Affect in web interfaces: A study of the impacts of web page visual complexity and order

MIS Quarterly: Management Information Systems

Volumn 34, Issue 4, 2010, Pages 711-730

  Deng, Liqiong ^a   Poole, Marshall Scott ^b  

^a UNIVERSITY OF WEST GEORGIA   (United States)

^b UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

Author keywords

Approach behavior; Emotional response; Webpage order; Webpage visual complexity; Webpage visual design

Indexed keywords

BEHAVIORAL RESEARCH; HUMAN COMPUTER INTERACTION; MARKETING; WEB DESIGN;

APPROACH BEHAVIOR; EMOTIONAL REACTIONS; EMOTIONAL RESPONSE; ENVIRONMENTAL PSYCHOLOGY; LABORATORY EXPERIMENTS; PSYCHOLOGICAL STATE; VISUAL COMPLEXITY; VISUAL DESIGN;

WEBSITES;

EID: 79953275366     PISSN: 02767783     EISSN: None     Source Type: Journal    
DOI: 10.2307/25750702     Document Type: Article

References (95)

1. Agarwal, R., and Venkatesh, V. 2002. "Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability," Information Systems Research (13:2), pp. 168-187.
2. Apter, M. J. 1982. Experience of Motivation: The Theory of Psychological Reversals, New York: Academic Press.
3. Apter, M. J. 1991. "Reversal Theory and the Structure of Emotional Experience," in Stress and Emotion: Anxiety, Anger, and Curiosity (Volume 14), C. D. Spielberger, I. G. Sarason, Z. Kulcsar, and G. L. Van Heck (eds.), New York: Hemisphere Publishing Corporation, pp.17-30.
4. Apter, M. J. 1995. "On Metamotivational Analysis," in Proceedings of the 7th International Conference on Reversal Theory, Melbourne, Australia, pp. 19-19.
5. Apter, M. J. 2001. "An Introduction to Reversal Theory," in Motivational Styles in Everyday Life: A Guide to Reversal Theory, M. J. Apter (eds.), Washington, DC: American Psychological Association, pp. 3-35.
6. Apter, M. J. 2003. "On a Certain Blindness in Modern Psychology," The Psychologist (16:9), pp. 474-475. (Pubitemid 37155465)
7. Arnheim, R. 1966. "Order and Complexity in Landscape Design," in Toward a Psychology of Art, R. Arnheim (ed.), Berkeley, CA: University of California Press, pp. 123-135.
8. Baron, R. M., and Kenny, D. A. 1986. "The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations," Journal of Personality and Social Psychology (51), pp. 1173-1182.
9. Basso, A., Goldberg, D., Greenspan, S., and Weimer, D. 2001. "First Impressions: Emotional and Cognitive Factors underlying Judgments of Trust E-Commerce," in Proceedings of the 3rd ACM Conference on Electronic Commerce, Tampa, Florida, October 14-17, pp. 137-143.
10. Barrett, L. F. 1998. "Discrete Emotions or Dimensions? The Role of Valence Focus and Arousal Focus," Cognition and Emotion (12), pp. 579-599. (Pubitemid 128467539)
11. Berlyne, D. E. 1960. Conflict, Arousal, and Curiosity, New York: McGraw-Hill.
12. Berlyne, D. E. 1971. Aesthetics and Psychobiology, New York: Appleton-Century-Crofts,.
13. Birkhoff, G. D. 1933. Aesthetic Measure, Cambridge, MA: Harvard University Press.
14. Bucy, E. P. 2000. ''Emotional and Evaluative Consequences of Inappropriate Leader Displays,'' Communication Research (27:2), pp. 194-226.
15. Davis, F. D., Bagozzi, R. P., and Warshaw, P. R. 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science (35:8), pp. 982-1003.
16. Dillon, A. 2001. "Beyond Usability: Process, Outcome and Affect in Human-Computer Interactions," Canadian Journal of Library and Information Science (26:4), pp. 57-69. (Pubitemid 36195601)
17. Donovan, R. J., and Rossiter, J. R. 1982. "Store Atmosphere: An Environmental Psychology Approach," Journal of Retailing (58), pp. 34-57.
18. Donovan, R. J., Rossiter, J. R., Marcoolyn, G., and Nesdale, A. 1994. "Store Atmosphere and Purchasing Behavior," Journal of Retailing (70:3), pp. 283-294.
19. Eroglu, S. A., Machleit, K. A., and Davis, L. M. 2003. "Empirical Testing of a Model of Online Store Atmospherics and Shopper Responses," Psychology & Marketing (20:2), pp. 139-150.
20. Eysenck, M. W. 1976. "Arousal, Learning, and Memory," Psychological Bulletin (83), pp. 389-404.
