiwan)

^c AUSTRALIAN NATIONAL UNIVERSITY   (Australia)

Author keywords

emotions in information systems; measurement; NeuroIS; neuroscience; nomological net

Indexed keywords

COGNITIVE SYSTEMS; ELECTROENCEPHALOGRAPHY; ELECTROPHYSIOLOGY; INFORMATION USE; MEASUREMENT; NEUROLOGY; PSYCHOPHYSIOLOGY; WEBSITES;

COGNITIVE PROCESSING; LABORATORY EXPERIMENTS; MULTIPLE MEASUREMENTS; NEUROIS; NEUROSCIENCE; NOMOLOGICAL NET; NOMOLOGICAL NETWORKS; POSITIVE AND NEGATIVE EMOTIONS;

INFORMATION SYSTEMS;

EID: 84900016256     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.2753/MIS0742-1222300402     Document Type: Article

References (92)

1. Anderson, R.E., and Srinivasan, S.S. E-satisfaction and e-loyalty: A contingency framework. Psychology & Marketing, 20, 2 (2003), 123-138.
2. Barsky, J., and Nash, L. Evoking emotion: Affective keys to hotel loyalty. Cornell Hotel and Restaurant Administration Quarterly, 43, 1 (2002), 39-46.
3. Beaudry, A., and Pinsonneault, A. The other side of acceptance: Studying the direct and indirect effects of emotions on information technology use. MIS Quarterly, 34, 4 (2010), 689-710.
4. Bigne, J.E., and Andreu, L. Emotions in segmentation: An empirical study. Annals of Tourism Research, 31, 3 (2004), 682-696.
5. Bigne, J.E.; Andreu, L.; and Gnoth, J. The theme park experience: An analysis of pleasure, arousal and satisfaction. Tourism Management, 26, 6 (2005), 833-844.
6. Bloemer, J., and De Ruyter, K. Customer loyalty in high and low involvement settings: The moderating impact of positive emotions. Journal of Marketing Management, 15, 4 (1999), 315-330.
7. Braddy, P.W.; Meade, A.W.; and Kroustalis, C.M. Online recruiting: The effects of organizational familiarity, Website usability, and Website attractiveness on viewers' impressions of organizations. Computers in Human Behavior, 24, 6 (2008), 2992-3001.
8. Bradley, M.M., and Lang, P.J. Motivation and emotion. In J.T. Cacioppo, L.G. Tassinary, and G. Berntson (eds.), Handbook of Psychophysiology, 2d ed. New York: Cambridge University Press, 2006, pp. 581-607.
9. Bradley, M.M., and Lang, P.J. The international affective picture systems (IAPS) in the study of emotion and attention. In J.A. Coan and J.J.B. Allen (eds.), Handbook of Emotion Elicitation and Assessment. New York: Oxford University Press, 2007, pp. 28-46.
10. Burton, L.; Westen, D.; and Kowalsi, R. Psychology, 2d ed. Milton, Queensland, NZ: Wiley, 2009.
11. Canli, T.; Desmond, J.E.; Zhao, Z.; Glover, G.; and Gabrieli, J.D. Hemispheric asymmetry for emotional stimuli detected with fMRI. NeuroReport, 9, 14 (1998), 3233-3239.
12. Cyr, D. Modeling Web site design across cultures: Relationships to trust, satisfaction and e-loyalty. Journal of Management Information Systems, 24, 4 (Spring 2008), 47-72.
13. Cyr, D.; Head, M.; and Ivanov, A. Design aesthetics leading to m-loyalty in mobile commerce. Information & Management, 43, 8 (2006), 950-963.
14. Cyr, D.; Head, M.; and Larios, H. Colour appeal in Website design within and across cultures: A multi-method evaluation. International Journal of Human-Computer Studies, 68, 1-2 (2010), 1-21.
15. Cyr, D.; Head, M.; Larios, H.; and Pan, B. Exploring human images in Website design: A multi-method approach. MIS Quarterly, 33, 3 (2009), 539-566.
16. Damasio, A. Descarte's Error: Emotion, Reason, and the Human Brain, rev. ed. New York: Penguin, 2005.