21. Foxall, G. R., and Greenley, G. E. 1999. "Consumers' Emotional Responses to Service Environments," Journal of Business Research (46), pp. 149-58.
22. Frijda, N. H. 1986. The Emotions, New York: Cambridge University Press.
23. Frijda, N. H., Kuipers, P., and Schure, E. 1989. "Relations among Emotion, Appraisal, and Emotional Action Readiness," Journal of Personality and Social Psychology (57), pp. 212-228.
24. Geissler, G., Zinkhan, G., and Watson, R. 2001. "Web Home Page Complexity and Communication Effectiveness," Journal of the Association of the Information Systems (2:2), pp. 1-46.
25. Gilboa S., and Rafaeli, A. 2003. "Store Environment, Emotions and Approach Behavior: Applying Environmental Aesthetics to Retailing," The International Review of Retail, Distribution and Consumer Research (13:2), pp. 195-211.
26. Heath, T., Smith, S. G., and Lim, B. 2000. "Tall Buildings and the Urban Skyline: The Effect of Visual Complexity on Preferences," Environment & Behavior (32:4), pp. 541-556. (Pubitemid 30496462)
27. Hebb, D. O. 1955. "Drives and the C.N.S. (Conceptual Nervous System)," Psychological Review (62), pp. 243-254.
28. Hu, L., and Bentler, P. M. 1999. "Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria Versus New Alternatives," Structural Equation Modeling (6), pp. 1-55.
29. Kaltcheva, V. D., and Weitz, B. A. 2006. "When Should a Retailer Create an Exciting Store Environment?," Journal of Marketing (70:1), pp. 107-118. (Pubitemid 43202422)
30. Kaplan, S., and Kaplan, R. 1983. Cognition and Environment: Functioning in an Uncertain World, Belmont, CA: Praeger Publishers.
31. Kerr, J. H. 1985. "A New Perspective for Sports Psychology," in Reversal Theory: Applications and Developments, M. J. Apter, D. Fontana, and S. Murgatroyd (ed.), Hillsdale, NJ: Lawrence Erlbaum Associates Inc.
32. Kerr, J. H. 1997. "Structural Phenomenology, Arousal and Performance," Journal of Human Movement Studies (13:5), pp. 211-229.
33. Kerr, J. H. 1997. Motivation and Emotion in Sport: Reversal Theory, Hove, UK: Psychology Press.
34. Lang, P. J. 1994. "The Varieties of Emotional Experience: A Meditation of James-Lange Theory," Psychological Review (101), pp. 211-221. (Pubitemid 24976790)
35. Lang, P. J. 1995. "The Emotion Probe: Studies of Motivation and Attention," American Psychologist (50), pp. 372-385.
36. Lavie, T., and Tractinsky, N. 2004. "Assessing Dimensions of Perceived Visual Aesthetics of Web Sites," International Journal of Human-Computer Studies (60:3), pp. 269-298.
37. Lazarus, R. S. 1982. "Thoughts on the Relations between Emotion and Cognition," American Psychologist (37), pp. 1019-1024.
38. Lazarus, R. S. 1991. Emotion and Adaptation, New York: Oxford University Press.
39. LeDoux J. E. 1996. The Emotional Brain, New York: Simon & Schuster.
40. Marcus, A. 2002. "The Cult of Cute: The Challenge of User Experience Design," Interactions (9:6), pp. 29-34.
41. McKinney, V., Yoon, K., and Zahedi, F. M. 2002. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach," Information Systems Research (13:3), pp. 296-315.
42. Mehrabian, A., and Russell, J. A. 1974. An Approach to Environmental Psychology, Cambridge, MA: MIT Press.
43. Menon, S., and Kahn, B. 2002. "Cross Category Effects on Induced Arousal and Pleasure on the Internet Shopping Experience," Journal of Retailing (78:1), pp. 31-40.
44. Mummalaneni, V. 2005. "An Empirical Investigation of Web Site Characteristics, Consumer Emotional States and On-Line Shopping Behaviors," Journal of Business Research (58), pp. 526-532. (Pubitemid 40071301)
45. Nadkarni, S., and Gupta, R. 2007. "A Task-Based Model of Perceived Website Complexity," MIS Quarterly (31:3), pp. 501-524. (Pubitemid 47359822)
46. Nasar, J. L. 1987. "Physical Correlates of Perceived Quality in Lakeshore Development," Leisure Studies (7), pp. 259-279.
47. Nasar, J. L. 1994. "Urban Design Aesthetics: The Evaluative Qualities of Building Exteriors," Environment and Behavior (26:3), pp. 377-401.
48. Nasar, J. L. 1997. "New Developments in Aesthetics for Urban Design," in Advances in Environment, Behavior, and Design, E. H. Zube and G. T. Moore (ed.), New York: Plenum Press, pp. 149-193.
49. Nasar, J. L. 2000. "The Evaluative Image of Places," in Person- Environment Psychology, W. B. Walsh, K. H. Craik, and R. H. Price (eds.), Mahwah, NJ: Lawrence Erlbaum Associates, pp. 117-168.
50. Nasar, J. L., and Hong, X. 1999. "Visual Preferences in Urban Signscapes," Environment and Behavior (31), pp. 671-691.
51. Ngo, D. C. L., and Byrne, J. G. 2001. "Another Look at a Model for Evaluating Interface Aesthetics," International Journal of Applied Mathematics and Computer Science (11:2), pp. 515-535.
52. Norman, D. A. 2002. "Emotion and Design: Attractive Things Work Better," Interactions Magazine (9:4), pp. 36-42.
53. Norman, D. A. 2003. Emotional Design: Why We Love (Or Hate) Everyday Things, New York: Basic Books.
54. O'Connell, K., and Calhoun, J. 2001. "The Telic/Paratelic State Instrument (T/PSI): Validating a Reversal Theory Measure," Personality and Individual Differences (30), pp. 193-204. (Pubitemid 33379752)
55. Ortony, A., Clore, G., and Collins, A. 1988. The Cognitive Structure of Emotions, New York: Cambridge University Press.
56. Palmer, J. W. 2002. "Web Site Usability, Design, and Performance Metrics," Information Systems Research (13:2), pp. 151-167.
57. Panksepp, J. A. 1992. "Critical Role for 'Affective Neuroscience' in Resolving What Is Basic about Basic Emotions," Psychological Review (99:3), pp. 554-560.
58. Parush, A., Nadir, R., and Shtub, A. 1998. "Evaluating the Layout of Graphical User Interface Screens: Validation of a Numerical Computerized Model," International Journal of Human- Computer Interaction (10:4), pp. 343-360.
59. Porat, T., Liss, R., and Tractinsky, N. 2007. "E-Stores Design: The Influence of E-Store Design and Product Type on Consumers' Emotions and Attitudes," in Proceedings of the 12th International Conference on Human-Computer Interaction, Beijing, China, July 22-27, pp. 712-721.
60. Rafaeli, A., and Vilnai-Yavetz, I. 2004. "Instrumentality, Aesthetics, and Symbolism of Physical Artifacts as Triggers of Emotion," Theoretical Issues in Ergonomics Science (5:1), pp. 91-112.
61. Radocy, R., and Boyle, D. 1988. Psychological Foundations of Musical Behavior, Springfield, IL: Charles C. Thomas Publisher.
62. Richard, M. O. 2005. "Modeling the Impact of Internet Atmospherics on Surfer Behavior," Journal of Business Research (8), pp.1632-1642.
63. Reisenzein, R. 1994. "Pleasure-Arousal Theory and the Intensity of Emotions," Journal of Personality and Social Psychology (67), pp. 525-539.
64. Russell, J. A. 1980. "A Circumplex Model of Affect," Journal of Personality and Social Psychology (39:6), pp. 1161-1178.
65. Russell, J. A. 1989. "Measures of Emotion," in Emotion: Theory, Research, and Experience (Volum3 4), R. Plutchik and H. Kellerman (ed.), New York: Academic Press, pp. 83-111.
66. Russell, J. A., and Barrett, L. F. 1999. "Core Affect, Prototypical Emotional Episodes, and Other Things Called Emotion: Dissecting the Elephant," Journal of Personality and Social Psychology (76), pp. 805-819.
67. Russell, J. A., and Pratt, G. A. 1980. "Description of the Affective Quality Attributed to Environments," Journal of Personality and Social Psychology (38:2), pp. 311-322.
68. Sarason, I. G. 1980. "Introduction to the Study of Test Anxiety," in Theory, Research and Application, I. G. Sarason (ed.), Hillsdale, NJ: Lawrence Erlbaum Press, pp. 3-14.
69. Schwarz, N. 1986. "Feelings as Information: Informational and Motivational Functions of Affective States" in Handbook of Motivation and Cognition, Volume 2, E. Tory Higgins and Richard M. Sorrentino (eds.), New York: The Guilford Press, pp. 527-561.
70. Shneideman, B. 1998. Designing the User Interface: Strategies for Effective Human-Computer Interaction, Reading, MA: Addison- Wesley.
71. Stevenson, J. S., Bruner G. C. II, and Kumar A. 2000. "Web Page Background and Viewer Attitudes," Journal of Advertising Research (40:1&2), pp. 29-34.