17. Darwin, C. The Origin of the Species. New York: Random House, 1979.
18. Davidson, R.J., and van Reekum, C. Emotion is not one thing. Psychological Inquiry, 16, 1 (2005), 16-18.
19. Davidson, R.J.; Shackman, A.J.; and Maxwell, J.S. Asymmetries in face and brain related to emotion. Trends in Cognitive Sciences, 8, 9 (2004), 389-391.
20. Davidson, R.J.; Ekman, P.; Saron, C.; Senulis, J.; and Friesen, W. Approach-withdrawal and cerebral asymmetry: Emotion expression and brain asymmetry I. Journal of Personality and Social Psychology, 58, 2 (1990), 330-341.
21. de Guinea, A.O.; Titah, R.; Léger, P.M.; and Micheneau, T. Neurophysiological correlates of information systems commonly used self-reported measures: A multitrait multimethod study. In R.H. Sprague (ed.), Proceedings of the 45th Annual Hawaii International Conference on System Sciences. Los Alamitos, CA: IEEE Computer Society Press, 2012.
22. Deng, L., and Poole, M.S. Affect in Web interfaces: A study of the impacts of Web page visual complexity and order. MIS Quarterly, 34, 4 (2010), 711-730.
23. Devaraj, S.; Fan, M.; and Kohli, R. E-loyalty-Elusive ideal or competitive edge? Communications of the ACM, 46, 9 (2003), 184-191.
24. Dimoka, A.; Pavlou, P.; and Davis, F. NeuroIS: The potential of cognitive neuroscience for information systems research. Information Systems Research, 22, 4 (2011), 687-702.
25. Dimond, S.J., and Farrington, L. Emotional response to films shown to the right or left hemisphere measured by heart rate. Acta Psychologica, 41, 4 (1977), 255-260.
26. Donovan, R., and Rossiter, J. Store atmosphere: An environmental psychology approach. Journal of Retailing, 58, 1 (1982), 34-57.
27. Ekman, P. Expression and the nature of emotion. In K. Scherer and P. Ekman (eds.), Approaches to Emotion. Hillsdale, NJ: Lawrence Erlbaum, 1984, pp. 319-344.
28. Éthier, J.; Hadaya, P.; Talbot, J.; and Cadieux, J. B2C Web site quality and emotions during online shopping episodes: An empirical study. Information & Management, 43, 5 (2006), 627-639.
29. Fairclough, S.H. Fundamentals of physiological computing. Interacting with Computers, 21, 1-2 (2009), 133-145.
30. Flores-Gutierrez, E.O.; Diaz, J.L.; Barrios, F.A.; Guevara, M.A.; Del Rio-Portilla, Y .; Corsi-Cabrera, M.; and Del flores-Gutierrez, E.O. Differential alpha coherence hemispheric patterns in men and women during pleasant and unpleasant musical emotions. International Journal of Psychophysiology, 71, 1 (2009), 43-49.
31. Gefen, D. Customer loyalty in e-commerce. Journal of the Association for Information Systems, 3, 1 (2002), 27-51.
32. Hajcak, G.; Weinberg, A.; MacNamara, A.; and Foti, D. ERPs and the study of emotion. In S.J. L uck and E.S. Kappenman (eds.), The Oxford Handbook of Event-Related Potential Components. New York: Oxford University Press, 2012, pp. 441-472.
33. Hempel, C. Aspects of Scientific Explanation and Other Essays in the Philosophy of Science. New York: Free Press, 1965.
34. Herrmann, M.J.; Ehlis, A.C.; and Fallgatter, A.J. Prefrontal activation through task requirements of emotional induction measured with NIRS. Biological Psychology, 64, 3 (2003), 255-263.
35. Izard, C. Human Emotions. New York: Plenum, 1977.
36. Jackson, D.C.; Muller, C.J.; Dolski, I.; and Dalton, K.M. Now you feel it, now you don't: Frontal brain electrical asymmetry and individual differences in emotion regulation. Psychological Science, 14, 6 (2003), 612-617.
37. Kahneman, D. Thinking, Fast and Slow. New York: Farrar, Straus and Giroux, 2011.
38. Keltner, D., and Gross, J. Functional accounts of emotion. Cognition and Emotion, 13, 5 (1999), 467-480.
39. Kim, D.J.; Ferrin, D.L.; and Rao, H.R. Trust and satisfaction, two stepping stones for successful e-commerce relationships: A longitudinal exploration. Information Systems Research, 20, 2 (2009), 237-257.
40. Kim, S.S., and Son, J. Out of dedication or constraint? A dual model of post-Adoption phenomena and its empirical test in the context of online services. MIS Quarterly, 33, 1 (2009), 49-70.
41. Lang, P.J. A bio-informational theory of emotional imagery. Psychophysiology, 16, 6 (1979), 495-512.
42. Lang, P.J. Behavioral treatment and bio-behavioral assessment: Computer applications. In J.B. Sidowski, J.H. Johnson, and E.A Williams (eds.), Technology in Mental Health Care Delivery Systems. Norwood, NJ: Ablex, 1980, pp. 119-137.
43. Lang, P.J.; Bradley, M.M.; and Cuthbert, B.N. Motivated attention: Affect, activation, and action. In P.J. Lang, R.F. Simons, and M. Balaban (eds.), Attention and Orienting: Sensory and Motivational Processes. Hillsdale, NJ: Lawrence Erlbaum, 1997, pp. 97-136.
44. Lang, P.J.; Bradley, M.M.; and Cuthbert, B.N. International affective picture system (IAPS): Affective ratings of pictures and instruction manual. Technical Report A-8, University of Florida, Gainesville, 2008.
45. Larsen, R.J. Toward a science of mood regulation. Psychological Inquiry, 11, 3 (2000), 129-141.
46. Larsen, R.J., and Fredriksen, B.L. Measurement issues in emotion research. In D. K ahneman, E. Diener, and N. Schwarz (eds.), Well-Being: The Foundations of Hedonic Psychology. New York: Russell Sage Foundation, 1999, pp. 40-60.
47. Larsen, R.J., and Prizmic-Larsen, Z. Measuring emotions: Implications of a multimethod perspective. In M. Eid and E. Diener (eds.), Handbook of Multimethod Measurement in Psychology. Washington, DC: American Psychological Association, 2006, pp. 337-351.
48. Liang, H., and Xue, Y. Avoidance of information technology threats: A theoretical perspective. MIS Quarterly, 33, 1 (2009), 71-90.
49. Lii, Y.S. A model of customer e-loyalty in the online banking. Economics Bulletin, 29, 2 (2009), 891-902.
50. Lim, H.; Widdows, R.; and Park, J. M-loyalty: Winning strategies for mobile carriers. Journal of Consumer Marketing, 23, 4 (2006), 208-218.
51. Lin, C.P., and Bhattacherjee, A. Extending technology usage models to interactive hedonic technologies: A theoretical model and empirical test. Information Systems Journal, 20, 2 (2010), 163-181.
52. Mauss, I., and Robinson, M. Measures of emotion: A review. Cognition and Emotion, 23, 2 (2009), 209-237.
53. Mehrabian, A., and Russell, J. An Approach to Environmental Psychology. Cambridge: MIT Press, 1974.
54. Mithas, S.; Ramasubbu, N.; Krishnan, M.S.; and Fornell, C. Designing Web sites for customer loyalty across business domains: A multilevel analysis. Journal of Management Information Systems, 23, 3 (Winter 2006-7), 97-127.
55. Morris, J.S.; Frith, C.D.; Perrett, D.I.; Rowland, D.; Young, A.W.; and Calder, A.J. A differential neural response in the human amygdala to fearful and happy facial expressions. Nature, 383 (October 31, 1996), 812-815.