72. Tai, S. H. C., and Fung, A. M. C. 1997. "Application of an Environmental Psychology Model to In-Store Buying Behavior," The International Review of Retail, Distribution and Consumer Research (7:4), pp. 311-338.
73. Thayer, R. E. 1978. "Toward A Psychological Theory of Multidimensional Activation (Arousal)," Motivation and Emotion (2), pp. 1-34. (Pubitemid 9025258)
74. Thayer, R. E. 1986. "Activation-Deactivation Adjective Check List: Current Overview and Structural Analysis," Psychological Reports (58), pp. 607-614.
75. Tractinsky, N., and Lowengart, O. 2007. "Web-Store Aesthetics in E- Retailing: A Conceptual Framework and Some Theoretical Implications," Academy of Marketing Science Review (11:1), pp. 1-18.
76. van der Heijden, H. 2003. "Factors Influencing the Usage of Websites: The Case of a Generic Portal in The Netherlands," Information and Management (40), pp. 541-549.
77. Vilnai-Yavetz, I, and Rafaeli, A. 2006. "Aesthetics and Professionalism of Virtual Servicescapes," Journal of Service Research (8:3), pp. 245-259. (Pubitemid 43706249)
78. Reisenzein, R. 1994. "Pleasure-Arousal Theory and the Intensity of Emotions," Journal of Personality and Social Psychology (67), pp. 525-539.
79. Russell, J. A. 1980. "A Circumplex Model of Affect," Journal of Personality and Social Psychology (39:6), pp. 1161-1178.
80. Russell, J. A. 1989. "Measures of Emotion," in Emotion: Theory, Research, and Experience (Volum3 4), R. Plutchik and H. Kellerman (ed.), New York: Academic Press, pp. 83-111.
81. Russell, J. A., and Barrett, L. F. 1999. "Core Affect, Prototypical Emotional Episodes, and Other Things Called Emotion: Dissecting the Elephant," Journal of Personality and Social Psychology (76), pp. 805-819.
82. Russell, J. A., and Pratt, G. A. 1980. "Description of the Affective Quality Attributed to Environments," Journal of Personality and Social Psychology (38:2), pp. 311-322.
83. Sarason, I. G. 1980. "Introduction to the Study of Test Anxiety," in Theory, Research and Application, I. G. Sarason (ed.), Hillsdale, NJ: Lawrence Erlbaum Press, pp. 3-14.
84. Schwarz, N. 1986. "Feelings as Information: Informational and Motivational Functions of Affective States" in Handbook of Motivation and Cognition, Volume 2, E. Tory Higgins and Richard M. Sorrentino (eds.), New York: The Guilford Press, pp. 527-561.
85. Shneideman, B. 1998. Designing the User Interface: Strategies for Effective Human-Computer Interaction, Reading, MA: Addison- Wesley.
86. Stevenson, J. S., Bruner G. C. II, and Kumar A. 2000. "Web Page Background and Viewer Attitudes," Journal of Advertising Research (40:1&2), pp. 29-34.
87. Tai, S. H. C., and Fung, A. M. C. 1997. "Application of an Environmental Psychology Model to In-Store Buying Behavior," The International Review of Retail, Distribution and Consumer Research (7:4), pp. 311-338.
88. Thayer, R. E. 1978. "Toward A Psychological Theory of Multidimensional Activation (Arousal)," Motivation and Emotion (2), pp. 1-34. (Pubitemid 9025258)
89. Thayer, R. E. 1986. "Activation-Deactivation Adjective Check List: Current Overview and Structural Analysis," Psychological Reports (58), pp. 607-614.
90. Tractinsky, N., and Lowengart, O. 2007. "Web-Store Aesthetics in E- Retailing: A Conceptual Framework and Some Theoretical Implications," Academy of Marketing Science Review (11:1), pp. 1-18.
91. van der Heijden, H. 2003. "Factors Influencing the Usage of Websites: The Case of a Generic Portal in The Netherlands," Information and Management (40), pp. 541-549.
92. Vilnai-Yavetz, I, and Rafaeli, A. 2006. "Aesthetics and Professionalism of Virtual Servicescapes," Journal of Service Research (8:3), pp. 245-259. (Pubitemid 43706249)
93. Whissell, C., Fournier, M., Pelland, R., Weir, D., and Makarec, K. 1986. "A Dictionary of Affect in Language: IV. Reliability, Validity, and Applications," Perceptual and Motor Skills (62), pp. 875-888.
94. Wright, P., McCarthy, J., Marsh, T. 2001. "From Usability to User Experience," British HCI Group Members Magazine (46), pp. 4-11.
95. Zajonc, R. B. 1980. "Feeling and Thinking: Preferences Need No Inferences," American Psychologist (35), pp. 151-175.