56. Mummalaneni, V. An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors. Journal of Business Research, 58, 4 (2005), 526-532.
57. Norman, D. Emotional Design: Why We Love (or Hate) Everyday Things. New York: Basic Books, 2004.
58. Ohme, R.; Reykowska, D.; Wiener, D.; and Choromanska, A. Analysis of neurophysiological reactions to advertising stimuli by means of EEG and galvanic skin response measures. Journal of Neuroscience, Psychology, and Economics, 2, 1 (2009), 21-31.
59. Onal-Hartmann, C.; Pauli, P.; Ocklenburg, S.; and Güntürkü n, O. The motor side of emotions: Investigating the relationship between hemispheres, motor reactions and emotional stimuli. Psychological Research, 76, 3 (2012), 311-316.
60. Osgood, C.; Succi, G.; and Tannenbaum, P. The Measurement of Meaning. Urbana: University of Illinois Press, 1957.
61. Paradiso, S.; Chemerinski, E.; Yazici, K.M.; Tartaro, A.; and Robinson, R.G. Frontal lobe syndrome reassessed: Comparison of patients with lateral or medial frontal lobe damage. Journal of Neurology, Neurosurgery and Psychiatry, 67, 5 (1999), 664-667.
62. Petter, S.; DeLone, W.D.; and McLean, E.R. Information systems success: The quest for the independent variables. Journal of Management Information Systems, 29, 4 (Spring 2013), 7-62.
63. Plutchik, R. Emotion: A Psychoevolutionary Synthesis. New York: Harper & Row, 1980.
64. Pullman, M.E., and Gross, M.A. Ability of experience design elements to elicit emotions and loyalty behaviors. Decision Sciences, 35, 3 (2004), 551-578.
65. Qiu, L., and Benbasat, I. Evaluating anthropomorphic product recommendation agents: A social relationship perspective to designing information systems. Journal of Management Information Systems, 25, 4 (Spring 2009), 145-182.
66. Rangaswamy, M.; Porjesz, B.; Chorlian, D.; Wang, D.; Jones, K.; Bauer, L.; Rohrbaugh, J.; O'Connor, S.; Kuperman, J.; Reich, T.; and Begleiter, H. Beta power in the EEG of alcoholics. Biological Psychiatry, 52, 8 (2002), 831-842.
67. Richins, M.L. Measuring emotions in consumption experience. Journal of Consumer Research, 24, 2 (1997), 127-146.
68. Rossiter, J., and Bellman, S. Marketing Communication: Theory and Applications. Frenchs Forest, Australia: Pearson Prentice Hall, 2005.
69. Russell, J., and Mehrabian, A. Approach-Avoidance and affiliation as functions of the emotion-eliciting quality of an environment. Environment and Behavior, 10, 3 (1978), 355-387.
70. Russell, J., and Pratt, G. A description of the affective quality attributed to environments. Journal of Personality and Social Psychology, 38, 2 (1980), 311-322.
71. Sanchez-Franco, M., and Rondan-Cataluña, F. J. Connection between customer emotions and relationship quality in online music services. Behaviour & Information Technology, 29, 6 (2010), 633-651.
72. Scherer, K.R. On the nature and function of emotion: A component process approach. In K.R. Scherer and P. Ekman (eds.), Approaches to Emotion. Hillsdale, NJ: Lawrence Erlbaum, 1984, pp. 293-317.
73. Schupp, H.T.; Junghofer, M.; Weike, A.I.; and Hamm, A.O. Attention and emotion: An ERP analysis of facilitated emotional stimulus processing. Cognitive Neuroscience and Neuropsychology, 14, 8 (2003), 1107-1110.
74. Schupp, H.T.; Schmalzle, R.; Flaisch, T.; Weike, A.I.; and Hamm, A.O. Affective picture processing as a function of preceding picture valence: An ERP analysis. Biological Psychology, 91, 1 (2012), 81-87.
75. Starkstein, S.; Robinson, R.; Honig, M.; Parikh, R.; Joselyn, J.; and Price, T. Mood changes after right-hemisphere lesions. British Journal of Psychiatry, 155 (1989), 79-85.
76. Stieglitz, S., and Dang-Xuan, L. Emotions and information diffusion in social media-Sentiment of microblogs and sharing behavior. Journal of Management Information Systems, 29, 4 (Spring 2013), 217-248.
77. Stough, C.; Donaldson, C.; Scarlata, B.; and Ciorciari, J. Psychophysiological correlates of the NEO PI-R openness, agreeableness and conscientiousness: Preliminary results. International Journal of Psychophysiology, 41, 1 (2001), 87-91.
78. Sutton, S., and Davidson, R. Prefrontal brain asymmetry: A biological substrate of the behavioural approach and inhibition systems. Psychological Science, 8, 3 (1997), 204-210.
79. Tassi, P., and Muzet, A. Defining the states of consciousness. Neuroscience and Biobehavioral Reviews, 25, 2 (2001), 175-191.
80. Tomiuk, D., and Pinsonneault, A. Applying relationship theories to Web site design: Development and validation of a site-communality scale. Information Systems Journal, 19, 4 (2009), 413-435.
81. Van der Heijden, H. User acceptance of hedonic information systems. MIS Quarterly, 28, 4 (2004), 695-704.
82. Vom Brocke, J.; Riedl, R.; and Léger, P. Application strategies for neuroscience in information systems design science research. Journal of Computer Information Systems, 53, 3 (2013), 1-13.
83. Wakefield, R., and Whitten, D. Mobile computing and intentions to use hedonic/utilitarian mobile devices. European Journal of Information Systems, 15, 3 (2006), 292-300.
84. Wetzels, M.; Odekerken-Schroder, G.; and van Oppen, C. Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS Quarterly, 33, 1 (2009), 177-195.
85. Wirtz, J.; Mattila, A.; and Tan, R. The moderating role of target-Arousal on the impact of affect on satisfaction-An examination in the context of service experiences. Journal of Retailing, 76, 3 (2000), 347-365.
86. Wu, C.S.; Cheng, F.F.; and Yen, D.C. The atmospheric factors of online storefront environment design: An empirical experiment in Taiwan. Information & Management, 45, 7 (2008), 493-498.
87. Xiao, B., and Benbasat, I. Product-related deception in e-commerce: A theoretical perspective. MIS Quarterly, 33, 1 (2011), 169-195.
88. Xu, J.; Benbasat, I.; and Cenfetelli, R. The effects of service and consumer product knowledge on online customer loyalty. Journal of the Association for Information Systems, 12, 11 (2011), 741-766.
89. Zajonc, R. Feeling and thinking: Preferences need no inferences. American Psychologist, 35, 2 (1980), 151-175.
90. Zhang, P. The affective response model: A theoretical framework of affective concepts and their relationships in the ICT context. MIS Quarterly, 37, 1 (2013), 247-274.
91. Zhang, T.; Agarwal, R.; and Lucas, H.C. The value of IT-enabled retailer learning: Personalized product recommendations and customer store loyalty in electronic markets. MIS Quarterly, 35, 4 (2011), 859-881.
92. Zhou, Z.; Fang, Y.; Vogel, D.R.; Jin, X.L.; and Zhang, X. Attracted to or locked in? Predicting continuance intention in social virtual world services. Journal of Management Information Systems, 29, 2 (Summer 2012), 273-306.